Mass_HNW_NRG_Grey_GreyLine_Inset_OuterMask_CMYK
RBC Royal Bank
®
Credit
Card Agreement
15912 (09/2023)
1. What This RBC Royal Bank Credit Card Agreement Covers................................... 2
2. Your Rights and Duties as a Cardholder Using Your Credit Card.............................. 2
3. Mail Order, Phone or Internet Sales........................................................ 2
4. If Your Credit Card Expires ................................................................ 2
5. Security Features and Unauthorized Use of Your Credit Card ................................ 2
6. Making Payments ........................................................................ 3
7. Minimum Payments ...................................................................... 3
8. Applying Your Payments .................................................................. 4
9. Your Credit Limit ......................................................................... 4
10. Determination of Interest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
11. Cash Advances ........................................................................... 5
12. Standard Annual Fees, Grace Periods and Annual Interest Rates ............................ 5
13. Other Fees ............................................................................... 6
14. Avion Rewards Program................................................................... 7
15. RBC Cash Back Program .................................................................. 7
16. Co-Branded Credit Cards.................................................................. 7
17. Special Offers (Introductory and Promotional Interest Rates) ............................... 7
18. Installment Plan Program ................................................................. 7
19. Foreign Currency Conversion.............................................................. 7
20. Refunds.................................................................................. 7
21. Recurring Payments ...................................................................... 7
22. Problems with a Purchase ................................................................ 7
23. Authorized Users ......................................................................... 8
24. Obligations as an Authorized User......................................................... 8
25. Assignment of Our Rights ................................................................. 8
26. Your Monthly Statement .................................................................. 8
27. Electronic Communications ............................................................... 8
28. Alerts.................................................................................... 8
29. Co-Borrower Authority and Disclosure Options ............................................. 8
30. Tell Us If You Move ....................................................................... 8
31. Amending Your Agreement ................................................................ 8
32. Interpreting and Enforcing This Agreement................................................. 9
33. Limitations on Our Liability ............................................................... 9
34. Cancelling this Agreement or any Credit Card and Forfeiture of Benefit of the Term........... 9
35. How to Contact Us........................................................................ 9
36. Complaints .............................................................................. 9
37. Language ................................................................................ 9
38. Collection, Use, and Disclosure of Personal Information ................................... 10
2 | RBC Royal Bank Credit Card Agreement
1. What This RBC Royal Bank Credit Card Agreement Covers
This Agreement sets out the terms under which you may use your RBC
Royal Bank Credit Card. It replaces all previous RBC Royal Bank Visa
‡
/
Chargex
‡
or Mastercard
‡
Agreements and applies if we send you a
reissued or replacement Credit Card, including when your Credit Card
expires or if you change to a different RBC Royal Bank Credit Card type
covered by this Agreement. If your Credit Card type is discontinued or is
no longer offered by us for any reason, you agree that we may send you
a replacement Credit Card and that the replacement Credit Card will be
governed by the terms set out in this Agreement. This Agreement also
covers your RBC Royal Bank Credit Card Account.
When this Agreement refers to “you” or “your”, it includes each person
who signed or submitted the Credit Card Application, whose name is on
the Account or to whom a Credit Card on the Account has been issued
(each Credit Card issued on the Account will have its own unique card
number) other than an Authorized User. If this includes more than one
person, “you” means each one of you. All of you are, individually and
together, responsible under and bound by this Agreement. This means
that each of you is fully responsible for amounts owing on the Account,
irrespective of which one of you incurred or which Credit Card was
used to incur any particular charge. The amounts for which you are
responsible include any amounts that may have been owing on your
Account at the time your Credit Card was issued.
“You” and “your” do not include Authorized Users unless otherwise
indicated. An “Authorized User” is a person to whom we have issued a
Credit Card on your Account at your request. The terms under which we
will issue a Credit Card to an Authorized User are set in the “Authorized
Users” section of this Agreement. While your Authorized Users will have
the same ability to charge transactions to your Account as you do, you
will be responsible for all amounts owing on your Account, including
those incurred by Authorized Users. You are also responsible for
ensuring that all of your Authorized Users comply with the applicable
terms and conditions of this Agreement.
If you allow someone else including an Authorized User to use your
Credit Card or your Account number, you will be liable for any charges
incurred by that person even though you intended to limit your
authorization to a particular use, time or amount. When this Agreement
refers to “we”, “our” or “us”, it means Royal Bank of Canada and
companies under RBC
®
.
This Agreement is your promise to pay amounts owing on your Account.
You should read it carefully as it explains your rights and duties. The
signing, activation or use of a Credit Card or your Account number by
you or an Authorized User means that you confirm that you consent to
being provided with your Credit Card(s), have received and read this
Agreement and agree to and accept all of its terms effective as of that
date. Amounts are expressed in Canadian dollars unless otherwise
specified or you have a U.S. Dollar Visa Gold Credit Card.
From time to time, we may temporarily waive, delay the exercise of, or
choose not to enforce any of our rights under this Agreement. Any such
action will not affect our right to require that you fulfill your obligations
at another time, nor will it preclude any other or further exercise of any
other right under this Agreement.
By agreeing to the terms of this Agreement, you have requested the
benefits and services provided automatically with Credit Cards.
Different types of Credit Cards come with different benefits and
services, which we may change at any time.
Some of these benefits and services are provided by third parties.
These third parties, and not us, are responsible to you for the benefits
and services offered or provided by them.
Optional features are available at an additional cost to you. If you
request any of these optional features, we may send you a separate
agreement outlining any additional terms and conditions.
2. Your Rights and Duties as a Cardholder Using Your Credit Card
You can use your Credit Card and your Account number for any
permitted purpose including:
To understand how Royal Bank of Canada collects, uses and shares your personal information,
please see the Collection, Use, and Disclosure of Personal Information section.
¡ paying for goods and services, whether you buy in person, over the
phone, on the Internet or by mail order;
¡ making cash withdrawals at one of our branches, at another
financial institution or at a banking machine (ATM) which provides
this feature;
¡ taking advantage of a balance transfer offer by transferring all or
part of a balance you owe elsewhere to your Account, through our
digital banking service or by calling our Cards Customer Service at
1-800 ROYAL
®
1-2 (1-800-769-2512);
¡ taking advantage of an installment plan (if you are eligible) by
converting eligible purchases into monthly installment payments,
repayable pursuant to agreed upon terms (“Installment Plan”).
A Credit Card issued on your Account may only be used and directed by
the person (either you or an Authorized User) whose name is on that
Credit Card. You may not use your Credit Card or Account number for
any illegal, improper or unlawful purpose. We also reserve the right to
prevent your Credit Card or your Account from being used for certain
types of transactions as determined by us, including transactions
connected to Internet gambling. When you or your Authorized Users
use a Credit Card or your Account number for a transaction, we are
lending you the amount of your and your Authorized User’s purchase
or Cash Advance, as the case may be. By “Cash Advance(s)”, we mean
when you withdraw cash from your Account, make a balance transfer,
Cash-Like transaction and/or bill payment that is not a pre-authorized
charge that you set up with a merchant. You are liable for and must
repay all amounts owing on your Account. The total you owe includes
all purchases, Cash Advances, interest and fees. All of those amounts
will be shown on your monthly statement.
3. Mail Order, Phone or Internet Sales
When you pay for goods or services using your Account number without
showing your Credit Card, you will have the same responsibilities as if
you had shown your Credit Card and signed a sales draft or receipt or
entered your PIN.
You will be required to take additional steps (including using a
separate password and enrolling in customer security programs such
as Visa
‡
Secure or Mastercard SecureCode
‡
) in order to purchase
goods and services on the Internet from certain merchants. It is your
responsibility to participate in programs established and supported by
Visa, Mastercard or us as required if you want to take advantage of
these Internet purchase opportunities.
4. If Your Credit Card Expires
Your Credit Card expires at the end of the month shown on the Credit
Card. You must not use your Credit Card or your Account number if your
Credit Card has expired. If anything is charged to your Account after it
has expired, you are responsible for and must pay the amount owing.
5. Security Features and Unauthorized Use of Your Credit Card
We will provide you with a personal identification number (PIN) for
your Credit Card or advise you how to select it. We will also tell you how
to change your PIN.
Your PIN is an example of Personal Authentication Information, which
means a PIN or any other password or information that you create
or adopt to be used to authenticate your identity in relation to your
Credit Card or Account. Other examples of Personal Authentication
Information include passwords and access codes that may be used or
required for Internet or other transactions.
Protecting the security of your Credit Card is important. You agree
to keep your Personal Authentication Information confidential and
separate from your Credit Card and/or Account at all times. When
selecting Personal Authentication Information, make sure it cannot be
easily guessed. A combination selected from your name, date of birth,
telephone numbers, address or social insurance number must not be
used for your Personal Authentication Information.
If your Credit Card, Account Information (which means information
about your Credit Card Account including your Account number,
RBC Royal Bank Credit Card Agreement | 3
security code and expiry date), or Personal Authentication Information
is used in an unauthorized manner, you will not be responsible for
those charges unless you have demonstrated gross negligence (gross
fault if you reside in Quebec) in safeguarding the Credit Card, Account
Information, or Personal Authentication Information. You will not be
considered to have demonstrated gross negligence (gross fault if you
reside in Quebec) in the safeguarding of your Credit Card, Account
Information, or Personal Authentication Information if you (i) are
able to establish to our reasonable satisfaction that you have taken
reasonable steps to protect your Credit Card against loss or theft and
to safeguard your Account Information and Personal Authentication
Information in the manner set out in this Agreement or as we may
otherwise advise you from time to time, and (ii) cooperate fully with
our investigation.
You will, however, remain fully responsible for all such charges and be
considered to have demonstrated gross negligence (gross fault if you
reside in Quebec) in safeguarding your Credit Card, Account Information,
or Personal Authentication Information if you (i) voluntarily disclose
your Personal Authentication Information or otherwise contribute
to the unauthorized use of your Credit Card, Account Information or
access to your Account, (ii) fail to tell us in a reasonable time that your
Credit Card has been lost or stolen or that someone else may know
your Personal Authentication Information, or (iii) allow any person to
use your Credit Card or Account, including if the other person was a
minor or did not comply with any limitations you placed on their use of
the Credit Card or Account.
For the purposes of this protection, “unauthorized use” of a Credit
Card, Account Information, or Personal Authentication Information
means use by a person other than you or an Authorized User who does
not have actual, implied or apparent authority for such use, and from
which neither you nor an Authorized User receives any benefit.
In addition to what is set out in this Agreement, we may tell you
other steps you must take to safeguard your Personal Authentication
Information.
You must tell us immediately:
¡ if your Credit Card is lost or stolen;
¡ if you suspect that someone else is using your Credit Card or
Account number; or
¡ if you suspect that your Credit Card is missing.
You can contact us by calling our 24-hour toll-free number:
1-800 ROYAL
®
1-2 (1-800-769-2512). If you are outside North America, you
can call us collect at 1-514-392-9167. You may need operator assistance.
Once you have reported to us any of the above events, we will be
able to prevent use of the Credit Card, Account Information or
Personal Authentication Information and you will not be liable for any
unauthorized use following our receipt of your report. We can also
block use of your Credit Card and prevent use of your Account number
without telling you if we suspect unauthorized or fraudulent use of the
Credit Card or the Account number.
6. Making Payments
You may pay the New Balance or the Total Account Balance in full or
in part at any time. However, each month you must pay at least the
Minimum Payment due.
Your Total Account Balance is the total amount of your previous
account balance, plus all new purchases and debits, Cash Advances,
interest, and fees shown on your statement, minus the amount of any
payments and credits which have been posted to your account by your
statement date. If you have an Installment Plan, it includes the total
amount of Installments Not Yet Due (the Monthly Principal amount(s)
to be paid in future statements) as shown on your statement. The
Monthly Principal is the principal portion of the installed purchase
amount to be repaid each month.
Your New Balance is equal to your Total Account Balance as of your
statement date, minus the total amount of any Installments Not Yet Due
(if you have any Installment Plans). Your New Balance is equal to your
Total Account Balance if you do not have any Installment Plans.
It is your responsibility to select a payment method which results in
payments on your Account being received by us and credited to your
Account by the Payment Due Date as shown on your monthly statement.
If your Payment Due Date falls on a holiday or on a weekend, we will
extend the Payment Due Date to the following business day.
You can make payments on your Account at any time. You can pay
by mail, at one of our branches, at an ATM that processes payments,
through our telephone or digital banking services, or at certain other
financial institutions by registering your Account as a “Bill Payment” for
this purpose. Even when normal postal service is disrupted, you must
continue to make your payments.
Payments sent to us by mail or made through another financial
institution’s branch, ATM or digital banking service may take several
days to reach us and are not credited to your Account and do not adjust
your available credit until we have processed them. To ensure that a
payment is credited to your Account on the same business day you
make it, you must make the payment prior to 6:00 p.m. local time at one
of our branches or ATMs in Canada or through our telephone or digital
banking service.
Payments made at one of our branches or ATMs in Canada or through
our telephone or digital banking services automatically adjust your
available credit for the amount of the payment but may not show on
your Account activity until one to three days following the processing
of your payment.
You can also ask us to process your payment on your Payment Due
Date each month as a pre-authorized debit (“PAD”) from a deposit
account in Canada in Canadian Dollars (U.S. Dollars for U.S. Dollar
Visa Gold) with us or another financial institution that you designate
for that purpose. You may choose to pay the Minimum Payment or
the New Balance shown on your monthly statement. If you ask us to
automatically process payments in this manner, you agree that this
authorization, together with any written confirmation we provide you,
is our personal PAD Agreement as required by Rule H1 of the Rules of
the Canadian Payment Association. In addition, you agree to waive
any pre-notification requirements that exist where variable payment
amounts are being authorized. You may notify us at any time that you
wish to revoke your authorization and, provided that we have received
such notice at least 5 days before your next scheduled payment, we will
not process it. A PAD may, under certain circumstances, be disputed for
up to 90 days. The Rules are available for your review at payments.ca.
You are not permitted to make a payment exceeding your credit limit
unless the amount you owe at the time of payment is more than your
specified credit limit.
7. Minimum Payments
Each month you must pay at least the Minimum Payment due. Your
monthly statement will indicate the Minimum Payment.
Unless any of you reside in Quebec, the Minimum Payment will normally
be the total of (i) any Interest and Fees shown in the “Calculating Your
Balance” section of your monthly statement (excluding any Installment
Plan interest or monthly fees), plus (ii) $10, plus (iii) any Total Monthly
Plan Payments. Total Monthly Plan Payments are the amounts you
must repay each month if you have Installment Plans and are made up
of the Monthly Principal amount(s) plus Installment Plan interest or
monthly fee(s) due that statement.
If any of you reside in Quebec and your Credit Card Account was opened
on or after August 1, 2019, the Minimum Payment will normally be the
total of (i) 5% of the Remaining New Balance, plus (ii) any Total Monthly
Plan Payments. The Remaining New Balance is the New Balance minus
any Total Monthly Plan Payments.
If any of you reside in Quebec and your Credit Card Account was
opened prior to August 1, 2019, the Minimum Payment will normally be
the total of (i) 2.5% of the Remaining New Balance, plus (ii) any Total
Monthly Plan Payments until July 31, 2021. Thereafter, this percentage
will increase in increments of 0.5% annually, beginning August 1, 2021,
until 5% is reached on August 1, 2025.
In all cases, any past due Minimum Payments from previous months
will also be included in your current month’s Minimum Payment, and if
your New Balance is less than $10 or consists only of Total Monthly Plan
Payments, you must pay the New Balance in full.
4 | RBC Royal Bank Credit Card Agreement
You must make the Minimum Payment on or before the Payment Due Date
shown on your monthly statement. If you do not make your Minimum
Payment by the Payment Due Date or if you do not comply with other
terms of this Agreement, then in addition to our rights under the section
titled “Cancelling this Agreement or any Credit Card and forfeiture of
benefit of the term”, we can deduct amounts owing on your Account
from any other account you have with us and use those funds to pay the
amount you owe on your Account, without telling you in advance.
If you do not make your Minimum Payment by the Payment Due Date
and you have not paid it by the date on which we prepare your next
monthly statement (your New Statement Date), you will lose the benefit
of any Introductory Interest Rate or Promotional Interest Rate offer
in which you are participating and your standard interest rate(s) will
apply to new transactions posted to your Account and to all remaining
balances (except interest charges), subject to any further increase if
you do not make your Minimum Payment two (or more) times in any
12-month period as described below.
A loss of any Introductory Interest Rate or Promotional Interest Rate,
as described above, will take effect beginning on the first day of the
third statement period after the missed payment that caused the loss
of that rate.
If you do not make your Minimum Payment by the Payment Due Date and
you have not paid it by your New Statement Date two (or more) times
in any 12-month period, we will increase your annual interest rates to
5% (or 8% if you are a Visa Classic Low Rate Option cardholder) above
your standard purchase and Cash Advance interest rates. Increased
rates will apply to new transactions posted to your Account and to
all remaining balances (except interest charges). You will continue
to pay the higher interest rates until such time as you have paid the
Minimum Payment by your New Statement Date for 6 consecutive
months thereafter. Effective August 1, 2022, if you miss a Minimum
Payment that results in an increase to your annual interest rates, or
a continuation of higher interest rates, your higher interest rates will
be in effect until you have paid your Minimum Payment by your New
Statement Date for 12 consecutive months thereafter.
An increase in your annual interest rates, as described above, will take
effect beginning on the first day of the next statement period after the
missed payment that caused the increase in your annual interest rates.
Your statement period is shown on your monthly statement. Your
statement covers activity on your account from the day after your
previous statement was prepared to the last day of this statement
period (your statement date).
If you have any Installment Plans, and you do not make your Minimum
Payment (including the one due in the same statement period in which
an Installment Plan is created) by the Payment Due Date and you have
not paid it by your New Statement Date, all of your Installment Plans
will be cancelled. Any Monthly Principal amount(s) that you missed
paying and your Installments Not Yet Due (“Unpaid Plan Principal”)
will be subject to the interest rate applicable to regular purchases.
Any unpaid one-time fee or monthly fee(s) on your Installment Plans
will also be subject to the interest rate applicable to regular purchases
beginning on the date the fee was posted to your Account.
For a further explanation of interest charges and how they are
calculated, see the section titled “Determination of Interest”.
We may also choose not to take away the benefit of any Introductory
Interest Rate, Promotional Interest Rate, or Installment Plan or not to
increase your interest rates by 5% (or 8% if you are a Visa Classic Low
Rate Option cardholder) per annum as set out above. Our decision to
do so may depend upon, among other things, our assessment of you
and your Account in accordance with our credit risk policies.
From time to time, we may waive the requirement that you make a
Minimum Payment. In that case, interest will continue to be charged at
the rates set out on your monthly statement. Any waiver will not affect our
right to require that you make your Minimum Payment at another time.
8. Applying Your Payments
When you make a payment we will apply the amount, up to your Minimum
Payment, first to any Total Monthly Plan Payments on any Installment
Plans, second to any interest (excluding interest on Installment Plans),
and third to any fees (excluding monthly fees on Installment Plans).
We will apply the remainder of any Minimum Payment to your New
Balance, generally starting with amounts bearing the lowest interest
rates before amounts bearing higher interest rates.
If you pay more than your Minimum Payment, we will apply the amount
over the Minimum Payment to the remainder of your New Balance.
If the different amounts that make up your New Balance are subject
to different interest rates, we will allocate your excess payment in
the same proportion as each amount bears to the remainder of your
New Balance. If the same interest rate is applicable to both a Cash
Advance (which never benefits from an interest-free grace period) and
a purchase, we will apply your payment against the Cash Advance and
the purchase in a similar proportionate manner.
If you have paid more than your New Balance, we will apply any payment
in excess of the New Balance in the following order: (i) to amounts that
have not yet appeared on your monthly statement in the same manner
as set out above, and then (ii) to any Installments Not Yet Due, in the
same manner as set out above.
Credits arising from returns or adjustments are generally first applied
to transactions of a similar type, second to any interest and fees, and
the remainder to other amounts owing in the same manner as we
apply payments in excess of the Minimum Payment. Credits arising
from returns of eligible purchases converted into Installment Plans are
generally applied as follows:
¡ For Installment Plans set up through digital banking after the purchase
is made, such credits are applied to your regular purchases first and
will not normally reduce, pay off, or automatically cancel the amount of
your Installment Plan balance outstanding. Any excess is applied in the
manner set out above. If you have returned an installed purchase, you
may cancel the Installment Plan through digital banking.
¡ If you have selected to pay in installments at the time you make
your purchase, such credits will be applied to your Installment
Plan balance outstanding first. This means that depending on the
amount, such credits may automatically reduce your Total Monthly
Plan Payment in the current or a future month, reduce the number of
Total Monthly Plan Payments remaining, or pay off your Plan entirely.
Any excess is applied to your regular purchases first, and then to
other amounts owing in the manner set out above.
9. Your Credit Limit
Your initial or current credit limit appears in the Information Box
accompanying your Credit Card. This is the maximum amount which we
allow you and your Authorized Users, taken together, to charge to your
Account to cover purchases, Cash Advances, interest and fees.
As the charges on your Account increase, the amount of credit available
for you to use will decrease. We calculate how much credit you have
available by deducting from your credit limit the amount you owe us
including the amount of any purchases we have authorized but not yet
posted to your Account.
We may from time to time allow the amount you owe us to exceed your
credit limit by authorizing transactions in excess of your credit limit.
An Overlimit Fee will be charged to your Account when your balance
exceeds your credit limit at any time during your monthly statement
period. However, RBC Avion
®
Visa Infinite Privilege
‡
and RBC Avion
Visa Infinite Privilege for Private Banking Accounts are not charged an
Overlimit Fee. The Overlimit Fee does not apply if any of you reside
in Quebec. We may, at any time, refuse to authorize transactions in
excess of your credit limit and require you to pay any balances which
exceed your credit limit.
Your monthly statement shows your current credit limit as well as your
available credit. We may reduce your credit limit, without prior notice,
where appropriate including if you consistently make late payments —
or make no payments at all — or where there is a risk of loss to us,
including a deterioration due to credit quality. From time to time, as
part of the administration of your account, we may ask if you want to
change your credit limit. We will not increase your credit limit without
your express consent to do so. You may also ask us at any time to
review your eligibility for a credit limit increase.
Some merchants require that purchases be pre-authorized. Your
available credit will decrease by the amount authorized, whether or
not you receive goods or services at that time.
RBC Royal Bank Credit Card Agreement | 5
10. Determination of Interest
You have a minimum 21 day interest-free Grace Period for new
purchases. Your new purchases for each month are those which
appear in the Activity Description of that month’s statement (your
Current Statement). You can avoid interest on those new purchases
(except those converted to Installment Plans) and fees by paying the
New Balance in full on or before the Current Statement’s Payment Due
Date. For new purchases converted to Installments Plans, you will be
charged interest at the rate you have agreed to (unless you pay your
Total Account Balance in full on or before the Current Statement’s
Payment Due Date).
If you do not pay your New Balance in full on or before the Current
Statement’s Payment Due Date, you must pay interest on each
new purchase appearing on that statement retroactively from the
transaction date until the day we process your payment in full for those
purchases, or until the day before you convert your new purchase to
an Installment Plan, at the interest rate applicable to your regular
purchases. After you convert your purchase to an Installment Plan,
your Installment Plan terms, including any Installment Plan interest
or monthly fees, will apply. Your next monthly statement will include
interest accrued on each of those new purchases from their transaction
dates to the date we prepare that next monthly statement.
We will continue to charge interest on the unpaid portion of those new
purchases until the next time you pay the New Balance in full on or before
its Payment Due Date. Interest related to your purchases could appear
on the first statement you receive after we process that payment. This is
interest that was not included in the New Balance you paid in full because
it accrued between the date the monthly statement which showed that
New Balance was prepared and the date you made your payment.
For purchases converted to Installment Plans, interest is not included
on your first statement after you convert the purchase. Interest for the
first and second statement periods will appear on your second monthly
statement (unless you pay the Total Account Balance shown on the first
statement in full by the Payment Due Date).
If you have an Installment Plan that is cancelled for any reason on
or before the Payment Due Date for your first Total Monthly Plan
Payment, the Unpaid Plan Principal for the cancelled plan (in this case,
your installed purchase amount) will be subject to the interest rate
applicable to regular purchases beginning on the day of the purchase.
However, we will waive any interest on the Unpaid Plan Principal for the
cancelled plan beginning on the day your plan is created until the day
the cancellation is processed (which, for a missed payment, is the last
day of the statement period).
If you have an Installment Plan that is cancelled for any reason after
the Payment Due Date for your first Total Monthly Plan Payment,
the Unpaid Plan Principal for the cancelled plan will be subject to the
interest rate applicable to regular purchases beginning on the first
day of the statement period in which the cancellation is processed.
However, we will waive any interest on the Unpaid Plan Principal for
the cancelled plan beginning on the first day of the statement period
in which the cancellation is processed until the day the cancellation
is processed (which, for a missed payment, is the last day of the
statement period).
After the cancellation is processed, in the case where the New Balance
was paid in full by the Payment Due Date that was due in the statement
period in which the cancellation is processed, then:
¡ If you pay the New Balance in full by the Payment Due Date that was
due in the statement period following cancellation, then you will not
be charged interest on the Unpaid Plan Principal.
¡ If you do not pay the New Balance in full by the Payment Due Date
that was due in the statement period following cancellation, then we
will waive interest on the Unpaid Plan Principal beginning on the day
after the cancellation is processed until the last day of the statement
period in which the cancellation is processed.
Fees are treated in the same manner as purchases for the purpose of
charging interest. The transaction date for a fee is the date that the fee
is posted to your Account. Cash Advances are treated differently from
purchases and never benefit from an interest-free Grace Period – see the
section titled “Cash Advances”. We do not charge interest on interest.
The amount of interest we charge you on your Current Statement is
calculated as follows:
¡ We add the amount you owe each day, and divide that total by the number
of days in the statement period. This is your average daily balance.
¡ We multiply the average daily balance by the applicable daily interest
rate(s) (obtained by taking the annual interest rate(s) and dividing it
by the number of days in the year). We then multiply this value by the
total number of days in the statement period to determine the interest
we charge you. Where you have an Installment Plan, we use the total
principal amount of your Installment Plan still outstanding as the amount
that you owe each day to calculate your average daily balance.
When there is more than one applicable interest rate, we calculate your
interest based on the average daily balances for each rate.
Your Current Statement will show your New Balance, Total Account
Balance, Payment Due Date, transaction and posting dates, and interest
rates, including any applicable Introductory Interest Rate, Promotional
Interest Rates and/or Installment Plan interest rates.
11. Cash Advances
Interest is always charged on Cash Advances from the day the Cash
Advance is made. Cash Advance Fees or Promotional Rate Fees also
apply to certain Cash Advances, as set out in the “Other Fees” section
of your Agreement.
All of the following types of transactions are treated as Cash Advances,
and we charge interest from the transaction date:
¡ When you make a cash withdrawal from your Account at an RBC
branch or ATM, or at any other financial institution’s branch or ATM;
¡ When you take advantage of a balance transfer offer by transferring
all or part of a balance you owe elsewhere to your Account, through
our digital banking service or by calling our Cards Customer Service
at 1-800 ROYAL
®
1-2 (1-800-769-2512);
¡ When you make bill payments from your Account or transfer funds
from your Account to another RBC Royal Bank bank account, at one
of our branches or ATMs, or through our digital banking or telephone
banking service (1-800 ROYAL
®
1-1) (note that bill payments made
by pre-authorized charges to your Account that you set up with a
merchant will usually be treated as purchases, not as Cash Advances,
and we will not charge interest from the transaction date); and
¡ When you make Cash-Like transactions, which are transactions
similar to cash. This includes money orders, wire transfers, travellers’
cheques and gaming transactions (including betting, off-track
betting, race track wagers, casino gaming chips, and lottery tickets).
If you are uncertain as to whether a particular transaction will be
treated as a Cash Advance or as a purchase, please contact us.
12. Standard Annual Fees, Grace Periods and Annual
Interest Rates
The following provides some guidance with respect to standard non-
refundable annual fees, Grace Periods and standard interest rates
for our Credit Cards. If your card type is not shown, it means we are
not accepting new applications for that card, but you can refer to the
Information Box accompanying your card for this information.
Your standard annual fee and standard interest rates may be different
from those shown in this Agreement if the terms and conditions for (i)
other banking and related services you have with us provide otherwise,
or (ii) any promotion or program you may be participating in provides
otherwise. Annual fees are charged on the first day of the month following
your Account opening and annually thereafter on the first day of that
same month. Your annual fee may be charged monthly, depending on your
card type. When an annual fee is charged monthly, we divide the annual
amount by 12 and charge that amount on the last day of your monthly
statement period. In all cases, the annual fee associated with your credit
card will be charged as outlined above, whether or not the Credit Card is
activated.
Your current annual interest rates are set out on your monthly statement.
They may be different fixed rates from the standard interest rates shown
in the chart below or variable rates based on our Prime Rate.
6 | RBC Royal Bank Credit Card Agreement
If your interest rates are variable rates calculated by adding a fixed
percentage to our Prime Rate, they will vary as that Prime Rate varies.
The Prime Rate in effect on the first business day of the month in which
we prepare your monthly statement will apply for the entire statement
period. The Prime Rate portion of your variable rate will be restricted
to a maximum of 9%, no matter how high our Prime Rate may be. The
Prime Rate is the annual rate of interest we announce from time to
time as a reference rate then in effect for determining interest rates on
Canadian dollar commercial loans in Canada. It can be found online at
rbcroyalbank.com/rates.
We will give you at least 30 days written notice of any increase in your
standard interest rate(s) (other than increases because of an increase
in our Prime Rate or as otherwise set out in this Agreement).
The Grace Period is the number of days between the last day of your
monthly statement period and your Payment Due Date. It is also an
“Interest-Free” Grace Period for purchases and fees, but only if you pay
your New Balance in full every month on or before the Payment Due
Date, as discussed in the “Determination of Interest” section of this
Agreement. If the New Balance on your previous monthly statement was
paid in full by the Payment Due Date, the Grace Period for your current
monthly statement will continue to be the minimum number of days
shown in the following chart for your Credit Card. If the previous New
Balance was not paid in full by the Payment Due Date, your Payment
Due Date will be extended to 25 days from the last day of your monthly
statement period regardless of the type of Credit Card you hold.
Credit Card
Non-Refundable
Annual Fees
Grace Period
(days)
Annual
Interest Rate
Primary
Card
Each
Additional
Card
Purchases
Cash
Advances*
moi RBC Visa $0 $0 21 20.99% 22.99%
RBC ION
TM
Visa $0 $0 21 20.99% 22.99%
RBC Rewards+
®
Visa $0 $0 21 20.99% 22.99%
RBC Visa Platinum
‡
$0 $0 21 20.99% 22.99%
RBC Cash Back Mastercard $0 $0 21 20.99% 22.99%
RBC Visa Classic Low Rate
Option
$20 $0 21 12.99% 12.99%
RBC ION+
TM
Visa $48** $0 21 20.99% 22.99%
Signature
®
RBC Rewards
®
Visa
$39 $0 21 20.99% 22.99%
WestJet RBC Mastercard $39 $19 21 20.99% 22.99%
RBC US Dollar Visa Gold $65 US $30 US 21 20.99% 22.99%
RBC Cash Back Preferred
World Elite Mastercard
$99 $0 21 20.99% 22.99%
WestJet RBC World Elite
Mastercard
$119 $59 21 20.99% 22.99%
RBC Rewards Visa Preferred $110 $40 21 20.99% 22.99%
RBC Avion Visa Platinum $120 $50 21 20.99% 22.99%
RBC Avion Visa Infinite
‡
$120 $50 21 20.99% 22.99%
RBC Cathay Pacific
‡
Visa
Platinum
$120 $50 21 20.5% 22.99%
RBC British Airways
‡
Visa
Infinite
$165 $75 21 20.5% 22.99%
RBC Avion Visa Infinite
Privilege
$399 $99 21 20.99% 22.99%
RBC Avion Visa Infinite
Privilege for Private
Banking
$399 $99 21 20.99% 22.99%
* If any of you reside in Quebec and hold a Credit Card other than the
RBC Visa Classic Low Rate Option, the annual interest rate on Cash
Advances is 21.99%.
** Annual fee is charged monthly. $4 a month ($48 annually) for the
primary card.
13. Other Fees
Cash Advance Fee: When you obtain the following types of Cash
Advances at your standard interest rate or at an Introductory Interest
Rate, a $5.00 fee for each transaction will be charged to your Account,
unless otherwise stated:
(i) cash withdrawals from your Account at one of our branches or
ATMs, or at any other financial institution’s ATM, in or outside of
Canada;
(ii) bill payments from your Account that are not pre-authorized
charges that you set up with a merchant or when you transfer
funds from your Account to another RBC Royal Bank bank account
at one of our branches or ATMs, or through our digital banking or
telephone banking service;
(iii) when you make Cash-Like transactions in or outside of Canada.
The Cash Advance Fee is $3.50 for the U.S. Dollar Visa Gold.
Fees are charged within 3 business days from when the transaction is posted.
Promotional Rate Fee: When you take advantage of a Promotional
Interest Rate offer during the promotional period by making a balance
transfer through our digital banking service or by calling our Cards
Customer Service at 1-800 ROYAL
®
1-2, a fee representing up to 3%
of the balance transfer amount will be charged to your Account. The
exact Promotional Rate Fee will be disclosed at the time the offer is
made to you. Fees are charged within 3 business days from when the
transaction is posted.
Overlimit Fee: If your balance exceeds your credit limit at any time
during your monthly statement period, a $29 fee will be charged to
your Account on the day your balance exceeds your credit limit and
on the first day of each subsequent statement period if your balance
remains over the limit. A maximum of one Overlimit Fee per statement
period is charged. The Overlimit Fee is not applicable to RBC Avion
Visa Infinite Privilege and RBC Avion Visa Infinite Privilege for Private
Banking Accounts. The Overlimit Fee does not apply if any of you reside
in Quebec.
Dishonoured Payment Fee: If a payment is not processed because a
bank returns a cheque or refuses a pre-authorized debit, a $45 fee will
be charged to your Account on the date the payment reversal is posted.
This fee is in addition to any fee charged for insufficient funds in the
bank account.
Additional Monthly Statement Copy Fee: If you order an additional copy
of your monthly statement, a $5 fee will be charged to your Account
within 3 business days from when the copy was requested. A fee of
$1.50 will be charged to your Account within 3 business days from each
monthly statement update obtained from one of our branches in Canada
or obtained at an ATM that provides monthly statement updates.
Transaction Receipt Copy Fee: If you request a copy of any transaction
receipt, no fee will be charged if it relates to a transaction on your
current monthly statement. Otherwise, a $2 fee for each copy will be
charged to your Account each time the situation occurs. Receipt copies
are not always available for purchases made using your Credit Card
with your PIN.
Installment Plan Fee: A fee may be charged when you take advantage
of an Installment Plan. If charged, it will be disclosed to you at the time
you set up your plan, and will be either a (i) one-time fee of up to 3% of
the total purchase amount converted to an Installment Plan, charged
within 3 business days from the date of conversion, or (ii) monthly fee
of up to 1.15% of the total purchase amount converted to an Installment
Plan, charged on the last day of each statement period, so long as any
portion of the purchase amount remains in the Installment Plan. Where
your Installment Plan has a monthly fee, the monthly fees for the first
and second statement periods are charged on your second monthly
statement. The Installment Plan Fee does not apply if any of you reside
in Quebec.
For U.S. Dollar Visa Gold, these fees are stated in U.S. Dollars.
Fees may change. If they do, we will tell you in advance. If we use a
collection agency or a law firm to collect or attempt to collect amounts
owed by you to us, you must pay all of our expenses, including legal fees.
RBC Royal Bank Credit Card Agreement | 7
14. Avion Rewards Program
Many of our Credit Cards allow you to earn Avion points, which can
be redeemed for merchandise, travel and other rewards. If you have
this type of Credit Card, the Avion Rewards Terms and Conditions set
out the terms of your participation in the Avion Rewards program.
To participate in the Avion Rewards program and start earning Avion
points, you need to activate and sign your Credit Card, and/or use your
Credit Card or Account number. As soon as you or any Authorized User
on the Account uses their Credit Card or Account number, it means that
you have read the Avion Rewards Terms and Conditions, and that you
understand and agree with everything provided therein.
The Avion Rewards Terms and Conditions are available for your
review at avionrewards.com/termsandconditions. If you would like a
paper copy, please let us know. Vous pouvez consulter les conditions
du programme Avion Récompenses au avionrecompenses.com/
conditionsduprogramme. Si vous désirez une copie imprimée, veuillez
nous en faire part.
15. RBC Cash Back Program
Some of our Credit Cards allow you to earn back a certain percentage
of the total amount of eligible net purchases charged to your Account
annually, as a credit to your Account. If you have this type of Credit
Card, the RBC Cash Back Program Terms and Conditions set out the
terms of your participation in the RBC Cash Back Program, including
the manner in which the cash back credits are calculated and credited.
To participate in the RBC Cash Back Program and start earning cash
back credits, you need to activate and sign your Credit Card, and/or use
your Credit Card or Account number. As soon as you or any Authorized
User on the Account uses their Credit Card or Account number, it means
that you have read the RBC Cash Back Program Terms and Conditions,
and that you understand and agree with everything provided therein.
The RBC Cash Back Program Terms and Conditions are available for
your review at rbc.com/cashbackterms. If you would like a paper copy,
please let us know. Vous pouvez consulter les conditions du programme
Remise en argent RBC au rbc.com/conditionsremiseenargent. Si vous
désirez une copie imprimée, veuillez nous en faire part.
16. Co-Branded Credit Cards
Some of our Credit Cards allow you to participate in the loyalty programs
of other selected companies. These companies do not act on our
behalf. They are solely responsible to you for the services and benefits
offered through their loyalty programs as well as the administration
of such programs, including how you can earn and redeem partner
rewards (such as points, miles or reward dollars), and any changes to
or termination of such programs. We are not responsible for any loss
suffered as a result of your participation in such loyalty programs.
17. Special Offers (Introductory and Promotional Interest Rates)
We may make special offers to you from time to time including
Introductory Interest Rate and other Promotional Interest Rate offers
that temporarily lower the interest rate applicable to portions of your
balance, such as when you make certain types of Cash Advances. We
sometimes make Introductory Interest Rate offers which apply to new
Accounts only. For example, we could offer a low Introductory Interest
Rate applicable to certain transactions for a limited period of time,
such as a 3.9% Introductory Interest Rate on all Cash Advances for the
first 9 months. A Promotional Interest Rate offer is an offer we may
periodically make to you that applies to your Credit Card after your
Account has been opened. For example, we could offer you a low
Promotional Interest Rate applicable to certain transactions for a
limited period of time, such as a 1.99% Promotional Interest Rate on
Balance Transfers for 12 months.
If we make you a special offer, we will explain its scope and duration
and any additional terms that apply to it. If you accept the special offer
by taking advantage of it, you will be bound by this Agreement and any
additional terms we set out in the offer. When a special offer that you
are participating in expires or comes to an end, its terms will end and the
terms and conditions of this Agreement will continue to apply, including
those related to interest and payments. Your monthly statement will set
out any Introductory Interest Rate(s), or Promotional Interest Rate(s)
that applies to your New Balance, any remaining balances associated
with those rates, and when those rates expire, as well as the details of
any Installment Plan offers you are participating in. If any expiry date
falls on a date for which we do not process statements (for example,
weekends and certain holidays), we will continue to provide you with
the benefit of that special offer until our next statement processing day.
18. Installment Plan Program
Installment Plans allow you to pay for eligible purchases in monthly
installment payments, on agreed terms. The applicable interest rate,
any fees and the repayment period will be presented to you at the
time you set up your plan. Purchases converted to Installment Plans
continue to be counted towards your available credit limit.
We may cancel your Installment Plan(s) in certain circumstances, as
detailed in your Installment Plan terms, including if you change your
Credit Card to an ineligible card type, if you ask us to assist you in
disputing the purchase converted to an Installment Plan, or your
Account is closed for any reason. You cannot make any changes to
your Installment Plan once you have converted to an eligible purchase;
however, you may choose to cancel your Installment Plan at any time.
If your Installment Plan is cancelled, interest on your Installments Not
Yet Due will be determined as set out in the “Determination of Interest”
section above.
If you are eligible for an Installment Plan, we will explain its scope
and duration and any additional terms that apply to it. If you set up
an Installment Plan, you will be bound by this Agreement and the
additional terms. Your monthly statement will set out the details of any
Installment Plan(s) you are participating in.
19. Foreign Currency Conversion
The exchange rate shown on your Statement, to six decimal places, is
calculated by dividing the converted Canadian dollar (CAD) amount,
rounded to the nearest cent, by the transaction currency amount. It may
differ from the original benchmark rate because of this rounding. The CAD
amount charged to your account is 2.5% over the benchmark rate. Some
foreign currency transactions are converted directly to CAD, while others
may be converted first to U.S. dollars, then to CAD. In either case, the
benchmark rate will be the actual exchange rate applied at the time of the
conversion, and is generally set daily. The original benchmark rate at the
time a transaction was converted may be obtained at visa.com/exchange,
if set by Visa, or mastercard.ca/currency-converter, if set by Mastercard. If
you are paying interest on your Account, interest will also be charged on
the full value of your foreign purchases, as determined by our exchange
rate. For U.S. Dollar Visa Gold Cardholders, transactions are shown in U.S.
Dollars, and the same principles will apply if an amount is charged in a
currency other than U.S. Dollars. If you have any questions, please call us
toll-free at 1-800 ROYAL
®
1-2 (1-800-769-2512).
20. Refunds
If a store or merchant gives a refund to you, we will reduce your balance
owing by the amount of the refund. However, if interest has been
charged as a result of the transaction, we will not refund the interest.
If you use your Credit Card or your Account number for a transaction
in a foreign currency, and the merchant gives you a refund, the two
transactions (the charge and the credit) will not exactly balance
because of the exchange rate and currency fluctuations.
21. Recurring Payments
You are responsible for any recurring payments you have authorized
merchants to charge to your Account, even after you or we cancel this
Agreement. If we reissue or replace your Credit Card and you have set
up recurring payments, you agree that we may provide that merchant
with your new Credit Card number and expiry date. If you wish to
discontinue any such payments, you must contact the merchant in
writing and then check your monthly statements to ensure that the
payments have, in fact, been discontinued. If they have not stopped
despite your instructions to a merchant, we may be able to assist you
if you provide us with a copy of the written request to the merchant.
22. Problems with a Purchase
If you have problems with anything you buy using your Credit Card or
your Account number, you must pay the amount owing on your Account
and settle the problem directly with the store or merchant. In some
circumstances, we may be able to provide assistance in resolving disputed
8 | RBC Royal Bank Credit Card Agreement
transactions. If you wish to discuss a dispute, you may contact us toll-free
during regular business hours at 1-800 ROYAL
®
1-2 (1-800-769-2512).
23. Authorized Users
An Authorized User is a person to whom we have issued a Credit Card
on your Account at your request. You can add or remove Authorized
Users by contacting us, though we may limit the number of Authorized
Users on the Account.
Authorized Users have the same ability to charge transactions to your
Account as you do. However, they have no responsibility to us for any
amounts owing for purchases, Cash Advances, fees and interest on the
Account. If an Authorized User is responsible to you for any of these
amounts, you will need to make your own arrangements with that
Authorized User for repayment.
It is your responsibility to ensure that each Authorized User receives a
copy of this Agreement and any replacements or amendments to this
Agreement, as well as any notices that affect the use of a Credit Card
or your Account. You are responsible for ensuring that all of your
Authorized Users comply with the applicable terms and conditions
of this Agreement.
We may provide Authorized Users with access to information about
their transactions on your Account, the credit limit on your Account and
the amount of credit available to them on your Account.
You may assign individual card limits (up to your current credit limit) to
each Authorized User. The card limit is the maximum amount that can
be charged to an Authorized User Card each month. This option is not
available for all Credit Card types and is subject to additional terms we
set out when you enroll.
24. Obligations as an Authorized User
By signing, using or activating a Credit Card in his or her name, an
Authorized User confirms that they have received and agree to
comply with the terms and conditions of this Agreement, except that
an Authorized User will not be responsible to us for the payment of
any amounts owing in respect of purchases, Cash Advances, fees or
interest on the Account, and will not be bound by the provisions in this
Agreement relating to the repayment of such amounts. An Authorized
User is not entering into a credit agreement with us. Without limiting
the general obligation of an Authorized User to comply with this
Agreement, an Authorized User agrees, among other things, that:
¡ The Credit Card issued to the Authorized User will not be used for any
illegal, improper or unlawful purpose or if it has expired;
¡ The Credit Card issued to the Authorized User is for his or her use
exclusively and will not be used nor will his or her use be directed by
any other person;
¡ All security requirements including those designed to protect
Personal Authentication Information will be complied with;
¡ The Authorized User will report to us if he or she suspects that his or
her Credit Card has been lost or stolen.
In addition, the Authorized User agrees to permit the collection, use
and disclosure of personal information as set out in the "Collection,
Use, and Disclosure of Personal Information" section of the Agreement.
25. Assignment of Our Rights
We may, at any time, sell, transfer or assign any or all of our rights under
this Agreement. If we do so, we can share information concerning your
Account with prospective purchasers, transferees or assignees. In any
such case, we will ensure that they are bound to respect your privacy
rights in the same way that we are.
26. Your Monthly Statement
Each month, we will provide you with your monthly statement. However,
we will not provide a monthly statement if there has been no activity
that month and nothing is owing.
We will prepare your monthly statement at approximately the same
time each month. If the date on which we would ordinarily prepare
your monthly statement falls on a date for which we do not process
statements (for example, weekends and certain holidays), we will
prepare your monthly statement on our next statement processing day.
Your Payment Due Date will be adjusted accordingly.
With your consent, we may provide your monthly statement electronically
through our digital banking service.
It is up to you to review your monthly statement and to check all
transactions, interest charges and fees. If you think there is an error on
your monthly statement, you must contact us.
If you do not contact us within 30 days of the last day of the relevant
statement period, the monthly statement and our records will be
considered correct and you may not later make a claim against us in
respect of any charges on the Account.
27. Electronic Communications
With your consent, we may provide your monthly statement, this
Agreement, and any other document relating to your Account to you
electronically, including over the Internet or to an e-mail address
you provide us for this purpose. For legal purposes, documents sent
electronically to you will be considered to be “in writing” and to have
been signed and/or delivered by us. We may rely upon and treat as
duly authorized and binding on you any electronically authenticated
document that we receive from you or which appears to have been sent
by you.
In order to communicate with us by electronic means, you will be
instructed to comply with certain security protocols established by us
from time to time. These security measures are intended to protect both
of us, and you must take all reasonable steps to prevent unauthorized
access to your monthly statement and any other documents exchanged
between us electronically.
28. Alerts
If you have digital banking or have provided us with your email, we
will send you an electronic alert if the available credit on your Account
is less than $100 or such other amount that you have communicated
to us. Once this service is established by us, we will provide you with
instructions on how you can set the amount for your alert and how to
opt out of this service should you not wish to receive alerts.
29. Co-Borrower Authority and Disclosure Options
If there is more than one of you, then each of you acknowledges that we
may choose to consider each of you as having the authority to act for
each other and receive documents on behalf of each other. This means
that we may take instructions from any one of you without dealing with
any other one of you.
We are required to give you cost of borrowing disclosure documents (for
example, your initial disclosure or your monthly statements). If there is
more than one of you, we will send each of you your own separate copy of
these documents to the addresses that appear in our records unless both
of you consent to receiving joint disclosure. Joint disclosure means these
documents will be sent to one address you jointly designate. Your choice
will continue to apply even after the reissuance or replacement of any
Credit Card(s), a change to a different Credit Card type, or any amendment
to your Agreement. If you chose joint disclosure, it is the responsibility of
the person designated to receive the disclosure to provide a copy to the
other one of you. You may change your disclosure options at any time.
If you select joint disclosure, you may change to separate disclosure.
You can do this by visiting any branch or by calling us at 1-800-769-2512.
Remember it is your responsibility to tell us if your address changes.
30. Tell Us If You Move
Certain terms of this Agreement apply to you and to your Account based
on the province or territory in which you reside, which we determine
by the information you provide to us. We depend on you to tell us
immediately if you change your address so that we can administer your
Account and communicate with you accurately.
31. Amending Your Agreement
We may change your Agreement from time to time, including changes
to provisions relating to:
1) What the Agreement covers;
2) The rights and duties associated with your or an Authorized User’s
use of your Account and Credit Card and responsibility for amounts
owing;
RBC Royal Bank Credit Card Agreement | 9
3) Security features and unauthorized use of your Credit Card;
4) The credit limit (subject to section 9 titled “Your Credit Limit”), Cash
Advances, purchases, interest and non-interest fees;
5) Payments (including minimum payments) and application of
payments;
6) Card privileges, features, programs and offers;
7) Authorized users;
8) Foreign currency conversion;
9) Communications, language and monthly statements;
10) Cancellation, amendment, interpretation and enforcement of this
Agreement;
11) The assignment of our rights;
12) Limitation of liability;
13) Complaints and privacy;
14) Co-Borrower authority and disclosure options; and
15) Changes in our internal processes
(each an “Amendment”).
We will send you, at least thirty (30) days before the Amendment takes
effect, a written notice drawn up clearly and legibly, setting out the new
clause(s) only, or the amended clause(s) and the clause(s) as it (they)
read formerly, the date of the coming into force of the Amendment
and your rights set forth below. The change will take effect on the date
indicated in the notice.
You may refuse the Amendment, terminate this Agreement and request
to close your Account without cost, penalty or cancellation indemnity
by sending us a notice to that effect no later than thirty (30) days after
the Amendment comes into force, if the Amendment entails an increase
in your obligations or a reduction in our obligations. You may send us
your notice at PO BOX 4047, STN A, TORONTO ON M5W 1L5. If you refuse
the Amendment and close your Account, you are required to repay all
amounts owing under this Agreement.
If you have not taken any of the steps in the above paragraph, and your
Credit Card or your Account number is used for a transaction, or if any
amount owing remains unpaid after the Amendment comes into force, it
will mean you accept the Amendment we have made to the Agreement.
32. Interpreting and Enforcing This Agreement
This Agreement will be interpreted in accordance with the applicable
laws of the province or territory in which you reside (or the applicable
laws of Ontario if you reside outside Canada) and the applicable laws
of Canada. In the event of a dispute, you agree that the courts in the
province or territory where you reside shall be competent to hear such
dispute and you agree to be bound by any judgment of that court.
33. Limitations on Our Liability
We try to ensure that your Credit Card and Account number are
accepted when presented. However, we will not be liable to you for
damages (including special, indirect or consequential damages) that
may result if, for any reason, your Credit Card or your Account number
is not accepted or you are unable to access your Account.
34. Cancelling this Agreement or any Credit Card and
Forfeiture of Benefit of the Term
Cancellation of this Agreement or any Credit Card – We have the
right to cancel this Agreement and/or any Credit Card issued on your
Account if you do not comply with the terms of this Agreement or for
any other reason, at any time, without telling you in advance.
You may also cancel this Agreement by telling us. We may require that
any cancellation be done in writing. This Agreement will remain in
effect until you pay us in full the amounts you owe on your Account.
If we or you cancel this Agreement, you will remain responsible for
all amounts you owe on your Account and you must immediately stop
using your Credit Card and return your Credit Card to us.
We own all Credit Cards issued on your Account. You must return all
Credit Cards issued on the Account to us if we ask you to do so.
Forfeiture of Benefit of the Term – If you do not make your Minimum
Payment as provided for under this Agreement, if you do not comply with
other terms of this Agreement or if this Agreement has been cancelled,
we may take any or all of the following steps without notifying you:
¡ require immediate repayment of all amounts you owe on your
Account, regardless of whether they are due and payable;
¡ require that you return or destroy all Credit Cards issued on the
Account;
¡ deduct amounts owing on your Account from any other account
you have with us and use them to pay the amount owing on your
Account; and
¡ pursue our remedies at law and exercise any other rights we have
under this Agreement.
Quebec residents only – Clause required under the Consumer
Protection Act
In the context of this section, you should be informed of the following:
(Clause of Forfeiture of Benefit of the Term)
Before availing itself of this clause, the merchant must forward the
consumer a notice in writing, and unless it is exempted in accordance
with section 69 of the General Regulation, it must forward the consumer
a statement of account.
Within 30 days following the receipt by the consumer of the notice and,
where necessary, of the statement of account, the consumer may:
(a) either remedy the fact that the consumer is in default;
(b) or present an application to the court to have the terms and
conditions of payment prescribed in this contract changed.
It is in the consumer’s interest to refer to sections 104 to 110 of the
Consumer Protection Act (chapter P-40.1) as well as to section 69 of
the General Regulation made under that Act and, where necessary, to
communicate with the Office de la protection du consommateur.
35. How to Contact Us
If you need help or have questions about your Account, please call us
toll-free at 1-800 ROYAL
®
1-2 (1-800-769-2512) during regular business
hours, or you may write to us at PO BOX 4047, STN A, TORONTO ON
M5W 1L5.
36. Complaints
If you have a complaint, you may call us at 1-800-769-2512 or visit your
local branch. Our complaint resolution process is explained in our
brochure “How to Make a Complaint”. You may obtain a copy of this
brochure at any of our branches, by calling the toll-free number shown
above, or online at rbc.com/customercare.
All banks must comply with a variety of federal consumer laws that
protect you. The Financial Consumer Agency of Canada (“FCAC”)
supervises all federally regulated financial institutions for compliance
with federal consumer protection laws. The FCAC does not resolve
individual customer complaints, but will determine whether we are in
compliance. If you believe that your complaint relates to a violation of
a federal consumer protection law, you may submit your complaint. If
you have a complaint about a potential violation of federal consumer
protection laws, please contact us or you may contact the FCAC at:
Financial Consumer Agency of Canada
6th Floor, Enterprise Building
427 Laurier Avenue West, Ottawa, Ontario K1R 1B9
Telephone: 1-866-461-3222 for service in English
1-866-461-2232 for service in French
Facsimile: 1-866-814-2224
Website: fcac-acfc.gc.ca
37. Language
Your choice of language – When you applied for your Credit Card, you
indicated whether you wanted us to communicate with you in English or
French. We will respect your choice in all our correspondence with you,
except as otherwise agreed. If you would like a copy of this Agreement in
the other language or would otherwise prefer to deal with us in the other
language, please let us know.
In Quebec – Both of us, you and we, have requested that this Agreement
and any related documents be written in English. Les parties à la présente
convention, soit vous et nous, ont demandé que cette convention et tout
document connexe soient rédigés en anglais.
10 | RBC Royal Bank Credit Card Agreement
38. Collection, Use, and Disclosure of Personal Information
Collecting Your Personal Information
We collect financial and other information about you from time to time
such as:
¡ information establishing your identity (for example: name, address,
phone number, date of birth, etc.) and your personal background;
¡ information about your transactions or other dealings with and through
us;
¡ information you provide in an application for any of our products and
services;
¡ information about your use of our products and services; and
¡ information about financial behaviour such as your payment history
and credit worthiness.
We collect and confirm this information during the course of our
relationship. We obtain this information from a variety of sources,
including from you; from your use of our products and services;
from service arrangements you make with or through us; from credit
reporting agencies, other financial or lending institutions, or insurers;
from registries; from fraud detection and prevention agencies, service
providers, or regulatory or governmental bodies; from references you
provide to us; and from other sources, as is necessary for the provision of
our products and services.
You acknowledge receipt of notice that from time to time reports
about you may be obtained by us from credit reporting agencies.
Using Your Personal Information
This information may be used from time to time for the following purposes:
¡ to verify your identity and investigate your personal background;
¡ to open and operate your account(s) and provide you with products and
services you may request;
¡ to maintain up to date records;
¡ to manage our risks and operations, and detect and prevent fraud or
suppress financial abuse;
¡ to better understand your financial situation;
¡ to determine your eligibility for products, services, programs and
promotions;
¡ to manage and administer loyalty programs and promotions;
¡ to help us better understand the current and future needs of our clients;
¡ to communicate to you any benefit, feature and other information
about products and services you have with us;
¡ to facilitate the operation of payment networks including to process
transactions and present Installment Plan payment options, and to
resolve disputes;
¡ to help us better manage our business and your relationship with us;
¡ to create aggregated and anonymous information, statistics, and
reports and to generate data insights, analysis, and predictive models;
¡ and as required or permitted by law.
We may also use this information as described in “Other Uses and
Disclosures of Your Personal Information” below.
We may use automated processing to make decisions about you,
including credit and loan adjudication, where applicable.
Disclosing Your Personal Information
We make this information available to our employees, agents and service
providers, who require access for the purposes described above. Our
employees, agents and service providers are required to maintain the
confidentiality of this information.
In the event our service provider is located outside Canada, the service
provider is bound by, and this information may be disclosed in accordance
with, the laws of the jurisdiction in which the service provider is located.
Your personal information may be transmitted through, stored, or
processed in countries or provinces other than your home jurisdiction, in
which case the information is bound by the laws of those jurisdictions and
may be disclosed in accordance with those laws. We will take measures
to protect your personal information with appropriate contract clauses or
other applicable safeguards.
We may share this information with other organizations (such as other
financial or lending institutions, or insurance companies), fraud detection
and prevention agencies, service providers, or regulatory or governmental
bodies to prevent, detect or suppress financial abuse, fraud or other
criminal activity, protect our assets and interests, defend or settle claims,
manage risks and resolve disputes.
We share this information with the operators and participants of payment
networks to process payments and other transactions, manage risks,
detect and prevent fraud, maintain up to date records, resolve disputes
and administer loyalty programs, promotional activities or other activities
related to your Credit Card or Account.
We share your credit, financial and other related information with credit
reporting agencies for the purposes of maintaining the accuracy and
integrity of the credit reporting system. Credit reporting agencies may
share this information with others.
We share this information with your consent or where required in order to
facilitate the provision or administration of a product or service that you
have requested.
We collect and share this information with RBC companies (i) to manage
our risks and operations and those of RBC companies, (ii) to comply with
valid requests for information about you from regulators, government
agencies, public bodies or other entities who have a right to issue such
requests, and (iii) to let RBC companies know your choices under “Other
Uses and Disclosures of Your Personal Information” below for the purpose
of knowing and honouring your choices.
We share this information where permitted or required by law, such as to
comply with valid requests for information about you from regulators,
government agencies, public bodies or other entities who have a right to issue
such requests, or to collect a debt owed to us. We may share this information
in connection with the sale of all or part of our business or assets.
If we have your social insurance number, we may use it for tax related
purposes if you hold a product generating income and share it with
the appropriate government agencies, and we may also share it with
credit reporting agencies as an aid to identify you.
Other Uses and Disclosures of Your Personal Information
¡ We may use and disclose this information to promote our products and
services, and promote products and services of RBC companies or third
parties we select, which may be of interest to you. We may communicate
with you through various channels using the contact information you
have provided.
¡ We may also, where not prohibited by law, share this information with
RBC companies for the purpose of referring you to them or promoting to
you products and services which may be of interest to you. We and RBC
companies may communicate with you through various channels using
the contact information you have provided. You acknowledge that as a
result of such sharing they may advise us of those products or services
provided.
¡ If you also deal with RBC companies, we may, where not prohibited by
law, consolidate this information with information they have about
you to allow us and any of them to manage your relationship with RBC
companies and our business.
You understand that we and RBC companies are separate, affiliated
corporations. RBC companies include our affiliates which are engaged
in the business of providing any one or more of the following services to
the public: deposits, loans and other personal financial services; credit,
charge and payment card services; trust and custodial services; securities
and brokerage services; and insurance services.
You may choose not to have this information shared or used for these
other purposes described above under “Other Uses and Disclosures
of Your Personal Information” by contacting us as set out below. In this
event, (i) you will not be refused credit or other services just for making
this choice; and (ii) we will respect your choices; and (iii) we will share
your information with RBC companies for the purpose of knowing and
honouring your choices.
Installment Plan Program
If you are eligible for an Installment Plan, we will disclose your plan
eligibility details and Credit Card identifier information (such as your
Credit Card number) to our third party service provider(s) in order to
allow you to pay in installments at the time of making your purchase at
participating merchants in-store or online. You may choose not to have this
RBC Royal Bank Credit Card Agreement | 11
information shared for this purpose by contacting us at 1-800 ROYAL
®
1-2
(1-800-769-2512). However, Installment Plans remain a feature on your
Credit Card, and you may still choose to set up a Plan after purchase if
you are eligible.
Co-branded credit cards
If your Credit Card is a co-branded credit card, you acknowledge and
consent to the following additional uses and disclosure of information
about you, as disclosed to you when you applied for your Credit Card.
Information you gave us in your application was shared with the co-
brand partner for enrolment in that co-brand partner’s rewards/loyalty
program and used to open an appropriate rewards/loyalty account with
that co-brand partner in your name, if you did not already have one. We
may transmit to that co-brand partner any updates we receive of any of
that information. From time to time, we and the co-brand partner may
also exchange information about you (which may include your name,
email address, mailing address, date of birth and credit card account
number) in order to provide you with the benefits, services, or partner
rewards (such as points, miles or reward dollars) that you earn with your
co-branded credit card and to provide you with information about those
benefits, services or partner rewards.
Co-branded WestJet RBC World Elite Mastercard, WestJet RBC Mastercard
and moi RBC Visa credit cards
This subsection supplements the subsection titled “Co-branded credit
cards” above, and only applies to the WestJet RBC World Elite Mastercard,
WestJet RBC Mastercard and moi RBC Visa credit cards (each, a “Co-
Branded Credit Card”).
For the purposes of this subsection, WestJet and METRO Inc. are each
referred to herein as a “Co-Branded Partner”; the WestJet Rewards
Program and METRO Inc.’s moi rewards program are each referred to herein
as a “Partner Rewards Program”; partner rewards (such as points, miles
or reward dollars) earned through a Partner Rewards Program are referred
to herein as “Partner Rewards”; and “you” refers only to the primary
cardholder who initially signed or submitted the Credit Card Application
for the Co-Branded Credit Card, and whose name is on the Account and
the Partner Rewards Program account. If your Credit Card is a Co-Branded
Credit Card, you acknowledge and consent to additional disclosure and
uses of information by us and by the Co-Branded Partner, including:
(i) disclosure by us to the applicable Co-Branded Partner of information
about transactions made by all cardholders on the Account – for
example, information about the merchant, transaction amount,
transaction date, and total purchases (“Transactional Information”).
If there is more than one cardholder on the Account, Transactional
Information disclosed to the applicable Co-Branded Partner will not be
linked to individual cardholders; and
(ii) disclosure by the applicable Co-Branded Partner to us of information
relating to your Partner Rewards Program activity – for example,
information about redemptions, Partner Rewards balance, and use of
other Partner Rewards Program benefits (“Partner Rewards Program
Information”).
With your consent, we may also disclose to the applicable Co-Branded
Partner additional personal information such as your age range,
occupation and income range (“Additional Personal Information”).
The information disclosed by us to the applicable Co-Branded Partner will
be used to administer the Co-Branded Credit Card program and the Partner
Rewards Program; enable you to receive Partner Rewards; enhance the
Co-Branded Credit Card program or Partner Rewards Program; provide
Co-Branded Credit Card program offers to you; for internal reporting and
analytics purposes; and for the purposes set out in this Agreement. The
information disclosed by the applicable Co-Branded Partner to us will be
used to enhance the Co-Branded Credit Card program and for internal
reporting and analytics purposes.
You may choose not to have Transactional Information disclosed by us to
the applicable Co-Branded Partner and used for the above purposes by
contacting us at 1-800 ROYAL
®
1-2 (1-800-769-2512). If you are a member
of the WestJet Rewards Program, you may choose not to have your Partner
Rewards Program Information disclosed by WestJet to us and used for
the above purposes by contacting WestJet at westjet.com/rbcshare
or 1-888-WESTJET (1-888-937-8538). For more details, visit rbc.com/
westjetshare. If you are a member of the moi rewards program and have
questions about METRO Inc.’s sharing of your Partner Rewards Program
Information with us, contact METRO Inc. at 1-866-638-0020.
You can provide your consent for your Additional Personal Information to
be disclosed by us to the applicable Co-Branded Partner and used for the
above purpose by contacting us at 1-800 ROYAL
®
1-2 (1-800-769-2512).
You can change your sharing preferences by contacting the applicable
party, as set out above, at any time.
Your Right to Access Your Personal Information
You may obtain access to your personal information we hold about you
at any time and review its content and accuracy, and have it amended
as appropriate; however, access may be restricted as permitted or
required by law. To request access to your personal information, to learn
more about our use of automated processing, to ask questions about our
privacy policies, or to request that your personal information not be used
for any or all of the purposes outlined in “Other Uses or Disclosures of
Your Personal Information”, or to ask that your social insurance number
not be shared with a credit reporting agency as an identifier, you may do
so now or at any time in the future by:
¡ contacting your branch; or
¡ calling us toll-free at 1-800 ROYAL
®
1-2 (1-800-769-2512).
Our Privacy Notices
All collection, use, and disclosure of your personal information will be
in accordance with our Global Privacy Notice and Digital Channel
Privacy (available at rbc.com/privacysecurity), which form part of
these terms.
® / ™ Trademark(s) of Royal Bank of Canada. RBC and Royal Bank are registered trademarks of Royal Bank of Canada.
‡
All other trademarks are the property of their respective owner(s).
VPS111045 15912 (09/2023)
