Microsoft Word - 2016 JVC Remote App Troubleshooting Guide

JVC Remote Application

Troubleshooting

JVC Remote

Application

JVC KENWOOD Corporation

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General

Symptoms

Remedies/Cause

Where can I find

the

JVC Remote

App to install?

You can find the

JVC Remote

App by search

ing

for

JVC

Remote” in Google Play or Apple App Store.

My song title, artis

t and album name do

es

not scroll.

You can change

scroll setting in

the preference setting

.

Please select either “Scroll Once” or “Scroll Repeat” to

enable scrolling.

Screen does not dim

and display screen

remains

on

after

start the application.

This is on

e of the application default setting

s

. Customers

can change this display setting in the preference after

installing the application.

In Bluetooth source, Tag

information and play time is not

available in car receiver.

This is b

ecause Bluetooth device in

the smart phone

doesn’t support AVRCP 1.3.

Tag information and play time is not available for

Pandora/iHeartRadio/etc...

Pandora

/iHeartRadio

is a third party service. Some or

more features may not be available for JVC Remote App

when in these sources.

My screen does not show the current source on the Car

Receiver, it keeps showing the media player.

You are not yet connected to the car receiver. Please pair

the device with the receiver first, and then go to “Menu >

Connect”.

Connectivity

Symptoms

Remed

ies/Cause

Car receiver is unable to connect to

JVC Remote

App

after

installing the application.

After install

ing the

JVC Remote

App

on your phone

, you

need to run the App to initiate Bluetooth connection

module of the phone. Run JVC Remote App from phone

first, and then manually connect from JVC Car receiver.

Otherwise, Power OFF and then turn ON car receiver to

enable auto connection to JVC Remote App.

Please take note of the following:

 Make sure that the appropriate Mobile platform is

selected correctly for Remote App communication

in the Car Receiver: (Go to Settings/Remote App and

select iOS or Android)

 For iOS Connection, make sure that the iPod source

is available in the Car Receiver, and that your iOS

device is already playing music through the car

receiver. Begin the Remote App connection while

the Car Receiver is in iPod source.

 For Android Connection, make sure that the Remote

app connection is already established in the Car

Receiver. (In Car Receiver, go to Settings/Remote

App/Android list to see if the Android phone has

been activated)

Delete all pairing information of Car Receiver/Phone.

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Then try pairing one more time.

Car Receiver does not connect automatically to

JVC Remote

App.

Please ensure Bluetooth Auto Connect setting is set to

“ON” in car receiver. You can also manually connect by

tapping Menu -> Connect.

Run JVC Remote App in phone first before turning ON car

receiver for auto connect operation.

JVC Remote App is unable to connect to the Car Receiver by

pressing on the “Connect” button in the Remote App.

Some Android Phones will not be able to activate a

Bluetooth connection automatically from the phone to

the receiver. In this case, please make the connection

from the Car Receiver, in the Settings menu.

After pressing the “Connect”

button in the Remote App, a

“Bluetooth Socket failed” message appears.

Some Android Phones will not be able to activate a

Bluetooth connection automatically from the phone to

the receiver. In this case, please make the connection

from the Car Receiver, in the Settings menu.

JVC Remote App

updates the status slower than the car

receiver does.

Some Android phones set lower priority for Bluetooth

Communication, which will cause slower communication

speed.

You can improve the speed by disconnecting Bluetooth

Audio and Bluetooth Hands Free with the phone.

“Your car receiver does not support this feature. Please

connect using car receiver.” is display when I try to connect

to car receiver using JVC Remote app.

Manual connect feature is only supported

in some

model

s

JVC car receiver. Please connect using the appropriate car

receiver if you see this message.

Car Receiver does not show any music tag info/Car Receiver

shows the incorrect tag info.

This feature is phone

-

dependant. Certain phones do not

support tag information sending to the car receiver, while

other phones will only send tag info that is present in the

Android in-built music player, and not from any 3

rd

party

music apps, and some phones will only show the current

playing music, regardless from which app it is playing

from.

Can

not connect with Car Receiver by Bluetooth.

Please try

any of

the following:

 Restart Car Receiver and JVC Remote App.

 Turn off Bluetooth on your phone, and turn it on

again.

 Delete all pairing information in the Car Receiver,

and in the Phone. Then try pairing one more time.

The App shows the waiting cursor for a long time, when I try

to connect it to the Car Receiver.

Please try any of the following:

 Exit (or kill/force stop) the App and launch the app

again.

 Turn off and on the Car Receiver, and try again.

 Reset the Platform selection in Car Receiver by

doing the following: (Go to Settings/Remote App

and select iOS/Android, Switch to <NO>. Select

iOS/Android again, and switch it to <YES>.)

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My phone is connected to the Car Receiver, but I cannot

access the Receiver settings in the MENU option.

Please ensure that you have already pressed the

CONNECT button in the MENU options.

Also, please ensure that the Car Receiver that you are

connecting to, supports this function. Receiver Settings

availability is dependent on the JVC Car Receiver Model.

Connected Mode General Operation

Symptoms

Remedies/Cause

When I press on a source button in the sourc

e bar/source

change popup, it takes 2 seconds before the source

changes.

The source change command has already been sent to

the Car Receiver, and the Car Receiver is performing the

source change process.

Some sources are not available in the Source change

popup/Source bar.

JVC Remote App will show/hide various sources

depending on whether the source media/module is

present in the Car Receiver. (eg: CD must be loaded

before the CD source is available)

There are also some sources that are currently not

supported by the JVC Remote App. In such cases,

“Unknown” will be displayed in the Source title.

Driver Mode / Gesture Control

Symptoms

Remedies/Cause

After

I draw a gesture on

JVC Remote

App

, car

receiver does

not execute the command.

When car receiver

is

in menu and content list mode

, as

well as in Passenger Mode (Connected Status), it will

ignore all commands from App.

I am not

able to drag the Playtime panel

using gesture

command.

This happens only in

Connected mode (with the car

receiver). To avoid accidentally triggering other gesture

commands while dragging the Playtime Panel, “Drag”

operation is disabled when it is in car receiver mode.

Why

does

the gesture command

not

work

at times

?

The gesture recognition engine didn’t recognize the

gesture you input. Please see the User Guide for gesture

control function.

“No Function” is display when I using 2 finger gesture.

It’s due to the incorrect inpu

t of 2 finger gesture. Be

low

are some tips for 2 finger gesture operation:-

 Distance between 2 fingers should be more than 1

cm.

 Swiping direction of 2 finger must the same.

 Swiping of 2 fingers should in vertical/horizontal

direction.

I cannot perform any gesture control when I am in

Passenger Mode.

Gesture Controls only function in Media Player

, and in

Driver Mode. Please go to the relevant modes to perform

gesture controls.

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Passenger Mode

Symptoms

Remedies/Cause

Some buttons in Passenger mode are not working.

The JVC Remote App Passenger Mode

mimics

a physical

remote control interface, and as such, certain buttons will

perform different functions in different sources and

scenarios. In some situations, some buttons do not have

assigned functions, and therefore have no effect when

being pressed.

Some buttons in Passenger Mode perform different

functions in different sources.

The JVC Remote App Passenger Mode

mimics

a physical

remote control interface, and as such, certain buttons will

perform different functions in different sources and

scenarios. In some situations, some buttons do not have

assigned functions, and therefore have no effect when

being pressed.

There is a delay between button presses on the App, and

the Car Receiver responding to the button press.

In some situations, when the BT connection is

encountering a high data load (high bitrate audio, tag

information, Bluetooth communication overhead, etc.),

data transfer of JVC Remote App to the Car Receiver will

slow down. Please wait for the button press commands to

be received by the Car Receiver.

When I press on a source button in the source bar

/source

change popup, it takes 2 seconds before the source

changes.

The source change command has already been sent to

the Car Receiver, and the Car Receiver is performing the

source change process.

Some sources are not available in the Source change

popup/Source bar.

JVC Remote App will show/hide various sources

depending on whether the source media/module is

present in the Car Receiver. (eg: CD must be loaded

before the CD source is available)

There are also some sources that are currently not

supported by the JVC Remote App. In such cases,

“Unknown” will be displayed in the Source title.

I cannot select Random or Repeat modes in Passenger

Mode.

Please go to driver mode to use the Repeat and Random

gestures.

Receiver Settings

Symptoms

Remedies/Cause

I cannot enter into Receiver Settings / I cannot see the

“Receiver Settings Icon in MENU.

Receiver Settings is only available for certain models. If

your car receiver does not support Receiver Settings

adjustments, the icon option will not appear.

The Rec

eiver Settings in the App are not being saved to the

Car Receiver.

After adjusting to the required settings on the App, be

sure to press “SAVE” at the top right corner of the screen,

to send the new settings to the Car Receiver successfully.

In some screens, there is no “SAVE” button. In this case,

the new setting is being sent to the receiver in real time.

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After adjusting the settings, I pressed “SAVE”, but a popup

message says “Failed to save settings”.

Please check the following:

 Make sure the BT connection is stable/within range.

 Make sure that the Car Receiver is not in Setup

Menu. Remote App will not be able to send any

settings when Car Receiver is in this condition.

 Make sure that the App is still connected to the

Receiver. Please disconnect and re-connect if

needed.

I have changed the Fader/Balance/User EQ setting, but I

cannot hear or see any change in my Car Receiver.

In some Receiver settings, it is necessary to press the

SAVE button in order for the Car Receiver to receive the

new settings. Please press SAVE after you have made your

adjustments in Receiver Settings, or else the new setting

will not be sent to the Car Receiver.