College of Business
Resume Writing Guide
The College of Business Resume Writing Guide is to provide you with direction as you start the resume
writing process. Included are three versions of a resume (1) Minor League: Beginner, for those with
little experience related to their field of study, (2) Major League: Intermediate, for those with little
experience related to their field of study but extensive involvement with leadership activities, volunteer,
or part-time work, and (3) All Star : Advanced, for those with direct experience to their field of study
complemented by transferrable skills and certifications.
BA-2, Room 101
(407) 823-2185
“How are you going to stand out in that crowd? That’s where we come in I’m a huge baseball fan.
And in baseball terms, you’ve been called up to the Major League. But it’s not enough just to get to the “Show”…
You need to become an all-star — in business and in life.”
- Dr. Paul Jarley, Dean, UCF College of Business
FIRST LAST NAME
City, State • Mobile: (555)555-5555
• Email
Address •
LinkedIn Address
EXECUTIVE SUMMARY
An executive summary may replace an objective statement on a resume. Executive summaries are a great way to demonstrate
experience in a field and connect this experience to the job/internship in which you are applying. Review the job description and
tailor your executive summary to highlight your greatest assets and correlate them to the employer’s needs. Be specific about your
assets and hard skills, while keeping soft skills to a minimum.
EDUCATION
University of Central Florida, Orlando, FL Month Year
Bachelor of Science in Business Administration, Major
Cumulative GPA: 3.4/ Major GPA: 3.4
PROFESSIONAL EXPERIENCE
Company Name - City, State Month Year – Present
Job Title
• The number of jobs you list in your ‘Professional Experience’ section will depend on your involvement and experience. Listing
your last 3 positions is a good rule of thumb.
• ‘Professional Experience’ section should be 3-7 bullet points for each job.
• Bullet point structure: Action Verb + Activity + Accomplishment
• For accomplishment, ask yourself: “How did this activity contribute to the success of the organization?” OR “What problem
did this activity solve?”
• Highlight transferrable skills and strengths that would relate to your field of study and the job/internship you wish to apply.
• Be specific with your activities and accomplishments and do not copy and paste the job duties from the job description.
• Use quantitative data where you can especially if you are a technical major like accounting, finance, and economics.
• Avoid I, me, was, were, a, an, the, had, have, may, might, is, and are. You should not have any of these pronouns, helping
verbs, and articles since these bullet points are not sentences!
• Be consistent with use of periods for each bullet point. Either a period at the end of each bullet point or none at all.
• List experience in reverse chronological order, meaning whatever you are doing currently should be listed first.
ACADEMIC PROJECTS
Name of Class, Project Name Semester Year
• List 1-2 projects related to the job/internship that you wish to apply.
• ‘Academic Projects’ sections should have 1-3 bullet points for each project.
• Showcase activities/skills and accomplishments that you learned that are transferrable to the job duties you will experience
in your job or internship.
• If you already have relevant internship or job experience, an ‘Academic Projects’ section isn’t necessary.
LEADERSHIP EXPERIENCE AND ACTIVITIES
Name of Organization, Title Semester Year
• List 1-3 organizations or leadership activities that you made the greatest impact. Significant volunteer opportunities can go
in this section as well.
• ‘Leadership Experience and Activities’ sections should have 1-3 bullet points for each project.
HONORS
• List honor, award, or achievement denoted with semester and year flush to the right for each. Semester Year
• In place of an ‘Honors’ section, you could write ‘Achievements/Awards:___ (Semester/Year),….” inside of the ‘Education’
section under the institution information.
ADDITIONAL INFORMATION
Computer Skills: Only list relevant certifications for the position/company/industry that you are applying (list as ‘Microsoft Office’ to
cover Word, Excel, PowerPoint, etc.).
Certifications: Only list relevant certifications for the position/company/industry that you are applying.
Languages: Add if applicable (If you just speak English, no need to note it here! This is only for bilingual/multilingual students).
IMA KNIGHT – MINOR LEAGUE BEGINNER
Orlando, FL • Mobile: (555)555-5555
[email protected] • www.linkedin.com/in/imaknightucf/
EXECUTIVE SUMMARY
Current marketing major at the University of Central Florida with 2 years of customer service experience who
is skilled in building relationships with clients to ensure repeat business. Proven ability to increase sales
through the simplification of business processes and always looking for ways to solve difficult problems with
creative solutions.
EDUCATION
University of Central Florida, Orlando, FL May 20xx
Bachelor of Science in Business Administration, Marketing
Cumulative GPA: 3.4
RELEVANT COURSEWORK
• Business Finance
• Computer Fundamentals for Business
• Management of Organizations
• Marketing
• Principles of Financial Accounting
• Principles of Managerial Accounting
PROFESSIONAL EXPERIENCE
Publix – Orlando, FL June 20xx – Present
Cashier
• Manage check out process by efficiently and effectively ringing up items satisfying approximately 600
rings and 30 customers per hour
• Contribute to 10% reduction in returns and receipt discrepancies through increased mindfulness of
weekly circular promotions
• Maintain customer satisfaction by going the extra mile to track items that were not found by customer,
reporting to management, and in turn minimizing rain checks and increasing popular inventory
• Assist management with additional projects predominately with sign creation of promotional material
including proper citation of content, printing, and posting
• Suggested and assisted with implementation of new checkout system that focuses on utilizing more
“Ten Items or Less” lanes during peak hours, reducing the amount of baggers per shift, overall cutting
costs by 7% annually
ACADEMIC PROJECTS
Marketing Fall 20xx
Marketing Strategy
• Developed social media campaign for a fictional start-up company to raise awareness of brand
• Conducted market research to find target consumer and best avenues to promote the brand
• Utilized email, social media, and influencers to reach the largest number of consumers
VOLUNTEER EXPERIENCE
• Arboretum Community Farm and Garden Spring 20xx – Present
• Walk MS Fall 20xx
• Orlando Union Rescue Mission Fall 20xx
IMA KNIGHT – MAJOR LEAGUE INTERMEDIATE
Orlando, FL • Mobile: (555)555-5555 • knightro.1.knight@knights.ucf.edu • www.linkedin.com/in/imaknightucf/
EXECUTIVE SUMMARY
Bilingual (English/Spanish) marketing major at the University of Central Florida with 4 years of customer service and sales experience
in retail. Success in executing market development projects for specific client, implementing advertising strategies, and delivering
profitable solutions. Well-versed in process improvement from conception to fruition and upselling.
EDUCATION
University of Central Florida, Orlando, FL May 20xx
Bachelor of Science in Business Administration, Marketing
Cumulative GPA: 3.4/Mayor GPA: 3.7
Achievements/Awards: Deans List (Fall 20xx – Spring 20xx), Recipient of President Scholarship (Fall 20xx)
PROFESSIONAL EXPERIENCE
Publix – Orlando, FL June 20xx – Present
Cashier
• Manage check out process by efficiently and effectively ringing up items satisfying approximately 600 rings and 30
customers per hour
• Contribute to 10% reduction in returns and receipt discrepancies through increased mindfulness of weekly circular
promotions
• Maintain customer satisfaction by going the extra mile to track items that were not found by customer, reporting to
management, and in turn minimizing rain checks and increasing popular inventory
• Assist management with additional projects predominantly with sign creation of promotional material including proper
citation of content, printing, and posting
• Suggested and assisted with implementation of new checkout system that focuses on utilizing more “Ten Items or Less”
lanes during peak hours, reducing the amount of baggers per shift, overall cutting costs by 7% annually
Alehouse Bar and Grille, Oviedo, FL May 20xx – May 20xx
Server
• Managed 5 tables per hour during 7 hour shift, consistently showing attentiveness towards customer in the form of
frequent drink refills, timely food delivery, and proper division of final receipts
• Exceeded sales expectations by $200 weekly amongst team of 30 servers through constant upselling of specialty drinks and
menu items
• Ensured customer satisfaction through personal mention of receipt survey, overall reflecting exceptional service and
resulting in increased hours
ACADEMIC PROJECTS
Digital Media Marketing, New Business Venture Project Spring 20xx
• Developed promotional flyers through PowerPoint to ultimately generate more advertising and increase referrals
• Created unique logo for branding materials including brick and mortar signage, uniforms, and promotional give-away items
using Photoshop
• Utilized Google Analytics to track website visits and clicks, determining areas of interest and improvement from customers’
perspective
Cornerstone, Children Beating Cancer Project Summer 20xx
• Planned, developed, and implemented a project development plan including specific marketing and sales initiatives to
provide “Teddy Pals” for children with cancer
• Solicited local food trucks and Maitland Farmers Market to partake in fundraiser where 10% of each sale supported
Children Beating Cancer, resulting in $1,064 raised for the cause
ACTIVITIES
Volunteer UCF, Wekiwa Springs Annual Race Event Volunteer Fall 20xx
• Led group of 13 fellow peers through Wekiwa Springs State Park, delegating tasks including recycling waste, monitoring
guests, and offering direction for race trails, etc.
• Increased guest satisfaction through proper event management and utilization of additional volunteers and information
tents across park that provide maps and detailed flyers of trails and rest areas
IMA KNIGHT – ALL STAR: ADVANCED
Orlando, FL • Mobile: (555)555 – 5555 • knightro.1knight@knights.ucf.edu • www.linkedin.com/in/imaknightucf/
EXECUTIVE SUMMARY
Accomplished marketing student at the University of Central Florida with 4 years of customer service and sales experience in retail
and consultative settings. Success in executing market development projects for various clients, supporting needs, and delivering
creative alternatives. Well-versed in digital media marketing, sales implementation strategies, and social media management tools.
EDUCATION
University of Central Florida, Orlando, FL May 20xx
Bachelor of Science in Business Administration, Marketing
Cumulative GPA: 3.4/Major GPA: 3.7
PROFESSIONAL EXPERIENCE
Publix – Orlando, FL June 20xx – Present
Cashier
• Manage check out process by efficiently and effectively ringing up items satisfying approximately 600 rings and 30
customers per hour
• Contribute to 10% reduction in returns and receipt discrepancies through increased mindfulness of weekly circular
promotions
• Assist management with additional projects predominantly with sign creation of promotional material including proper
citation of content, printing, and posting
• Suggested and assisted with implementation of new checkout system that focuses on utilizing more “Ten Items or Less”
lanes during peak hours, reducing the amount of baggers per shift, overall cutting costs by 7% annually
Alehouse Bar and Grille, Oviedo, FL May 20xx – May 20xx
Server
• Managed 5 tables per hour during 7 hour shift, consistently showing attentiveness towards customer in the form of
frequent drink refills, timely food delivery, and proper division of final receipts
• Exceeded sales expectations by $200 weekly amongst team of 30 servers through constant upselling of specialty drinks and
menu items
• Ensured customer satisfaction through personal mention of receipt survey, overall reflecting exceptional service and
resulting in increased hours
Prestige Worldwide – Orlando, FL August 20xx – May 20xx
Intern
• Developed networking card for each consultant through Illustrator ultimately generating more advertising and increasing
referrals by 30% in 6 months
• Published self-written human resource related content to company newsletter using WordPress
• Managed LinkedIn, Instagram, Pinterest, and Facebook accounts through Hootsuite, increasing content by 20% weekly
LEADERSHIP EXPERIENCE
American Marketing Association, Marketing Chair Fall 20xx – Present
• Created Mailchimp account to provide a more appealing form of email communication for members and chairs alike,
overall offering an increased click through rate of 50% per weekly update
• Developed cohesive meeting and event marketing templates using Microsoft Word and PowerPoint to provide an easy
format for all members to edit while offering consistent branding for organization
HONORS
• Dean’s List Fall 20xx – Spring 20xx
• Recipient of President Scholarship Fall 20xx
• Inducted Member of National Society of Leadership and Success Spring 20xx
• Participated in UCF Alumni and College of Business Mentoring Program Spring 20xx
ADDITIONAL INFORMATION
Computer Skills: Microsoft Office, Hootsuite, WordPress
Certifications: Adobe Photoshop and Illustrator
Languages: Fluent in English and Spanish
All Star Verb List
“How are you going to stand out in that crowd? That’s where we come in I’m a huge baseball fan. And in baseball terms,
you’ve
been called up to the Major League. But it’s not enough just to get to the “Show”…You need to become an all-star — in
business
and in life.”
- Dr. Paul Jarley, Dean, UCF College of Business
YOU STEPPED UP TO THE PLATE
Ever took the lead on a project or assignment? Try these alternatives to “led”:
• Chaired
• Controlled
•
Coordinated
• Executed
• Headed
• Operated
•
Orchestrated
• Organized
• Oversaw
• Planned
• Produced
• Programmed
YOU HIT IT OUT OF THE PARK
And if you actually developed, created, or introduced that project into your company? Try:
•
Administered
• Built
• Charted
• Created
• Designed
• Developed
• Devised
• Founded
• Engineered
• Established
• Formalized
• Formed
• Formulated
•
Implemented
• Incorporated
• Initiated
• Instituted
• Introduced
• Launched
• Pioneered
• Spearheaded
YOU TURNED A DOUBLE PLAY
It’s always nice to get two for the price of one. Companies love to hire employees that can help them become more
efficient
and cost effective. To explain how you might have done that, consider:
• Conserved
• Consolidated
• Decreased
•
Deducted
•
Diagnosed
• Lessened
• Reconciled
• Reduced
• Yielded
YOU STRETCHED A SINGLE INTO A DOUBLE
Have you been able to maximize a process or improve results or metrics in a previous position? If so, try using:
•
Accelerated
• Achieved
• Advanced
• Amplified
• Boosted
•
Capitalized
• Delivered
• Enhanced
•
Expanded
•
Expedited
• Furthered
• Gained
•
Generated
• Improved
• Lifted
• Maximized
• Outpaced
• Stimulated
• Sustained
YOU TURNED A BLOOPER INTO A HIGHLIGHT
Have you ever took a bad or outdated system or process and created a new standard of how things were done?
Stress these accomplishments using the following verbs:
•
Centralized
• Clarified
• Converted
•
Customized
• Influenced
• Integrated
• Merged
• Modified
• Overhauled
• Redesigned
• Refined
• Refocused
•
Rehabilitated
• Remodeled
•
Reorganized
• Replaced
•
Restructured
• Revamped
• Revitalized
• Simplified
• Standardized
• Streamlined
• Strengthened
• Transformed
• Updated
• Upgraded
YOU MANAGED A TEAM
Setting the winning lineup can be hard, but if you have had success managing talent, use the following:
• Aligned
•
Cultivated
• Directed
• Enabled
•
Facilitated
• Fostered
• Guided
• Hired
• Inspired
• Mentored
•
Mobilized
•
Motivated
• Recruited
•
Regulated
• Shaped
• Supervised
• Taught
• Trained
• Unified
• United
YOU LOADED THE BASES
Did you help land a new partner, sponsor, or funding? Consider:
•
Acquired
• Forged
•
Navigated
•
Negotiated
• Partnered
• Secured
YOU WERE THE GO-TO TEAMMATE
Did you answer questions and provide quality customer support in a previous role? These verbs may be for you:
• Advised
•
Advocated
•
Arbitrated
• Coached
•
Consulted
•
Educated
• Fielded
• Informed
• Resolved
YOU DEVELOPED A SCOUTING REPORT
Did your previous duties have you researching information, analyzing data, and reporting on your findings? If so,
these are your go to descriptors:
• Analyzed
•
Assembled
• Assessed
• Audited
•
Calculated
•
Discovered
• Evaluated
• Examined
• Explored
• Forecasted
• Identified
•
Interpreted
•
Investigated
• Mapped
• Measured
• Qualified
• Quantified
• Surveyed
• Tested
• Tracked
YOU WROTE AND ANNOUNCED THE STARTING LINEUP
Were you responsible for creating effective written communications or oral presentations in prior roles? These
words
may help:
• Authored
• Briefed
•
Campaigned
•
Co-authored
• Composed
• Conveyed
• Convinced
•
Corresponded
• Counseled
• Critiqued
• Defined
•
Documented
• Edited
• Illustrated
• Lobbied
• Persuaded
• Promoted
• Publicized
• Reviewed
YOU CALLED BALLS AND STRIKES
Were you responsible for overseeing or regulating certain company protocol? Explain what you did with the help
of
these words:
•
Authorized
• Blocked
• Delegated
•
Dispatched
• Enforced
• Ensured
•
Inspected
• Itemized
•
Monitored
• Screened
•
Scrutinized
•
Verified
YOU WOWED THE CROWD
Whether you hit important metrics, achieved company goals, or received an award, don’t forget to include the
accomplishment on your resume, with words like:
• Attained
• Awarded
• Completed
•
Demonstrated
• Earned
• Exceeded
•
Outperformed
• Reached
• Showcased
• Succeeded
• Surpassed
• Targeted
Executive Summary
An executive summary replaces an objective statement on a resume. Executive summaries
are a great
way to demonstrate experience in a field and connect this experience to the job in which you are
applying. Review the job description and tailor your executive summary to highlight your greatest
assets and correlate them to the employer’s needs. Be specific about your assets and hard skills,
while keeping soft skills to a minimum. Below you will find
executive summary examples organized
by job functions.
FINANCE
Finance major at the University of Central Florida utilizing 2+ years of sales and
relationship building
experience within wealth management industry. Successfully passed FINRA Series 7 General
Securities and Series 63 Uniform Securities State Law
Examinations. Proven track record of
providing customers with suitable investment recommendations based on financial needs resulting
in surpassed monthly performance objectives of 25%.
MARKETING
Accomplished marketing major at the University of Central Florida with 4 years of
customer service
and sales experience in retail and consultative settings. Success in executing market development
projects for various clients, supporting needs, and
delivering creative alternatives. Well-versed in
digital media marketing, sales
implementation strategies, and social media management tools.
ACCOUNTING
Experienced trilingual leader passionate about analytics and problem solving with experience
working in teams and creating solutions. Achieved extensive knowledge of
Excel and R, along with
QuickBooks through individual practice, research, and
coursework case studies. Working towards
completing 150 credits for CPA Certification though UCF’s MBA program, commencing August 2019.
MANAGEMENT
Customer service specialist with extensive leadership experience associated with hotel industry and
athletic affiliations. Strong interpersonal and conflict resolution skills with certification in Human
Resource Management. Innovative problem solver who
developed and implemented new incentive
programs that increased employee retention by 30% for most recent organization.
INTEGRATED BUSINESS
Current integrated business major at the University of Central Florida with extensive client
interaction and project management experience. Proven success in managing multiple projects
and ensuring final product is completed on time and on budget. Passionate about finding
creative solutions to difficult problems to ensure client needs are always met.
How to Get to the One
FIRST BASE
Choose the right major:
• Perform job shadows
• Conduct informational interviews
• Take the MyPlan assessment
SECOND BASE
Get prepared:
• Attend Career Coach group cluster session
• Sign-up for a one-on-one meeting with a Career Development Coach
THIRD BASE
Get involved:
• Join the CBA mentorship program: “Meet your Mentor”
• Participate in clubs/organizations
o UCF clubs & organizations
o CBA clubs & organizations
• Attend career fairs:
o CBA Career Fair – “The Invitational”
• Go to presentations and events in The EXCHANGE
HOMERUN
Get Experience:
• Externship
• Internship/CO-OP
• Meet with Employer Relations Career Coach
• Volunteer
• Study Abroad
