Jancett Playsafe
Handbook for Parents
1
Updated December 2017
Where Children Come First
Quality, Nurturing and Partnership
Jancett Playsafe
Handbook for Parents
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Updated December 2017
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Jancett Playsafe
Handbook for Parents
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Updated December 2017
Contents
1
Welcome to our play setting
1.1
Playsafe club registration
1.2
Insurance
1.3
Playsafe opening times
2
Mission statement
3
Vision statement and Company values
4
Our aims and practices
5
Quality assurance kite marks
6
6.1
6.2
6.3
6.4
6.5
6.6
6.7
6.8
Settling in/ induction
Toileting
Partnership with parents
Partnership with schools
Key person
What do parents provide for the Playsafe clubs?
Daily activities
Quiet and rest time
Mealtimes
7
7.1
7.2
Children’s behaviour and discipline
Playsafe rules and regulations
Equal opportunity
8
Fees
9
9.1
Our staff
Disclosure and Barring Service (DBS)
9.2
Staff ratios
10
Early Years Foundation Stage
11
Parental responsibilities and participation
11.1
Playsafe need to know
11.2
Evaluating our service
11.3
Signed consent from parents
12
Policies and procedures
Access to information and data protection
Accident and injury
All weather
Arrival and departure/collection/late collection of children and security of children
School collection
Security of clubs
Behaviour management
Babysitting
Camera/photograph and recording policy
Mobile phones
Recording devices
Complaints
Suggestions, compliments and issues
Emergency closure of the clubs
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Equality of opportunity and anti-discrimination
Fire drills
Health, safety and hygiene
Medicines
Missing child
Outings
Safeguarding and promoting children’s welfare
Special needs
Visitors
Whistle blowing
Managing Abusive Parents/Carers or Visitors to the Nurseries, Pre-Schools and
Clubs
13
Further club rules
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1 Welcome to our play setting
We are pleased to welcome you and your child to Jancett Childcare (and JACE Training
Limited), established since 1989. We trust that this will be the start of a happy and successful
partnership. The Playsafe Clubs are committed to providing a high-quality standard of care
and play for the children that attend. We aim to continue developing a quality service for the
families that use our services and we regularly evaluate and monitor the service we offer.
We aim to create an atmosphere that is welcoming and warm, offering a wide range of play
opportunities in a safe environment. The children have a setting that is child orientated and
set up according to their play needs. The activities are mainly child initiated and staff are
encouraged to play when invited (play cues) or provide effective play environments. Planning
is displayed via an A3/A4 picture poster of activities available throughout the week that the
children can choose from and access, there is also children’s choice.
Activities can and will be adapted to suit the needs of the individual child. Play opportunities
we offer in general are:
• Creative play
• Arts and crafts
• Food activities (food tasting, decorating etc)
• Science/experiments activities
• Messy play
• Drawing area
• Physical play
• Feelings area
• Construction building
• Role play
• Imaginative Play
• Book corner/quiet area
• Homework area
• Physical indoor and outdoor play
• Computer/Games Console available (where possible)
There is a ‘feelings area’ where the children can relax and read about feelings and
emotions.
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The theory of our play policy is related to the ‘Children’s Rights and Responsibilities’ and the
‘Seven Play principles’. These are all available to view on the parent’s board at the club or
please speak to a manager for clarification. Further information please look at the website
www.ncb.org.uk
1.1 Playsafe clubs’ registration
The Playsafe clubs are registered with Ofsted and take children aged 4 (Reception class) –
11 years*
*Startel holiday club age 4 years (Reception class) - 8 years
*Chestnuts after school club age 4 years (Reception class) - end of Year 4
*Additionally, please note that children in the Nursery class may be able to access the service
under special circumstances at Chaffinch breakfast & after school club, Chestnuts after
school club, Dazzlers breakfast & after school club & Comets holiday club. Please speak with
the manager.
The registration certificate is displayed on the clubs’ information board.
The clubs latest Ofsted report is available for parents to read on our Jancett website
www.jancett.co.uk. All our Ofsted inspected Playsafe clubs have good provider/ outstanding
provider.
1.2 Insurance
Insurance is held for public and employer’s liability and a copy is displayed on the Playsafe
clubs’ information board
1.3 Clubs opening times
Breakfast clubs
Our breakfast clubs are open from 7.30am until the start of the school day. There is a
breakfast menu which is served from 7.30am – 8.25am, after this time we need to prepare
the children for school.
We set up a quiet environment in the mornings with a selection of activities to encourage this
type of play. Children can complete any unfinished homework they may have.
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Afterschool clubs
At the afterschool club, we collect the children from school and they have the opportunity to
stay in our care until 6.30pm (6.00 at St Dunstan’s, 6.15pm at Satellites, Keston and
Buddies). We also offer an early session until 5pm. The required session is to be booked via
the application form.
The children are welcomed to the club and are given a light tea to help sustain them until
they go home for dinner. The children have a range of planned activities on offer and free
choice is encouraged for both indoor and outdoor play. The routine of each club will change
according to the seasons as there may be less outdoor play in the winter months.
Holiday clubs
Holiday clubs operate from 7.30am – 6.30pm (until 6.15pm at Buddies); the same times
apply when the school has an inset day. There is a choice of sessions available, please check
with the childcare administration team.
We offer a breakfast menu and a light lunch and ask parents to provide a nutritious packed
tea in a cool bag (please be aware that there must not be any nut ingredients within the
packed lunch due to allergies).
Please be aware that the light lunch and packed lunch may be given at various times subject
to the activities and outings happening that day. For instance, some children may take their
packed lunch on the outing and arrive to the setting for a light tea later in the day.
The children have a fun filled activity packed day including art & craft, competitions, sports
and outings. You will have access to the holiday club activity plan and be able to share this
with your child prior to them attending.
We offer a variety of outings each week, some of which may incur an additional charge.
Outings may be subject to cancellation at late notice which may be due to issues out of our
control. We only cancel outings to safeguard the children and staff.
We are required to follow the Early Years Foundation Stage Framework which encourages
“risky play” in safe environments. We do use climbing frames, trim trails and attend outings,
which can all enhance a child’s physical development, and our activities are risk assessed
and are adult supervised.
Inset days
We are open at some of the clubs on inset days. There is a separate booking system in place
for these dates. Please confirm with Head Office whether the club is open and their opening
times. If you need care for an inset day and your club is closed, please inform the childcare
administration team. If there is sufficient demand, we may be able to open subject to school
confirmation
We close for Bank and Public Holidays and the period between Christmas and the New Year
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2 Mission statement
The overall mission of this company is to provide and maintain best quality services, training,
play, care and education for all users within the childcare, training and catering
environments. We intend to be innovative, remain up to date with consultations, knowledge
and ensure that inclusion, diversity, individual needs and equality of opportunity are part of
our continuous improvement vision.
3 Vision statement
Our ambition is to lay the foundation of quality, care and learning in children, young people
and adults to enable increased knowledge and development and encourage lifelong
learning.
Company Values
Quality, Nurturing, Partnership
4 Our aims and practices
• To provide all children with play opportunities that are fun, stimulating and
challenging
• To provide enabling environments that encourage curiosity and help develop
independence
• To form a good working relationship with you the parent/carer
• To work in partnership with parents/carers to help your child grow in confidence,
competence and self esteem
• To work on an anti-racist, anti-sexist approach encouraging multi-cultural awareness
and development
• To gain the trust of your child so that s/he can relax, play and learn in a child friendly
environment
5 Quality assurance kite marks
Jancett Childcare carries the Investors in People (IIP) Gold Award, kite mark – in recognition
of its commitment to staff development and its ability to provide a balanced training
programme.
Jancett Childcare has been accredited with ISO 9001 which is the internationally recognised
standard for the quality management of businesses, it applies to the processes that create
and control the products and services an organisation supplies.
Jancett Childcare has also been accredited with the nationally recognised quality mark for
organisations which provide support to individuals to make learning and work more
accessible – the Matrix Standard.
Clubs have regular internal inspections to help continuously improve and develop the setting
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6 Settling in/induction
Within the Playsafe Cubs, we like to encourage the child and parents/carers to visit the
setting before commencing. This process allows you and the manager to meet each other
and familiarise yourself with the setting. We welcome all the new children, our meet and
greet policy at the end of the school day enhances our ‘welcome’ process. Some clubs may
introduce a ‘buddy system for new children to help them settle; each child is allocated a key
person.
6.1 Toileting
Some young children attending the club may on occasions have a toilet accident which may
be due to being engrossed within their play. We do encourage parents of reception children
to provide a change of clothes just to assist the club in case their child does have an
accident.
6.2 Partnership with parents
A strong partnership with parents and carers is essential in creating and maintaining a happy
experience for children. Parents are encouraged to read information on the website
www.jancett.co.uk to stay in touch with current and changing information.
The Jancett Group have a text messaging service whereby if necessary we send instant
messages to parents/carers via their mobile phones.
We actively encourage parents to become involved in the Playsafe Clubs and the manager is
always available to discuss any concerns with you. The Playsafe Club has a parent table and
various notice boards such as; routine, menu, policies and procedures, activities happening,
staff details and qualifications. This is changed regularly and we would encourage you to
explore our parent table and wall displays as it gives you lots of vital information about the
club that you may be unsure about.
There are questionnaires and feedback sheets available near the parent table and we do like
to receive feedback to ensure our service is good quality for all.
Parents are encouraged to contribute their own skills, interests and knowledge and to share
these with staff and children where appropriate. If a parent feels that he/she could give a
little presentation about what they do, or about a religious festival or to tell a story, please
speak to the manager to arrange a convenient time.
Parents can volunteer on outings - a clear DBS will be required.
In the unlikely event that a parent starts to act in an aggressive way or abusive way at the
club our policy is to direct the parent away from the children and into a private area.
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6.3 Partnership with schools
We have close partnerships with schools in order to provide consistency of the unique child’s
learning and development needs. Regular communication links are held with the school
teachers and head teacher to ensure our provision is providing the correct service and
meeting the needs of the children.
6.4 Key person
Each child will have a key person in the Playsafe club and both you and your child will be
introduced to him or her. The key person is responsible for your child’s Individual play plan
and questionnaires and act as a ‘support’ person for that child. Each child is unique and we
like to ensure that we accommodate each child’s needs.
6.5 What do parents provide for the Playsafe Club?
Please ensure that your child is dressed appropriately for the weather; at club we like to
encourage as much outdoor play as is possible.
• Winter/Autumn – Coat, raincoat, hat, scarf and wellington boots
• Summer/Spring – Hat, sun cream and a raincoat
• A packed lunch for the holiday club – must be nut free
• A bottle of water to keep onsite that is the child’s own to access through the day.
• A change of clothes in case of any accidents
6.6 Daily activities
The Playsafe club plan activities in advance every term, these are presented on A3/A4 sheets
for the parents and children to view. The activity plan is visual so that is in inclusive for all to
understand. The planning outlines daily activities including sports activities, Wii games, food
activities, science experiments, arts and crafts, stories, creativity and other available choices.
These activities are in addition to the other resources available to the children to ‘play with.
The children, as a group, decide which week’s activities they would like to complete and
children/parents can also add other ideas for the week. Some activities are subject to
change.
6.7 Quiet and rest time
We do have a quiet area within the Playsafe Clubs whereby the child is able to read and rest.
6.8 Meal times
Due to being based within the school premises, we do have limited resources to use.
All children that attend club are offered a meal at breakfast club, afterschool club and
holiday club. The weekly menu is displayed on the parent information table at the club and
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also on our Jancett Playsafe website. In addition, please find information with the menu
about the 14 allergens that might be present in our menu.
The children sit together, and it is a social occasion whereby a staff member will sit with the
children and the food will be accessible for the children to help themselves. We do
encourage table manners and use mealtime to chat with the children. The routine is changed
each season as we do like the children to have outdoor play so mealtime routines in
afterschool club and holiday club can be subject to change.
Children attending breakfast club are offered a variety of nutritious food before they attend
their school. They are encouraged to have fresh fruit and some juice but there is also a
variety of breakfast cereal, yoghurts, toast and toppings.
Children attending afterschool club are provided with a tea that is fresh and nutritious. We
try to limit the sugar content and do not add salt to any of the meals. Please note this tea is a
‘high tea’ and as such is not meant to be the last meal of the day. The tea is meant to
sustain the children until they go home. The children have a choice after school of milk,
milkshake or water. The tea menu is displayed on the parents’ information board.
Children attending holiday club are offered breakfast and a light lunch or tea; provided by
the club (as from the Playsafe holiday club menu). Parents are to provide one packed meal
per day for their child when attending holiday club. This packed meal from home will be
eaten at either lunch time (if on an outing over the lunch time period) or at tea time.
It is recommended that parents pack extra food and drinks for their child when their child
attends a full day outing.
Parents are to note that Jancett Playsafe clubs do not provide a fridge for the cool storage of
packed lunches / teas.
Note that Satellites Playsafe club follows the same menu as Startel day nursery; this is
because Satellites and Startel’s meals are prepared from the same kitchen.
7 Children’s behaviour and discipline
Children acquire discipline naturally in a group setting that has regular routine and set
procedures. Within the club no child can be physically punished or humiliated. However,
where a child is not complying with the rules set by the children and staff and the club, the
child will be verbally reasoned with and if the behaviour continues, then they will be given
‘Thinking Time’, whereby the child can have time to think about his/her behaviour.
If behaviour becomes a concern to the children, staff and parents at the club, we do have
the right to suspend the child from the club without warning. However, we will work with the
parents and the schools to try to alleviate such action.
7.1 Further Playsafe rules and regulations
Please note the following:
There is no refund of fees unless the session is cancelled by Jancett Playsafe Clubs. If a child
is suspended due to their behaviour, then the place must still be paid for. For breakfast and
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afterschool club, days of attendance at the club cannot be changed once they have been
booked. If you wish to make a permanent change to your child’s booking you must contact
the childcare administration team and this must be followed up in writing with two weeks’
notice. Extra days can be added (subject to space), again please contact the childcare
administration team.
Holiday Club bookings can be amended if required up to the closing date for each club and
then they are final and must be paid for.
Nut products are not allowed on site.
Children are not allowed lollipops, boiled sweets, peanuts or other hard foods that may
lodge in their throat.
Children must not swear. Children must not fight or bully. Children should not bring pocket
money or mobile phones into the club.
Children should not bring toys and equipment in from home – this includes radios,
Gameboys, videos / DVD’s, cards and other electrical games.
Children must not wear ‘Heelies’ shoes to the club
7.2
Equal opportunities
The club is committed to providing a high standard of care for the children and developing
a
quality service for the families that use the provision.
The work of all the staff is based on an anti-racist, anti-sexist approach with multi-cultural
awareness encouraged and developed. The club operates an equal opportunities policy and an
inclusion policy as
far as is practical within the field of care for children and as permitted by
current
legislation. All children are welcome at the club if all their needs can be met
within
the provision. Therefore, discussions with parents, prior to the offer of a place being offered, will
need to
take place.
Staff, where required, are trained or given support with specific needs and issues of children. We also
try to ensure that at least one member of staff have adrenaline auto-injector training at each of the
clubs.
Staff are encouraged to develop their own programme of activities for the child’s day
including age specification and making sure it is available for all children as well as
creating a firm, fair and fun routine
This Organisation is not prepared to tolerate verbal or physical harassment of its
employees. In the
unlikely event that a parent starts to act in an aggressive or abusive way
at the setting, our policy is
to direct the parent away from the children and into a private
area. Please may we thank you in
advance for honouring and respecting our employees.
Full copies of policies and procedures can be viewed – please ask the Playsafe manager
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8 Fees
Our fee structure is sent to all parents annually, displayed on our website and requirements
for paying fees are as follows;
• Fees must be paid one calendar month in advance.
• Fees must be paid if your child is absent irrespective of reason, which includes
suspension.
• Extra days can be added to your booking; subject to availability but days cannot be
swapped.
• 2 weeks’ notice of permanent change of days of attendance is required in writing.
• If your child’s school closes early (for example on the last day of term) an early school
closure fee will be added to your invoice to cover the extended care offered.
• Fees can be paid by cash, cheque, credit or debit card or standing order. You can
also pay online at www.jancettplaysafe.co.uk and clicking “Pay Online” if you have
your invoice to hand or know the amount you wish to pay.
Late payment of fees will incur an administration charge.
• If fees are two weeks in arrears we suspend your child’s place on the Friday until the
Wednesday of the following week, fees are still charged.
• If the fees are not paid by the Wednesday, then your child’s place in cancelled and
four weeks’ notice of leaving (contractual) is added to the bill and court action is
issued
Generally, this adds further money to your outstanding fee by way of legal costs for both
Jancett and the courts. Your child may not return to the club until the whole debt is cleared
(subject to availability).
Jancett Childcare (and JACE Training) Limited recovers any debts through a debt collecting
company.
If children are not collected by their booked collection time there will be an extra charge
added to your account of £15 for every 15 minutes or part thereof after your collection time
per child.
If your child is going to be absent for a period of time and we are notified in advance to
retain the place, we will request full fees for the first two weeks and then 50% fees thereafter.
Should the school be closed entirely Playsafe will not operate (as per the contract of control
of agreement between the school and The Jancett Organisation) – therefore fees will not be
charged.
Should the school close partially – Playsafe will operate – therefore fees will be charged.
One month’s notice of leaving is required.
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If a cheque payment is refused by your bank, an additional charge of £10.00 is added to
your account to cover administration costs. To prevent extra charges to your account from
the bank we ask our bank not to represent the cheque until you have been informed of the
situation. If, however the cheque is again refused another additional charge will be levied.
When a child leaves any refund due on the account will be refunded either by cheque or
BACS payment dependent upon the parents’ normal method of payment.
Discounts for Jancett Nurseries and Jancett Playsafe Clubs
• Sibling discount – there is a 10% discount for a 2
nd
/3
rd
… sibling that attends the same
setting
•
9 Staff
The Playsafe manager is qualified to an NVQ (National Vocational Qualification) Level 3 or
Level 4 in Childcare and Education/Playwork and/or the Higher Professional Diploma in
Early Years. The manager has many years of experience of working with children.
Playleaders and Playworkers are also required to have the following qualifications Level
two/three in playwork or working towards this qualification. Staff are also required to have
essential training such as and First Aid, Food Safety and Safeguarding Children certificates.
Staff receive in-service training regularly as well as 6 days a year of Continuous Professional
Development (CPD) – which ensures that staff are fully able to carry out their duties in a
competent and professional manner, remaining up to date with regulations.
9.1 Disclosure & Barring Service (DBS)
All staff and learners (aged 16 years and over) working with the children are required to
have a clear enhanced DBS.
New staff’s DBS will be processed and these staff will not be allowed to be on their own with
the children until receipt of the DBS document.
The minimum age at which someone can be asked to apply for a DBS check is 16 years old.
9.2 Staff ratios
The Playsafe club staffing ratios are as follows:
• 1:12 – mixed ages of under eights and over eights
10 Early Years Foundation Stage Framework
Within the Playsafe Clubs we work in partnership with parents and schools to help support
children in the Early Years Foundation Stage. We complete an EYFS IPP (Individual Play Plan)
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with the child, with input from the parents and school (where possible) to help us get to know
the child, their likes and dislikes and to assess where the child may require more support. We
also observe the children and include photos and other pieces of work in their IPP to create a
journal of their time with us.
At the end of each term staff will complete an End of Term Evaluation to help assess the
child’s needs for the next term and to highlight what may have been accomplished.
Why Early Years Matters:
‘The EYFS is a play-based framework that acknowledges that every child is unique and that
they learn and develop at different rates and in different ways.
‘The aim of the EYFS is to support schools, clubs and childminders to make sure that children
from all backgrounds have the same opportunities and life chances as the most advantaged.
‘Within the EYFS, parents will be sure that their children, irrespective of the type of setting
they attend, will get the same excellent standards of learning and care’
The EYFS is founded on existing standards already used in all types of childcare:
• Birth to three matters
• Curriculum Guidance for the Foundation Stage
• National Standards for Day Care and Childminding
10.1 Parents Guide to Early Years Foundation Stage (EYFS)
The EYFS framework is a development programme that must be delivered through careful
planning in both group and individual care for all children from birth to the end of their fifth
year in school. At 6 years of age children move onto the National Curriculum.
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There are 4 Themes (below) in the framework and 7 learning and development areas (3
Prime and 4 Specific) **
*Themes
A unique child
Every child is capable of learning and should be given the
opportunity. We aim to help each child become confident, self-
assured, resilient and caring towards the needs of others. The
Individual Learning Plan supports this.
Positive relationships
Children are able to learn when they feel secure in their family unit
and in their relationship with their key person.
Enabling
environments
A stimulating environment helps to support and extend children’s
learning
Learning and
development
Children learn at different rates and by different experiences. All 7
areas of learning and development are equally important, should
be interconnected and be set-up holistically
**7 learning and development areas
Prime Areas
Specific Areas
• Personal, Social and Emotional Development
• Literacy
• Physical Development
• Mathematics
• Communication and Language
• Understanding the World
• Expressive Arts and Design
Playsafe Club have many toys, equipment and resources that will encourage the children to
investigate, build, create and play. There is no formal teaching.
It is essential that children use their own curiosity to explore the activities planned for them
and initiate some activities of their own.
The EYFS statutory framework requests that early years providers make the following
available to parents:
• Type of activities (indoors and outdoors) provided for the children and the daily routine
• That safe recruitment is followed (see the information on club’s staff, qualifications and
legal requirements)
• The staffing of the provision
• Policies and procedures
• How to make a complaint (see Making a complaint policy)
• Opportunities for regular two – way flow of information for parents
• That providers allow parents access to written records about their children (see access to
information policy)
• That the Jancett Organisation operates a no smoking policy
Parents - Should you require any further information about the EYFS please speak to The
Playsafe Clubs manager, your child’s key person or log onto
www.standards.dcsf.gov.uk/nationalstrategies or www.teachernet.gov.uk
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11 Parental responsibilities and participation
Parents are the most important people in a child’s life and therefore we respect your wishes
and involvement.
As parents, you are the primary educator of your child and at The Playsafe Clubs we wish to
work in a partnership with you and your child. Please tell us as much as you can daily about
his/her activities. Parents are requested to observe the ‘Parents Board’ at clubs where
valuable information is posted.
It is the duty of all parents to ensure that we have up to date emergency contacts of persons
who will take responsibility for looking after the child in the absence of the parents.
Children’s clothing, books, shoes should be clearly labelled with their name. The Playsafe
Clubs is not responsible for loss or damage to children’s property and is left in clubs at
parents’ own risk.
11.1 Information Playsafe needs to know
We ask you to notify clubs if any of the following events occur
• Change of address - home or employment
• Any changes of telephone numbers for parents, emergency contacts and another
appointed person who collects child
• Any changes in the child’s life that may affect him/her whilst in our care e.g. pet dog
died, new baby brother, grandparents moving away
• Changes to child’s diet or eating habits
• New allergies diagnosed that the child is found to have
• If someone other that you, the parent is going to collect your child.
• If child is absent and the reason why
• If child has had any medicines (and the time administered) prior to arriving at clubs
11.2 Evaluating our service
The Playsafe club is inspected by OFSTED and parents are invited to be involved in the
evaluation process by completing an Ofsted questionnaire at the time of the inspection.
Survey Monkey will be sent to parents during their child’s attendance with us to help evaluate
our service. We do appreciate parents’ contributions as to how we can improve our service
‘Suggestions, compliments and issues’ leaflets can be found by the entrance of The Playsafe
Clubs. Please use them at any time should you wish to note a suggestion, a compliment or
an issue to us
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Please be reminded that Playsafe staff are available each day should you wish to speak in
person about any worries/issues or concerns
11.3 Signed consent from parents
The Playsafe Clubs will need signed consent from parents for the following:
• Administering medicines and applying creams of any type
• Permission to accompany staff on local outings
• Permission to play outside in all weathers providing it’s not dangerous
• Photography authorisation – for clubs displays, marketing materials, Jancett website,
clubs ‘slide show screens’ in the reception areas of the setting, and occasionally
photographs are used in the media (local paper)
As part of our commitment to provide for the individual needs of your child we will observe
all areas of his/her development, and in partnership with you, record progress in those areas
in order to plan appropriate activities within The Playsafe Clubs
12 Policies and procedures
Policies and Procedures lay down comprehensive guidelines to help with the smooth running
of the Playsafe clubs. The policies and procedures aim to assist parent and staff in meeting
our aims and in complying with all relevant legislation. The policies have been drawn up in
accordance with the Early Years Foundation Stage (EYFS) Statutory Framework guidelines
and recommendations.
For the parents’ information, the key points of the listed policies and procedures below are
detailed within this Handbook. The full written version may be viewed by parents. You are
kindly requested to arrange this direct with The Playsafe Clubs manager. Policies and
Procedures are reviewed annually and revised sooner if new legislation is enforced.
All weather
Access to information and Data protection
Accident and Injury
Arrival and departure/Collection/Late Collection/Security of clubs/school collection
Behaviour Management
Complaints
Camera / Photographs / Recordings
Mobile Phones
Emergency Closure of the Playsafe Clubs
Equality of Opportunity and Anti Discrimination
Fire Drill
Health, Safety and Hygiene
Missing Child
Outings
Parents as Partners
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Safeguarding and promoting children’s welfare
Special Needs
Volunteers
Managing Abusive Parents/Carers or Visitors to the Nurseries, Pre-Schools and Clubs
Access to information and data protection
Playsafe clubs is committed to respecting individuals’ privacy and personal information that
are obtained in the course of its services. Information will be used in accordance with the
Data Protection Act 1998 and other applicable UK legislation only.
Playsafe clubs is registered with the Data Protection Agency
A key person’s system ensures that observations and assessment is thorough and individual
records are maintained; these are available to parents at all times.
Accident and injury
Every effort will be made to reduce injury and maintain a safe play environment for the
children.
As a parent or carer of children it is worth remembering that children would never learn to
walk, climb stairs or ride a bicycle unless they were strongly motivated to respond to
challenges involving a risk of injury.
The fact is accidents do happen at clubs, but by following some simple checks the chances
of an accident happening can be reduced. The Playsafe Club’s manager and staff look firstly
to see if a risk exists and then put preventative measures in place to reduce it.
Club staff are trained in First Aid.
At least 1 staff at the club has been trained in paediatric first aid which includes
anaphylaxis/adrenaline auto-injector teaching.
If a child has a minor accident and sustains a minor injury, a trained member of staff will
give the appropriate first aid. The parent will either be informed of the minor injury at
collection or by telephone; whichever is deemed necessary.
In the event of a serious accident where the child sustains a serious injury the first aider will
apply first aid to ensure safety and comfort of the patient. At this same time, an ambulance is
called; and the child’s parents will be contacted by telephone immediately.
Splinters
– A competent, qualified first aider may remove splinters with tweezers, if they are
partly exposed. If splinters are deeply embedded, then parents should be consulted, and
professional medical help sought.
All accidents will be recorded on an ‘accident sheet’ and parents are required to sign the
sheet on the same day to confirm notification. A photo may be taken of the injury if a visible
mark or swelling is evident.
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Updated December 2017
Previous accidents and injuries – in the event of a child arriving at clubs with an injury
sustained at home an ‘incident sheet’ will be completed by a club’s staff member and signed
by the parent.
In the event of the injury being discovered during The Playsafe Clubs day, an ‘incident sheet’
will be completed on discovery and signed by the parent on collection, or we might contact
the parent for further information.
All weather
Part of Jancett Group’s early year’s curriculum is to ensure all children have opportunities to
access outdoor play throughout the entire year. In order to do this, it is important to ensure
children have the appropriate clothing / protection.
Spring/Summer
In hot weather children require appropriate protection.
• Sun hats.
• Clothing that covers sensitive areas i.e. neck shoulders & backs.
• Sun cream – must be provided by parent or guardian
In very hot weather children will have limited access to outdoor play at peak times of the day;
shaded areas will be provided to give further protection.
• Drinks - children will have free access to drinks at all times.
Autumn/Winter
During the winter months, we would ensure the children have the opportunity to experience a
range of weather i.e. snow, wind, ice, to do this we need to ensure that children have
appropriate clothing.
Clothing:
• Hats / gloves / warm coats / wellies – please ensure that all clothing is named.
When the weather is very cold we would ensure that children are out for limited periods only.
Health & Safety
Staff will ensure that in the wet/icy weather the equipment in the outdoor area is appropriate
and safe for children. Children will also be encouraged to participate in more physical
activities.
Arrival and departure/collection of children/security of children
Arrival and departure
Parents are requested to pass the care of their child to the member of staff within the home
base room and enter the time their child arrives/departs, along with a signature on the
‘signing in & out sheet’.
Parents please note that ‘signing in & signing out’ procedures for your child are extremely
important.
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The Statutory Framework for the Early Years Foundation Stage states that we must have an
arrival and departure procedure securely in place for the children attending The Playsafe
Clubs.
We thank you for your co-operation with this twice daily task.
Collection of children
Each child will have at least two authorised persons who can collect.
We will only allow your child to leave The Playsafe Clubs with the appointed person, unless
we have been informed beforehand in writing by yourself. This person must show photo
identification. All persons collecting children must be over 16 years of age and must use the
correct password.
Late collection of children
In the event of a parent failing to collect a child at the appointed time – two clubs staff will
remain at The Playsafe Clubs with the child. Parents will be contacted but if contact is not
made, and then the additional emergency contacts will be informed that the child has not
been collected. If staff are unable to contact either the parents or an emergency contact the
operations manager and childcare director need to be informed of this.
As a last resort, if the child has still not been collected after 1 hour and no contact can be
made with any of the emergency contacts, it would then be considered as a child
safeguarding issue and the local police/social services will be contacted to provide
emergency care.
School collection
The staff at the club meet and greet the children from the school premises. Special meeting
places are arranged with the school, that are safe and secure to the needs of the children,
under and over eight.
The club has a school pick up portfolio showing clearly the meeting points – please ask to
see, if
you would like to. Please inform the manager at the club if you will be picking your child up from
school or if they are going to a friend’s house.
Security of clubs
Clubs held in school premises will have their own security measures at each site.
Parents are kindly reminded not to hold open gates or front doors for anyone else when
entering the gardens or club/school buildings.
Behaviour management
It is important for the well being of the children, the safety of the children and adults and
future society that children grow up nurtured in a secure environment with well defined
boundaries.
At Playsafe clubs we have found that children acquire discipline naturally in a group setting
that has a regular routine.
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Within the childcare environments guidelines for control and boundary setting by all adults
should be consistent throughout, this encourages sound emotional development.
Children are treated with respect and are encouraged to have respect for others too.
The management of children’s behaviour should be consistent, fair and firm. It must be
managed effectively and in a way, that is appropriate to the child’s age and stage of
development.
The emphasis within The Playsafe Clubs is very much on encouraging and rewarding positive
behaviours.
Within the Playsafe Clubs setting no child is ever allowed to be physically punished,
frightened or humiliated.
Non-acceptable behaviour - in the event of a child displaying non-acceptable behaviour
then the child will be gently reminded of the correct way to behave according to age and
development of the child and will be supported to talk through the behaviour; and will be
encouraged to apologise to those affected by the behaviour.
The Playsafe Clubs staff will discuss behaviour incidents with parents. ‘It is the behaviour of
the child that is unacceptable and not the child.’ Should the behaviour of a child give cause
for concern then the parent/s, clubs manager and key person will meet to form a behaviour
management plan, confirm date and time span when all can meet again to discuss progress
and any further action necessary. If a child’s behaviour causes a risk, to them, to other staff
and children, we will have to contact the parents/carers to collect their child and the child
will be issued a warning. However, if the behaviour is very serious it may warrant suspension
with a warning.
If the behaviour occurs again then the child will be suspended for 48 hours. After this time,
the parents and child would need to attend a meeting before the child would be allowed
back into the setting.
Continued poor behaviour may lead to termination of place at the club.
The full Behaviour Management Policy can be viewed – please ask The Playsafe Clubs
manager.
Babysitting policy
Jancett Childcare does not provide or approve of its employees taking up babysitting work
for parents/carers of any of its childcare settings. However, management does understand
that parents/carers sometimes ask staff to babysit for their children and therefore the
company wishes to make it clear that Jancett Childcare is not responsible for any private
arrangements or agreements that may be made. Parents are required to comply with and
sign our babysitting policy if a private arrangement between staff and parents/carers are
made.
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Camera / photograph / recording policy
The Jancett Organisation ensures that any photographs taken of the children in the clubs are
only taken, with prior signed permission from each child’s parent. Permission is sought when
each child is registered. Once your child no longer uses our Playsafe service please be
aware that permitted photographs may still be in our advertising publications.
The Organisation asks for individual permissions for photographs for each different use. Staff
and learners are not permitted to take photographs of a child on their own devices and only
use those provided by the setting. The Playsafe Clubs manager will monitor all photographs
to ensure that the parent’s wishes are adhered to.
Parents are not permitted to photograph the children on the Jancett premises or whilst
accompanying an outing
Recording devices
Staff, learners and parents are not permitted to use any recording device, including Smart
devices such as watches, I Pods etc.
Mobile phones
The Playsafe Clubs operates its own mobile usage policy in relation to staff and visitors to the
premises. Staff and students’ mobile phones are stored safely in a locker always during the
hours of the individual’s working day.
Parents and visitors use of mobile phones
Whilst we recognise that there may be emergency situations which necessitate the use of a
mobile telephone, in order to ensure the safety and welfare of children in our care, parents
and visitors are also kindly asked to refrain from using their mobile telephones whilst in the
Playsafe Clubs, the gardens/playgrounds.
Complaints
Naturally we hope you will not have cause to complain, but we do realise we cannot always
get it right. Instead we would like the opportunity to put it right if we have made a mistake,
so in the first instance please talk to us before others.
Suggestions, Compliments and Issues – The Playsafe Clubs offers parents or users of clubs a
variety of methods for encouraging comments, and provides opportunities to compliment,
offer alternative suggestions or discuss unsatisfactory issues.
Parents are welcome to complete a feedback leaflet. Leaflets can be found in The Playsafe
Clubs reception and are entitled ‘Suggestions, Compliments, Issues’.
If there is the need to complain and it involves the care of your child, you are advised in the
first instance to speak to the key person of your child within 24 hours of the happening. If
you do not feel comfortable speaking to the key person, then you should discuss your
concerns with The Playsafe Clubs manager or deputy within 24 hours. The Playsafe Clubs
manager will record your comments, investigate the complaint and report back to you within
a maximum period of 5 working days.
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If you are not satisfied with the report from The Playsafe Clubs Manager then please write to
the Administration Office [email protected]. The operations manager will contact you
Administration Office
Jancett House
16 Stanley Park Road
Wallington
Surrey
SM6 0EU
If the matter is still not resolved to your
satisfaction you may wish to raise the matter
with:
Enquiries
National Business Unit
Ofsted
5th, 6th and 7th Floors
Piccadilly Gate
Store Street
Manchester
M1 2WD
0300 123 1231
Or via an online complaints form at http://live.ofsted.gov.uk/onlinecomplaints The full
Making a Complaint Policy can be viewed - please ask The Playsafe Clubs manager.
Emergency closure of the Playsafe clubs
Sending children home
When a club opens as normal but then an emergency makes it necessary to close and send
children home - parents will be contacted via text message and a phone call; full fees will be
charged. (Such emergencies could be illness, fire, gas leaks, bomb alerts, heating failure, floods,
snow or other severe weather etc)
Equality of opportunity and ant-discrimination
Playsafe clubs is committed to promoting equality of opportunity throughout all of its
activities, including employment of staff, publications and procedures and throughout the
planning and implementation of the play opportunities and quality of care delivered to the
children.
The full Equal Opportunities Policy can be viewed – please ask The Playsafe Clubs manager.
Fire drill
All staff and children are to know the fire exits and practice fire drills on a regular basis. The
Playsafe Clubs has a fire drill once a month.
On the fire alarms sounding, the children are evacuated from the building to the outside
areas to their respective ‘meeting points’.
Fire risk assessments are carried out annually by the fire manager (club manager) or sooner
if there is a change to the premises or the Organisation.
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Health, safety and hygiene
Health, Safety and Hygiene is managed within the Jancett Organisation by Directors, senior
staff and club managers.
The Organisation is inspected by the Health and Safety Executive, Environmental Health
Officer, Fire Authority, Ofsted Inspector, Learning Skills Council (LSC) and Safety Officers.
On occasions, there may be other inspections carried out by contractors of specific
equipment (fire alarms, emergency lighting etc).
Training for Health and Safety within the Organisation is carried out regularly for senior staff,
and then cascaded back to the rest of the team, to ensure continuous development and
learning of new health and safety principles.
Children are supervised at all times
Risk assessments are regularly carried out in all areas of the Organisation; this is a legal part
of the registration of clubs.
Electrical appliances in The Playsafe Clubs conform to safety requirements; they are tested,
maintained and serviced annually by an approved engineer (NICEIC)
Storage of cleaning materials – and any hazardous substances are stored away to avoid
unauthorised access when not in use, and are inaccessible to children
The Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 1995
(RIDDOR), places a legal duty on the Jancett Organisation to report any such injuries,
diseases and dangerous occurrences (near miss accidents)
Health – It is our policy to encourage and promote good health and hygiene for all children
in our care.
Hand washing is the single most important means of preventing the spread of infection –
according to the Centre for Disease Control and Prevention.
All staff are informed and aware of the importance of good hygiene routines. Staff are
informed and kept up to date with hygiene practices.
The children are encouraged to learn about personal hygiene through their daily routine.
The children wash their hands after toileting and before eating.
Illness of children – Parents please notify The Playsafe Clubs if your child has been in contact
with any infectious illness as with certain infections we have to inform either other parents
or/and Ofsted. Playsafe clubs will act on any advice given by the Health Protection Agency
(HPA) and inform Ofsted of any action taken.
Please encourage your child to cover his/her mouth when coughing/sneezing (method of
droplet transmission)
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Parents agree not to bring their child to clubs when they are unwell.
If your child is unwell whilst at clubs we will inform you by telephone and either ask you to
collect him/her or suggest you make a doctor’s appointment (when unwell, a child really
wants his/her primary carer)
Illness Exclusion Chart
Children will be excluded from The Playsafe Clubs if they have infections. (Compiled in
accordance with the Health Protection Agency HPA)
A notice will be displayed in clubs if an infectious disease has been reported.
Disease
Signs and Symptoms
Period of Exclusion and any
comments
Chicken Pox
Raised and blistery spots appearing
across body, starting mostly on the
trunk. Sometimes child may have a
low fever, headache and a sore
throat before the spots appear.
Until at least 5 days after the
onset of the rash and until all
of the spots are scabbed over
and the child is well in
themselves
Conjunctivitis
Sore and red, sticky eye/s, may be
crusty and weeping yellow excretion,
which returns soon after cleaning
None – once the treatment has
started
Diarrhoea and/or
Vomiting (includes
Gastro-enteritis)
Frequent passing of runny, watery,
foul smelling stools and/or vomiting
and maybe loss of appetite, unable
to keep down food and drink
48 hours from last episode of
diarrhoea and/or vomiting
(48-hour rule applies)
Diphtheria
Usually, develops in throat. Early
symptoms – sore throat and mild
fever. A membrane that forms over
throat and tonsils make it hard to
swallow. The infection also causes
the lymph glands and tissue on both
sides of the neck to swell to an
unusually large size.
Exclusion is important
Diagnosis is by physician
examination and throat culture
Treatment – admission to
hospital and isolated to prevent
spread of the disease
E. Coli 0157
Diarrhoea – about 50% of people
also have blood in their stools,
stomach cramps, fever
Exclusion is important plus 48
hours’ symptoms free
Fever/Temperature
Fever means having a body temperature at
least 0.5˚c above normal on two recordings
taken at least two hours apart. Children with
a fever are often clammy, sweaty, and
irritable and crying, flushed, tired.
Until temperature is back to
normal and child is well
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Disease
Signs and Symptoms
Period of Exclusion and any
comments
German Measles
(Rubella)
All over rash of fine pink spots and
may have fever
Keep away from pregnant
women. For at least 5 days
after the onset of the rash,
fever has gone and until the
child is well
Hand, Foot and
Mouth
Small, greyish – white blistery spots
surrounded by a red halo, found on
the palms of the hands, soles of the
feet, tongue and sometimes buttock
None
Treatment will be as per
physician’s advice.
Exclusion if it spreads or if child
feels unwell
Head lice
Oval eggs on the hair shaft, live lice
usually found around the back of the
head and behind the ears, child may
have itchy scalp
None
Treatment is recommended
only in cases where head lice
have definitely been seen.
Close contacts should be
treated if live lice are found.
Regular detection (combing) to
be carried out by parents
Hepatitis
Most common are
the hepatitis A and
B viruses (four
others – named
from C – G)
Fatigue, pains in abdomen, joint
aches, jaundice, cirrhosis (scarring to
the liver)
As advised by Medical Officer
of Health
Impetigo
Sores that quickly rupture leaving a
yellow-brown crust or large, painless,
fluid-filled blisters
Until lesions are crusted or
healed (antibiotic treatment by
mouth may speed healing and
reduce infectious period)
Meningitis
Fever, headache, neck pain, sensitive
to light and drowsiness, rash that
does not disappear or fade when a
glass is rolled across it, child may
vomit and convulse and have a high-
pitched cry
As advised by the Medical
Officer of Health
Exclude until child recovered
Mumps
Painful, swollen glands in the neck,
usually a headache and fever
5 days from onset of swollen
glands
Ringworm
On scalp – small circular bald patch
with broken hair at edges
On the skin – reddish ring-shaped
area with healthy looking skin in the
centre
Until treatment commenced
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Disease
Signs and Symptoms
Period of Exclusion and any
comments
Roseola (infantum)
High fever followed by a distinctive
rash just as the fever breaks.
None, return to clubs when
child is well
Scabies
Lesions on hands, finger webs, wrists
and insides of arms, abdomen/waist,
groins and under buttocks
In children – lesions also occur on
the head, neck, palms and soles
Intense itching
Child can return after first
treatment
(Two treatments 1 week apart
for cases. Contacts should
have one treatment)
Scarlet Fever
Bright scarlet rash that starts on the
child’s face, headache, fever and
sore throat
5 days after commencing
antibiotic treatment
Shigella
(Dysentery)
Diarrhoea sometimes with blood and
mucus
Return once diarrhoea has
settled – plus 48-hour
symptoms free
Shingles
Rash is similar to the rash of chicken
pox, though does not cover whole
body. Normally – begins with red
raised spots which quickly become
filled with clear fluid which turns
cloudy. Rash then begins to crust.
Severe pain
Exclude only if rash/spots are
weeping (as shingles spread by
direct contact with the fluid
from the spots)
Slapped Cheek
Syndrome
(Fifth Disease)
Red rash on cheeks, may extend to
the chest and limbs in 2 or 3 days,
sometimes also a fever
None (Return once
temperature returned to normal
and child is feeling well)
Threadworms
Itchy bottom and small white threads
in child’s stools
None but treatment is
recommended for the child
and household contacts
Tuberculosis (TB)
Symptoms extremely varied and
depend on which part of body is
affected.
As advised by the Medical
Officer of Health
Whooping Cough
A chronic respiratory tract infection.
Starts with an irritating cough that
gradually changes whereby sufferer
has violent coughs without being
able to breathe again and may also
be followed by bouts of vomiting.
5 days from commencing
antibiotics or 21 days from
onset of illness if no antibiotic
treatment
Typhoid
Fever, headache, stomach pains,
loss of appetite and nausea. Some
patients have a rash of flat, rose
coloured spots
As advised by the Medical
Officer of Health
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Disease
Signs and Symptoms
Period of Exclusion and any
comments
Verruca
A verruca is a viral infection and
appears on the feet (they are warts).
Appear flat with thick skin; usually
have a hard edge around a softer
centre. May have a black spot inside
the wart.
None but must be covered.
Can heal on own without
treatment but can take months
or years so most seek treatment
Medicine
It is the aim of ‘The Playsafe Clubs’ that children with medical needs and/or those requiring
medication will receive care and support when within the club.
Medicines are only administered by the staff to children with the written permission of the
parent and only when there is a health reason to do so.
Playsafe clubs will administer non-prescribed medication for a maximum of one day; if the
child is still unwell the following day then it is recommended that the child has an
appointment with the doctor.
Medicines are stored in their original containers, clearly labelled and inaccessible to children
(in a locked medicine cabinet)
Written records are kept of all medicines administered to children – upon the child’s
medicine form.
Parents sign their child’s medicine form to acknowledge the entry.
Long Term Medical Needs
It is important for clubs to have sufficient information about the medical condition of any
child with long term medical needs.
If the administration of prescription medicines for a child requires technical/medical
knowledge, then it is important to inform The Playsafe Clubs manager. Individual training will
need to be set up for staff from a qualified health professional, ensuring that the training is
specific to the individual child concerned
Clubs must be informed about such a condition before the child starts clubs; examples of
such conditions include eczema, asthma, diabetes, epilepsy and anaphylaxis. A Health Care
Plan (HCP) will be drawn up with the parents and with staff involved in the care of the child.
If the medical condition develops when the child already attends The Playsafe Club, then a
Health Care Plan must be developed immediately with the input from the parents and
appropriate Health Care Professionals. In some cases, it may be necessary for childcare to
stop until the Health Care Plan and appropriate training has been put into place. This will be
determined by The Playsafe Clubs Manager after consultation with relevant Health Care
professionals. This is to ensure that The Playsafe Clubs remains a safe place for the child and
ensures that Clubs can meet the needs of the child appropriately and provide the level of
support that is required.
Parents must provide the prescribed medication for their child which must be at The Playsafe
Clubs on the days that the child is in attendance. It is with regret that the child will not be
able to attend clubs without their prescribed medication; fees will still be charged.
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Adrenaline auto-injector users must have 2 injectors at club each day they attend. The spare
is in case a 2
nd
dose is required before the ambulance arrives or to replace a damaged
injector.
Parents are to replace oral medication or used adrenaline auto-injectors on child’s return to
club.
Missing child
It must be first stated quite clearly that if security procedures are followed within the setting
and the outdoor play area there should be no such thing as a missing child.
All children in our care are supervised by staff at all times and therefore the chance of losing
a child is extremely unlikely.
Security procedures include registration taken twice daily by the manager (morning and
afternoon), parents signing their child in & out of the homebase room within the setting as
well as regular head counts throughout the day by the staff.
Should such a happening as a ‘missing child’ occur it is essential that the procedure for a
missing child be followed.
Missing child Procedure
All staff present will be informed
The staff will initially call the child’s name to see if they respond. We will search our premises
ensuring all exits are secure.
If out on an outing we will keep all children with one staff member in a safe/secure place
whilst the other staff firstly contact security e.g. ranger, security etc depending on where we
are and then continue a thorough search for the child.
If the child is not found during the thorough search of the location or within 15 minutes of
the child going missing the staff will contact the police and then call the parents and the
setting to inform them of the situation. We will not leave until the child is located and all
other children will continue to be supervised.
The incident will be recorded, and Ofsted informed
Outings
Written permission will be obtained from parent prior to the outing. A full Risk Assessment
will be made before the outing. If necessary, a prior visit will be made by a club’s staff
member to assess any potential risk on any outing. Staffing ratios will be adhered to.
Parents are encouraged and welcome to join us on an outing. (Clear DBS is required)
A first aider will be present, and a suitable first aid box will be taken.
Other items to be taken on the outing will be a child’s/adult’s emergency medical box
(allergy details/prescribed medication, asthma pumps, adrenaline auto-injectors x2),
accident recording sheets, contact numbers and a mobile phone.
If a child on the outing has been prescribed an adrenaline auto-injector, then a competent
staff member with adrenaline auto-injector training will accompany the child/outing.
Children are to be kept safe on outings.
Children will be counted before setting off and counting will be ongoing at regular intervals
throughout the outing.
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All children will wear a label with the telephone number of Jancett Head Office. Additionally,
children and staff wear a high visibility vest.
Children’s experiences of the outing will be evaluated.
Safeguarding and promoting children’s welfare
The Playsafe Clubs has a legal requirement to take necessary steps to safeguard and
promote the welfare of children.
Jancett has implemented an effective Safeguarding Children policy and procedure.
The full policy is available for parents to view – please make arrangements with The Playsafe
Clubs manager.
Strategy for the Safeguarding of Children under 18 Years of Age
In the words of a child “it’s everyone’s job to make sure ‘I’m okay – all employees must
follow the, ‘Safeguarding and Child Protection Handbook’ Staff and learners are requested
and advised to never be alone with children in the toilets or bathrooms. We do not want
staff or learners to place themselves at any risk of accusation of misconduct. We follow the
safer recruitment policies and procedure and ensure all staff and learners have an enhanced
Disclosing and Barring Service check (DBS). Our staff and learners receive annual
safeguarding and child protection training. We review our Safeguarding and Welfare of
Children and Young People in the Jancett Childcare and JACE Training company policy &
procedure annually. We invite you to view our Safeguarding and Child Protection Handbook
prior to your child’s admission to the setting – please make arrangements with the manager.
Confidential information is restricted to senior management and lead designated
safeguarding officer. The Nursery or Club Manager & senior staff are also the lead
designated safeguarding officer and are the point of reference for parents, children and
external agencies. We ask you as the parent/guardian of your child to inform us of any
marks or bruises that your child may sustain whilst in your care. Please report this to the
manager with explanations if possible. We will need to question any marks or bruises your
child may have as we have a duty of care to your child. In the Playsafe clubs we do ask the
school to report to us any bruises or other skin marks the child has sustained whilst at school
so that we can pass this information on to you. We ask children/young people, if they feel
able; to report on any abuse they may any abuse they may be suffering to their keyworker.
Special needs
Inclusion of children and young people with special education and/or extra health care
needs
This policy is guided by the principles of the SEN Code of Practice and the Special
Educational Needs and Disability Act.
Jancett has a strong Equal Opportunities Policy and as such believes in including children
and young people with Special Educational Needs or Health Care Needs provided we can
equip the child or young person with an appropriate environment, a learning curriculum or
health care plan that promotes the well-being of the child or young person.
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The term ‘special educational needs’ has a legal definition; children with special educational
needs all have learning difficulties or disabilities that make it harder for them to learn than
most children of the same age.
For Specific Educational Needs, we work in conjunction with the early years special
educational needs advisor for the London Borough of Sutton (or appropriate LA)
For Health Care Plans we work in conjunction with the health professional of the child. We
work closely with parents/guardians in both situations and involve them at every stage.
Any child may have special educational needs of some kind at any time during their
education. It is our policy that these children or young people must be given extra support to
try and overcome these difficulties. Support measures are to be put in place from the date of
the place commencing.
The full policy is available for parents to view – please make arrangements with The Playsafe
Clubs manager
Visitors
The Jancett Organisation recognises that parents/guardians may wish to volunteer to help in
their child’s setting. We very much welcome parents/guardians who wish to come in and
help on an occasional, voluntary basis on the following conditions:
• The needs of the children are paramount. Volunteers will not be admitted in numbers
which hinder the essential work of the setting
• Any information gained by the volunteers about the children, families or other adults
in the group must remain confidential.
• Volunteers are never alone with children.
• Volunteers are made aware of the Organisations Policies
• Volunteers have a clear DBS before volunteer tasks can be approved
A volunteer is a person who is engaged in any activity which involves spending time, unpaid,
doing something which aims to benefit someone other than or in addition to close relatives.
A Parent Helper is a Volunteer
If a volunteer applies for a DBS, the DBS will issue a Certificate free of charge.
Parents Helpers with a clear DBS are invited to volunteer to assist within the setting and on
outings. This can be on a regular basis for example once a week or once a month – the
sessions will be planned and booked with the manager only.
Managers are not in the position to allow helpers to unplanned ‘pop-in’ sessions.
Parents when ‘settling’ their child into clubs during their Induction weeks or when dropping
off/ collecting their child on a daily basis will not require a DBS. Parents at these times are
not left unsupervised with other children within the setting.
Jancett Playsafe
Handbook for Parents
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Updated December 2017
Whistleblowing
Whilst we expect all our colleagues, both internal and external, to be professional at all times
and hold the welfare and safety of every child, young person and learner as their paramount
objective, there may be occasions where this may not be happening. Team members have a
duty to disclose and such information.
It is vital that all team members talk through any concerns they may have with their line
manager at the earliest opportunity to enable any problems to be ironed out as soon as they
arise.
Managing Abusive Parents/Carers or Visitors to the Nurseries, Pre-Schools and Clubs
The ethos of Jancett Childcare encourages close links with parents. The staff and directors
believe that children benefit when the relationship between home and nursery/pre-
school/club is a positive one.
The vast majority of parents, carers and others visiting our settings are keen to work with us
and are supportive of the nurseries, pre-Schools and clubs. However, on the rare occasions
when a negative attitude towards the setting is expressed, this can result in aggression, verbal
and or physical abuse towards members of staff.
The directors expect and requires its members of staff to behave professionally in these
difficult situations and attempt to defuse the situation where possible, seeking the
involvement as appropriate of other colleagues. We expect parents, carers and other visitors
to behave in a reasonable way towards its members of staff. This policy outlines the steps
that will be taken where behaviour is unacceptable.
Behaviour – types of unacceptable behaviour that will not be tolerated:
Shouting at the staff in person or over the telephone
Physically intimidating a member of staff e.g. standing very close to him/her
The use of aggressive hand gestures
Threatening behaviour
Swearing using abusive/offensive language
This is not an exhaustive list but seeks to provide illustrations of such behaviour.
Procedure to be followed
If a parent/carer or visitor behaves in an unacceptable way towards a member of staff, the
manager or appropriate senior staff will seek to resolve the situation through discussion and
mediation. However, if the unacceptable behaviour continues the meeting will be terminated
and the parent/carer or visitor will be asked to leave the premises.
The next stage is for a 2
nd
meeting to be arranged with a senior staff member at Jancett
House (Head Office) where special measures will be put in place. The parent/carer will then
be informed in writing of these special measures. If the special measures are breached, then
this may lead to a possible termination of the childcare place.
Jancett Playsafe
Handbook for Parents
34
Updated December 2017
13 Further Clubs rules
• No polythene bags or draw string bags in clubs (polythene bags can go over heads &
bags with string ties are a strangulation risk)
• For safety reasons marbles, conkers and other small round objects are not to be brought
into clubs
• The Playsafe Clubs kindly requests that no toys are to be brought in from home (though
please do encourage items for display for the themed interest table)
• Parents are kindly asked not to bring in cakes or other party food to clubs for their child’s
birthday tea, again due to allergies
There is a lot of information in this handbook; we hope that during your child’s time with us
you will find the handbook to be informative and supportive of your needs.
Jancett Playsafe
Handbook for Parents
35
Updated December 2017
Badgers Club caring for children 4 years (Reception class)
to 11 years
Breakfast and afterschool Club
Bandon Hill Primary School, Wood Field and Oak Field
Stanley Park Road
Carshalton, Surrey, SM5 3HW 07889 536409
Beano’s Club caring for children 4 years (Reception class)
to 11 years
Breakfast, Afterschool and Holiday Club
Barrow Hedges Primary School
Harbury Road (entrance is on Radcliffe Gardens)
Carshalton, Surrey, SM5 4LA 0784 156 3280
Bobcats Club caring for children 4 years (Reception class)
to 11 years
Afterschool Club
Banstead Community Junior School
The Horseshoe, Banstead, Surrey, SM7 2BQ
07850 643 943
Brambles Club caring for children 4 years (Reception
class) to 11 years
Breakfast and Afterschool Club
Bandon Hill Primary School, Meadow Field
Sandy Lane, South Wallington, Surrey, SM6 9QU
Buddies Club caring for children 4 years (Reception class)
to 11 years
Breakfast, Afterschool and Holiday Club
Beaumont Primary School
Old Lodge Lane
Purley, Surrey, CR8 4DN 0771 477 0783
Chaffinch Club* caring for children 4 years (Reception
class) to 11 years
Breakfast and Afterschool Club
Cheam Fields Primary School
Stoughton Avenue
Cheam, Surrey, SM3 8PW 0770 236 7528
Chestnuts Club* caring for children 4 years (Reception
class) to 9 years
Afterschool Club
Cheam Park Farm Infants School
Molesey Drive
North Cheam, Surrey, SM3 9UU 0770 236 7526
Comets Club* caring for children 4 years (Reception class)
to 11 years
Holiday Club
Collingwood School
Springfield Road
Wallington, Surrey, SM6 0BD 0771 413 7443
Daffodils Club caring for children 4 years (Reception class)
to 11 years
Afterschool Club
St David’s School
23-25 Woodcote Valley Road, Purley, Surrey, CR8 3AL
0784 156 3313
Dazzlers Club* caring for children 4 years (Reception
class) to 11 years
Breakfast and Afterschool Club
Dorchester Primary School
Dorchester Road, Cheam, Surrey, KT4 8PG
0784 156 3315
Harriers Club caring for children 4 years (Reception class)
to 11 years Afterschool Club
Hackbridge Primary School
Hackbridge Road
Wallington, Surrey, SM6 7AX 0787 2379 502
Keston Club caring for children 4 years (Reception class)
to 11 years
Afterschool Club
Keston Avenue
Coulsdon,
Surrey, CR5 1HP 0759 077 4235
Minnows Club caring for children 4 years (Reception class)
to 11 years
Breakfast Club and Afterschool Club
Manor Park Primary School
Greyhound Road
Sutton, Surrey, SM1 4AW 07872 379 503
Rolo’s Club caring for children 4 years (Reception class) to
11 years
Breakfast and Afterschool Club
Ridgeway Primary School
Southcote Road, Sanderstead, Surrey, CR2 OEQ
0784 156 3319
Satellites Club caring for Children 4 years (Reception class)
to 11 years
Breakfast and Afterschool Club
All Saints Carshalton CofE Primary School
Rotherfield Road, Carshalton, Surrey. SM5 3DW
07841 563 318
Snapdragons Club caring for children 4 years (Reception
class) to 11 years
Breakfast and Afterschool Club
St Dunsdan’s Church of England Primary School
Anne Boleyn’s Walk,
Cheam SM3 8DF 07889 363 346
Stanley’s Club caring for children 4 years (Reception class)
to 11 years
Afterschool Club and Holiday Club
Stanley Park Infants School
Stanley Park Road, Carshalton, Surrey, SM5 3JL
0771 1075 071
Startel Holiday Club caring for children 4 years (Reception
class) to 8 years.
Startel Day Nursery
Holmwood Gardens
Wallington SM6 0HN 07841 563 318
The Study, Wimbledon Club caring for children 4 years
(Reception class) to 11 years
Afterschool Club
Wilberforce House
The Study Preparatory School
Camp Road
Wimbledon, London. SW19 4UN 07850 643 937
Wagtails Club caring for children 4 years (Reception class)
to 11 years
Afterschool Club
Wolsey Primary School
King Henrys Drive
New Addington, Surrey, CR0 0PH 0792 1474 615
Jancett Playsafe
Handbook for Parents
36
Updated December 2017
Water lily Club caring for children 4 years (Reception class)
to 11 years
Afterschool Club
The Weald Church of England Primary School
Newdigate Road
Beare Green, Surrey, RH5 4QW 07921 474 620
Willows Club caring for children 4 years (Reception class)
to 11 years
Breakfast Club and Afterschool Club
Woodmansterne Primary School
Carshalton Road
Banstead, Surrey, SM7 3HU 0759 077 4237
Minnows Club caring for children 4 years (Reception class)
to 11 years
Breakfast Club and Afterschool Club
Manor Park Primary School
Greyhound Road
Sutton, Surrey, SM1 4AW 07872 379 503
*Nursery class children may be able to access the service under special circumstances. Please speak to the
manager.
