Starter
Kit
Contents
Welcome ...................................................................................................................................................... 3
The eSmart Libraries partnership .................................................................................................... 4
About eSmart Libraries ................................................................................................................ 5
eSmart contact details ............................................................................................................................ 6
How to use the Starter Kit ...................................................................................................................... 6
An introduction to eSmart ..................................................................................................................... 7
What eSmart means for your library .................................................................................................. 8
Support from libraries .............................................................................................................................. 9
The eSmart System .................................................................................................................................. 10
The eSmart Libraries Framework ........................................................................................................ 13
Implementing eSmart Libraries in your library service ............................................................... 14
Communications and media for eSmart ................................................................................ 15
Communications and marketing collateral .................................................................................... 16
Events checklist ......................................................................................................................................... 19
Media Release ............................................................................................................................................ 20
Contact us ................................................................................................................................................... 21
eSmart Libraries Evaluation 2016 ............................................................................................. 22
eSmart Libraries Support and Training ................................................................................... 23
Support and training .................................................................................................................... 24
Notes ................................................................................................................................................. 25
3
Welcome
Welcome and congratulations to you and your library for starting the eSmart journey.
The Telstra Foundation and the Alannah & Madeline Foundation have partnered to develop and
deliver eSmart Libraries – one of the most significant community cyber safety programs ever
undertaken in Australia.
The partnership was announced in August 2012 by the then Prime Minister of Australia, the
Hon. Julia Gillard. eSmart Libraries works with Australia’s 1,500 public libraries to connect local
communities with the skills they need for smart, safe and responsible use of technology. Our goal
is to support the library community to manage cyber issues and continue to embrace the positive
benefits of online activity.
The vision of the Alannah & Madeline Foundation is that every child will live in a safe and
supportive environment. As part of this, the eSmart programs aim to facilitate cyber safety
knowledge and skills across many settings for young people and the wider community.
The Telstra Foundation’s investment of $8 million to develop and implement eSmart Libraries
reflects its commitment to ensure all Australians enjoy the upside of connecting to modern
communication technologies – irrespective of age, income, ability, location or disadvantage.
Both Foundations recognise that libraries are an essential community resource for supporting
digital inclusion and some libraries are already focussed on increasing cyber safety awareness. The
initiative is backed by national, state and territory libraries and associations and we have worked
closely with many members of the library sector to develop a fit for purpose program.
eSmart Libraries is built on a solid basis of knowledge and experience. As you’ll see from the
website and System Tool, we’ve already done a great deal of research and thinking about how
libraries can be supported to promote the smart, safe and responsible use of technology.
There is a wide range of resources to help you along your eSmart journey. These include:
specialised training, access to the eSmart website, frequent newsletters and access to the eSmart
Customer Support team. You will also have opportunities to network with other libraries who are
participating in eSmart.
We hope you enjoy your experience of becoming eSmart as much as we’ve enjoyed putting
this initiative together. Enjoy your journey working with the library sta, other libraries, library
members and users of your communities.
Lesley Podesta
Chief Executive Ocer
Alannah & Madeline Foundation
Tim O’Leary
Chief Sustainability Ocer
Telstra Foundation
A partnership between
4
The eSmart Libraries partnership
The Telstra Foundation and the Alannah & Madeline Foundation have evolved their
relationship over time. When the eSmart program was first in development, the Telstra
Foundation provided initial seed-funding to test the concept. In 2012, the two Foundations
partnered to develop and implement eSmart Libraries – one of Australia’s most significant
community cyber safety initiatives. Backed by an investment of $8 million over six years,
the partners work closely with Australia’s 1,500 libraries to connect local communities with
the skills they need for smart, safe and responsible use of technology.
Telstra Foundation
The Telstra Foundation was established in 2002 and supports community organisations
that share its vision of making a positive and lasting dierence to the lives of Australia’s
children and young people.
Over the past 10 years, the Telstra Foundation has committed $43 million to almost 8,000
projects in local communities across Australia.
Moving forward, the Telstra Foundation will support programs that promote digital
inclusion – the Foundation calls it Everyone Connected. This strategy aligns to Telstra’s
broader sustainability program and enables all Australians – irrespective of age, income,
ability, location or disadvantage – to access the everyday social and economic benefits of
being connected to new digital technologies.
Alannah & Madeline Foundation
The Alannah & Madeline Foundation is a national charity protecting children from violence
and bullying. The Foundation cares for children who have experienced or witnessed
serious violence, runs programs that prevent bullying in the lives of children and advocates
for children’s safety and wellbeing.
5
About
eSmart
Libraries
6
eSmart contact details
The Customer Support team is available from 8am – 5pm
(Australian Eastern Standard Time) Monday to Friday.
You can call 1300 538 534 or email esmartlibraries@amf.org.au.
The national oce for eSmart Libraries is based at Alannah & Madeline Foundation,
Level 1, 256 Clarendon Street, South Melbourne, Victoria, 3205.
How to use the Starter Kit
The Starter Kit assists registered eSmart Libraries to fully understand eSmart and help start
and track their eSmart Libraries journey.
When might you use it?
As the eSmart Coordinator, use the Starter Kit:
• as a reference during your eSmart Working Group meetings
• to gain an overview of the framework and the process to becoming eSmart and
sustaining your eSmart status
• to help assess your library’s cyber safety gaps and prioritise actions
• to utilise the publicity pack and marketing collateral for media releases, organising
events and other publicity and promotions
• to keep hard-copy records of your progress reports, useful resources and documents
to evidence and evaluate your journey
7
An introduction to eSmart
Background and development
The rapid growth of the internet and digital technology presents several benefits, risks and
challenges. Digital natives, experienced users and new users can utilise the internet
to connect, learn and communicate. They may also encounter many risks due to the
anonymous, complex and layered nature of the internet.
Many of these risks, such as cyber bullying, can have a detrimental impact on children and
young people and vulnerable members of society. A lack of digital knowledge, skills and
awareness contributes to the digital divide and can have a negative influence on individual
wellbeing.
The eSmart mission is to work with governments, schools, industry, communities and
individuals to create a generational change where children and young people are smart,
safe and responsible users of digital technology. To achieve that, children need to be
surrounded by a whole community that is smart, safe and responsible online, to create an
eSmart Australia.
To develop this social change, eSmart programs are collaboratively developed using a
whole-organisation approach and best-practice frameworks. When rolled out to dierent
settings across the country, eSmart helps to change culture and behaviours in relation to
the smart, safe and responsible use of digital technologies.
The first eSmart program was developed for schools in 2010 and piloted in 159 schools
across Australia with funding from the Commonwealth Department of Education,
Employment and Workplace Relations (DEEWR). The Edith Cowan University’s Child
Health Promotion Research Centre independently evaluated the pilot, finding 96% of pilot
schools would recommend eSmart to other schools. The eSmart Schools program has
been rolled out to more than 1,500 schools across Australia so far.
eSmart Libraries was initiated by the partnership between the Telstra Foundation and the
Alannah & Madeline Foundation in July 2012. The program was developed with librarians,
industry experts and senior stakeholders and piloted in early 2013 with very positive
feedback from participating libraries.
Libraries play a vital role in providing the community with access to a huge array of
information and give guidance and support in this process. They are able to provide
knowledge, skills and awareness of cyber safety and help support the wellbeing of their
users. eSmart gives libraries the tools and mechanisms to do just this.
eSmart Libraries will help provide an environment where people can experience feelings
of safety, become part of actual and virtual communities, and acquire some of the skills
needed for the digital era and promote e-safety as a cultural norm in communities.
Together we can create an Australia where everyone, including children, young people
and the most marginalised can access technology, and be part of a safe, inclusive digital
world.
8
What eSmart means for your library
eSmart Libraries will help build skills and behaviours for the smart, safe and responsible use
of technology, contribute to digital inclusion and foster a greater sense of wellbeing for
the library community.
Implementing eSmart means your library has achieved the following outcomes:
1. Vision, strategy and leadership
The library has the capacity to foster smart, safe and responsible use of digital
technologies in the community. The library has provided a clear mandate for change,
reflecting the vision and principles of the organisation and the needs of the library
community. The program is steered by the eSmart Libraries Working Group and facilitated
by an eSmart Coordinator.
2. Library agreements and procedures
Library practices and agreements are discussed, reviewed and aligned to reinforce cyber
safety and wellbeing values so that day-to-day operations in the library exhibit a smart,
safe and responsible environment.
3. Sta knowledge and capabilities
Library sta have the knowledge of digital technologies, training in cyber safety practices
and are capable of responding to inappropriate cyber-behaviours consistently and
eectively.
4. Guidance and learning for users
Libraries oer information, guidance and lessons on how users can utilise the benefits of
technology, avoid online pitfalls and be able to embody positive, smart, safe and
responsible behaviours online.
5. Community connections
Libraries enhance connections and reach out to the wider community to promote eSmart
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Community
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1
Vision, strategy
and leadership
2
Library
agreements
and
procedures
3
Sta knowledge
and capabilities
4
Guidance and
learning for
users
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Support from libraries
While developing eSmart Libraries, we worked closely with representatives from the library
sector to inform the program’s direction and best-practice guidance.
We established consultative groups with various stakeholders, strategic and operational, to
make sure we gained feedback and insight to achieve a fit-for-purpose framework.
Jan Richards, Chair of the Australian Library and Information Association Public Library
Advisory Committee, said:
“We are really supportive of this initiative. It fits so well with libraries being essential
community resources – physical and online spaces for people to share knowledge and
ideas. The internet has opened so many new doors for library professionals to help
library users discover inspiration and information at their fingertips.”
Industry bodies supporting eSmart Libraries include:
• Australian Library and Information Association
• Australian Public Library Alliance
• Public Libraries Australia
• National and State Libraries Australasia
10
The eSmart System
eSmart is a comprehensive solution and includes a framework of actions to complete
over time, access to an online System Tool to review actions and track progress, links to a
best-practice and searchable list of resources including useful tips and tools, and a range
of support measures including newsletters and telephone and email support.
Framework
• Provides the roadmap for the library to become eSmart.
• Considers all relevant areas of the organisation.
• Gives actions for libraries to complete over three stages – planning, implementing and
sustaining.
• Recognition when stages are met.
Framework
System Tool
SupportResources
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Community
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Vision, strategy
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2
Library
agreements
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procedures
3
Sta knowledge
and capabilities
4
Guidance and
learning for
users
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System Tool
• Where libraries access the eSmart Libraries Framework (or actions) and resources.
• Accessible online at any time with secure logins provided for each library service.
• Designed for the library to record and track their eSmart progress over time.
Resources
• Best-practice resources for libraries collated in one online place.
• Each one of these resources has been examined and recommended by our cyber
safety specialists.
• You will find useful and practical resources in a variety of formats including tools, case
studies and videos.
12
Support
As well as this Starter Kit, a registered eSmart Library receives:
• Training on the eSmart system and support sessions either online or face-to-face.
• Help-desk, telephone and email support from 8am to 5pm (AEST) Monday to Friday.
• Newsletters, Journey Helpers and networking opportunities.
13
The eSmart Libraries Framework
The eSmart Libraries Framework provides the library’s management with a road
map to integrate cyber safety skills and knowledge in the library.
It looks at the areas of the library, called domains, relevant to implementing
behaviour change.
The domains are visually represented in a wheel (Fig. 1).
Each domain is comprised of three to five main action areas. Within each action
area, a set of actions are listed over three stages – planning, implementing and
sustaining.
The library should work through the actions in each area at its own pace and use
the online System Tool to review and complete actions and track progress.
We have numbered the domains but libraries can decide how to prioritise and
complete actions.
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Community
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Vision, strategy
and leadership
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Library
agreements
and
procedures
3
Sta knowledge
and capabilities
4
Guidance and
learning for
users
Planning Implementing Sustaining
Recruit members for the
eSmart Working Group
Decide on the objectives
and role of the Working
Group
Domain 1 Library vision, strategy and leadership
Action Area 1.1 eSmart Working Group
Fig. 1 eSmart wheel illustrating the domains of eSmart Libraries
Ensure the eSmart Working
Group meets regularly
Consider opportunities and
risks in implementing the
framework
Monitor and report on
progress
Evaluate the library’s
eectiveness in
implementing eSmart
14
Implementing eSmart Libraries in
your library service
It is recommended to implement eSmart Libraries across the whole library service (one or
more branches) at the same time as many of the eSmart actions, such as revising policies
or agreements, are applicable to all branches.
The eSmart Coordinator’s role is very important in making sure actions are completed at
the service and branch level. They also need to accurately track progress in the System
Tool and keep evidence or relevant documents to demonstrate they have met eSmart
targets.
It might also be beneficial to have an eSmart Libraries champion for each branch. They
can give on-the-ground support for eSmart Libraries and help build momentum among
library sta and users. The eSmart Working Group will help scope and contribute to the
completion of actions and monitor progress.
Features of this approach
• One login for the System Tool tracking progress for all branches collectively and not
individual branches.
• Branches have access to support including marketing material to display such as
eSmart posters.
• A read-only version of the System Tool so all champions can review actions and access
resources.
Please contact us if you would like to discuss the approach to implement eSmart Libraries
that best suits your libraries.
Library Service
eSmart Coordinator
Library
Branch
eSmart
Champion
eSmart Libraries
Working Group
Library
Branch
eSmart
Champion
Library
Branch
eSmart
Champion
Library
Branch
eSmart
Champion
15
Communications
and media
for eSmart
16
Communications and Marketing
collateral
The list below contains links to a variety of popular fact sheets, brochures and posters to
help libraries become eSmart.
They can be used in a variety of ways including:
1. On display in libraries, library outlets and mobile libraries
2. Included as part of membership packs
3. Handed out as part of computer training
4. Displayed on sta notice boards
5. Handed out to partner organisation, visiting groups or during outreach activities.
eSmart Libraries
Email the eSmart team at esmartlibraries@amf.org.au or call 1300 538 534 to receive
copies of the latest in eSmart bookmarks, flyers, brochures and posters.
Telstra Tip Sheets (telstra.com.au/consumer-advice/cyber-safety/resources)
Visit Telstra website for a range of printable tip sheets. The tip sheets are bright, engaging
and easy to read, covering a range of topics including digital reputation, balancing screen
time, safety tips and protecting against inappropriate content. An eSmart Coordinator
‘Highly Regarded’ resource.
eSafety Commissioner brochures (esafety.gov.au/about-the-oce/esafety-brochures)
The eSafety Commissioner provides a variety of brochures freely available to be printed
out. This includes Words Can Hurt, How to Report Cyber Bullying Infographic, Parents
Guide to Online Safety (in multiple languages) and the So You Got Naked Online help
sheets. An eSmart Coordinator ‘Highly Regarded’ resource.
Little Black Book of Scams (accc.gov.au/publications /the-little-black-book-of-scams)
Provided by the ACCC and available in PDF, Word and hard copy. The Little Black Book of
Scams is a readable guide to help internet users protect themselves online. Order free of
charge.
ACORN Fact Sheets (acorn.gov.au/resources)
The Australian Cybercrime Online Reporting Network is the ocial government site for
adults to report cybercrime incidents which may be in breach of Australian law. Available
for download are printable fact sheets and posters.
17
Think U Know- Parents (thinkuknow.org.au/site/resources)
Download and print a variety of fact sheets with an emphasis on the more popular social
media sites.
Think U Know – Youth (thinkuknow.org.au/youth/guides)
Similar to the above except written specifically for teenagers.
For more eSmart materials be sure to log into the eSmart system and look at our Resource
Library. Included are a variety of resources developed specifically by libraries for this
program.
Key Online Resources
Based on a training package put together by Jenny Mustey, eSmart Coordinator
Campaspe Regional Libraries, VIC
The list below contains 17 online resources available to help organisations become
eSmart.
These resources can be used in a variety of ways including:
• Sta training – Choose the links that you believe your sta would benefit from and put
together a training package. The links can be emailed each week or discussed at sta
meetings. Follow up exercises may include a Q and A, training blog or short quiz.
• Handouts – Choose the links that you believe your tech users would benefit from and
put together a handout, online cyber safety page or incorporate them into existing
membership agreements.
• Newsletters – Include these resources as a regular feature of your organisation’s
newsletter.
1. eSmart website (esmart.org.au) An introduction to eSmart with a range of videos,
guides, testimonials and case studies.
2. Protecting your computer (staysmartonline.gov.au) An Australian government site that
looks at hoaxes, hackers, spyware, malware, password protection and prevention.
3. Reporting cyber bullying for under 18s (esafety.gov.au/complaints-and-reporting
The Oce of the eSafety Commissioner has wide ranging federal powers to manage
serious cases of cyber bullying. The above link is the goto website for Under 18’s to
report illegal or oensive content, or get help using their complaints service. Housing
over 300 short video’s and guidance on Social Media Centre’s, eSafety issues and
eSafety partners, learn more information about the process or request a presentation at
your organisation.
4. Complaints and reporting for adults (acorn.gov.au) The Australian Cybercrime Online
Reporting Network is the ocial government site for adults to report cybercrime
incidents which may be in breach of Australian law.
18
5. Games, Apps and Social Networking (esafety.gov.au/esafety-information) A snapshot
of the leading online games, apps and social networking sites. Click on each of
the apps to find out more about their terms and conditions including privacy, age
restrictions, reporting, blocking and account guidelines.
6. Teenagers and the internet (thinkuknow.com.au) A leading site focused on online
safety for teenagers. It has two sections – one for parents and one for young people
(11-17 yrs) and includes information on issues such as sexting, digital reputation and
online relationships.
7. eSmart Digital Licence (digitallicence.com.au) Created by cyber safety experts,
teachers and psychologists, the eSmart Digital Licence is an engaging way to develop
eSmart skills. Complete the free 10 question trial quiz or upgrade and earn a full digital
licence.
8. Scams and the internet (scamwatch.gov.au) Up to date information on frauds and
scams. You can use this site to report an internet scam and learn about the types of
scam. Subscribe to their email list to receive up to date information on the types of
scams currently circulating.
9. Spam (acma.gov.au/Citizen) Find out information on how to report, block and reduce
spam. Information is provided for both email and SMS spam.
10. Online Shopping (accc.gov.au) The ACCC website provides advice on how to follow
up complaints when online shopping goes wrong. What are the pitfalls and what recall
do consumers have.
11. Online Copyright (copyright.org.au) Head to the bottom of the page and click on
the A-Z link for wide-ranging information on a variety of online copyright issues.
Included are documents written specifically for libraries relating to fair use and library
exemptions.
12. iParent (esafety.gov.au/iparent) An online resource for ‘parenting in the digital age’ and
how to play a role in ensuring a child’s online experience is positive and safe.
13. eSafety Women (esafety.gov.au/women) The ‘eSafety Women’ resources aim to help
women manage technology risks and abuse by giving women the tools they need to
be confident when online.
14. Common Sense Media (commonsensemedia.org) Common Sense Media rates apps
and websites in the same way as books and movies. Each is given a traditional rating
from G to R and a second rating based on educational value.
15. Exposure to online pornography (itstimewetalked.com.au) A community-based
project that supports young people, parents, schools, government and the community
sector to understand and address the influence of online pornography.
16. New Internet Users (gcflearnfree.org/internetbasics) Website training aimed at first
time new internet users. Easy to read and manageable, covering 11 basic topics.
17. Telstra Tech Savvy Seniors (telstra.com.au/tech-savvy-seniors) Developing the digital
literacy skills of older Australians. Includes ‘self-teach’ videos, face-to-face training
locations, and trainer guides. Available in English and eleven other languages.
19
Events checklist
Holding an event at your library can be a wonderful opportunity to bring your community
on your eSmart Libraries journey.
Whether it be to kick o your participation, celebrating when you accomplish significant
milestones or promoting your library achieving eSmart status, events can be a great
engagement tool.
You may be experienced in hosting events or have a team in the council or state
department to help. If not, and as a reminder, here are some helpful tips for holding an
eSmart Libraries event:
• Notify your events colleagues early
• Follow the council’s guidelines and protocols
• Contact the closest Telstra oce to engage the Telstra Representative in the event’s
proceedings
• Contact your local newspaper to get a journalist to cover the event (see media section)
• Work with the council to invite appropriate council and community representatives
• Contact us so we can provide you with any marketing and support materials.
• Invite library sta, community groups and neighbouring libraries to attend.
Some types of events could include:
• A celebration to announce the start of your library’s eSmart journey
• Morning or afternoon teas throughout the journey, inviting interested residents,
community groups and council stakeholders to hear an update on the library’s
progress
• Celebration when your library completes dierent phases of the framework.
Please remember to contact us if you host an event so we can assist you where possible
and invite the Telstra representative from your regional Telstra oce to come along.
20
Media Release
[Insert date]
Library acknowledged as cyber safety leader
The Alannah & Madeline Foundation and the Telstra Foundation are proud to acknowl-
edge [Insert YOUR LIBRARY] as an eSmart Library Service, recognising it is equipped to
support its customers to use technology in a smart, safe and responsible way.
eSmart Libraries is one of the most significant community cyber safety programs ever un-
dertaken in Australia, with 65% of all libraries in Australia currently involved in the program.
[Insert Shire/ Council name XXX] Mayor, Councillor XXX said Council is excited and proud
to be an eSmart library service, “This has been the culmination of hard work by our library
sta to integrate cyber safety in our daily operations, sta development and organisational
culture,” Cr XXX said.
Ms Lesley Podesta, CEO of the Alannah & Madeline Foundation said this achievement was
a significant milestone in the Foundation’s journey towards creating an eSmart Australia,
where all Australians are safe, smart and responsible online.
“Being eSmart means knowing how to guard against security and privacy risks online,
download content in a legal and ethical way, research and reference information, and
manage reputation and relationships in cyberspace,” she said.
“[Insert YOUR LIBRARY] continuous dedication and enthusiasm for the eSmart program,
shows that local communities are as committed to promoting cyber safety as we are.”
“This is important given almost half the Australian population is a member of their local
library and there were 114 million visits in the past year, libraries are a great environment
for sharing the best tips to equip Australians from all walks of life with the skills to be safe
online. This is a big leap forward towards creating an eSmart Australia”
By making the online library experience safer for everyone, eSmart Libraries will give more
Australians the opportunity to experience the social and economic benefits of new digital
technologies.
Optional: The library will celebrate the achievement with a number of cyber safety quizzes
and digital activity hubs for the whole community.
Launched in August 2012 by the former Prime Minister of Australia, the Hon. Julia Gillard
MP, the $8 million, multi-year partnership with the Telstra Foundation is delivering eSmart
Libraries in collaboration with Australia’s library network to all 1,500 public libraries in Aus-
tralia.
Interview Opportunities – XXX
Event address – XXX
Ocial Proceedings – XXX
21
Media enquiries
If the media contacts your library directly
Throughout your library’s eSmart journey, you may receive enquiries from your local
media. We encourage you to engage with the local media, provided you feel confident to
do so and have followed the council’s media protocols.
Contact us in the first instance if you and/or your council’s communications team liaise
with the media, so we can ensure you have the most up-to-date information about
eSmart Libraries, and maximise your media opportunity.
Contact us
For all enquiries regarding media and communications during your eSmart Libraries
journey, you can contact:
Primary contact
Media Advisor at the Alannah & Madeline Foundation
media@amf.org.au
(03) 9697 0666
Secondary contact
Telstra Corporate Aairs
1300 769 780
If neither is available, please contact:
Customer Support
esmartlibraries@amf.org.au
1300 538 534
Monday to Friday from 8am to 5pm (Australian Eastern Standard Time).
eSmart LIBRARIES EVALUATION 2016
Survey results demonstrate that eSmart plays a key role in
supporting library users to be safer online.
100%
100% 100%
Library managers feel
competent and confi dent
online to support library
users to use technology in
the library
Library managers state
that eSmart Libraries has
made a di erence to cyber
safety and the management
of cyber bullying
Library managers would
recommend the eSmart
Libraries initiative
to another library
service
Impact in the library
84% of library
users
are confi dent
that the sta would
be able to assist them
if they came across
something unsafe
online
93% of sta
reported a key
benefi t of eSmart
was improved sta
knowledge of how
to be smart, safe and
responsible online’
For more information visit
esmartlibraries.org.au
“I think it’s a great program... it’s an opportunity for libraries to
be part of the conversation about the digital world… and also
showcasing that libraries are just as much about digital literacy
now as they are about print literacy.”
- Library industry representative
Source: Independent evaluation Report: Western Sydney University Wave 2 published January 2017
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Support and
training
24
Support and training
The eSmart Libraries program oers you a range of support, including:
Training and webinars on how the eSmart system works and how you can use it to your
library’s advantage. This section of the Starter Kit can be used to contain your training
notes.
Regular newsletters, website updates and Journey Helpers to keep you informed
regarding latest news and helpful information.
Tools, case studies, tip sheets and best practice examples, available in the resources page,
accessed through the System Tool.
eSmart Customer Support, available by telephone and email from 8am to 5pm (AEST)
Monday to Friday. Call 1300 538 534 or email esmartlibraries@amf.org.au
Recognition when each stage is met, including a web button and external signage
symbolising your eSmart status.
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Support and
training
35
Notes
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