Frequently Asked Quesons (FAQ) - Cal State Apply
I can't submit my application. What should I do?
My department requires supplemental documents. How can I submit them?
I’m having trouble with the online application process. Who can I call for help?
Do I need to enter all of the course I have taken on my application?
Do I need to list all of the colleges/universities I have attended on my application?
Do I need to enter a GPA for the colleges I attended on the application?
The payment screen is blank. What should I do?
I can't submit my application. What should I do?
We are aware of an intermittent issue with submitting applications and are working the application
vendor to resolve this issue. If you are unable to submit your application, please contact the
application vendor, Liaison, using the information on this
page: https://help.liaisonedu.com/Cal_State_Apply_Applicant_Help_Center and also
please contact us and let us know that you are having issues submitting your application.
My department requires supplemental documents. How can I submit them?
All required supplemental documents will be uploaded into Cal State Apply at the time of
application submission. Cal State Apply applications cannot be submitted without the
required supplemental documents.
I’m having trouble with the online application process. Who can I call for
help?
For general questions, please contact the Office of Graduate Studies at (916) 278-6470.
For technical assistance with the new application, you can contact the application vendor at 1 (857)
304-2087.
Do I need to enter all of the courses I have taken on my application?
No. While Graduate applicants are required to list all colleges/universities you attended under the
"Colleges Attended" section of the "Academic History" quadrant, they do not need to list each course
taken under the "Transcript Entry" section. Please click the, "I Am Not Adding Any College
Transcripts" button. Please note that applicants are still required to submit copies of their official
transcripts to the Office of Graduate Studies.
Do I need to list all of the colleges/universities I have attended on my
application?
Yes. You need to list every college/university you have attended under the "Colleges Attended"
section of the "Academic History" quadrant, even if you only took one class at the institution. Please
note that applicants are still required to submit copies of their official transcripts to the Office
of Graduate Studies.
Do I need to enter a GPA for the colleges I attended on the application?
No. Please select "I don't have a GPA to add" for all colleges that you've listed on the application.
The payment screen is blank. What should I do?
If the payment screen is blank, please try refreshing your browser and the payment information
should appear. If you continue to have issues viewing the payment info, please call 1 (857) 304-
2087 for technical assistance.
