Do I have to take a Phone Plan in
addition to my Service Plan (SP)?
“No, you get to choose.”
Can I take a Phone Plan without a Service
Plan? “No, you have to have an SP to connect
the Phone Plan to, and the contract periods
must run concurrently.”
What contract periods are available for
Phone and Service Plans? “For Select, MoBiz
Voice and SmartShare Voice, choose between
12 & 24-month contracts. For MTC 1on1, there is
only a 1-month contract option.”
What is a Shared SIM? “A Shared SIM is a
Service Plan with a low monthly subscription that
is connected to a Main number, very much like the
Duet concept, with the exception that it will not
share all the fee-free units of the Main number.”
Can I activate a Shared SIM on its own?
“No, a Shared SIM can only be activated with
a Main/Parent number that will share its free
units with the Shared SIM.”
Will the Shared SIM number share the credit
limit and other bundles of the Main Number?
“No, it will only share the shared package’s free
units e.g. Voice, SMS and Data. Each number will
have its own Monthly Usage Limit, purchased
bundles or services.”
Must the Phone Plan and Service Plan
have the same contract period? “Yes, the
contract periods of these two plans must run
concurrently.”
Will I be able to see all the free units available
on the Main/Parent numbers from my Shared
SIM number? “No, you will only be able to see the
free units allocated to you based on percentages.
The Main/Parent number, however, will see all free
units as they have 100% access to all free units.”
Will the Main/Parent number be able to use
the free units allocated to the Shared SIM
numbers? “Yes, the Main/Parent number will
be able to use all the free units and the Shared
SIM will only have access to what remains of this
allocation. E.g. if they were allocated 50% of free
units but the Main number used 60% of the free
units then the Shared SIM will only have 40%
left to use.”
How many Shared SIMs can I have on my
Voice plans? “For Select and MoBiz Voice,
only 1 per plan. But for SmartShare Voice plans,
you can have up to 5 Shared SIMs connected to
any of your SmartShare Voice plans.”
Can I have a Shared SIM on my SmartShare
Data package? “No, that is not possible.”
Can I have a Phone Plan on a Shared SIM
plan? “Yes, you can.”
Must my Shared SIM and Main SP have the
same contract period? “No, they do not have
to have the same contract period.”
Must all my SmartShare Voice plans linked to
my SmartShare Data contract have the same
contract period? “No, they don’t have to be.”
Can I move my Shared SIM number to another
qualifying Service Plan without affecting the
current SP? “Yes, you may change the Main/
Parent number from one SP to another SP.”
What will happen if I terminate the Main/Parent
SP? “If you have a Shared SIM and a Phone Plan,
the system will force you to terminate all 3 and
pay the relevant termination fees.”
If the Phone Plan monthly instalment is
too high, can I make an upfront payment
to reduce the monthly payment? “Yes, you will
be able to make an upfront payment of your choice
to reduce the payment on the Phone Plan to a level
that works for you.”
Can I pay my Phone Plan off at any time during
my contract period? ”Yes, you can do an Early
Settlement, where you need to pay up the full
outstanding amount at once, at any time during
the contract period.”
Will this cancel my Service Plan contract
period as well? “No, this will not affect your
Service Plan contract period. Your SP contract
period will remain the same.”
Got a question
about our new
MTC Service Plans?
Meme Choosy has
all the answers!
What if I want a new Phone Plan but my SP
contract period has not run out yet? “You
can renew your SP and take a new Phone Plan.”
If I renew my SP when my contract period has
not run out yet, will I be charged a buy-out fee?
“No, you will not be charged for buy-out to renew
your contract period on your Service Plan.”
If I have a Phone and Service Plan option
and my phone is lost, and I want a new phone,
what can I do? “You buy-out the remainder of
your contract period on your Phone Plan, renew
your Service Plan and pick a new Phone Plan.
Both will have a new, linked contract period.”
If I have a 24-month contract and my
phone is lost in month 6, can I buy out the
Phone Plan and sign another for the remaining
18 months? “Unfortunately, no. The Phone
Plan and Service Plan must be linked to exactly
the same contract period.”
If I have a Phone Plan and Service Plan and
I migrate from one SP to another without
changing my contract period, will that effect
my Phone Plan? “No, you will only be charged
a migration fee if you migrate to an SP with a
lower monthly Subscription Fee (no upgrade fee)
and the Phone Plan will remain as is.”
Is the price of the phone the same if I buy
it cash or on a 12/24 month contract period?
“No, there will be a price difference between the
cash price, the 12-month price and the 24-month
price as interest will be higher on the 12 and
24-month options and each will have its own
price. So, for instalment Phone Plans, the price
of the phone will be higher based on the length
of the contract period.”
Will I get a discount on the interest if I pay
off my phone earlier? “No, interest is calculated
upfront to determine the final price and the
monthly fee for the handset on the selected
contract period, so you will have to pay the full
outstanding amount.”
Will I be able to see what the phone will
cost me when I sign up for a contract?
“Yes, you will see the Service Plan monthly
fee, the total phone cost, the upfront payment
(if any) and the monthly fee on the Phone Plan
on your contract. You must keep a copy for
your reference.”
Will I be able to see on my invoice what
I still owe on my phone? “Yes, you will be
able to see the monthly charges for the
Service Plan and the Phone Plan, as well
as the remaining amount on the phone.”
Where will I be able to see the different
prices and options of phones? “Phones and
their pricing on the different options will be
viewable on the MTC website.”
How will I know what amount I qualify for in
terms of a Service Plan and a Phone Plan?
“The ‘Do I Qualify?’ information calculator on
the website will calculate what you qualify for
based on your income and expenses. Once you
are done with entering the info and selecting
the Plans you want, email a copy to yourself and
bring it along with your other documentation
when you visit MTC to apply for the Service
Plans of your choice.”
Can the Shared SIM use all the free units
of the Main number? “No, the rules will
apply as follows:
• In the case of Select & MoBiz:
Master/Parent has access to all units.
Child only has access to 50% of units.
• In the case of SmartShare: Master/Parent
has access to all units. Each Child only has
access to a % of units available to them.
E.g. if you have 5 SPs (1 Master and 4 child
SPs) then the free unit will be divided by
5 and each child will be allocated 20%.
• Sharing based on the number of Shared
Plans attached to the Main/Parent is as
follows: Master – always 100%,
1 x Shared SIM – 50%, 2 x Shared SIMs – 33%,
3 x Shared SIMs – 25%, 4 x Shared SIMs –
20%, 5 x Shared SIMs – 16%”
