Performance Service Plan

Throughout this Performance Service Plan (“Plan”)

the words “we,” “us” and “our” refers to AIG

WarrantyGuard, Inc. (“AIGWG”), the Obligor and

Administrator of this Plan. AIGWG can be contact-

ed at 300 South Riverside Plaza, Chicago, Il

60606-6613, (800)250-3819. In Florida, the com-

pany obligated under the Plan is New Hampshire

Insurance Company, whose address is 175 Water

Street, 20

Floor, New York, New York 10038, tele-

phone 1-800-250-3819. “Best Buy” refers to Best

Buy Stores L.P. The words “you” and “your” refer to

the purchaser of this Plan.

This Plan and the sales receipt constitute the entire

agreement between you and us. This Plan is not

an insurance policy. This Plan is a legal contract.

By purchasing it you understand that it is such a

contract and acknowledge that you have had the

opportunity to read the terms and conditions set

forth herein.

Service. To arrange nationwide factory authorized

in-home service on major appliances, applicable air

conditioners, computers, microwaves, and TVs,

call 1-888-BESTBUY 24 hours a day, 7 days a

week. We may include a fault diagnosis during this

call to clarify the problem prior to any scheduling

any in-home service. If you have purchased the

CPU Premium Plan and the fault diagnosis indi-

cates that the problem is related to a peripheral,

such as keyboard or mouse, then a replacement

product may be mailed to you for self installation.

All other Plan repairs, including those on peripher-

als (scanners, printers), will be performed on a

carry-in basis and must be arranged through a Best

Buy store or service center. Repairs or replace-

ments will be performed at our discretion by a Best

Buy service center or authorized third party service

provider in some cases, you may be required to

ship your product for repair at our cost. Some

products may need to be removed from the home

71417-PSP-English 10/17/07 11:02 AM Page 1

to be repaired. You must provide a safe, non-

threatening environment for our technicians to

receive service. We are not responsible for per-

sonal items left, stored or saved on or in the prod-

uct to be repaired. Products, including those with-

in the original manufacturer’s warranty period, may

be replaced with a new or rebuilt comparable prod-

uct that meets the manufacturer’s specifications of

the original product, or we will issue you a gift card

or voucher at our discretion. Replacement parts

will be new, rebuilt or non-original manufacturer’s

parts that perform to the factory specifications of

the product at our discretion. In some situations,

we may require you to secure your replacement

product with a credit card number until we receive

the defective product from you. If we do not receive

your defective product your credit card may be

charged the value of the replacement.

Availability of Services: While we try to complete

service as quickly as possible, we are not respon-

sible for delays caused by factors beyond our con-

trol, including but not limited to manufacturer’s

delays, parts availability, shipping to a regional

service facility or Acts of God.

Coverage. The following coverages are provided

under this Plan:

1) Manufacturer’s defects in materials and work-

manship that are the result of normal usage;

2) Power surge protection from the date of pur-

chase;

3) Pixel repair based upon the manufacturer’s

guidelines on applicable products;

4) Dust, internal heat, internal humidity/condensa-

tion, and wear & tear due to normal usage.

• Coverage under this Plan expires one (1), two

(2), three (3), four (4) or five (5) years from the orig-

71417-PSP-English 10/17/07 11:02 AM Page 2

inal product purchase date as stated on your pur-

chase receipt.

• Accidental Damage From Handling (ADH)

Coverage for damage that is the result of an unex-

pected and unintentional external event, such as

drops and spills, that arise from your normal daily

usage of the product. Once your product has been

replaced under the terms and conditions of the

ADH Coverage, this Plan has been fulfilled in its

entirety.

• ADH Coverage expires one (1), two (2), three (3),

or four (4) year from the original product purchase

date as stated on your purchase receipt.

• All coverages under the Plan commence on the

original product purchase date and will expire on

the date notated on your purchase receipt.

• This Plan is inclusive of the manufacturer’s war-

ranty; it does not replace the manufacturer’s war-

ranty, but provides certain additional benefits dur-

ing the term of the manufacturer’s warranty. After

the manufacturer’s warranty expires, this Plan con-

tinues to provide the manufacturer’s benefits as

well as certain additional benefits listed within

these terms and conditions.

• International coverage is available on a limited

basis. For details call 1-888-BESTBUY.

• If you are paying for this Plan on a monthly basis,

your payments must be current to receive the serv-

ices of this Plan.

Manufacturer’s Responsibilities: Parts and serv-

ices covered during the manufacturer’s warranty

period are the responsibility of the manufacturer

and not covered under this Plan.

Preventive Maintenance: This Plan includes

cleanings and/or alignments limited to the following

products: fax machines/multifunction, CD players,

projection TVs, DVD players, VCRs, camcorders,

and TV/VCR/DVD combinations. These mainte-

71417-PSP-English 10/17/07 11:02 AM Page 3

nance checks are recommended, but not limited to,

once a year. All preventative maintenance checks

will be performed on a carry-in basis, except for

larger products that will be performed as in home

service, ask your service associate for details.

Product Specific Benefits in addition to the cov-

erages listed in the Coverage Section:

Cellular Phones Personal Digital Assistants

(PDAs):

• One (1) battery repair or replacement during the

term of your Plan. You may be required to return

your defective battery to us.

• Repair or replacement for chargers or cradles

that were included with your product at the time of

purchase.

Appliances:

• Conventional washers: Three (3) or five (5) years

of protection beyond the manufacturer’s warranty

for the transmission or drive motor for front-loading

washers (parts only).

• Refrigerators and freezers: Three (3) or five (5)

years of protection beyond the manufacturer’s war-

ranty are provided for the compressor (parts only).

In addition, up to a $200 food spoilage allowance

per qualified service repair. You are required to

submit an itemized food list for each food spoilage

claim.

• Air conditioners: Sealed system coverage and

two (2) or four (4) additional years protection for the

compressor (parts only).

• This Plan includes removal and reinstallation of

your major appliance in the same location for serv-

ice purposes if originally installed by a Best Buy

Installation Technician, Best Buy Authorized

Service or Best Buy Authorized Installation

71417-PSP-English 10/17/07 11:02 AM Page 4

provider.

PC/HO Products:

• One (1) battery repair/replacement for notebook

computers, MP3 players, and iPod

’s when the

original battery is determined to be defective by us.

You may be required to return your defective bat-

tery. If the original battery is replaced with a new or

rebuilt battery, the battery coverage portion of this

Plan is fulfilled for the duration of the Plan.

• One (1) bulb replacement on desktop projectors

during the term of the plan.

Home & Car Audio Products:

• Cassette Decks and CD Players: Complete head

coverage for cassette decks and complete laser

coverage for CD players and home recordable CD

players included in covered home or car stereo

systems.

• Home speakers: Five (5) additional years of pro-

tection beyond the original manufacturer’s warran-

ty (parts and labor).

• Blown speaker components not due to intention-

al abuse or misuse are covered on home and car

stereo speakers purchased with this Plan.

(Intentional abuse or misuse will be determined at

our discretion.)

• This Plan includes removal and reinstallation of

your car audio product in the same vehicle for serv-

ice purposes if originally installed by a Best Buy

Installation Technician.

Video & Photo Products:

• DLP, Projection LCD TVs and Home Theater

Projectors: One (1) bulb replacement during the

term of the Plan. This benefit does not apply

towards the No Lemon Policy.

71417-PSP-English 10/17/07 11:02 AM Page 5

• VCRs, Camcorders and DVD Players: Complete

head coverage for VCRs, camcorders and com-

plete laser coverage for DVD players included in

covered home systems.

• This Plan provides original battery repair/replace-

ment for camcorders and digital cameras; this cov-

erage is limited to one (1) battery repair/replace-

ment during the duration of the Plan. If the original

battery is replaced with a new or rebuilt battery, the

battery coverage portion of this Plan is fulfilled for

the duration of the Plan. You may be required to

return your defective battery.

• This Plan includes removal and reinstallation of

your installed video product in the same area of

original install for service purposes if originally

installed by a Best Buy Installation Technician, Best

Buy Authorized Service or Best Buy Authorized

Installation provider.

Remote Controls:

• Coverage is provided on a carry-in basis for

remote controls included in the original packaging

of the product.

Purchaser Records: You must have this Plan and

all original receipts to receive any product replace-

ments, exchanges, gift cards, or voucher credits.

No Lemon Policy: After three (3) service repairs

have been completed on an individual product and

that individual product requires a fourth (4th) repair,

as determined by us, we will replace it with a prod-

uct of comparable performance of like kind and

quality not to exceed the original purchase price.

Replacement products may be new or rebuilt to

meet the manufacturer’s specifications of the origi-

nal product at our discretion. Technological

advances may result in a replacement product with

a lower selling price than the original product. For

clearance, open-box and other products originally

purchased at a discount, we reserve the right to

issue a gift card or voucher for the current pur-

71417-PSP-English 10/17/07 11:02 AM Page 6

chase price of a similar product. The original prod-

uct and purchase receipts must be returned to Best

Buy along with authorized service repair receipts

from three (3) separate completed service repairs

to qualify. One (1) service request number, requir-

ing functional part(s) repair/replacement or techni-

cian required adjustment is the equivalent of one

(1) repair. Keep your service receipts! Copies of

service receipts cannot be provided by us.

Preventative maintenance checks, consumer

requested alignments, bulb replacements, clean-

ings, product diagnosis, customer education,

accessory repairs/replacements, ice makers, com-

puter keyboards, speakers, head phones or ear

buds, laptop batteries or mouse repairs/replace-

ments, computer software related problems and

repairs done outside the U.S.A. are not considered

repairs for the purposes of the No Lemon Policy.

This benefit does not apply to Renewal PSPs.

General Exclusions

: This Plan does not cover

repairs or replacements due to damage caused

by accidental handling of the product and

spilled liquids (unless ADH Coverage was pur-

chased), intentional physical damage, misuse,

abuse, fire, flood, war, terrorism, viruses, loss

or damage to stored data, or computer hard-

ware that is added after the original purchase,

insect infestation, rodents, altered or missing

serial numbers, rust or damage caused by non-

authorized repair personnel. Also not covered

are replacement costs for lost or consumable

parts (knobs, buttons, bags, belts, batteries,

controllers, etc.) cosmetic damage and prob-

lems due to improper and/or non-factory

authorized installation or repairs.

• This Plan is not available or valid on products

used for commercial purposes (multi-user

organizations), public rental or communal use

in multifamily housing. Use of a product for

these purposes will void this Plan.

• This Plan excludes products that are not list-

71417-PSP-English 10/17/07 11:02 AM Page 7

ed on this Plan, including products attached to

the covered product, such as components or

add-on accessories.

• This Plan does not cover consequential or

incidental damages, including, but not limited

to, loss of use, loss of business, loss of profits,

loss of data, downtime and charges for time

and effort.

• This Plan does not cover loss of any informa-

tion or data on a product. It is your responsibil-

ity to back up data stored on any media, includ-

ing, but not limited to, computer drives, disks,

CDs, DVDs, sim cards, mobile products, memo-

ry cards and video cassettes.

• This Plan does not cover any fees related to

third party contracts, “no problem found” diag-

noses, failures that occurred prior to the pur-

chase of the Plan, cleanings and alignments

unless otherwise noted, loss and/or theft, “Acts

of God”, cracked or physically damaged

screens (unless covered under the ADH

Coverage).

• This Plan does not cover consumable batter-

ies unless expressly provided for herein.

• This Plan does not cover any failures, or parts

and/or labor costs incurred as a result of a

manufacturer’s recall.

Plan Fulfillment: This Plan is fulfilled 1) when a

product is replaced after the expiration of the man-

ufacturer’s warranty, 2) when a product is replaced

during the manufacturer’s warranty due to damage

that is covered under this Plan, but not the manu-

facturer’s warranty or 3) as per the Limits of

Liability Section set forth herein.

Limits of Liability: For any single claim, the limit

of liability under this Plan is the lesser of the cost of

(1) authorized repairs, (2) replacement with a prod-

71417-PSP-English 10/17/07 11:02 AM Page 8

uct with similar features, (3) reimbursement for

authorized repairs or replacement or (4) the price

of a comparable product. The total liability under

this Plan is the current value of the product you pur-

chased; in the event that the total of all authorized

repairs exceeds the product value of the product or

we replace the product, we shall have satisfied all

obligations owed under the Plan.

Renewable: Most Plans are renewable at the expi-

ration of this Plan. Renewal terms and conditions

may vary from this Plan. Renewal inquiries or pur-

chases can be made by calling 1-888-BESTBUY.

No Deductibles: There are no deductibles under

this Plan.

Transferable: This Plan is transferable to another

owner for the product identified by the serial num-

ber on this validated Plan. There are no restrictions

provided your Plan is valid. There are no charges

to transfer this Plan. The original purchase

receipts, as well as any service repair receipts,

must be transferred to the new owner. Call 1-888-

BESTBUY or visit your nearest Best Buy store.

International: To start the claims process under

this plan outside the United States of America or

Canada, call Country Code + 800-556-56565. This

number will not work if dialed in the U.S.A or

Canada. International coverage does not provide

for in-home/on-site service or preventative mainte-

nance checks.

No Cancellation Fees: There are no cancellation

fees under this Plan.

Cancellation: This Plan shall be cancelled by us

for fraud or material misrepresentation, including

but not limited to commercial or rental use.

Unauthorized repair of covered equipment shall

71417-PSP-English 10/17/07 11:02 AM Page 9

result in the cancellation of this Plan by us. In the

event of cancellation by us, written notice of can-

cellation shall be mailed to you not less than sixty

(60) days before cancellation is effective. This Plan

can be cancelled by you at any time for any reason

by sending to us notice of cancellation: (a) within

thirty (30) days of the receipt of this Plan, you shall

receive a full refund of the price paid for the Plan

provided no service has been performed, or (b)

after thirty (30) days, you will receive a pro rata

refund, less the cost of any service received.

Cancellations can be done at any Best Buy Store

or by mailing a cancellation request along with this

document and all original receipts to:

AIGWG

Performance Service Plan

P.O. Box 9312

Minneapolis, MN 55440-9312

ATTN: Customer Care

Cancellation requests by you, which are processed

via the mail request, may take up to 4 - 6 weeks for

completion.

Insurance Securing this Plan:

If you reside in any of the following states: AL, AK,

AZ, CO, CT, DE, DC, GA, HI, ID, IL, IN, IA, KS, KY,

LA, ME, MD, MA, MI, MN, MO, MT, NE, OK, NV,

NH, NJ, NM, ND, OH, OR, PA, RI, SC, SD, TN, TX,

UT, VT, WA, WV, WI, or WY, this Plan is secured

by an insurance policy provided by Illinois National

Insurance Company, 175 Water Street, 20th Floor,

New York, NY 10038. Telephone 1-800-250-3819.

If, within sixty (60) days we have not paid a covered

claim, provided you with a refund or you are other-

wise dissatisfied you may make a claim directly to

the insurance company.

71417-PSP-English 10/17/07 11:02 AM Page 10

If you reside in any of the following states: AR, CA,

FL, MS, NY, NC, or VA, this Plan is secured by an

insurance policy provided by New Hampshire

Insurance Company, 175 Water Street, 20th Floor,

New York, NY 10038. Telephone 1-800-250-3819.

If, within sixty (60) days we have not paid a covered

claim, provided you with a refund or you are other-

wise dissatisfied you may make a claim directly to

the insurance company.

STATE VARIATIONS

The following state variations shall control if incon-

sistent with any other terms and conditions:

ALABAMA RESIDENTS: If You cancel this Plan

within thirty (30) days of the receipt of this Plan,

You shall receive a full refund of the Plan Purchase

Price.

ARIZONA RESIDENTS: If your written notice of

cancellation is received prior to the expiration date,

the Administrator shall refund the remaining pro-

rata price, regardless of prior services rendered

under the Plan. The pre-existing condition exclu-

sion does not apply to conditions occurring prior to

the sale of the consumer product by the Obligor, its

assignees, subcontractors and/or representatives.

CALIFORNIA RESIDENTS: For all products other

than home appliances and home electronic prod-

ucts, the Cancellation provision is amended as fol-

lows: If the Plan is cancelled: (a) within sixty (60)

days of the receipt of this Plan, you shall receive a

full refund of the price paid for the Plan provided no

service has been performed, or (b) after sixty (60)

days, you will receive a pro rata refund, less the

cost of any service received.

National Electronics Warranty Corporation (“NEW”)

is the administrator. NEW can be contacted at:

P.O. Box 1543, Ashburn, Virginia, 20146-1543.

CONNECTICUT RESIDENTS: The expiration date

of this Plan shall automatically be extended by the

71417-PSP-English 10/17/07 11:02 AM Page 11

duration that the product is in our custody while

being repaired. In the event of a dispute with the

Administrator, you may contact The State of

Connecticut, Insurance Department, PO Box 816,

Hartford, CT 06142-0816, Attn: Consumer Affairs.

The written complaint must contain a description of

the dispute, the purchase price of the product, the

cost of repair of the product and a copy of the Plan.

FLORIDA RESIDENTS: The Plan shall be can-

celled by us for fraud or material misrepresentation,

including but not limited to commercial or rental

use. Unauthorized repair or replacement of cov-

ered equipment shall result in the cancellation of

the Plan by us. In the event of cancellation by us,

written notice of cancellation shall be mailed to you

not less than sixty (60) days before cancellation is

effective. This Plan can be cancelled by you at any

time for any reason by emailing, mailing or deliver-

ing to us notice of cancellation. If the Plan is can-

celled: (a) within thirty (30) days of the receipt of

the Plan, you shall receive a full refund of the price

paid for the Plan provided no service has been per-

formed, or (b) after thirty (30) days, you will receive

a refund based on 100% of unearned pro rata pre-

mium less any claims that have been paid or less

the cost of repairs made by us. If we cancel the

Plan, the return premium is based upon 100% of

the unearned pro rata premium.

GEORGIA RESIDENTS: This Plan shall be non-

cancelable by us except for fraud, material misrep-

resentation, or failure to pay consideration due

therefore. The cancellation shall be in writing and

shall conform to the requirements of Code 33-24-

44. You may cancel at any time upon demand and

surrender of the Plan and we shall refund the

excess of the consideration paid for the Plan above

the customary short rate for the expired term of the

Plan. This Plan excludes coverage for incidental

and consequential damages and pre-existing con-

ditions only to the extent such damages or condi-

tions are known to you or reasonably should have

been known to you.

71417-PSP-English 10/17/07 11:02 AM Page 12

ILLINOIS RESIDENTS: You may cancel this Plan:

a) within thirty (30) days after its purchase if no

service has been provided and a full refund of the

Plan price, less a cancellation fee not to exceed the

lesser of ten percent (10%) of the Plan price or fifty

dollars ($50.00); or b) at any other time and a pro

rata refund of the Plan price for the unexpired term

of the Plan, based on the number of elapsed

months less the value of any service received, and

the cancellation fee not to exceed the lesser of ten

percent (10%) of the Plan price or fifty dollars

($50.00).

NEVADA RESIDENTS: If the plan is cancelled, no

deduction shall be made from the refund for the

cost of any service received. This Plan may be can-

celled due to unauthorized repair which results in a

material change in the nature or extent of the risk,

occurring after the first effective date of the current

policy, which causes the risk of loss to be substan-

tially and materially increased beyond that contem-

plated at the time the policy was issued or last

renewed. This Plan will be considered void and we

will refund you the purchase price of the Plan if you

have not made a claim under this Plan and you

have returned the Plan to us a) within 20 days after

the date we have mailed the Plan to you, b) within

10 days after you have received the Plan if the Plan

was furnished to you at the time the Plan was pur-

chased, or c) within a longer time period if specified

in the Plan.

NEW MEXICO RESIDENTS: If this Plan has been

in force for a period of seventy (70) days, we may

not cancel before the expiration of the Plan term or

one (1) year, whichever occurs first, unless: (1) you

fail to pay any amount due; (2) you are convicted of

a crime which results in an increase in the service

required under the Plan; (3) you engage in fraud or

material misrepresentation in obtaining this Plan;

(4) you commit any act, omission, or violation of

any terms of this Plan after the effective date of this

Plan which substantially and materially increase

the service required under this Plan; or (5) any

71417-PSP-English 10/17/07 11:02 AM Page 13

material change in the nature or extent of the

required service or repair occurs after the effective

date of this Plan and causes the required service or

repair to be substantially and materially increased

beyond that contemplated at the time you pur-

chased this Plan.

NORTH CAROLINA RESIDENTS: The purchase

of this Plan is not required either to purchase or to

obtain financing for a home appliance.

OKLAHOMA RESIDENTS: This Plan is not issued

by the manufacturer or wholesale company mar-

keting the product covered by this Plan. This Plan

will not be honored by such manufacturer or whole-

sale company. If either you or we cancel this Plan,

the return of the Plan price will be based upon one

hundred percent (100%) of the unearned pro rata

price of the Plan, less the cost of any service

received. Best Buy is the Obligor of this Plan.

SOUTH CAROLINA RESIDENTS: To prevent any

further damage, please refer to the owner’s manu-

al. In the event the service Plan provider does not

provide covered service within (60) days of proof of

loss by the Plan holder, the Plan holder is entitled

to apply directly to the Insurance Company. If the

Insurance Company does not resolve such matters

within sixty (60) days of proof of loss, they may

contact the SC Department of Insurance, P.O. Box

100105, Columbia, SC 29202-3105, (800) 768-

3467.

TEXAS RESIDENTS: If you purchased this Plan in

Texas, unresolved complaints concerning a

provider or questions concerning the registration of

a service Plan provider may be addressed to the

Texas Department of Licensing and Regulation,

P.O. Box 12157, Austin, Texas 78711, telephone

number (512) 463-2906 or (800) 803-9202. You

may apply for reimbursement directly to the insurer

if a refund or credit is not paid before the forty-sixth

(46th) day after the date on which the Plan is

71417-PSP-English 10/17/07 11:02 AM Page 14

returned to the provider.

UTAH RESIDENTS: NOTICE: Coverage afforded

under this Plan is not guaranteed by the Utah

Property and Casualty Guarantee Association.

This Plan may be cancelled due to unauthorized

repair which results in a material change in the

nature or extent of the risk, occurring after the first

effective date of the current policy, which causes

the risk of loss to be substantially and materially

increased beyond that contemplated at the time the

policy was issued or last renewed. Failure to noti-

fy within the prescribed time will not invalidate the

claim if you can show that notification was not rea-

sonably possible. If we cancel this Plan due to

fraud or material misrepresentation, you will be

notified 30 days prior to the Plan cancellation. If

we cancel this Plan due to non-payment, you will

be notified 10 days prior to the plan cancellation.

WASHINGTON RESIDENTS: You may apply

directly to the insurance company.

WISCONSIN RESIDENTS: THIS PLAN IS SUB-

JECT TO LIMITED REGULATION BY THE WIS-

CONSIN OFFICE OF THE COMMISSIONER OF

INSURANCE. This Plan shall not be cancelled due

to unauthorized repair of the covered equipment,

unless we are prejudiced by your failure to obtain

such authorization. We will not exclude unautho-

rized repair of the covered equipment, unless we

are prejudiced by your failure to obtain such

authorization. If you cancel this Plan, no deduction

shall be made from the refund for the cost of any

service received. This Plan is backed by a contrac-

tual liability policy with limits of liability of $5,000

per claim and $25,000 in aggregate per Plan.

WYOMING RESIDENTS: If you cancel this Plan

within thirty (30) days of the receipt of this Plan,

You shall receive a full refund of the Plan Purchase

Price.

Performance Service Plan Form = 95171 (7/07)

1950-0145037

71417-PSP-English 10/17/07 11:02 AM Page 15

71417-PSP-English 10/17/07 11:02 AM Page 16