2010 Bank of America Corporation Proprietary Rev. 12/17/2010 O; Pg. 1 of 5
Name Changes on Loan Accounts and Titles
Name Changes on Loan Accounts
Names cannot be added or deleted from a loan. Name changes or corrections are acceptable on loan
accounts if due to misspelling, incorrect setup of the account, or certain legal conditions.
Types of acceptable legal documentation for name changes on loan accounts
• Marriage certificate/license – with book and page #, license #, seal, notary, or court stamp
• Divorce decree – with book and page #, case or file #, seal, notary, or court stamp
• Court order approving the name change – signed by clerk or Deputy clerk
• Copy of legal document stating the new company name and Tax Id
• Copy of a death certificate
Submitting Requests for Name Changes on Loans
▪ Borrowers may fax or mail documentation to request a Name Change or Correction on a Loan Account.
Please use the attached Name Changes on Loan Accounts Request Form when submitting your request.
Be sure to include a daytime contact telephone number.
▪ Contact information is as follows:
Mail: Bank of America
FL9-600-02-15
PO Box 45144
Jacksonville, FL
32231-5144
Fax: 804.553.8963
▪ Borrowers may also call toll free 800.215.6195 to request a name correction via the phone.
▪ Upon receipt of all required documentation, name changes/corrections will be completed within 1 to 2
business days. The borrower will see the name change/correction on their next statement.
Name Changes on Titles
Names can be changed or deleted from a title provided acceptable legal documentation is furnished. These
requests are best handled by the local DMV. By going to the local DMV, borrowers may experience faster
service than by going through Bank of America.
2010 Bank of America Corporation Proprietary Rev. 12/17/2010 O; Pg. 2 of 5
Acceptable Requests for Name Changes and Deletions from Titles
The following situations are acceptable for changing or deleting a name from a title, if proper
documentation is provided. Title changes are not required and if requested, will be performed at the
requestor’s expense.
Scenario
Documentation Needed by DMV/Action Required
Married maker/co-maker wants to remove
wife/husband due to divorce
▪ Notarized Title Change Authorization from Bank
of America
▪ Copy of divorce decree
Note: Customer pays the DMV fees.
Customer/maker wants to change last name
due to divorce or marriage
▪ Notarized Title Change Authorization from Bank
of America
▪ Copy of divorce decree or copy of marriage
Note: Customer pays the DMV fees.
Married maker and co-maker - Due to death
of a spouse, the surviving spouse wants
deceased spouse's name removed
▪ Notarized Title Change Authorization from Bank
of America
▪ Copy of death certificate
Note: A copy of the death certificate must
accompany the documentation to remove the
name from the title.
Notes:
▪ Customer pays the DMV fees.
▪ If there is an insurance claim to be
processed, the customer should contact
Customer Service at toll free 800.215.6195
to enter the claim form.
Maker has legal name change; wants title
changed to new legal name
▪ Court order for name change
▪ Notarized Title Change Authorization from Bank
of America
Note: Customer pays the DMV fees.
New loan - Contract has one name;
however, title has multiple names
No documentation is required from customer.
▪ Customer contact Bank of America at
toll free 800.215.6195 to initiate title correction.
▪ Bank pays DMV fees.
2010 Bank of America Corporation Proprietary Rev. 12/17/2010 O; Pg. 3 of 5
Submitting Title Change/Deletion Request
A name may be changed or deleted from a title, under specific circumstances. These requests are best
handled by the local DMV. Advise the borrower to go to their local DMV for assistance and faster service.
See directions below for DMV initiated name changes and Bank of America originated name changes:
Process through DMV
Process through Bank of America
1. Customer goes to DMV and initiates
change, has correct documents and fees.
2. DMV contacts Bank of America for
authorization.
3. Bank of America provides Notarized Title
Change Authorization to DMV to make name
change.
4. DMV files title as dictated by state
guidelines.
1. Customer contacts bank for title name
change at toll free 800.215.6195.
2. Bank advises customer to contact DMV for
requirements in their state.
3. Customer mails required documentation and
fee to Bank of America.
Mail: Bank of America
FL9-600-02-22
PO Box 2759
Jacksonville, FL
32203-2759
Fax: 804.553.8773
4. Bank of America processes name change
request and mails to DMV.
5. If documentation is incorrect or fees are
missing, bank must contact customer to
obtain proper documents/fees.
6. DMV files title as dictated by state
guidelines.
Turnaround Times for Loan and Title Name Changes
Name corrections on Loan Accounts – up to 2 business days from receipt of required documentation to
make the changes.
Name Changes/Corrections on Titles if submitted by Bank of America – 1 to 2 business days to
submit changes/correction to local DMV after receiving all required documentation from the customer.
DMV delivery dates vary by state.
Name Changes/Corrections on Titles if submitted by Local DMV – Customer submits required
documentation to local DMV for name change/correction, DMV contacts Bank of America for authorization to
make changes, DMV submits change request. DMV delivery dates vary by state.
Unacceptable Requests for Name Changes and Deletions from Titles
The following situations are not acceptable as valid request types for changing or deleting names from
titles. The customer must refinance the loan to make the following changes:
▪ Maker wants to add spouse or children to title.
Note: This is generally requested for insurance coverage purposes.
2010 Bank of America Corporation Proprietary Rev. 12/17/2010 O; Pg. 4 of 5
▪ Divorced maker and co-maker request to remove ex-spouse and add new spouse.
Note: This may also involve a name change.
▪ Non-customer spouse is awarded the vehicle in a divorce settlement and wants to remove the
maker's name and add their name.
▪ Maker wants to add another person to title, not spouse or children.
▪ Maker wants to add a trust to the title/collateral only (not the loan itself) after the loan is booked.
Note: Living trusts listed as LLC are not permitted under any circumstances.
▪ Married maker only - Maker is now deceased and beneficiary wants deceased maker removed
and himself/herself added.
▪ Maker wants to remove maker and add company name.
▪ Maker wants to add company name to title.
▪ Maker-company wants to do either of the following:
o Remove maker and add individual name.
o Add individual.
If you have any questions on name changes on loans or titles, please contact Customer Service at
toll free 800.215.6195 for additional information on auto, RV and marine loan name changes and
corrections.
2010 Bank of America Corporation Proprietary Rev. 12/17/2010 O; Pg. 5 of 5
Name Changes on Loan Accounts
Change Request Form
Customer Name: ______________________________________________________________
Loan Account Number: _________________________________________________________
Yr / Make / Model of Vehicle: _____________________________________________________
Daytime Phone Number: ______________________________________________________________
Please update the name on my loan account as follows:
Original Name: ________________________________________________________________
New Name: ________________________________________________________________
Please make this change due to the following reason (check one):
___ Marriage ___ Divorce
___ Legal Name Change ___ Legal Change of Company Name and Tax ID
___ Death of Borrower/Co-Borrower
I have included the following legal documentation (check one):
___ Marriage Certificate/License (with book and page #, license #, seal, notary or court stamp)
___ Divorce Decree (with book and page#, case or file #, seal, notary, or court stamp)
___ Court Order approving the name change (signed by clerk or Deputy Clerk)
___ Copy of legal document stating the new company name and Tax ID
___ Copy of Death Certificate
