Your Charges Guide
Call 03333 043 222 or email disability.access@vodafone.co.uk
for a large print or braille version of this document.
When these charges will apply
Your plan includes a monthly allowance for calls to any mobile network within the UK, standard UK landlines (starting 01,02,03) and voicemail.
It also includes a monthly allowance for standard text messages and data usage. It may also include a monthly roaming allowance for calls to
any mobile network in the UK or in our Roam-free destinations, standard UK landlines (starting 01,02,03), voicemail, standard text messages
and data usage. Once you have exceeded your plan allowance or you use services which are not included within your plan, the prices shown in
this Charges Guide will apply. You may be able to buy an extra to give you additional allowances. You can view our range of extras at
vodafone.co.uk/extras or in your “MyVodafone” app.
How we charge for data usage
We measure your data usage in kilobyte (KB). Data is based on the following units:
• 1024 KB = 1 Megabyte (MB)
• 1024 MB = 1 Gigabyte (GB).
Your inclusive data allowance and additional data services will set out the amount of data you can use without an additional charge.
We calculate your data usage based on the amount of data that travels over our network, which may differ from the data your device
consumes. Your data usage may include data packages which are re-sent over the network, for example if your connection drops off or if a
webpage is refreshed. Certain data services (websites and other packets) may be usage free and will not be taken from your data allowance,
whilst others can consume your data allowance.
It does not matter if you are using 2G, 3G, 4G, 5G, GPRS, Edge or HSPA we measure data in the same way over each of these networks.
Our UK data charges
Plan type Cost
Plans without a data allowance
£2.50 per 100MB
You’ll be charged for data as you browse
Plans with a data allowance
You’ll be charged for data once you’ve exceeded your allowance
Pay monthly phone plans that started before 3 April 2015, or between 5 May 2016 and 9 July 2019 £6.50 per 250MB
SIM only plans that started before 16 August 2015, or between 5 May 2016 and 9 July 2019 £6.50 per 250MB
Red or Red Value Bundle Pay monthly phone plans that started between 3 April 2015–4 May 2016 £6.50 per 500MB
SIM only plans that started before 16 August 2015, or between 5 May 2016 and 9July 2019 £6.50 per 500MB
Pay monthly plans and SIM only plans that started on or after 10 July 2019, excluding Red and
£6.50 per 250MB
Unlimited plans
Data on the go plans £6.50 per 250MB
Red plans starting on or after 10 July 2019
See vodafone.co.uk/extras or
your “MyVodafone” app
Mobile data speed limits
Mobile data speed limits apply to our Vodafone Unlimited Lite and Vodafone Unlimited plans only. The maximum upload and download
speeds you could experience on your device with these plans are as follows: Vodafone Unlimited Lite - 2Mbps and Vodafone Unlimited
- 10Mbps. If you have chosen one of these plans, please note you are not guaranteed to experience the maximum speed stated for your
particular plan - the actual speed you experience will depend on a number of factors including location, network coverage and network signal.
Expected upload and download speed
For an estimate of the coverage and speeds you may experience at home and when you are out and about in the UK, please see our coverage
checker at vodafone.co.uk/coverage. The speed estimate you receive with our coverage checker is subject to any speed limits which apply
to your plan (see above for more detail).
Information on your rights, should you experience speeds below those displayed on the coverage checker, is set out in the “Problems with our
services” section in your General Network Terms.
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Upload refers to data that is sent from an electronic device such as a mobile phone, tablet computer or a communications network. This includes
all types of outgoing data, such as sending an e-mail message, posting a social media message or uploading a le or picture. It may also include
data sent over the Network while playing an online game.
Download refers to data that is received by an electronic communications device such as a mobile phone, tablet, computer or a communications
network. This includes receiving e-mail messages, downloading les, viewing Social Media content or simply visiting or browsing Web pages.
Online games also generate download trafc.
Voice calls and messaging within the UK from UK mobiles
Standard UK call charges
Cost per minute (one minute minimum
call charge applies)
Calls to any Vodafone UK mobile, standard UK landline (starting 01, 02, 03) and voicemail 55p
Other mobile networks within the UK 55p
Non-geographic numbers (084, 087, 09, 118)
65p per minute Access Charge,
plus Service Charge
Freefone numbers starting 0800, 0808 Free
Radio-paging services (start 076)
55p (per call)
Call forwarding services (e.g. 07744, 07755) 55p
Video calling to Vodafone UK mobiles 55p
Video calling to other UK mobiles 55p
Voice Shortcodes; typically 5 – 7 numbers long, used to dial TV/Radio shows, competition Free to £2.00 per minute (one minute
lines and information services. Each service advertises clearly the price charged. minimum call charge applies)
Calls to non-geographic numbers beginning 08, 09 and 118 are split into two parts;
i. Vodafone’s Access Charge is the cost to connect the call, this is 65p per minute. It is charged by the second with a one minute
minimum call charge;
ii. the Service Charge which is set by the service or organisation you are calling.
To nd out more, visit vodafone.co.uk/ukcalling
All standard UK call charges, including voicemail, within your minutes allowance are charged by the second with a one minute minimum
call charge. Please note that, due to technical limitations, the start time of any calls made by you may not be the same as shown on your bill.
Also, if you lose signal during a call you will remain connected to our network for a short period and will be charged accordingly. To avoid any
unnecessary charges, please end each call in line with the user instructions on your handset.
UK messages Cost per message
Standard text message (up to 160 characters) 35p
Long text message (over 160 characters) 35p
Picture messages (up to 300kb) 35p
Video messages 55p
Non-standard UK text messages e.g. call forwarding services (e.g. 07744, 07755) 35p
Calls to charity numbers Cost
Charity numbers starting 0800 or 0808 Free – see vodafone.co.uk/pmcharges
Our International Charges
An international call or text is one made from within the UK on our UK network to a mobile network or landline outside of the UK.
International calls, texts and video calls from the UK Cost
International calls (one minute minimum call charge applies)
EU and EEA (Iceland, Lichtenstein and Norway) destinations for Pay monthly and SIM
19p per minute
only plans
Other European destinations £1.50 per minute
The Rest of the World £3.00 per minute
Text messages
EU and EEA (Iceland, Lichtenstein and Norway) destinations for Pay monthly and SIM
19p per minute
only plans
Rest of the World (up to 160 characters) 65p per message
Video calls
Worldwide See vodafone.co.uk/pmcharges
Channel Islands and Isle of Man charges
Making a call to the Channel Islands (Guernsey or Jersey) and the Isle of Man will not be included in your monthly allowance.
Channel Islands and Isle of Man charges Cost
Text messages
Standard text to Channel Islands (Guernsey and Jersey) and Isle of Man 35p per message
Standard Calls (one minute minimum call charge applies)
Standard call to Channel Islands (Guernsey and Jersey) and Isle of Man 55p per message
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To find out more, visit vodafone.co.uk/international
Charges for using your phone abroad
We’ve divided the world into zones which carry different charges. As zones, countries and charges change from time to time, please check our
website before travelling at vodafone.co.uk/travelling for the latest information on our charges.
Making calls Sending texts Using data Receiving calls Sending picture messages
Roam-free destinations
Usage taken from inclusive allowance, or charged at your
Free 55p per picture message
home rate*
Roam-further £6 daily charge then usage taken from inclusive
Free 66p per picture message
destinations allowance, or charged at your home rate*
Rest of World Zone 1 60p per min 8p per text 12p per MB 36p per min 66p per picture message
Rest of World Zone 2 £1.20 per min 30p per text 60p per MB 72p per min 66p per picture message
Rest of World Zone 3 £2.40 per min 30p per text £1.80 per MB £1.56 per min 66p per picture message
Rest of World Zone 4 £2.40 per min 60p per text £7.20 per MB £1.80 per min 66p per picture message
Additional charges may apply when calling non-UK numbers, or calling and texting non-standard numbers – please visit
vodafone.co.uk/travelling for a full list of charges.
In Roam-free destinations and Roam-further destinations calls are charged by the second with a one minute minimum call charge.
In Rest of World Zones 1, 2, 3 and 4 we will charge you for the call you make, or receive, in one minute increments with a one minute
minimum call charge.
Premium rate and satellite calls are excluded and additional charges (including network handling fees) may apply.
If we are charged an admin fee from a foreign network operator for you to receive a text, we will pass this charge to you.
* If you have an Unlimited Lite, Unlimited or Unlimited Max plan, data usage when roaming is capped at 25GB per billing month
in Roam-free and Roam further destinations. We will notify you as you approach this limit. If you reach this limit, you will need
to purchase an additional data bundle to continue using data in a Roam-free or Roam-further destination until your monthly
allowance renews. Please go to www.vodafone.co.uk/travelling for details of our additional data bundles. Any unused data
on additional data bundles you have purchased will expire at the end of your billing period. Roam-free and Roam-further are
intended for periodic travel. It isn’t meant for users roaming on a semi-permanent or permanent basis.
Flexi-upgrade fee
If you qualify for a Flexi-upgrade (see your Welcome Letter for details), you’ll need to pay a fee if you upgrade early. The fee is based on the cost
of the equipment and the remaining time left on your contract, and can be calculated as follows:
Equipment subsidy ÷ contract length (months) X remaining contract (months)
Early termination fee
If you cancel a contract for your plan before your agreement ends, you’ll need to pay an early termination fee. The fee is based on your monthly
plan charge and the remaining time left on your contact, and can be calculated as follows:
Monthly line rental charge (exc. VAT) X remaining contract (months) X 98%
Discounts on your monthly plan
You can only have one discount on your monthly plan. If your plan already has a discount included, then unfortunately you won’t be able to add
another one e.g. Vodafone Advantage. It may be possible to swap your discount, please contact us for more information.
Admin and other charges
Late payment fee £5
Itemised paper bill £1.54 per month
Additional bill copy £1.54
Plan switching charge £20
Managing permissions of users and notifications to end-users
To find out how account owners can manage notifications and permissions for other numbers on their account please visit
vodafone.co.uk/support
General
Prices are correct at time of print and are inclusive of VAT. If there is a conflict between the pricing and plan information in this Charges Guide
and the pricing and plan information on our website, then the pricing and plan information on our website shall take priority. You can find out
about all our latest call, text, video and data charges by checking vodafone.co.uk/pmcharges
All our services which are offered as “unlimited” (or similar) must only be used for your personal and non-commercial use.
Where a call originating from a handset is disconnected, the network will initially assume that signal has been temporarily lost, e.g. when
passing under a bridge or through a tunnel you could lose signal. The connection will be maintained and charged for the first 10 seconds
after signal is lost. Should signal be re-established, the call will continue as before. If however, the caller has switched off the phone, run out
of battery capacity or moved permanently out of range, the charges for that call will include the 10 seconds. In order to minimise the risk of
unnecessary charges, customers should be careful to end each call as set out in the user instructions for the handset.
Please note you may incur additional charges due to manufacturer specific features on your handset. Please see your handset user guide for
more information.
Updated June 2020
Your agreement with us
This agreement (your Agreement) applies to consumer customers who
take out a pay monthly consumer airtime plan for their own personal use
and small business customers that have fewer than ten (10) connections
or employees (Small Business Customers).
Your agreement is with Vodafone Limited, registered in England under
number 1471587 at Vodafone House, The Connection, Newbury,
Berkshire, RG14 2FN. It’s made up of these General Network Terms and
Charges Guide which covers (i) the SIM card/eSIM profile; (ii) any services
you use in your plan; and (iii) your Vodafone OneNumber Pay monthly
plan. It doesn’t cover any equipment however see “equipment subsidy”
below. We’ll send these to you by post or email.
We also encourage you to take a look at our Returns and Acceptable Use
Policies which also make up your “Agreement” with us. You can find these
documents at http://www.vodafone.co.uk/agreementpolicies.
You should also look at our Privacy Policy on how we use personal
information. You can find our Privacy Policy and Cookie Policy at
www.vodafone.co.uk/privacy.
Joining us and charges
The basics. When you join us we’ll agree certain things with you and set
them out in your Order Form or Welcome Letter. These documents
will include important information like:
1. how long we’ll provide our services to you and the minimum period
you have agreed to stay with us;
2. your chosen services and how much these will cost you every month;
3. additional services you have chosen as part of your plan, when they
start and end and when you’ll be charged for these; and
4. any upfront charges you’ve paid or may have to pay for your
equipment where applicable.
Charging. Your Charges Guide sets out current pricing information
about out of bundle charges (charges for messaging, minutes, and data)
as well as charges for additional services which are not included in your
monthly plan charge. It also includes roaming charges which may be
a lot higher than your UK standard charges. All these charges will be
added to your bill as and when you use the services. It also explains the
speed limits that apply to some of our plans – please see the Charges
Guide for further details.
Charging - Vodafone OneNumber customers. Your Vodafone
OneNumber plan does not include any allowance for calls, messaging
or data usage. Your Vodafone OneNumber plan will use the allowance
from your mobile plan (the “Primary Account”) linked to your
Vodafone OneNumber account (the “Secondary Account”). The
Charges Guide sets out the current pricing information about out of
bundle charges applicable to Vodafone OneNumber customers where
your Primary Account has depleted its allowance and for charges for
additional services which are not included in your Primary monthly
plan charges. All these charges will be added to your bill as and when
you use the services. Please check our FAQs to confirm whether your
Vodafone OneNumber device is able to roam.
Payment. You’ll need to pay for all charges within 7 days of the date
of your bill. We ask that you pay by direct debit so please contact us if
you wish to pay by other means. Where VAT applies, it will be included
in the charges. If you pay late we’ll charge interest of 2% above the base
rate of Barclays Bank each year and you’ll also need to pay a reasonable
charge to compensate us for the administration costs incurred (see
your Charges Guide).
Mobile upgrade. We don’t have to offer you an upgrade but if we do
we’ll agree a new plan, minimum period and any applicable equipment
with you. Unless you have upgraded via ‘flexi upgrade’ your new
minimum period will not start until you have seen out your original
minimum period. We’ll discuss the options with you when you qualify
for an upgrade.
In addition, the following also applies to Vodafone
OneNumber customers:
Vodafone OneNumber plan. Vodafone OneNumber plans are only
available to new and existing consumer and Small Business Customers
on a compatible Vodafone Red or Unlimited consumer Pay monthly
or SIM only phone plan who have a compatible mobile phone. Your
Vodafone OneNumber device will be linked to this account and will be
referred to as your “Primary Account”.
You can check whether you have a compatible plan and phone for your
selected Vodafone OneNumber device by checking our website.
Important Information and Limitations – Vodafone OneNumber
• Your Vodafone OneNumber device must be on the same account as your
Primary Account and will be referred to as your “Secondary Account”
for the purposes of this Agreement.
• Your Vodafone OneNumber device must be paired to the phone on your
Primary Account in order to use data or receive/make calls and receive/
send messages on your Vodafone OneNumber device.
• Without a Primary Account your Vodafone OneNumber device will not
function fully. Please refer to our Frequently Asked Questions for further
details.
• Your Vodafone OneNumber account will utilise the texts, minutes and
data included in your Primary Account plan.
• If you (i) terminate your Primary Account, (ii) migrate your Primary
Account from a Vodafone OneNumber compatible plan to a
non-compatible plan, or (iii) no longer have a compatible phone, you
will not be able to use the texts, minutes and data included in your
Primary Account plan for your Vodafone OneNumber device. Further use
of your Vodafone OneNumber device will be charged in accordance with
the out of bundle rates. Please see the Charges Guide for details.
• You will need to contact us should you terminate your Primary Account,
migrate your Primary Account to a non-compatible plan, or no longer have
a compatible phone.
• If the phone paired to your Vodafone OneNumber device is switched off
depending on your device type you may not receive messaging on your
Vodafone OneNumber device.
• Vodafone OneNumber and 4G and Wi-Fi Calling are not available to One
Net Anywhere Small Business Customers.
Vodafone OneNumber, changing plans – if your Primary Account
is cancelled you may wish to change your Secondary Account plan.
Where this is possible we will agree a new plan for your Secondary
Account and a new minimum period with you.
This service does not work with Vodafone Passes, if you have a
Vodafone Pass it will be automatically removed from your Primary
Account when you take out your Vodafone OneNumber plan.
During your agreement with us
Using the services. You’re responsible for other people that use
your equipment and services which are only for your personal non-
commercial use. We own the SIM card/eSIM profile and reserve the
right to change the SIM card/eSIM profile and mobile number at any
time. You may only use equipment that is approved for use on our
network. For more information on using our services and restrictions
please review our Acceptable Use Policy.
Usage limits on your account:
We may decide to set a usage limit. We may set a monthly call and/
or internet limit on your account. We may increase or remove this if we
carry out a credit check. You may be able to go over your limit, but if this
happens, you must pay all charges. If your usage increases significantly
we may ask for a part payment so you can continue to use the services.
Your Vodafone OneNumber service will utilise the texts, minutes and
data included in your Primary Account plan. If your Primary Account is
disconnected, you will incur charges in accordance with the Charges
Guide. Some Vodafone OneNumber devices will require 4G coverage in
order to use mobile internet.
You may decide to set a usage limit. If you are a new or upgrading
customer, you will have the option to set and manage a monthly usage
limit to control out of bundle charges. This limit will apply to charges
and services (for example any calls, messaging, data usage, picture
messages, app purchases and roaming in certain countries) that aren’t
included in your plan. It doesn’t include any, Pay monthly extras or
other recurring charges that you choose to purchase.
Changes to your terms, services or charges. We may change the
Agreement, our services, or charges at any time. We’ll tell you beforehand
unless it relates to additional services or out of bundle services you don’t
use regularly. The charges may change as follows:
Plan charge (minutes, texts, data etc & where applicable, entertainment
allowance):
For customers who joined or upgraded before 09th December 2020:
Each April your monthly plan charge will increase by an amount equal to
the retail prices index rate published by the Office for National Statistics in
March (RPI rate). We will apply that RPI rate adjustment from your April bill.
If the RPI rate is a decrease, your monthly plan charge will not be reduced.
For customers joining or upgrading from 09th December 2020:
Each April your monthly plan charge will increase by an amount equal to
the Consumer Price Index rate published by the Office for National
Statistics in January (CPI rate) plus an additional 3.9% on top of the CPI
rate. We will apply that CPI rate plus 3.9% adjustment from your April bill. In
the event that the CPI rate is negative, this will be ignored but the
additional 3.9% will still apply.
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Out of bundle services (additional minutes, texts, data, roaming,
international calls etc.). We may increase charges for out of bundle
services at any time
Additional services (Pay monthly extras, content services, insurance
etc.). Charges for additional services may change from time to time and
may be outside of Vodafone’s control so you’ll need to check our
website for the latest prices.
If we change your plan charge, out of bundle charges, our services or
the Agreement you may have a right to end the Agreement without
paying a termination charge (although you’ll need to pay for your
equipment subsidy where applicable). Please see “Leaving Us” below.
Problems with our services. We’ll provide our services with reasonable
skill and care. However, our services are not fault-free and are not
available everywhere in the UK. Please check the predicted coverage in
your area on Vodafone’s website (www.vodafone.co.uk/coverage).
There are a number of reasons why you may find problems with the
services and these include moving home or work, weather conditions,
damage to our network, the number of people using the network and so
on. Please contact us if you experience a service issue and we’ll attempt
to fix it.
If we have to interrupt our services for maintenance or we cause a
technical fault on our network, you may be entitled to a partial credit
of your plan charge based on the number of days you are without our
services. If you are experiencing a materially degraded service for an
unreasonable period of time, please read our “Leaving Us” section below.
We’ll not be responsible for any loss of service due to something outside
our reasonable control. To receive a partial credit of your charges or
terminate the Agreement, you must report to us a severe disruption which
we will assess against your typical usage history. We may offer you
alternative equipment (such as Vodafone Sure Signal) to address service
quality.
During busy periods on our network we may need to manage traffic to
ensure everyone has access to our services. You can find out more on
our traffic management policy here: https://www.vodafone.co.uk/
terms-and-conditions/consumer/network-and-coverage/traffic-
management/index.htm
Lost or Stolen Equipment. If your physical SIM card is lost or stolen or if
your device containing your physical SIM or eSIM profile is lost or stolen,
you must tell us as soon as possible so we can suspend our services and
stop someone else using it. Your maximum liability for charges incurred up
until you notify us will be as follows:
Notification within 24hrs: £100 maximum
Notification 24+hrs – 5days: £500 maximum
Notification 5 days+: all charges until you have reported to us.
You’ll also continue to pay all the remaining plan charges for our services
for the minimum period, even if your SIM card or equipment is lost or
stolen.
Leaving us / suspending the services
Cancelling, returns and faulty equipment. Please read our Returns
Policy for details on how to do this. It also sets out what to do if your
equipment is faulty and how you can return your equipment or get your
equipment fixed or replaced.
If you want to end the Agreement:
Because you simply want to leave us. If you request a Porting
Authorisation Code (PAC) or Service Termination Authorisation Code
(STAC) from us because you wish to port your number to another provider
or switch to another provider without a port, it will be valid for 30 days from
when it is issued to you. Your service will switch to the new provider within
one working day of you providing your PAC or STAC to them. This
Agreement will terminate when your service has switched to your new
provider. If you do not use a PAC or STAC within the 30-day period, the
Agreement and your Airtime Plan will continue. You can request a PAC or
STAC at any time.
You can cancel your Airtime Plan at any time without requesting a PAC or
STAC but you’ll need to give us 30 days’ notice.
Termination fee. If you’re within the minimum period of your Airtime Plan
when you leave us, you’ll need to pay an early termination fee. Where
you’re required to pay an early termination fee, your Charges Guide gives
you a calculation to work out how much this will be. If you have requested
a PAC or STAC we will notify you of any early termination fee that may be
payable when you request the code.
Because of the quality of our services. If the service is materially
degraded for an unreasonable period of time you may be able to leave the
Agreement early without paying a termination charge (although you’ll
need to pay for your equipment subsidy). Contact us to discuss your
options.
Because of changes. If we, (i) increase your monthly plan charge more
than once per year or by more than the RPI rate or CPI rate plus 3.9%
(depending when you joined or upgraded) – see section titled: During
your agreement with us; (ii) increase your out of bundle charges or
change our services or the Agreement to your material detriment,
you’ll have a right to leave the Agreement early without paying a
termination fee (although you’ll need to pay for your equipment
subsidy We’ll let you know if this is the case and what to do before the
changes are made. If you take no action within 30 days of us telling you
about the changes you’ll be considered to have accepted those changes.
Equipment subsidy. Where applicable, all the information required to
calculate your equipment subsidy is set out in your Welcome Letter. The
subsidy you pay will be 1/24 of the original value of the equipment less
any up-front payment you made towards it, multiplied by the number of
months left of your minimum period at the time the agreement ends.
We’ll add this charge to your final bill.
If we want to suspend our services or end the Agreement.
We may suspend our services or end the Agreement if,
i. you don’t pay any charges on time;
ii. you don’t do something fundamental that you have to do under the
Agreement;
iii. you use any of our services in a way that may damage or affect the
operation of our network;
iv. you breach or fail to adhere to our Acceptable Use Policy; or
v. you become bankrupt or make an arrangement with creditors.
Where we end the Agreement in this way termination fees will apply.
We may need to suspend our services if asked to do so by regulators or
if required by law.
We may end the Agreement if we are permanently unable to provide our
services to you or by giving you 30 days’ written notice (for any reason).
You won’t have to pay a termination fee in these cases although you’ll
need to pay for your equipment subsidy where applicable.
What we do with your information and contacting us
What do we do with your data? Our Privacy Policy sets out how we
and our group companies may collect, use and share your personal
information. You will find the latest Privacy Policy and Cookie Policy
on our website at www.vodafone.co.uk/privacy and you should check
back every now and then for the latest version. For any queries, you can
contact us at data.protection@vodafone.co.uk.
Fraud prevention agencies. The personal information collected from
you will be shared with fraud prevention agencies who will use it to
prevent fraud and money-laundering and to verify your identity. If fraud is
detected, you could be refused certain services, finance, or employment.
Further details of how information will be used by us and these fraud
prevention agencies, and your data protection rights, can be found at
www.vodafone.co.uk/privacy#fraud-prevention.
Contacting us and complaints. We’ll send you notices by post,
voicemail, text or email. If you need to speak to us or have a complaint,
please contact us on:
Phone: 191 from your Vodafone phone or 0333 3040 191
(from UK landlines or other mobiles);
Post: Vodafone House, The Connection, Newbury, Berkshire
RG14 2FN; or
Website: www.vodafone.co.uk/complaints
If we can’t fix your issue, you may
i. ask that the matter is referred to an independent ombudsman
under our Customer Complaints Code available on our website or by
contacting us; or
ii. if you have an issue with goods or services bought online you can refer
to the EC Online Dispute Resolution website at
http://ec.europa.eu/odr. Further information on this complaints
process is available on our website at www.vodafone.co.uk/
complaints
If it is privacy related, please see vodafone.co.uk/privacy or you can
contact us at data.protection@vodafone.co.uk
Other useful information
Liability. We’ll not be legally responsible to you for any loss or damage
that is not directly caused by us or which we could not reasonably expect
at the time we entered into the Agreement with you, for example, loss of
income, business, profit, savings and missed opportunities claims.
Transferring the Agreement. We may transfer this Agreement to anyone
at any time provided doing so does not adversely impact your rights under
the Agreement. You’ll need to get our permission before transferring the
Agreement and the person you are transferring to will need to pass our
credit check.
Your number. When you use your mobile equipment, your number may
be shown to the third party being contacted. When you use your Vodafone
OneNumber device the mobile number of your Secondary Account may
be shown to the third party being contacted. Your number will always be
shown if you contact 999 or 112.
Dated: December 2020
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