TOW SERVICE AGREEMENT

2017-2019

ARIZONA DEPARTMENT OF PUBLIC SAFETY

Rural Tow Area

Rev June 2017

TABLE OF CONTENTS

PARAGRAPH # PAGE

PURPOSE AND DEFINITIONS 2

2. DISTRICT REALIGNMENT 3

4. COMMON OWNERSHIP 4

12-18. MAXIMUM RATES 6-7

20. NON-EXCLUSIVITY 7

21. UTILIZATION OF SERVICES 7

24. TOW TRUCKS 8

26. TOW TRUCK DRIVERS 9

28-32. VEHICLE STORAGE FACILITY 9-11

36. RESPONSE TIMES 12

41. CLEAN UP SERVICES 13

42. CHARGES/BILLING 14

43-44. INSURANCE REQUIREMENTS 14-17

45. OPEN ENROLLMENT 17

56. COMPLAINT/DEFICIENCY RESOLUTION 19

78. TOWING FIRM APPROVAL 24

79. DPS APPROVAL 25

ATTACHMENTS:

A. BUSINESS PRESENCE

B. STORAGE FACILITY

C. TOW TRUCKS AND EQUIPMENT

D. ADMINISTRATIVE REQUIREMENTS

EXHIBITS:

A. RATE SHEET

B. DISTRICT TOW AREAS

C. PERSONNEL RESOURCES

Purpose:

This Arizona Department of Public Safety (DPS) Tow Service Agreement (TSA) contains terms and

conditions that a tow company agrees to comply with to provide all equipment, hardware, personnel,

labor, storage facilities, insurance and services required to provide 24 hours a day, 365 days a year DPS

initiated:

 Accident scene towing, site clean-up & vehicle storage services;

 Abandoned and confiscated vehicle towing and vehicle storage services;

 Stranded motorist roadside assistance services and

 All other DPS initiated tow related services performed in accordance with A. R. S. §§28-872 and

28-3511

Definitions of key words/terms used or purposes of this Tow Service Agreement:

 Shall, Must: Indicates a mandatory requirement. Failure to meet a mandatory requirement may

result in rejection of the offer as being non-responsive.

 Should: Indicates something that is recommended but not mandatory. If the Towing firm fails to

provide recommended information, DPS may, at its sole option, ask the Towing firm to provide

the information or evaluate the bid without the information.

 May: Indicates something that is not mandatory but permissible.

 A.A.C.: Arizona Administrative Code located at https://www.azsos.gov/ under the Rules section.

 Asset: Per A. R. S. §41-1830.51, any property that has value, including financial, intangible and

physical assets, and includes: Vehicles, Equipment, Stock, membership in a limited liability

corporation, a partnership interest, or a beneficial interest in a trust or another like item.

 Calendar day: Is defined as midnight to midnight.

 Common Ownership Interest: A claim or title of a towing firm or its assets by two or more

persons or entities which confers the right to operate, sell, lease or transfer the business or

assets.

 Call-out/Hook-up: The response of the tow truck to a request for service from DPS. Includes

the act of hooking up the item to be towed, or loading it on a dolly; cleaning up debris; and labor

involved (including the removal of a driveline).

 DPS: The Arizona Department of Public Safety

 Extra Labor: Use of additional labor, other than the driver, during a tow. Labor not ordinarily

needed for the job, but which is reasonably necessary to provide adequate service in a unique or

exigent situation.

 Light, Medium, and Heavy Duty Tow Trucks: As defined in Arizona Administrative Code

(“A.A.C.”) Title 13, Chapter 3, Article 10.

 Motorist Service Call: Responding to a DPS request for service on a “disabled vehicle”.

(Disabled vehicle is defined as one that does not require towing, but needs; a) fuel – gasoline or

diesel; b) tire change; c) inflate a tire; d) water for radiator; e) jump start; and/or f) opening a

locked vehicle). If a tow is also provided in addition to these services, the motorist will be

charged for either the service call or the hourly rate for a tow call, but not both.

 Off-Road Recovery: A charge applied when the tow truck must leave the boundaries of the

designated State right-of-way to recover a vehicle from a desert area, farm field, ditch, ravine, or

body of water. Recovery services include winching, hoisting, up-righting, or removal services

necessary to position the towed vehicle so that the wrecker vehicle is able to hookup or load the

towed vehicle. This does not apply to “in-city” tows which are outside of the interstate or state

highway system, such as on a city street.

 Scout Vehicle: A vehicle sent out by the towing firm to the scene for determining what towing

equipment to bring to the scene.

 Stand-by: is defined as the time at the scene during which a towing or recovery unit is not

actively engaged in the towing or recovery of a vehicle. Travel time from dispatch to arrival on the

scene shall not be considered Stand-By.

 Subcontract: means any Contract, express or implied, between the Contractor and another party

or between a subcontractor and another party delegating or assigning, in whole or in part, the

making or furnishing of any material or any service required for the performance of the Contract.

 Towing Firm/Company: One that is doing business under its own unique Federal Tax ID

Number and agrees to comply with the terms and condition of this Tow Service Agreement.

 Towing Process: The time the tow truck is en route to the scene until the vehicle is secured in

the towers vehicle storage facility or at the customer’s requested destination.

 Traffic Incident Management (TIM): A planned and coordinated multi-disciplinary process to

detect, respond to and clear traffic incidents so that traffic flow (capacity) may be restored as

safely, efficiently, and quickly as possible.

 TSA: Tow Service Agreement or may be referred to as “agreement”.

 Vehicle Storage Facility: A facility used to store towed vehicles and that complies with

paragraph 29 of this TSA. The facility must be of “sufficient size”. If DPS determines that the size

is sufficient to store an average number of vehicles for a specified period, then the minimum

requirement has been met. For example, if the total storage capability is only twenty vehicles,

and experience shows an average of more than one hundred vehicles towed per week, this may

not be considered adequate. If the storage capacity is sixty to one hundred with the availability of

overflow storage, then this may meet or exceed the minimum requirements.

1. Tow Area: District Commander shall establish tow areas for each class of truck to best service the

needs of the District in terms of response time and tow service availability. Tow Areas for this

agreement are defined in Exhibit B.

2. District Realignment/Road Way Requirements:

2.1. The DPS Director may change/add/subtract District boundaries as required to maintain

responsiveness to the public. District boundary changes may require

changes/additions/subtractions to tow areas defined in Exhibit B. Towing firm acknowledges

District realignments may add/subtract/move tow areas from this agreement.

2.2. If a new District is established, agreements that cover existing areas in the new District shall be

transferred over to the new District.

2.3. The towing firm shall charge the agreement rate or less for any miles added to existing highways

due to new construction or for district realignment. An amendment will be issued to incorporate

such changes.

2.4. The towing firm shall charge the agreement rate or less for any new highway that is built during

agreement period and falls within the towing firm’s agreement area. An amendment will be

issued to incorporate any changes.

2.5. The towing firm shall charge the agreement rate or less regardless if the vehicle is towed from

the interstate, U.S. Highway, State Route or surrounding city or county roadways, so long as the

following conditions exist:

2.5.1. The request for towing is generated by DPS Operational Communications Center; or

2.5.2. The tow service does not overlap or conflict with any other tow agreement that DPS has for

another district or specific area being operated under a separate and distinct agreement.

3. Business Presence: For the purposes of this agreement, business presence means where both the

place of business (administrative functions are performed) and the vehicle storage facility(s) are

located. Tow firm’s business presence shall be established at the time of the offer submittal and be

verifiable. Any changes to vehicle storage facility shall comply with requirements specified in the

paragraph titled Vehicle Storage Facility: Change of Location.

3.1. Towing firm shall have and maintain, through ownership, lease and/or other type of written

agreement with a property owner an existing and properly zoned place of business and vehicle

storage facility(s) within the district or state location deemed by DPS to be in close geographic

proximity to the geographic towing area or areas submitted by the towing firm.

3.2. Acceptance of offers submitting adjoining areas, districts, or state’s storage facility locations shall

be made at the sole discretion of DPS. Ownership and/or written agreements for vehicle storage

facility(s) offered shall be in place at the time of submission of the offer. Contingency

agreements, oral or written, with a property owner to purchase or lease vehicle storage facility(s)

upon award of an agreement shall not be accepted. towing firm’s vehicle storage facility shall

also meet Vehicle Storage Facility specifications.

3.3. Tow firms having out of state business presence shall meet all the qualifications, terms,

conditions, and specifications contained herein, inclusive of but not limited to,

qualification/certification of tow trucks and tow truck drivers, compliance with Arizona

Administrative Rules, and/or any other State of Arizona or DPS standards.

4. Common Ownership Interest: Pursuant to A. R. S. §41-1830.51, a towing firm may only have one

contractual agreement with DPS per geographic towing area. Additionally, if an owner of a towing

firm, has a common ownership interest in another towing firm or the assets, or shared use of the

assets, of another towing firm, the owner may not participate in more than one application for a

contractual agreement within the same geographic towing area for that application. If towing

companies share any employees or staff, the companies shall be considered as one company for

purposes of the rotation list in the geographically contracted tow area.

5. Acquisition of Another DPS Towing Firm: As provided in A. R. S. §28-1108, if a towing firm that

has an agreement with DPS acquires another towing firm that has an agreement with DPS, both

agreements will remain valid for one year after the date of the acquisition. At the end of the one year

period the agreements shall be treated as being one. The acquired towing firm’s agreement shall be

terminated. DPS District Commander shall be notified in writing within 30 days of all acquisitions

made under this provision.

6. Sale of the DPS towing firm to a non-DPS towing firm: If a towing firm under agreement sells to a

towing firm not under agreement with DPS, this agreement is immediately terminated. DPS District

Commander shall be notified in writing within 30 days of all tow firm sales.

6.1. The new owner may sign a TSA at any time during the remainder of the previous owner’s TSA

term. The new owner is subject to passing DPS inspections and meeting the requirements of

the TSA.

7. Name changes for towing firms: If a towing firm expresses interest in changing the towing firm

name during an agreement, notice must be given in writing to the DPS Procurement Office on towing

firm letterhead within 30 days of the name change. DPS Procurement will issue an amendment to this

TSA for all name changes.

8. Compliance with Arizona Administrative Code (“A.A.C.”) Title 13, Chapter 3: Towing firm shall

be in, and maintain, compliance with all sections of Arizona Administrative Code (“A.A.C.) articles 7

through 13 and/or any revisions, deletions or additions thereto that may be incorporated by the state,

during Towing firm’s day to day business operations and when performing all work under the

agreement. Full text versions of all towing related administrative rules are available via download at

https://www.azsos.gov/rules/arizona-administrative-code.

8.1. Failure by towing firm to have and maintain compliance with all applicable sections of A.A.C.

articles 7 through 13 and/or other Terms and Conditions of this agreement, and maximum

allowable rates/pricing covered in the agreement is a violation of the agreement. Any such action

is subject to all legal and contractual remedies available to the State inclusive of, but not limited

to, agreement termination, suspension, and/or debarment of the towing firm.

9. Responsibility and Susceptibility: The State will consider, but is not limited to, the following in

determining a towing firm’s responsibility as well as susceptibility to agreement signing:

9.1. Whether the towing firm has had a contract within the last five (5) years that was terminated for

cause due to breach or similar failure to comply with the terms of the contract;

9.2. Whether the towing firm record of performance includes factual evidence of failure to satisfy the

terms of the towing firm’s agreements with any party to a contract. Factual evidence may consist

of documented vendor performance reports, customer complaints and/or negative references;

9.3. Whether the towing firm is legally qualified to contract with the State;

9.4. Whether the towing firm promptly supplied all requested information concerning its responsibility;

9.5. Whether the towing firm documentation was sufficient to permit evaluation by the State, in

accordance with the attachments or other necessary TSA components. Necessary components

include: attachments, documents or forms to be submitted with the agreement, an indication of

the intent to be bound, references, experience verification, adequacy of financial, business,

personal or other resources and stability including subcontractors and any other data specifically

requested in the TSA.

9.6. Whether the towing firm provides misleading or inaccurate information.

10. Declaration: The towing firm shall declare whether it has been debarred, suspended, or otherwise

lawfully prohibited from participating in any public procurement activity, including, but not limited to,

being disapproved as a subcontractor of any public procurement unit or other governmental body.

11. Subcontracting: The towing firm shall not enter into any Subcontract under this TSA for the

performance of this agreement without prior approval from the District Commander or designee. If

towing firm is unable to respond to a DPS initiated dispatch call, towing firm shall not delegate or

assign their DPS initiated dispatch call for towing services to another towing firm to perform the

scheduled tow.

District Commander or DPS scene manager may allow a towing firm to use additional resources

from another towing firm or equipment company if DPS deems the use of those additional

resources is necessary for traffic incident management. If multiple tow firms are used at a scene,

towed vehicles shall only be delivered to the storage facility of the dispatched tow firm of record.

12. Maximum Allowable Service Call Rates: Towing firm shall provide the services specified herein

twenty-four (24) hours a day, 365 days a year, including weekends and holidays, for the maximum

allowable rates or less as set forth herein. The towing firm is free to charge less than the maximum

rates. The maximum allowable service call rates shall, at a minimum, include: Deployment to scene,

vehicle hook-up, winching, labor required to perform preparation to tow, on scene clean-up of debris,

drive-line removal (if required), recovery, use of dollies (when necessary), and any other service

which may be incidental to any specific towing situation.

12.1. Maximum allowable rates shall apply to the use of a single tow truck. Towing firm may

not disengage trailers, etc. from a vehicle requiring tow if both can be towed safely as one unit.

This requirement may be waived upon prior approval from the on scene DPS Trooper or the

vehicle’s owner. Should two (2) or more tow trucks be required by the on scene DPS Trooper,

each shall be designated as individual tows and thus charged accordingly.

12.2. Maximum allowable hourly rates shall be prorated every 15 minutes after the first

complete hour and shall start when the tow truck is dispatched/on the way to a specified scene

and shall end at the point of vehicle delivery/unload at the nearest towing firm vehicle storage

facility, at a destination specified by the vehicle’s owner, or at a destination specified by the on

scene DPS Trooper. The nearest towing firm vehicle storage facility may be validated by using

the shortest route from the scene to the storage yard in Google Maps or equivalent program.

Unless specified by vehicle owner or on scene DPS Trooper, no storage or mileage fees shall be

charged if the Towing firm did not deliver vehicle to their tow yard nearest the scene.

12.3. Maximum allowable flat rates shall apply to light and medium duty tows and shall include

delivery of vehicle to towing firm’s storage facility or customer or DPS requested location and are

subject to mileage charges per Exhibit A.

12.4. If a heavy-duty vehicle can be driven under its own power to the storage facility or

customer or DPS requested destination, towing firm shall apply the Stand-By Rate in place of the

maximum allowable hourly service call rate for towing.

13. Maximum Allowable Mileage Rates: Maximum allowable mileage rates shall apply only in cases

where a vehicle is being towed and shall start at the point of scene (loaded vehicle) and end at point

of vehicle delivery/unload at the nearest towing firm vehicle storage facility, at the destination as

specified by the vehicle’s owner, or at a destination specified by the on scene DPS Trooper. Mileage

rates may not be charged when hourly rates are billed by the towing firm unless specified in Exhibit A.

14. Maximum Allowable Road Side Assistance Rates: Towing firm shall provide the services specified

herein twenty-four (24) hours a day, 365 days a year, including weekends and holidays for the

maximum allowable rates or less as set forth on the TSA price sheet. Maximum allowable road side

assistance rates shall apply only when the towing firm performs this service under the agreement.

This is a one-time flat rate not inclusive of any hourly and/or mileage rates.

15. Maximum Allowable Vehicle Storage Rates: Maximum allowable storage rates shall apply to each

calendar day (calendar days are defined as midnight to midnight) in which the vehicle is securely

stored in accordance with the requirements specified herein. Rates shall not apply for the calendar

day in which a vehicle is picked up. Additionally, should a vehicle be stored pursuant to ARS § 28-

3511, storage rates/charges shall not exceed the rate specified in A.R.S. § 28-3511.

15.1. There shall be no additional charges made by the towing firm unless specifically set forth

in this agreement. All charges shall be for 24 hours a day, 365 days a year.

15.2. No additional fee shall be charged by the towing firm where it is necessary for the towing

firm to deliver the vehicle/unit(s) to the public roadway access adjacent to his/her property from

the storage area.

15.3. There shall be no storage charge anytime during the first calendar day in which a towed

unit or units is picked up. A calendar day is defined as midnight to midnight.

15.4. There shall be no storage charge for any day or days the storage facility is closed and the

vehicle owner is unable to claim the vehicle.

16. Maximum Allowable Off-Road Recovery Rates: Maximum allowable off-road recovery rates shall

apply when the tow truck must leave the boundaries of the designated State right-of-way to recover a

vehicle from a desert area, farm field, ditch, ravine, or body of water. Recovery services include

winching, hoisting, up-righting, or removal services necessary to position the towed vehicle so that

the wrecker vehicle can hookup or load the towed vehicle. This does not apply to “in-city” tows which

are outside of the interstate or state highway system, such as on a city street. If special

circumstances exist within the State right-of-way, the maximum allowable off-road recovery rate may

be applied with the approval of the DPS Highway Patrol District Commander or designee. This is a

one-time flat rate not inclusive of any hourly and/or mileage rates.

17. Stand-By Rate: Stand-by rates are the time at the scene during which a towing or recovery unit is not

actively engaged in the towing or recovery of a vehicle. Travel time from dispatch to arrival on the

scene shall not be considered Stand-By. Stand-by rates may be charged after the first 30 minutes on

scene in 15 minute increments.

18. Extra Labor Rate: Use of additional labor, other than the driver, during a tow. Labor not ordinarily

needed for the job, but which is reasonably necessary to provide adequate service in a unique or

exigent situation. Rates for extra labor apply from the time the extra labor is assigned to the wrecker

service until released from service. Special circumstances for light and medium tows only as regular

scene clean-up is covered in the flat maximum allowable service call rate. Extra Labor must be

approved by the Trooper on scene.

19. Rate Adjustments: Per ARS 41-1830.52, Department of public safety contractual agreements;

towing; maximum allowable rates, the department may adjust the rates on this agreement with an

amendment to reflect the results of the even-numbered year rate survey and review.

20. Non-Exclusive Agreement: This is a non-exclusive agreement. DPS shall reserve the right, at its

sole discretion, to obtain like goods or services from other sources or non-agreement providers when

necessary. No guarantee shall be made to the Towing firm as to the number or frequency of provided

services. DPS shall reserve the right to utilize the services of any resultant towing firm during the

agreement term. DPS shall also reserve the right to add new tow firms on TSA if deemed necessary

by the District Commander for the safety of the public, safety of the DPS Trooper or Troopers, tow

truck response times, improved traffic incident management, or convenience to the public.

21. Utilization of services, no guarantee: Although DPS anticipates routine services to be performed

under the TSA; no commitment of any kind concerning actual utilization of services from the Towing

firm is expressed or implied. DPS shall also reserve the right to utilize the services of any towing firm

during the agreement term. Additionally, and as deemed necessary, DPS may utilize the services of

alternate and/or additional towing firms under agreement and/or non-TSA towing providers in

circumstances, inclusive of but not limited to adverse weather conditions, multiple vehicle accidents,

safety of the public, safety of the DPS Trooper or Troopers, tow truck response times, convenience to

the public or when the towing firm does not possess sufficient resources required to respond to an

individual situation.

22. Towing firm availability days/times: Towing firm shall accept and return DPS initiated service calls,

dispatch tow trucks to designated service locations (scenes) 24 hours a day, 365 days a year

(including State observed holidays).

23. Towing Firm & Tow Truck Inspection Applications: Towing firm shall have and maintain at its

place of business, complete and approved DPS Tow Truck Company Registration Application form;

#802-07004 for its company and DPS Tow Truck Inspection application form #802-07068-F for all tow

trucks used during its day to day business operations and when performing work under the TSA.

Application forms are available via download at www.azdps.gov in the Commercial Vehicle

Enforcement area of the Highway Patrol Division section. Signature of applicant on DPS approved

form #802-07004 and #802-07068-F shall expressly:

23.1. Attest to the fact that all supplied information is true and accurate;

23.2. Agree to comply with the rules and regulations for the design and operation of tow trucks

as adopted by DPS;

23.3. Certify that operators of vehicles shall be competent by reason of experience or by

training in the recovery and towing of vehicles as prescribed in the aforementioned rules and

regulations;

23.4. Agree that operators are required to adhere to any pertinent state or federal motor carrier

regulations.

24. Tow Trucks: Towing firm shall have and maintain its tow truck(s) in accordance with all applicable

sections of A.A.C. Title 13, articles 8 & 9 and/or any revisions, additions, or deletions thereto that may

be incorporated by the state during its day to day business operations and when performing work

under the TSA. Full text versions of tow truck specifications/requirements are available via download

at https://www.azsos.gov/rules/arizona-administrative-code. Towing firm’s tow trucks shall also:

24.1. Have completed DPS tow truck inspection applications on file with DPS;

24.2. Have identification requirements that are not interchangeable from one tow truck to

another tow truck (i.e. use of temporary and/or magnetic type identifications are expressly

prohibited);

24.3. Be properly maintained, mechanically sound and roadworthy;

24.4. Have adequate supplies of road safety devices (i.e. safety flares, lights, reflective

highway stands, etc.);

24.5. Be equipped with jack stands and tire sliding devices;

24.6. Be equipped with sufficient safety and ancillary equipment, i.e. chains, slings, bumpers,

snatch blocks, brooms, shovels, sand buckets and/or containers for carrying trash, vehicle

debris, etc., required to safely clear vehicles and prepare them for towing to Towing firm’s

nearest storage facility, and to perform all required “on scene” site clean-up services; and

24.7. Be equipped with motorcycle tie down straps (rollback and/or tilt bed trucks).

25. Tow Truck(s), Additions: Towing firm may add newly acquired tow trucks in the same TSA awarded

vehicle class to be used under the TSA at any time during the agreement period. DPS reserves the

right to inspect tow trucks and audit tow truck lists at any time.

25.1. Towing firm shall provide upon DPS request:

25.1.1. Confirmation that the newly acquired truck passed DPS tow truck inspection (Form #802-

07068-F);

25.1.2. Confirmation that the proposed tow truck meets or exceeds paragraph 24 titled Tow

Trucks

25.2. Requests for additions of other classes of tow trucks that were not part of the original

application (light, medium, heavy) may be approved by the District Commander or authorized

designee if deemed necessary for the safety of the public, safety of the DPS Trooper or

Troopers, tow truck response times, improved traffic incident management, or convenience to

the public. Requests must be submitted on company letterhead and submitted to the DPS

District Commander or authorized designee for review and disposition. Requests shall, at a

minimum include:

25.2.1. The proposed tow truck’s make, model number and year;

25.2.2. Confirmation that DPS tow truck inspection application form #802-07068-F is on file at

DPS for the proposed tow truck(s);

25.2.3. Confirmation that the proposed tow truck meets or exceeds paragraph 24 titled Tow

Trucks; and

25.2.4. Approval or denial of requests shall be made by the DPS District Commander or

authorized designee. Approvals shall be in the form of an official TSA amendment issued by

DPS Procurement Office.

26. Tow Truck Drivers (“agents”): All tow truck drivers (“agents”) utilized by the towing firm shall be in,

and maintain, compliance with all applicable sections of A.A.C. Title 13, Chapter 13, article 12 and/or

any revisions, additions, or deletions thereto that may be incorporated by the State during the towing

firm’s day-to-day business operations and when performing work under the agreement. A full text

version of the Arizona Administrative Code is available via download at

https://www.azsos.gov/rules/arizona-administrative-code. Towing firms are required to take

reasonable steps to establish anyone defined as an “agent” of the towing firm, is compliant with the

requirements in A.A.C. Title 13, Chapter 13, article 12 (i.e. criminal background check, driving

history).

26.1. Tow truck drivers (“agents”) utilized by the Towing firm shall either have completed or

shall complete a four-hour block of training entitled SHRP2 National Traffic Incident

Management Responder Training, within three months after TSA award and/or within 90 days of

the date the individual tow truck driver (“agent”) starts to perform work under the TSA. SHRP2

training is available through DPS and other Federal Highway Administration (“FHWA”) qualified

instructors. Tow truck drivers (“agents”) having completed the SHRP2 training prior to TSA

award or prior to performing work under the TSA shall not be required to re-complete the

training.

26.2. Tow firm shall send out their most experienced driver available for DPS initiated tow

service calls.

27. Tow Truck Drivers (“agents”) Additions: Towing firm may add new tow truck drivers (“agents”) to

be used to perform work under the TSA at any time during the agreement period. Towing firm shall

maintain a list of current drivers with E-Verify status, driver license information and Traffic Incident

Management training status. The list of drivers (“agents”) is subject to DPS inspection and

verification that steps were taken to verify compliance with A.A.C. Title 13, Chapter 13, article 12.

Towing firm shall ensure that the list of drivers (“agents”), at a minimum includes:

27.1. Driver license information for the proposed tow truck drivers (“agents”); and

27.2. Confirmation that proposed tow truck drivers (“agents”) meet or exceeds paragraph 26

titled Tow Truck Drivers (“agents”).

27.3. New tow truck divers (“agents”) utilized by the Towing firm shall either have completed or

shall complete a four-hour block of training entitled SHRP2 National Traffic Incident

Management Responder Training, within 90 days of the date the individual tow truck driver

(“agent”) starts to perform work under the TSA. SHRP2 training is available through DPS and

other Federal Highway Administration (“FHWA”) qualified instructors. New tow truck drivers

(“agents”) having completed the SHRP2 training prior performing work under the TSA shall not

be required to re-complete the training.

28. Designated Vehicle Storage Facility(s): Towing firm shall use only the vehicle storage facility(s)

specifically awarded and or added through an official TSA amendment for TSA tows.

29. Vehicle Storage Facility(s) specifications: Towing firm’s vehicle storage facility(s) shall:

29.1. Comply with all requirements specified in paragraph titled Business Presence:

29.2. Have the entire perimeter secured by an approximate 6ft high enclosure (i.e. chain link

fence, block fence, fully enclosed building/structure, etc.) and secured lockable entry ways (i.e.

lockable gates at all openings, garage type doors, etc.) to prevent unauthorized access to stored

vehicles;

29.3. Have access limited to towing firm, designated towing firm employees, DPS personnel,

vehicle owners, or others having legitimate business reasons for entering the facilities;

29.4. Have entryways locked at all times when Towing firm or Towing firm’s employees are not

present;

29.5. Be exclusive to the storing of towed vehicles only (i.e. shall be separate and apart from

facilities/areas where vehicles are dismantled, alternate work is being performed etc.);

29.6. Have a ground surface that enables the safe movement of stored vehicles throughout the

lot while under the vehicles own power or while under tow regardless of prevailing weather

conditions. Ground surfaces shall also be free of overgrown vegetation. Concrete, asphalt, black

top, stone, macadam, limestone, iron ore, gravel, shale, caliche or other type of ground surface

is preferred;

29.7. Have sufficient lighting, either from the vehicle storage facility itself and/or from alternate

sources (i.e. street lamps, adjacent businesses, etc.) to allow for night time release/inspection of

vehicles for damage and for security purposes. Insufficient lighting shall not be acceptable;

29.8. Be accessible to the public, at a minimum, between the hours of 8:00 A.M. to 6:00 P.M.,

Monday through Friday, and 8:00 A.M. to 12:00 P.M. (noon) on Saturdays (excluding holidays),

for releasing vehicles and/or property, without additional charges being levied. After Hours Open

Flat Rate shall not be charged during towing firm’s posted business hours.

30. Vehicle Storage Facility(s): Change of Location: Towing firm may request the use of an alternate

or newly acquired vehicle storage facility(s) to be used under the TSA at any time during the

agreement period. All requests shall be made on company letterhead and submitted to DPS District

Commander or authorized designee for review and disposition. Requests shall, at a minimum include:

30.1. The street address, city, state and zip code of the proposed vehicle storage facility(s);

30.2. Confirmation that the proposed vehicle storage facility(s) meets or exceeds specifications

in paragraph 29 titled Vehicle Storage Facility(s) specifications;

30.3. Confirmation that the proposed vehicle storage facility(s) is within the same geographic

area as that awarded to the towing firm. Vehicle storage facilities located outside of the TSA’s

geographic area shall not be approved for use under the TSA;

30.4. Approval or denial of requests shall be made by DPS District Commander or authorized

designee upon inspection of the proposed vehicle storage facility(s). Approvals shall be in the

form of an official TSA amendment issued by DPS Procurement Office;

30.5. If approved through a TSA amendment, the towing firm shall immediately provide written

notice to all vehicle owners affected by the change of the new address and/any other pertinent

information such as changes to its business phone numbers, etc. and shall post the same

information on a sign that is clearly visible and readable at towing firm’s existing vehicle storage

facility’s main entrance for a period of not less than 90 days.

31. Vehicle Storage Facility(s) Signage: Towing firm shall have clearly visible and readable signage at

all vehicle storage locations covered under the TSA. Signs shall, at a minimum:

31.1. Be in place within 14 days after TSA award and/or within 14 days of incorporation of

vehicle storage facility(s) through a DPS TSA amendment;

31.2. Be posted in a clearly visible place at vehicle storage facility(s) main entrance;

31.3. Have lettering that is approximately two inches in height with a contrasting background,

visible from approxamately10 feet from the nearest street and/or roadway;

31.4. Contain Towing firm’s business name;

31.5. Street address;

31.6. Hours of operation;

31.7. Access telephone number (Towing firm or Towing firm’s employees responsible for

allowing vehicle owner access to vehicles 24 hours a day 365 days a year);

31.8. TSA rate schedules;

31.9. Forms of payment for release of a vehicle; and

31.10. List of documents required for release of vehicles.

32. Vehicle Storage Procedures: Towing firm shall store all vehicles towed under the TSA at the

storage facilities designated/approved herein. Additionally, Towing firm:

32.1. Shall not disengage attachments in order to increase storage charges and shall not do so

without the prior approval of the vehicle’s owner/owner’s agent;

32.2. Shall assume sole responsibility for the theft, disappearance, or damage of a vehicle, its

parts or any personal effects within the vehicle, once the vehicle has been taken under tow

and/or stored in its facilities. This shall not include items removed from the vehicle and taken into

custody by a DPS Trooper;

32.3. May remove a mechanical part, such as a battery or distributor rotor, from the vehicle to

prevent unauthorized removal of the vehicle. If this is done the Towing firm shall document such

removal on the tow invoice inventory list and shall be solely responsible for its return and

installment (at its own expense) at the time of release of the vehicle, unless otherwise instructed

by DPS;

32.4. Shall assist vehicle owners/owners agents, when necessary and with valid proof of

ownership or authorization, by retrieving ownership documents or identification from a towed

vehicle or by accompanying them while they retrieve documents from a towed vehicle;

32.5. Shall allow vehicle owners/owners agents, with valid proof of ownership or authorization,

access to a towed vehicle for removal of personal effects at any time after the completion of the

tow. Towing firm shall provide this service without charge during regular business hours. Towing

firm may assess an after-hours release fee, at the rate specified herein if the vehicle

owners/owners agent requests access outside of regular business hours;

32.6. Shall allow vehicle owners/owners agents, with valid proof of ownership or authorization,

access to a towed vehicle for purposes of inspecting and/or documenting its condition. Towing

firm shall provide this service without charge during regular business hours. Towing firm may

assess an after-hours release fee, at the rate specified herein if the owner/owner’s agent

requests access outside of regular business hours.

32.7. Shall allow for release of vehicle after payment received for towing and storage services

with proper identification in accordance with A.R.S. 28-4842.

33. Record of Towed/Stored Vehicles: Towing firm shall maintain adequate records of all vehicles

towed/stored under the TSA. These records shall, at a minimum, include:

33.1. Date of provided towing services;

33.2. Date of storage;

33.3. Time of storage;

33.4. Class of Vehicle service;

33.5. Tow location;

33.6. Make, model, year of the towed vehicle;

33.7. Towed vehicle’s license plate number and state;

33.8. Towed vehicle’s identification number;

33.9. Date the towed vehicle was claimed;

33.10. Time the towed vehicle was claimed;

33.11. Identity of person who claimed the towed vehicle;

33.12. Identity of person(s) who removed personal property from the towed vehicle; and

33.13. Date of 10-day filing (if applicable). The filing of a 10-day report is required by A.R.S. §

28-4838, and the fees assessed by the Motor Vehicle Division for this filing may be charged to

the owner of the towed vehicle. Proof of vehicle ownership will be guided by A.R.S. § 28-2158.

34. Property Inventory Reports: Towing firm/tow truck drivers (“agents”) shall prepare and maintain a

vehicle property inventory report for every vehicle towed under the TSA as soon as it is taken into

their custody. Vehicle property inventories shall, at a minimum include:

34.1. All personal effects visible inside a towed vehicle; and

34.2. All property contained in pickup beds, trailers, etc.

34.3. Towing firm/tow truck drivers (“agents”) may remove personal effects from a vehicle and

place them into secure storage to protect such personal effects from theft or loss. All personal

effects removed from a vehicle shall be tagged with the tow number, vehicle identification and

vehicle license number and noted on the tow invoice inventory list.

34.4. Towing firm shall disclose and make available for return of all personal effects to all

affected parties.

35. Communication Equipment: Towing firm shall have and maintain communication equipment that

allows DPS to communicate with the Contactor and/or Towing firm’s tow truck drivers (“agents”) 24

hours a day, 7 days a week. Communication equipment shall include at a minimum a central

business phone number and/or a cell phone number for use by DPS to initiate deployment to a scene

24 hours a day, 7 days a week. Third party answering services that have dispatching capabilities

may be used for communication purposes under this TSA.

35.1. Answering machines shall be prohibited for communication between DPS and Towing

firm.

35.2. Towing firm shall not use a blocked unknown caller line for incoming DPS service calls.

35.3. Towing firms shall respond to all Department initiated tow related service requests

immediately. In the event that a specific towing firm does not respond immediately; the

Department shall reserve the right to contact alternate Towing firms.

36. Response Times, On Scene: Towing firm shall provide response times to all DPS requests that do

not exceed 2 minutes per mile after receipt of initial telephone notice during normal duty hours, and

15 minutes startup then 2 minutes per mile after duty hours, or a reasonable driving time as described

below. Heavy duty response times shall be 3 minutes per mile during normal duty hours and 30

minutes startup plus 3 minutes per mile for after duty hours. DPS recognizes that occasions may

arise in which Towing firm may be unable to supply a tow truck. Towing firm shall notify DPS Dispatch

when a tow truck is responding to a non-DPS call in a DPS jurisdiction.

36.1. The District Commander may alter response times to allow for reasonable and safe

driving time or to compensate for periods of inclement weather that would create hazardous

driving conditions as well as unforeseen highway closures and detours, rush hour traffic or for

parking limitations imposed by municipalities. The Towing firm shall have the ability to

communicate with drivers via radio, mobile telephone or other like equipment, so that DPS

Operational Communications Center has the ability to pass on information to the tow truck driver

through the Towing firms dispatch center as the tow truck driver responds to a call.

Scout vehicles do not count toward a valid response time on scene. DPS Trooper, at their

discretion, may dismiss towing firm when a scout truck is sent and select another towing firm.

37. Emergency/Expedited Services: In cases where DPS requests emergency/expedited towing

services, towing firm may utilize the tow truck’s overhead lights and flashers. At no time, shall the

towing firm be entitled to violate any law pertaining to the safe and prudent operation of its vehicles

on State and local highways and roadways. Tow trucks are not authorized emergency vehicles and

therefore shall obey all traffic laws established for prudent, responsible and safe driving throughout

the State.

38. Right of Refusal of Towing Services: DPS shall reserve the right, at its sole discretion and/or as it

deems necessary to refuse Towing firm’s services based on, but may not be limited to the following:

38.1. Tow truck driver (“agent”) suspected of consuming intoxicating beverages, narcotics or

other dangerous drugs;

38.2. Tow truck driver (“agent”) and/or tow truck being found non-compliant with all applicable

sections of the Arizona administrative code;

38.3. Tow truck driver (“agent”) has lack of appropriate skills to handle an “on scene” situation;

38.4. Late arrival by a tow truck driver (“agent”) at a specified scene;

38.5. Tow truck found to not be properly permitted by DPS;

38.6. Tow truck not being properly equipped; or for any other reason an on scene DPS Trooper

considers appropriate to ensure the safety of the driving public;

38.7. Towing firm who was not called by DPS (if the situation is an emergency, the truck may

be used only to the point of eliminating the hazard from the roadway)

Should a call be canceled before work or service at the scene is performed, there shall be no charge

to either the owner of the vehicle or to DPS.

39. Business/Rate Sheet Information, On Scene: Towing firm shall maintain an adequate supply of

business and TSA (maximum allowable or lower) rate cards in all tow trucks, Towing firm’s place of

business and vehicle storage facilities for distribution “on scene and upon public request” and shall

provide such to all persons requiring TSA related tow services and/or to those requesting such. All

costs associated with printing, maintaining and distributing these cards shall be borne by the Towing

firm. Information contained on the cards shall, at a minimum, contain the Towing firm’s

business/Storage Facility(s):

39.1. Name;

39.2. Address;

39.3. Contact information (telephone, facsimile (if available) numbers and e-mail address (if

available);

39.4. Hours of operation;

39.5. Storage facility/lot address;

39.6. Telephone number(s) for both normal hours of operation and after hour access; and

39.7. TSA (maximum allowable or lower) rate schedules.

39.8. Should a person or persons requiring tow services not be “on scene”, business/rate sheet

information shall be provided to the “on scene” DPS Trooper for proper distribution

40. Administration, On Scene: The DPS on scene Trooper(s) shall be responsible for the overall

direction of on scene towing services.

41. Clean Up Services, On Scene: Towing firm tow truck drivers (“agents”) and/or alternate employees

shall be responsible for all “on scene” clean-up of debris at the scene of an accident pursuant to

A.R.S. § 28-872 unless instructed otherwise by the DPS District Commander or authorized designee

not to do so. With prior approval from the DPS District Commander or authorized designee, the

towing firm may make reasonable, additional charges (i.e. extra equipment and/or extra labor) based

on actual time and cost expended on the “on-scene” clean-up service for heavy duty tows (special

circumstances only for light and medium duty). Any charges discovered outside of those listed on the

maximum allowable TSA rate sheet, which do not have prior DPS District Commander or authorized

designee approval, shall be reimbursed to the customer that was charged for the service. Towing

firms shall not be permitted to utilize juveniles (persons under the age of 18 years) to perform this

clean-up or any other function at the collision or call-out scene unless exempt under A.R.S. § 23-235.

42. Charges/Billing Parties: Towing firm shall bill only the maximum allowable rates or less as specified

on the TSA price sheet. All services performed under this TSA shall be billed to the vehicles owner

and not DPS. All billing shall be in compliance with the price schedules established herein. No other

ancillary charges shall be allowed.

In accordance with A.R.S. 41-1830.51 Paragraph C Section 2, if a heavier class of tow vehicle is

used for lighter tows, charges must be billed at the lighter duty service rates. Regardless of the class

of tow truck utilized or responding to the call, charges shall not be more than for the class of vehicle

towed or serviced. Service categories and billing parties shall be only those specified below:

42.1. For accident scene towing, site cleanup & vehicle storage services: The vehicle’s owner,

insurance carrier, or lien holder whichever is applicable. DPS shall not be responsible for

payment of these services.

42.2. Abandoned and confiscated vehicle towing and storage services: The vehicles owner,

insurance carrier, or lien holder whichever is applicable. DPS shall not be responsible for

payment of these services.

42.3. For stranded motorist roadside assistance services: The vehicles driver or owner. DPS

shall not be responsible for payment of these services.

42.4. For all other DPS initiated tow related services performed in accordance with A. R. S.

§28-872 and/or which the DPS may require: The vehicles owner, insurance carrier, or lien

holder. DPS shall not be responsible for payment of these services.

Towing firm shall only bill/receive payments once per service call. Double billing (i.e. billing more

than one party for the same services) by Towing firms is prohibited.

Towing firm shall issue itemized invoices providing a detailed breakdown of tow and storage

charges.

Towing firm shall accept cash, cashier’s check, money order, or major credit card or debit card

for services rendered.

43. Insurance Requirements

43.1. Contractor and subcontractors shall procure and maintain, until all of their obligations

have been discharged, including any warranty periods under this Contract, insurance against

claims for injury to persons or damage to property arising from, or in connection with, the

performance of the work hereunder by the Contractor, its agents, representatives, employees or

subcontractors.

43.2. The Insurance Requirements herein are minimum requirements for this Contract and in

no way limit the indemnity covenants contained in this Contract. The State of Arizona in no way

warrants that the minimum limits contained herein are sufficient to protect the Contractor from

liabilities that arise out of the performance of the work under this Contract by the Contractor, its

agents, representatives, employees or subcontractors, and the Contractor is free to purchase

additional insurance.

44. Minimum Scope and Limits of Insurance: Towing firm shall provide coverage with limits of liability

not less than those stated below.

44.1. Garage Liability (CGL) – Occurrence Form: Policy shall include bodily injury, property

damage, and broad form contractual liability coverage.

 General Aggregate $2,000,000

 Products – Completed Operations Aggregate $1,000,000

 Personal and Advertising Injury $1,000,000

 Damage to Rented Premises $50,000

 Each Occurrence $1,000,000

 Garage Liability (Premises and Operations) $1,000,000

 Garagekeepers Legal Liability - Direct Primary Coverage:

 Each Auto $500,000

 Each Occurrence $1,000,000

a. The policy shall be endorsed to include direct primary Garagekeepers Legal Liability

coverage.

b. Policy shall be endorsed, per this written agreement, to include Products Liability.

c. The policy shall be endorsed, as required by this written agreement, to include the State of

Arizona, and its departments, agencies, boards, commissions, universities, officers, officials,

agents, and employees as additional insureds with respect to liability arising out of the

activities performed by or on behalf of the Contractor.

d. Policy shall contain a waiver of subrogation endorsement, as required by this written

agreement, in favor of the State of Arizona, and its departments, agencies, boards,

commissions, universities, officers, officials, agents, and employees for losses arising from

work performed by or on behalf of the Contractor.

44.2. Business Automobile Liability:

Bodily Injury and Property Damage for any owned, hired, and/or non-owned vehicles

used in the performance of this TSA.

 Combined Single Limit (CSL) each occurrence with on-hook endorsement: $1,000,000

44.2.1. Policy shall be endorsed, as required by this written agreement, to include the State of

Arizona, and its departments, agencies, boards, commissions, universities, officers,

officials, agents, and employees as additional insureds with respect to liability arising out of

the activities performed by, or on behalf of, the Contractor involving automobiles owned,

hired and/or non-owned by the Contractor.

44.2.2. Policy shall contain a waiver of subrogation endorsement as required by this written

agreement in favor of the State of Arizona, and its departments, agencies, boards,

commissions, universities, officers, officials, agents, and employees for losses arising from

work performed by or on behalf of the Contractor.

44.3. Worker's Compensation and Employers' Liability:

Workers' Compensation Statutory

Employers' Liability

Each Accident $1,000,000

Disease – Each Employee $1,000,000

Disease – Policy Limit $1,000,000

44.3.1. Policy shall contain a waiver of subrogation endorsement, as required by this written

agreement, in favor of the State of Arizona, and its departments, agencies, boards,

commissions, universities, officers, officials, agents, and employees for losses arising from

work performed by or on behalf of the Contractor.

44.3.2. This requirement shall not apply to each Contractor or subcontractor that is exempt under

A.R.S. § 23-901, and when such Contractor or subcontractor executes the appropriate

waiver form (Sole Proprietor or Independent Contractor). Sample Sole Proprietor Waiver

and Independent Contractor forms may be found on Arizona Risk Management Division’s

website under Insurance located here: https://staterisk.az.gov/insurance/forms.

44.4. Additional Insurance Requirements: The policies shall include, or be endorsed to

include, as required by this written agreement, the following provisions:

44.4.1. The Contractor's policies, as applicable, shall stipulate that the insurance afforded the

Contractor shall be primary and that any insurance carried by the Department, its agents,

officials, employees or the State of Arizona shall be excess and not contributory insurance,

as provided by A.R.S. § 41-621 (E).

44.4.2. Insurance provided by the Contractor shall not limit the Contractor’s liability assumed

under the indemnification provisions of this Contract.

44.5. Notice of Cancellation: Applicable to all insurance policies required within the Insurance

Requirements of this Contract, Contractor’s insurance shall not be permitted to expire, be

suspended, be canceled, or be materially changed for any reason without thirty (30) days prior

written notice to the State of Arizona. Within two (2) business days of receipt, Contractor must

provide notice to the State of Arizona if they receive notice of a policy that has been or will be

suspended, canceled, materially changed for any reason, has expired, or will be expiring. Such

notice shall be sent directly to the Department and shall be mailed, emailed, hand delivered or

sent by facsimile transmission to (Arizona Department of Public Safety, Procurement Dept., P.O.

Box 6638, MD 1230, Phoenix, AZ 85005-6638) and shall be sent by certified mail, return receipt

requested.

44.6. Acceptability of Insurers: Contractor’s insurance shall be placed with companies

licensed in the State of Arizona or hold approved non-admitted status on the Arizona

Department of Insurance List of Qualified Unauthorized Insurers. Insurers shall have an “A.M.

Best” rating of not less than A- VII. The State of Arizona in no way warrants that the above-

required minimum insurer rating is sufficient to protect the Contractor from potential insurer

insolvency.

44.7. Verification of Coverage: Contractor shall furnish the State of Arizona with certificates

of insurance (valid ACORD form or equivalent approved by the State of Arizona) evidencing that

Contractor has the insurance as required by this Contract. An authorized representative of the

insurer shall sign the certificates. A sample Certificate of Insurance (COI) may be found on

Arizona’s Risk Management Division’s website under the insurance section located here:

https://staterisk.az.gov/insurance/forms.

44.7.1. All such certificates of insurance and policy endorsements must be received by the State

before work commences. The State’s receipt of any certificates of insurance or policy

endorsements that do not comply with this written agreement shall not waive or otherwise

affect the requirements of this agreement.

44.7.2. Each insurance policy required by this Contract must be in effect at, or prior to,

commencement of work under this Contract. Failure to maintain the insurance policies as

required by this Contract, or to provide evidence of renewal, is a material breach of

contract.

44.7.3. All certificates required by this TSA shall be sent directly to the Arizona Department of

Public Safety, Procurement Dept., P.O. Box 6638, MD 1230, Phoenix, AZ 85005-6638.

DPS Towing Services shall be noted on the certificate of insurance. The State of Arizona

reserves the right to require complete copies of all insurance policies required by this TSA

at any time.

44.8. Subcontractors: Towing firms’ certificate(s) shall include all subcontractors as insureds

under its policies or Contractor shall be responsible for ensuring and/or verifying that all

subcontractors have valid and collectable insurance as evidenced by the certificates of

insurance and endorsements for each subcontractor. All coverages for subcontractors shall be

subject to the minimum Insurance Requirements identified above. The Department reserves the

right to require, at any time throughout the life of the Contract, proof from the Contractor that its

subcontractors have the required coverage.

44.9. Approval and Modifications: The Contracting Agency, in consultation with State Risk,

reserves the right to review or make modifications to the insurance limits, required coverages, or

endorsements throughout the life of this contract, as deemed necessary. Such action will not

require a formal Contract amendment but may be made by administrative action.

44.10. Exceptions: In the event the Contractor or subcontractor(s) is/are a public entity, then

the Insurance Requirements shall not apply. Such public entity shall provide a certificate of self-

insurance. If the Contractor or subcontractor(s) is/are a State of Arizona agency, board,

commission, or university, none of the above shall apply

45. Open Enrollment Meeting: District Commander or authorized designee shall conduct one (1) Open

Enrollment Meeting to discuss the forthcoming TSA term and issues concerning the Tow Service

Agreement and the tow program. Meeting is highly recommended for towing firms new to DPS, but

attendance is not mandatory.

45.1. DPS shall provide a minimum of 7 days’ notice of the meeting to towing firms currently

participating in a DPS tow program and to those new towing firms expressing interest. Means of

notification may include but are not limited to:

45.1.1. Emails generated from State Procurement system to vendors subscribed to towing

related NIGP codes.

45.1.2. Posting in a local newspaper (i.e. Arizona Republic)

45.1.3. Notification to the Arizona Professional Towing & Recovery Association

45.1.4. Press Release on the Department of Public Safety’s website

45.2. Completed TSA’s shall not be accepted at the Open Enrollment Meeting.

46. TSA Enrollment Period: TSA Enrollment Period shall open the day of the Open Enrollment

announcement and close a minimum of 14 calendar days thereafter. Towing firms shall submit a

signed copy of the Metro or Rural TSA, completed Attachments A-D, a certificate(s) of insurance and

any applicable waiver forms as outlined in the paragraph titled Minimum Scope and Limits of

Insurance.

46.1. Completed TSA’s shall be e-mailed, faxed, hand-delivered or sent via US Mail to the DPS

Procurement Office for review prior to closing of the enrollment period. All e-mailed and fax

forms shall also have hard copies received via US Mail within 2 weeks of Open Enrollment close.

DPS Procurement

2102 W. Encanto Blvd. Suite 225

Phoenix, Arizona 85009

Fax: 602-223-2944

Email: towprogram@azdps.gov

47. TSA Assignment: District Commander or authorized designee shall determine the towing firms and

vehicle classes assigned to each geographical tow area in the District within 30 days of closure of

TSA Enrollment Period.

48. Mid-Term TSA Assignment: District Commander or authorize designee may add towing firms from

previously submitted TSA’s mid-term if deemed necessary for the safety of the public, safety of the

DPS Trooper or Troopers, tow truck response times, improved traffic incident management, or

convenience to the public. The term of the agreement shall not extend beyond the original TSA term

for the District.

49. Mid-Term Enrollment Meeting: If a District Commander has deemed it necessary to add towing

firms to a geographical towing area and has no previously submitted TSA’s on file, the District

Commander may establish an open enrollment period for that geographical towing area following

paragraphs 46-47. An Open Enrollment Meeting is not required, but may be conducted at the District

Commander’s discretion. The term of the agreement shall not extend beyond the original TSA term

for the District. Towing firms that are already on TSA in the geographical tow area shall not have to

attend an enrollment meeting nor resubmit their TSA.

50. Retention of towing records, inspection/auditing by others: Towing firm shall retain all records,

including but not limited to tow invoice copies, law enforcement releases, lien records (i.e., lien letter,

proof of certified mailing, DMV printouts, appraisals, etc.), vehicle release records, inventory and

condition reports to facilitate inspections and auditing by DPS and/or other parties for a period of five

(5) years from the date of termination of the TSA. Towing firm shall make all records available within

24 hours of DPS’ request.

51. Confidentiality of records: Towing firm shall establish and maintain procedures and controls that

are acceptable to DPS for the purposes of assuring that no information contained in its records or

obtained from DPS or from others in carrying out its functions under the TSA shall be used by or

disclosed by it, its agents, officers, or employees, except as required to efficiently perform duties

under the TSA. Persons requesting such information shall be referred to DPS. Towing firm shall

ensure that this information is not divulged other than to DPS, its designated employees and/or

officers, unless otherwise agreed to in writing by DPS.

52. Routine Inspections: Towing firm shall permit DPS to conduct, without prior notice, a thorough

inspection of Towing firm’s business records, tow trucks, drivers list and vehicle storage facility or

facilities for any tow made under the TSA. Records inspections may be performed at the towing

firm’s place of business or at the district office as determined by the Highway Patrol District

Commander or designee.

53. Auditing: Towing firm shall, upon request make available copies of itemized tow bills for individual

and/or all vehicles towed under agreement. This information shall be made available at the towing

firm’s place of business within ten (10) days of request or may be faxed, emailed, mailed, or delivered

to the requesting DPS District Office.

54. Right to Assurance: If the State in good faith has reason to believe that the towing firm does not

intend to, or is unable to perform or continue performing under this Agreement, the Procurement

Officer may demand in writing that the towing firm give a written assurance of intent to perform.

Failure by the towing firm to provide written assurance within the number of days specified in the

demand may, at the State’s option, be the basis for terminating the TSA under the Uniform Terms

and Conditions or other rights and remedies available by law or provided by the TSA.

55. Stop Work Order: The State may, at any time, by written order to the towing firm, require the towing

firm to stop all or any part, of the work called for by this TSA for period(s) of days indicated by the

State after the order is delivered to the towing firm. The order shall be specifically identified as a stop

work order issued under this clause.

55.1.1. If a stop work order issued under this clause is canceled or the period of the order or any

extension expires, the towing firm shall resume work.

56. Complaint and Deficiency Resolution by DPS District Offices: All complaints made or

deficiencies noted against the Towing firm, regardless of the source, shall be investigated by the DPS

District Commander or authorized designee in accordance with Arizona Administrative Code (“A.A.C.)

articles 7 through 13 and/or any revisions, deletions or additions thereto that may be incorporated by

the state. Upon completion of the investigation, the DPS District Commander or authorized designee

shall classify the complaint as unfounded, exonerated, not sustained, sustained, or partially sustained

and shall maintain a copy (according applicable state public record retention requirements) of all

complaints, deficiencies, findings, and actions taken, if any, on file in the District Office and the tow

truck inspection unit. Files may include separate indexes for individual tow truck drivers (“agents”).

56.1. Complaint and deficiency categories are, but may not be limited to:

56.1.1. Unqualified drivers

56.1.1.1. Improperly licensed vehicle/drivers (“agents”)

56.1.1.2. Expired licenses

56.1.1.3. Revoked or suspended licenses

56.1.1.4. Gross violations on license (while driving tow truck)

56.1.1.5. Not trained in Traffic Incident Management by specified timing in

paragraphs 26 and 27.

56.1.2. Negligent administration

56.1.2.1. Charging for unnecessary or unused services, personnel, or equipment

56.1.2.2. Incorrect times on bills

56.1.2.3. Incorrect mileage on bills

56.1.2.4. Neglecting to notify DPS of any changes

56.1.2.5. Mathematical miscalculations

56.1.2.6. Failure to maintain proper records and or filing of a 10-day report

56.1.3. Negligent operation

56.1.3.1. Improper use of equipment

56.1.3.2. Incompetent drivers (“agents”)

56.1.3.3. Failure to prevent further damage to towed vehicle

56.1.3.4. Arriving on scene without proper equipment, truck(s), supplies or

personnel

56.1.3.5. Delivering vehicle to a storage facility that is not the nearest to scene

without vehicle owner or DPS Trooper prior approval.

56.1.3.6. Insufficient clean-up of debris at scene

56.1.4. Unsafe tow trucks

56.1.5. Unethical business practices

56.1.6. Improper conduct of an owner/driver (“agent”)

56.1.7. Discourteous treatment of a Trooper, dispatcher, or driver/owner of a vehicle

56.1.7.1. Intimidating a Trooper, dispatcher, or driver/owner of a vehicle

56.1.7.2. Physical abuse of a Trooper, dispatcher, or driver/owner of a vehicle

56.1.8. Unauthorized removal of items from a towed or stored vehicle

56.1.9. Failure to respond to complaint from DPS

56.1.10. DUI (Drugs and/or alcohol)

56.1.11. Failure/Refusal to accept calls

56.1.12. Traffic violations (tow truck)

56.1.13. Failure to respond to calls as mutually agreed upon

56.1.14. Leaving the scene without DPS Trooper approval

56.1.15. Excessive turn down rate from DPS dispatch

56.1.16. Excessive and/or unreliable response times

56.1.17. Unnecessary delays on scene in effort to run up tow charges.

56.1.18. Subcontracting DPS towing services calls to another towing firm.

56.1.19. Any other performance based issues determined by the District Commander.

56.2. Additionally, Towing firm shall not charge for services more than the maximum allowable

rates specified herein, nor shall a motorist be charged for any services not authorized under the

TSA without the prior approval of the motorist or his/her representative.

56.3. Complaints shall be investigated in accordance with established DPS policies and

procedures to the extent deemed necessary by the DPS Highway Patrol District Commander or

authorized designee. Upon investigation, the DPS District Commander or authorized designee

shall classify/disposition each complaint as follows:

56.3.1. Unfounded (allegation is false or non-factual)

56.3.2. Exonerated (incident did occur, but was lawful or proper)

56.3.3. Not sustained (insufficient evidence either to prove or disprove the allegations)

56.3.4. Partially sustained (generally used where there are two or more allegations made, and

only some or a portion of the allegations are supported by sufficient evidence)

56.3.5. Sustained (the allegation is supported by sufficient evidence)

56.4. The DPS District Commander or authorized designee shall provide a formal written

determination of all complaints that are sustained or partially sustained to the Towing firm for

review, implementation of corrective actions (if required) in accordance with the procedure

described in paragraph 52, Right to Assurance. Notice of suspensions may be done in writing or

by telephone communication/message with the affected Towing firm. Suspension notices shall

detail the reasons for the suspension, the areas requiring improvement (i.e. corrective action

plan) and the duration of the suspension (e.g. until improvements are made and/or corrective

actions have been submitted). All verbal notices of suspensions shall be followed up in writing

within three (3) business days.

56.5. In case a suspension of services is deemed necessary by DPS, the Stop Work Order

process will be followed.

56.6. All complaints brought to the attention of the Towing firm by DPS or a motorist shall be

responded to in writing and forwarded to the DPS District Commander or authorized designee

within thirty (30) days of notification.

57. Governor Declared Disasters: Towing firm Recovery Services: In the event of Governor declared

disasters within the State of Arizona such as, but not limited to, hurricanes, floods, earthquakes and

wildfires, that may require egress, ingress and contra-flow operations on state highways and

interstates, towing firm may be tasked by DPS to assist in providing such items as fuel, water and

supplies to the public using these state highways and interstates. Should DPS require such services

and after determination of what the Towing firm’s role would be in a specific disaster operation, the

DPS shall:

57.1. Develop a plan that illustrates how the towing firm shall be utilized;

57.2. Determine if the services are within the TSA scope;

57.3. Contact towing firm for facilitation of the plan;

57.4. In cases where the services are determined to be outside of the TSA scope, agree as

soon as practical on the scope of services, terms duration and fixed price for performance by the

Towing firm (pursuant to A. R. S. §41-2537).

57.5. DPS, at its sole discretion, may modify or terminate such services at any time, and as

required, to ensure the safety of the general and motoring public.

58. Licensing: Towing firm(s) performing work within the State of Arizona shall, if applicable be properly

licensed for the terms and conditions in which they are agreeing to in this TSA.

59. Safety Standards: All items and/or services supplied on this TSA must comply with the current

applicable occupational safety and health standards of the State of Arizona Industrial Commission,

The National Electric Code, and The National Fire Protection Association Standards.

60. I.T. 508 Compliance: Unless specifically authorized in the TSA, any electronic or information

technology offered to the State of Arizona under this TSA shall comply with A.R.S. § 41-2531 and 41-

2532 and Section 508 of the Rehabilitation Act of 1973, which required that employees and members

of the public shall have access to and use information technology that is comparable to the access

and use by employees and members of the public who are not individuals with disabilities.

61. Illegal/Non-Prescription Drugs, Alcohol and Weapons: Illegal/non-prescription drugs, alcohol and

weapons (of any type) are not permitted on DPS property (land or building). Any towing firm or towing

firm employee possessing illegal/non-prescription drugs, alcohol and/or weapons (of any type) on

DPS property shall be immediately removed from the property and not be allowed future access. Any

such action is subject to the legal and contractual remedies available to the State inclusive of, but not

limited to, TSA termination, suspension, and/or debarment of the towing firm.

62. Executive Order 2007-03 Improving Air Quality: Towing firm shall comply with Executive Order

2007-03 as it applies to this TSA. (Same as #13 in Sect 7 Special Instructions)

63. E-Verify Requirements: In accordance with A.R.S. § 41-4401, Towing firm warrants compliance

with all Federal immigration laws and regulations relating to employees and warrants its compliance

with Section A.R.S. § 23-214, Subsection A.

64. Assignment and Delegation: The towing firm shall not assign any right nor delegate any duty under

this TSA without the prior written approval of the Procurement Officer. The State shall not

unreasonably withhold approval.

65. Soliciting Repairs by Towing firms is Prohibited: Towing firm and/or tow truck drivers (“agents”)

shall not solicit business for any particular vehicle repair shop(s) during the towing process or during

any subsequent storage period for any towing service provided under the TSA.

66. Right of Refusal of Services by Vehicle Owners: Towing firm shall honor request by vehicle

owners should they request service by an alternate towing company. Such request may also be

approved by the on scene DPS Trooper.

67. Federal Immigration and Nationality Act: The contractor shall comply with all federal, state and

local immigration laws and regulations relating to the immigration status of their employees during the

term of the contract. Further, the contractor shall flow down this requirement to all subcontractors

utilized during the term of the contract. The State shall retain the right to perform random audits of

contractor and subcontractor records or to inspect papers of any employee thereof to ensure

compliance. Should the State determine that the contractor and/or any subcontractors be found

noncompliant, the State may pursue all remedies allowed by law, including, but not limited to;

suspension of work, termination of the contract for default and suspension and/or debarment of the

contractor.

68. Indemnification Clause: To the fullest extent permitted by law, Contractor shall defend, indemnify,

and hold harmless the State of Arizona, and its departments, agencies, boards, commissions,

universities, officers, officials, agents, and employees (hereinafter referred to as “Indemnitee”) from

and against any and all claims, actions, liabilities, damages, losses, or expenses (including court

costs, attorneys’ fees, and costs of claim processing, investigation and litigation) (hereinafter referred

to as “Claims”) for bodily injury or personal injury (including death), or loss or damage to tangible or

intangible property caused, or alleged to be caused, in whole or in part, by the negligent or willful acts

or omissions of Contractor or any of its owners, officers, directors, agents, employees or

subcontractors. This indemnity includes any claim or amount arising out of, or recovered under, the

Workers’ Compensation Law or arising out of the failure of such Contractor to conform to any federal,

state, or local law, statute, ordinance, rule, regulation, or court decree. It is the specific intention of the

parties that the Indemnitee shall, in all instances, except for Claims arising solely from the negligent

or willful acts or omissions of the Indemnitee, be indemnified by Contractor from and against any and

all claims. It is agreed that Contractor will be responsible for primary loss investigation, defense, and

judgment costs where this indemnification is applicable. In consideration of the award of this contract,

the Contractor agrees to waive all rights of subrogation against the State of Arizona, its officers,

officials, agents, and employees for losses arising from the work performed by the Contractor for the

State of Arizona.

This indemnity shall not apply if the contractor or sub-contractor(s) is/are an agency, board,

commission or university of the State of Arizona.

69. Boycott of Israel: In accordance with ARS § 35-393.01, the towing firm shall provide, as part of its

proposal, written certification that the Towing firm is not currently engaged in, and agrees for the

duration of the TSA to not engage in, a boycott of Israel. This written certification shall be used to

determine Responsible Towing firms, and subsequently becomes part of the TSA.

70. Applicable Law: In accordance with ARS § 41-2501, et seq, and AAC R2-7-101, et seq, the TSA

shall be governed and interpreted by the laws of the State of Arizona.

71. Non-Availability of Funds: In accordance with ARS § 35-154, every payment obligation of the State

under the TSA is conditioned upon the availability of funds appropriated or allocated for payment of

such obligation. If funds are not allocated and available for the continuance of this agreement, this

TSA may be terminated by the State at the end of the period for which funds are available. No

liability shall accrue to the State in the event this provision is exercised, and the State shall not be

obligated or liable for any future payments or for any damages as a result of termination under this

paragraph.

72. Conflict of Interest: In accordance with A.R.S. § 38-511, State may within three years after

execution cancel the Agreement, without penalty or further obligation, if any person significantly

involved in initiating, negotiating, securing, drafting or creating the Agreement on behalf of the State,

at any time while the Agreement is in effect, becomes an employee or agent or any other party to the

Agreement in any capacity or a consultant to any other party of the Agreement with respect to the

subject matter of the Agreement.

73. Termination for Convenience: The State reserves the right to terminate the TSA, in whole or in part

at any time when in the best interest of the State, without penalty or recourse. Upon receipt of the

written notice, the towing firm shall stop all work, as directed in the notice, and minimize all further

costs to the State. In the event of termination under this paragraph, all documents, data and reports

prepared by the towing firm under the agreement shall become the property of and be delivered to

the State upon demand. The towing firm shall be entitled to receive just and equitable compensation

for work in progress, work completed and materials accepted before the effective date of the

termination. The cost principles and procedures provided in A.A.C. R2-7-701 shall apply.

74. Towing Firm TSA Termination: The tow firm may at any time, terminate this agreement by

submitting their request to terminate in writing with a minimum of 14 days’ notice to the Procurement

Department.

75. Amendments: The agreement may be modified at any time through an Amendment, within the

scope of the TSA, issued by the Procurement Department.

76. Non-Discrimination: In accordance with ARS § 41-1461, et seq, towing firm shall provide equal

employment opportunities for all persons, regardless of race, color, creed, religion, sex, age, national

origin, disability or political affiliation. Towing firm shall comply with the Americans with Disabilities

Act.

77. Arbitration: In accordance with ARS § 12-1518, the parties to agree to resolve all disputes arising

out of or relating to this Contract through arbitration, after exhausting applicable administrative review

except as may be required by other applicable statutes.

78. Advertising, Publishing and Promotion of Contract: The Contractor shall not use, advertise or

promote information for commercial benefit concerning this Contract without the prior written approval

of the Procurement Officer. For example, posting photos from scene or tow on social media require

prior written approval.

79. TOWING FIRM APPROVAL:

I certify that all drivers operating under this Tow Service Agreement (TSA) are qualified and

competent. I further certify that I have read and understand this TSA and agree to abide by all

the provisions. I further agree to indemnify, defend, and save harmless the state, its officers,

agents,

and employees from any and all claims and losses accruing or resulting to the towing firm

connection with the performance of the TSA, and from any and all claims and losses accruing

resulting to any person, firm, or corporation who may be injured or damaged by the towing firm

in the performance of this TSA. The towing firm, and the agents and employees of the towing

firm, in the performance of this TSA, shall act in an independent capacity and not as officers or

employees or agents of the State of Arizona.

Towing Firm Approval

Signature

Typed Name

Company

Title

Date

Business Address

Phone Number

US DOT#

80. DPS APPROVAL:

District Commander or authorized designee hereby assigns the towing firm the following vehicle

classes and geographic tow area(s) for the TSA term.

Tow

Area 1

Tow

Area 2

Tow

Area 3

Tow

Area 4

Tow

Area 5

Tow

Area 6

Tow

Area 7

Tow

Area 8

Light

Medium

Heavy

Attachment D: Administrative Requirements Question 5 Subcontractors Reported:

Approved __________ Denied _____________

The terms of this TSA (2017-2019 TSA) will become effective:

______________________________

and end

___________________________

Date Date

Signature

Typed Name

Badge #

Title

Date