Table of Contents
Executive Summary
5
Mission Statement
6
Vision Statement
6
Customer Focus
7
Objectives
7
Financial Summary
7
3 Year prot forecast
7
Company Summary
9
Business Structure
10
Startup summary
10
Startup cost
11
Products and services
14
Market Analysis
17
Market Trends
18
Market Segmentation
18
Corporate Organizations
19
Advertising and Marketing Agencies
19
Political Parties
19
Religious Organizations
19
SWOT Analysis
20
Strategy & Implementations
22
Sales Strategy
23
Advertising Strategy
23
Sales Forecast
23
Biztalk Call Center | Business Plan [YEAR] 2/35
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Mission Statement
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Vision Statement
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Before you think about how to start a Call Center business, you must create a
detailed Call Center business plan. It will not only guide you in the initial
phases of your startup but will also help you later on.
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Biztalk Calling Services, LLC is a one-stop, standard and licensed call center that is fully
equipped with the latest technology in the telemarketing and call center industry. Our call
center will be located in the heart of Woodbridge, Detroit - Michigan, U.S, and we are positioned
to work for a wide range of clients ranging from religious organizations to political parties to
corporate organizations.
Biztalk Calling Services, LLC will operate as an outbound and inbound call center; our service
offerings will cover all aspect of call centers activities such as providing telephone answering
services, providing contract or fee-basis telemarketing services, providing wakeup call services,
providing voice mailbox services, providing telephone solicitation services, providing message
services, providing customer service via call centers, technical support, debt collection, and
related call center advisory and consultancy services.
Our business goal is to work towards becoming one of the leading call center agency brands in
the whole of Detroit and in the nearest future compete with the leaders in the industry not only
in the United States but also on the global stage.
We are not ignorant of the fact that building a standard and world-class call center from the
scratch requires a huge capital base especially for the purchase of world-class and up – to date
call center equipment and software applications et al, which is why we have perfect plans for a
steady ow of cash from our business partners with interest in our line of business.
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It is the mission of BCS to provide our clients with top-quality call center services 24 hours a
day that provides the greatest chance of communicating with end customers. We do B2B and
B2C services including both inbound and outbound calls. We have a dedicated and well-trained
cadre of customer support specialists who are able to consistently provide excellent services
delivered in a timely and cost-effective manner.
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Our vision is to become the number one call center agent in the whole of Detroit, Michigan
within the rst ve years of starting the business.
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Biztalk Calling
Biztalk Calling
Biztalk Calling
Biztalk Call Center | Business Plan [YEAR] 6/35
Customer Focus
Start writing here..
Objectives
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Financial Summary
3 Year prot forecast
Biztalk's keys to long-term survivability and protability are:
Create long-term contracts that demand constant monitoring or on-call services.
Keeping close contact with clients and establishing a well-functioning long-term
relationship with them to generate repeat business and obtain a top-notch reputation.
Establish a comprehensive service experience for our clients that includes consultation,
progress reports, and post-program feedback.
•
•
•
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The three-year goals for Biztalk Calling Services LLC (BCS) are:
Achieve break-even by year two.
Establish long-term contracts with at least four clients.
Establish a minimum 95% customer satisfaction rate to form long-term relationships with
our clients and create word of mouth marketing.
•
•
•
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Biztalk Calling
Biztalk Calling
Biztalk Call Center | Business Plan [YEAR] 7/35
Start writing here..
Financial Summary Year 1 Year 2 Year 3
Revenue $965,742 $1,878,611 $2,718,300
Total Expenses $390,241 $630,018 $931,935
EBITDA $575,501 $1,248,593 $1,786,365
Depreciation $8,720 $8,720 $8,720
EBIT $566,781 $1,239,873 $1,777,645
Interest $5,077 $4,442 $3,807
PreTax Income $561,705 $1,235,431 $1,773,838
Income Tax Expense $196,597 $432,401 $620,843
Net Income $365,108 $803,030 $1,152,995
Net Prot Margin 38% 43% 42%
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Biztalk Calling
Biztalk Call Center | Business Plan [YEAR] 8/35
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Business Structure
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Startup summary
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Biztalk Calling Services will be a limited liability company registered in the state of Delaware for
tax purposes. Its founder is Mr. John Moore, a former telemarketing head with Medfone, Inc.
Mr. Gibbs has brought together a highly respected group of telemarketing and customer
relations specialists who have a total of 35 years of combined experience with this industry.
We will ensure that all our employees are selected from a pool of qualied and customer-
centric people in and around Detroit - Michigan and also from any part of the United States. We
will make sure that we take all the members of our workforce through the required training that
will position them to meet the expectation of the company and to compete with other players in
the United States and throughout the globe.
At Biztalk Calling Services, LLC our client’s best interest will always come rst, and everything
we do will be guided by our values and professional ethics. We will ensure that we hold
ourselves accountable to the highest standards by meeting our client’s needs precisely and
completely.
We will cultivate a working environment that provides a human, sustainable approach to
earning a living, and living in our world, for our partners, employees, and for our clients.
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The success of any business is to a larger extent dependent on the business structure of the
organization and the people who occupy the available role. Biztalk Calling Services, LLC will
build a solid business structure that can support the growth of our call center agency business.
We will ensure that we hire competent hands to help us build the business of our dream.
The fact that we want to become one of the leading call center brands in the industry in the
whole of the United States of America makes it highly necessary for our organization to
deliberately build a well-structured business from the onset.
We will work hard to ensure that we only attract people with the right mindset to help us
achieve our business goals and objectives in record time. Below is the business structure that
we will build Biztalk Calling Services, LLC:
Chief Executive Ocer
Call Center Manager / Call Center Supervisor
Admin and HR Manager
Marketing and Sales Executive
Accountant
IT manager
Call Center Agents
Front Desk Ocer
•
•
•
•
•
•
•
•
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The start-up assets required are shown in the tables below. This includes expenses and the
cash needed to support operations until revenues reach an acceptable level. Most of the
company’s liabilities will come from outside private investors and management investment,
however, we have obtained current borrowing from Bank of America Commercial Investments,
the principal to be paid off in two years. A long-term loan through Charter Bank of Tillamook will
be paid off in ten years. We also have a line of credit from Viking Bank that we can draw upon if
need be.
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Biztalk Calling
Biztalk Calling
Biztalk Calling
Biztalk Call Center | Business Plan [YEAR] 10/35
Startup cost
Expenses 50,000
Assets 80,000
Investment 35,000
Cost distribution
Amount
Start-up Expenses Amount
Legal $75,500
Consultants $0
Insurance $62,750
Rent $22,500
Research and Development $42,750
Expensed Equipment $42,750
Signs $1,250
TOTAL START-UP EXPENSES $247,500
Start-up Assets $0
Cash Required $322,500
Start-up Inventory $52,625
Other Current Assets $222,500
Long-term Assets $125,000
Biztalk Call Center | Business Plan [YEAR] 11/35
Start-up Expenses Amount
TOTAL ASSETS $121,875
Total Requirements $245,000
START-UP FUNDING $0
START-UP FUNDING $273,125
Start-up Expenses to Fund $121,875
Start-up Assets to Fund $195,000
TOTAL FUNDING REQUIRED $0
Assets $203,125
Non-cash Assets from Start-up $118,750
Cash Requirements from Start-up $0
Additional Cash Raised $118,750
Cash Balance on Starting Date $121,875
TOTAL ASSETS $0
Liabilities and Capital $0
Liabilities $0
Current Borrowing $0
Long-term Liabilities $0
Accounts Payable (Outstanding Bills) $0
Other Current Liabilities (interest-free) $0
TOTAL LIABILITIES $0
Capital $0
Planned Investment $0
Investor 1 $312,500
Investor 2 $0
Other $0
Additional Investment Requirement $0
TOTAL PLANNED INVESTMENT $695,000
Loss at Start-up (Start-up Expenses) $313,125
Biztalk Call Center | Business Plan [YEAR] 12/35
Start-up Expenses Amount
TOTAL CAPITAL $221,875
TOTAL CAPITAL AND LIABILITIES $221,875
Total Funding $265,000
Biztalk Call Center | Business Plan [YEAR] 13/35
3.
Products and services
Biztalk Call Center | Business Plan [YEAR] 14/35
Start writing here..
Providing telephone answering
services
Providing contract or fee-basis
telemarketing services
Providing wake up call services
Providing voice mailbox
services
Providing telephone
solicitation services
Providing massage services
Providing customer service via
call centers
Technical support services
Debt collection services
Related call center advisory
and consultancy services
Start writing here..
Biztalk Calling Services, LLC is going to offer varieties of services within the scope of the
telemarketing and call center industry in the United States of America. Our intention of starting
our call center in Woodbridge – Detroit is to make prots from the telemarketing and call center
industry and we will do all that is permitted by the law in the US to achieve our aim and
business goals.
Our business offering is listed below:
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BCS is not a telemarketing company; we do not create marketing campaigns for our clients.
Experience has shown that many companies desire to create their own marketing campaign
since they already have marketing personnel with extensive contact and experience in the
industry. However, the costs of carrying out such a telemarketing campaign can be prohibitive,
and often the rm does not wish to develop the infrastructure to do so. This requires developing
different skills and core competencies that divert management and resources from their
primary duties. This is where BCS comes in. We either connect a prospective client with a
telemarketing company (we have arrangements and contacts with three such consulting rms)
or once such a campaign is designed we implement it for our clients. We work closely with our
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Biztalk Calling
Biztalk Calling
Biztalk Call Center | Business Plan [YEAR] 15/35
Market Trends
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Market Segmentation
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The most important component of an effective Call Center business plan is
its accurate marketing analysis. If you are starting on a smaller scale, you
can do marketing analysis yourself by taking help from this Call Center
business plan sample or other Call Center business plans available online.
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The Telemarketing and Call Center industry is indeed witnessing steady growth over the years
especially in countries such as the United States, China, India, the Philippines, and even in the
united kingdom. Though some players in this industry would prefer to build their call centers in
places where they can maximize prots; countries like India, China, and The Philippines readily
comes to mind
One good thing about starting a call center agency business is that even if you decided to start
it in the United States of America, your market will not be restricted to business in the U.S.; the
world will be your target market. Many thanks to the internet that has made the world a global
village.
All you need to do is to strategically position your call center brand on the internet and you will
be amazed at the rate of people and businesses interested in outsourcing their customer care
or telemarketing related services to your organization.
The industry has experienced steady growth over the last ve years as the US economy picked
up traction. The trend is that domestic industry has largely been outsourcing operations to low-
wage countries for a number of years, which has historically resulted in limited growth.
In line with healthy growth, call centers have increasingly used technological advancements,
including cloud-based systems, social media, voice recognition software, and other broadband-
enabled technology, to become more ecient. As technology becomes less costly and more
accessible for industry operators, numerous new entrants have been enticed into the industry.
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Given the increasing popularity of the call center industry, Biztalk Calling Services understands
the value of coming up with sustainable marketing strategies to acquire a larger market share.
Being the second-largest city in the United States, Detroit is a business hub with many
corporations looking for quality call center services to support their business operations. Based
on market ndings, the call center intends to target the following potential customers.
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Biztalk Calling
Biztalk Calling
Biztalk Call Center | Business Plan [YEAR] 18/35
Corporate Organizations
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Advertising and Marketing Agencies
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Political Parties
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Religious Organizations
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Corporate organizations rely on an infrastructure that allows seamless communication to
achieve various business objectives. For this reason, every corporate entity needs a robust and
exible call center service that has the capability to accommodate business needs. With high
costs associated with setting up, running, and maintaining call centers, businesses now prefer
to outsource their needs to professional call center companies.
The corporate sphere is large and Biztalk Calling Services Call Center intends to target
companies in various sectors such as banking, manufacturing, telecommunication, and
information technology among others. Organizations have to keep communicating with their
clients, suppliers, business partners, and other industry stakeholders. The call center business
model will focus on reaching out directly to various corporate entities.
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One of the main services offered by Biztalk Calling Services is marketing and lead generation.
Call centers play a major role in advertising and brand awareness which attracts marketing
agencies intending to roll out advertising campaigns for various products and services. Thanks
to investing in sophisticated and cutting-edge technologies, the call center has invested in the
appropriate infrastructure to support large-scale advertising.
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Political parties have been identied as a potential customer group to reach out to in this call
center business plan sample. Political parties often conduct fundraising and campaigns which
need a professional call center facility to handle all communication aspects on behalf of a
client. Political parties always run elaborate campaigns in order to create awareness and
outshine their competitors. For this reason, Biztalk Calling Services Call Center stands a great
chance to benet from political parties.
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With many religious organizations operating in Detroit, the demand for call centers is high as
religious establishments are always in need of call centers to support various organization
functions. Just like political parties, religious organizations engage in numerous fundraising
and campaigns.
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Biztalk Calling
Biztalk Calling
Biztalk Calling
Biztalk Calling
Biztalk Call Center | Business Plan [YEAR] 19/35
5.
SWOT Analysis
Biztalk Call Center | Business Plan [YEAR] 20/35
Start writing here..
Strength
Our core strength lies in our service offerings,
the power of our team, and the state-of-the-
art call center equipment and software
applications that we have. We have a team
that can go all the way to give our clients
value for their money. We are well-positioned
in the heart of Woodbridge, Detroits and we
know we will attract loads of clients from the
rst day we open our call center for business.
Weakness
As a new call center in Detroit, it might take
some time for our organization to break into
the market and attract some well–
established corporate clients; that is perhaps
our major weakness. Another weakness is
that we may not have the required cash to
pump into the promotion of our business the
way we would want to.
Opportunity
The opportunities in the telemarketing and
call center industry are massive especially in
Detroit, and we are ready to take advantage
of any opportunity that comes our way.
Threat
Technology and the internet which of course
is a major tool for the advancement and
gains achieved in the telemarketing and call
center industry can also pose a threat to the
industry. The truth is that with the
advancement of technology, it is now easier
for organizations to leverage software
applications to conduct their telemarketing,
market research, and communicate with their
clients.
We are aware of the importance of knowing our areas of strength and weaknesses, and we
have gone to a good length to make that known.
Biztalk Calling Services, LLC engaged the services of a core professional in the area of call
center consulting and business structuring to assist the organization in building a standard call
center agency that can favorably compete with other leading call center agency brands in the
United States of America and the world at large.
Part of what the business consultant did was to work with the management of the company in
conducting a SWOT analysis for Biztalk Calling Services, LLC. Here is a summary from the
result of the SWOT analysis that was conducted on behalf of Biztalk Calling Services, LLC:
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Biztalk Calling
Biztalk Call Center | Business Plan [YEAR] 21/35
Sales Strategy
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Advertising Strategy
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Sales Forecast
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After identifying the market demand, market trends, and the potential
customers of the startup, the next step is to dene an effective strategy for
attracting those customers. Like marketing analysis, sales strategy is also an
important component of a Call Center business startup and must be properly
planned before you think about starting your own Call Center business.
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Biztalk's management will be focusing on leveraging its employee’s established reputations and
contacts in the telemarketing industry to generate contracts. Both Mr. Gibbs and Mr. Hannover
have been in the industry for many years and experience shows that many of their existing
clients will still wish to work with them despite having to establish a new contract with BCS. We
also understand that we may need to lower costs in our rst couple of years in order to attract
new customers and close deals.
In addition to our rst contracts with Evergreen Medical and Sno-net, Inc. Mr. Hannover has
been actively seeking to acquire a large contract with National Conventions & Events over the
past seven months. This company is the largest event organizing rm on the West Coast and
has been seeking a call center rm for a customer survey project to be launched in the near
future. BCS believes that its chances for acquiring this contract are excellent.
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We have been able to work with brand and publicity specialists to help us map out publicity and
advertising strategies that will help us walk our way into the heart of our target market. We are
set to take the telemarketing and call center industry by storm which is why we have made
provisions for effective publicity and advertisement of our call center agents.
Below are the platforms we intend to leverage to promote and advertise Biztalk Calling
Services, LLC:
Place adverts on both print and electronic media platforms
Sponsor relevant TV shows and radio programs
Maximize our ocial website to promote our business
Leverage on the internet and social media platforms like; YouTube, Instagram, Facebook,
Twitter, LinkedIn, Snapchat, Badoo, Google+, and other platforms (music online forums)
to promote our business.
Offer Pro Bono services to Non – prots Organizations as part of our community social
responsibility
Ensure that we position our banners and billboards in strategic positions all around
Detroits – CA
Distribute our iers and handbills in target areas
•
•
•
•
•
•
•
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Sales are based on the various contract projects we anticipate acquiring in the various market
segments. Revenues are based on average costs per project/contract based on estimated time
and complexity of contract plus an undisclosed prot margin. The company does not have any
signicant direct costs of sales.
We anticipate that our most attractive target markets, medical services, and help desk clients
will provide us with signicant early revenue. As time goes on, and we acquire more customers,
the percentage of short-term and other projects will increase.
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Biztalk Calling
Biztalk Calling
Biztalk Calling
Biztalk Call Center | Business Plan [YEAR] 23/35
2021-22 132,000 69,000 43,500 33,500
2022-23 180,000 120,000 65,000 58,000
2023-24 270,000 150,000 96,000 69,000
Financial Year
Medical call cente
Help desk services
Short-term projec
Other projects
Biztalk Call Center | Business Plan [YEAR] 24/35
Start writing here..
Important Assumptions
The nancial projections of the company are forecast on the basis of the following assumptions.
These assumptions are quite conservative and are expected to show deviation but to a limited level
such that the company’s major nancial strategy will not be affected.
Year 1 Year 2 Year 3
Plan Month 1 2 3
Current Interest Rate 10,00% 11,00% 12,00%
Long-term Interest Rate 10,00% 10,00% 10,00%
Tax Rate 26,42% 27,76% 28,12%
Other 0 0 0
Brake-even Analysis
Monthly Units Break-even 5530
Monthly Revenue Break-even $159 740
Assumptions:
Average Per-Unit Revenue $260,87
Average Per-Unit Variable Cost $0,89
Estimated Monthly Fixed Cost $196 410
The last component of the Call Center business plan is an in-depth nancial
plan. The nancial plan crafts a detailed map of all the expenses needed for
the startup and how these expenses will be met by the earned prots. It is
recommended that you use our nancial planning tool for guiding you
through all nancial aspects needed to be considered for starting a Call
Center business.
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The company will be nanced by John himself and he will control the direction of the business
to make sure that it is expanding at the forecasted rate. As for the Call Center business start-
up, no equity funding or outside loans will be required. With the help of nancial experts, John
has developed the following nancial plan for his start-up business, which outlines the nancial
development of the moving service business over the next three years.
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Biztalk Calling
Biztalk Call Center | Business Plan [YEAR] 26/35
Projected Prot and Loss
Revenue
$1,294,881.85 $3,615,672.10 $10,452,522.75
Inbound Customer Service
$474,431 $1,194,708 $3,008,474.50
Unit Sales
9,489 23,894 60,169
Unit Price
$50 $50 $50
Outbound Sales Calls
$748,450.85 $2,348,964.10 $7,372,048.25
Unit Sales
21,384 67,113 210,630
Unit Price
$35 $35 $35
Technical Support
Services
$72,000 $72,000 $72,000
Total Hours
2,400 2,400 2,400
Hourly Price
$30 $30 $30
Cost Of Sales
$111,035.19 $232,945.42 $581,403.26
General Costs
$111,035.19 $232,945.42 $581,403.26
Call Center Operations
$90,109.09 $209,365.43 $554,832.69
Call Center Technology
Costs
$25,364.99 $28,581.81 $32,206.53
Telecommunication
Expenses
$64,744.10 $180,783.62 $522,626.16
Personnel-Related Costs
$20,926.10 $23,579.99 $26,570.57
Employee Training Costs
$19,023.72 $21,436.34 $24,155.06
Staff Welfare Expenses
$1,902.38 $2,143.65 $2,415.51
Revenue Specic Costs
$0 $0 $0
Personnel Costs (Direct
Labor)
$0 $0 $0
2024
2025
2026
Biztalk Call Center | Business Plan [YEAR] 27/35
Gross Margin
$1,183,846.66 $3,382,726.68 $9,871,119.49
Gross Margin (%)
91.43% 93.56% 94.44%
Operating Expense
$1,954,225.08 $2,100,475.47 $2,451,838.77
Payroll Expense (Indirect
Labor)
$1,819,992 $1,852,189.44 $1,885,059.48
Management Team
$157,152 $161,130.24 $165,213
Manager
$83,520 $86,025.60 $88,606.32
Assistant Manager
$73,632 $75,104.64 $76,606.68
Call Center Agents
$1,269,600 $1,287,264 $1,305,204
Senior Agents
$496,800 $506,736 $516,871.20
Junior Agents
$772,800 $780,528 $788,332.80
Support Staff
$393,240 $403,795.20 $414,642.48
IT Support
$269,040 $277,111.20 $285,424.80
Administrative Assistants
$124,200 $126,684 $129,217.68
General Expense
$134,233.08 $248,286.03 $566,779.29
Oce and Administrative
Expenses
$50,996.34 $79,029.56 $152,835.38
Oce Rent
$38,047.52 $42,872.83 $48,310.14
Utility Bills
$12,948.82 $36,156.73 $104,525.24
Marketing and Advertising
$51,262.62 $100,895.25 $241,256.98
Digital Marketing
$25,364.99 $28,581.81 $32,206.53
Print Advertising
$25,897.63 $72,313.44 $209,050.45
Technology and
Infrastructure
$31,974.12 $68,361.22 $172,686.93
Software Licenses
$12,550.88 $14,126.14 $15,899.08
IT Support
$19,423.24 $54,235.08 $156,787.85
2024
2025
2026
Biztalk Call Center | Business Plan [YEAR] 28/35
Bad Debt
$0 $0 $0
Amortization of Current
Assets
$0 $0 $0
EBITDA
($770,378.42) $1,282,251.21 $7,419,280.72
Additional Expense
$17,438.04 $14,888.84 $12,128.04
Long Term Depreciation
$10,548 $10,548 $10,548
Gain or loss from Sale of
Assets
$0 $0 $0
EBIT
($780,926.42) $1,271,703.21 $7,408,732.72
Interest Expense
$6,890.04 $4,340.83 $1,580.03
EBT
($787,816.46) $1,267,362.37 $7,407,152.68
Income Tax Expense /
Benet
$0 $0 $0
Total Expense
$2,082,698.31 $2,348,309.73 $3,045,370.07
Net Income
($787,816.46) $1,267,362.37 $7,407,152.68
Net Income (%)
(60.84%) 35.05% 70.86%
Retained Earning Opening
$0 ($807,816.46) $439,545.91
Owner's Distribution
$20,000 $20,000 $20,000
Retained Earning Closing
($807,816.46) $439,545.91 $7,826,698.59
2024
2025
2026
Biztalk Call Center | Business Plan [YEAR] 29/35
Projected Cash Flow
Cash Received
$1,294,881.85 $3,615,672.10 $10,452,522.75
Cash Paid
$2,072,150.31 $2,337,761.73 $3,034,822.07
COS & General Expenses
$245,268.27 $481,231.45 $1,148,182.55
Salary & Wages
$1,819,992 $1,852,189.44 $1,885,059.48
Interest
$6,890.04 $4,340.83 $1,580.03
Sales Tax
$0 $0 $0
Income Tax
$0 $0 $0
Net Cash From
Operations
($777,268.46) $1,277,910.37 $7,417,700.68
Assets Sell
$0 $0 $0
Assets Purchase
$70,000 $0 $0
Net Cash From
Investments
($70,000) $0 $0
Amount Received
$150,000 $0 $0
Loan Received
$100,000 $0 $0
Common Stock
$0 $0 $0
Preferred Stock
$0 $0 $0
Owner's Contribution
$50,000 $0 $0
Amount Paid
$50,713.64 $53,262.84 $56,023.50
Loan Capital
$30,713.64 $33,262.85 $36,023.51
Dividends & Distributions
$20,000 $20,000 $20,000
Net Cash From
Financing
$99,286.36 ($53,262.84) ($56,023.50)
2024
2025
2026
Biztalk Call Center | Business Plan [YEAR] 30/35
Summary
Starting Cash
$0 ($747,982.10) $476,665.43
Cash In
$1,444,881.85 $3,615,672.10 $10,452,522.75
Cash Out
$2,192,863.95 $2,391,024.57 $3,090,845.57
Change in Cash
($747,982.10) $1,224,647.53 $7,361,677.18
Ending Cash
($747,982.10) $476,665.43 $7,838,342.61
2024
2025
2026
Projected Balance Sheet
Assets
($688,530.10) $525,569.43 $7,876,698.61
Current Assets
($747,982.10) $476,665.43 $7,838,342.61
Cash
($747,982.10) $476,665.43 $7,838,342.61
Accounts Receivable
$0 $0 $0
Inventory
$0 $0 $0
Other Current Assets
$0 $0 $0
Long Term Assets
$59,452 $48,904 $38,356
Gross Long Term Assets
$70,000 $70,000 $70,000
Accumulated Depreciation
($10,548) ($21,096) ($31,644)
Liabilities & Equity
($688,530.10) $525,569.42 $7,876,698.59
Liabilities
$69,286.36 $36,023.51 $0
Current Liabilities
$33,262.85 $36,023.51 $0
Accounts Payable
$0 $0 $0
Income Tax Payable
$0 $0 $0
2024
2025
2026
Biztalk Call Center | Business Plan [YEAR] 31/35
Sales Tax Payable
$0 $0 $0
Short Term Debt
$33,262.85 $36,023.51 $0
Long Term Liabilities
$36,023.51 $0 $0
Long Term Debt
$36,023.51 $0 $0
Equity
($757,816.46) $489,545.91 $7,876,698.59
Paid-in Capital
$0 $0 $0
Common Stock
$0 $0 $0
Preferred Stock
$0 $0 $0
Owner's Contribution
$50,000 $50,000 $50,000
Retained Earnings
($807,816.46) $439,545.91 $7,826,698.59
Check
$0 $0 $0
2024
2025
2026
Business Ratios
Year 1 Year 2 Year 3 Industry Prole
Sales Growth 4,35% 30,82% 63,29% 4,00%
Percent of Total Assets
Accounts Receivable 5,61% 4,71% 3,81% 9,70%
Inventory 1,85% 1,82% 1,79% 9,80%
Other Current Assets 1,75% 2,02% 2,29% 27,40%
Total Current Assets 138,53% 150,99% 163,45% 54,60%
Long-term Assets -9,47% -21,01% -32,55% 58,40%
TOTAL ASSETS 100,00% 100,00% 100,00% 100,00%
Current Liabilities 4,68% 3,04% 2,76% 27,30%
Long-term Liabilities 0,00% 0,00% 0,00% 25,80%
Total Liabilities 4,68% 3,04% 2,76% 54,10%
Biztalk Call Center | Business Plan [YEAR] 32/35
Year 1 Year 2 Year 3 Industry Prole
NET WORTH 99,32% 101,04% 102,76% 44,90%
Percent of Sales
Sales 100,00% 100,00% 100,00% 100,00%
Gross Margin 94,18% 93,85% 93,52% 0,00%
Selling, General & Administrative Expenses 74,29% 71,83% 69,37% 65,20%
Advertising Expenses 2,06% 1,11% 0,28% 1,40%
Prot Before Interest and Taxes 26,47% 29,30% 32,13% 2,86%
Main Ratios
Current 25,86 29,39 32,92 1,63
Quick 25,4 28,88 32,36 0,84
Total Debt to Total Assets 2,68% 1,04% 0,76% 67,10%
Pre-tax Return on Net Worth 66,83% 71,26% 75,69% 4,40%
Pre-tax Return on Assets 64,88% 69,75% 74,62% 9,00%
Additional Ratios
Net Prot Margin 19,20% 21,16% 23,12% N.A.
Return on Equity 47,79% 50,53% 53,27% N.A.
Activity Ratios
Accounts Receivable Turnover 4,56 4,56 4,56 N.A.
Collection Days 92 99 106 N.A.
Inventory Turnover 19,7 22,55 25,4 N.A.
Accounts Payable Turnover 14,17 14,67 15,17 N.A.
Payment Days 27 27 27 N.A.
Total Asset Turnover 1,84 1,55 1,26 N.A.
Debt Ratios
Debt to Net Worth 0 -0,02 -0,04 N.A.
Current Liab. to Liab. 1 1 1 N.A.
Liquidity Ratios
Net Working Capital $120 943 $140 664 $160 385 N.A.
Biztalk Call Center | Business Plan [YEAR] 33/35
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