service of other air carriers as authorized by the Carrier. The sale of air passenger transportation means all

activities necessary to provide passenger with a valid contract of carriage. The sale of air passenger

transportation means all activities necessary to provide a passenger with a valid contract of carriage including

but not limited to the issuance of a valid Traffic Document and the collection of monies therefor. The agent is

also authorized to sell such ancillary and other services as the Carrier may authorize;”

Agent shall not in any way vary or modify the terms and conditions set forth in any Traffic Document used for

services provided by the Carrier, and the agent shall complete these documents in the manner prescribed by the

‘’[…]’’

described in

with which is mandatory upon each Agent under the terms of the Passenger Sales Agency Agreement; it is

RESOLVED that,

1. all Agents be reminded that practices such as those listed herein, in other applicable Resolutions, or in

Carriers written instructions, but not limited thereto, violate the governing conditions referred to above. They

Sales Agency Rules and Passenger Sales Agency Agreement. e.g., charging the Agent with the difference

between the fare applied and the fare applicable to the service in accordance with Members' tariffs.

1.1 entering incomplete or incorrect reservation entries, such as reservation booking designators that do not

correspond to the fare paid, or reservation requests on a ticket/miscellaneous charges order (MCO), thereby

allowing travel at less than the applicable fare,

1.2 inaccurately completing or omitting to complete the ‘not valid before’ and/or ‘not valid after’ boxes on a

1.4 changing or omitting the name of the passenger,

1.8 failing to obtain endorsement(s) from carriers when required,

1.9 failing to complete correctly the “Issued in Exchange For” entries and/or the “Original Issue” entries, and/or

failing to carry these forward to the new ticket or MCO,

1.10 failing to ensure that when conjunction tickets or MCOs are issued, the conjunction ticket or MCO

are shown on all conjunction tickets or MCOs,

1.11 changing the point of origin,

1.12 issuing/selling a ticket with a fictitious point of origin or destination in order to undercut the applicable fare

(cross border selling)

1.13 failing to observe the applicable rules for Designation and Selection of Ticketing Airline (Resolution 852)

and/or designating transportation on such parties' services where a valid interline agreement between the

ticketing airline and the transporting party does not exist,

1.14 cancelling or amending a customer booking and/or Electronic Ticket without the express permission of that

customer,

1.15 deliberately making duplicate reservations for the same customer,

1.16 when reservations for a group are not confirmed, attempting to secure the required service by requesting

1.18 making an amendment to a booking that has previously been issued as an e-ticket without either

set of rules for BSP practices,

1.1 The ADM serves to notify an Agent that unless there is some justification to the contrary, the Agent owes

the issuing BSP airline the amount shown on the ADM for the reasons indicated.

1.2 ADMs are a legitimate accounting tool for use by all BSP airlines to collect amounts or make adjustments to

Agent transactions in respect of the issuance and use of Standard Traffic Documents issued by the Agent.

Alternative uses of ADMs may exist provided that consultation has taken place either individually with the Agent

or a local representation of Agents, or through the applicable local joint consultative forum.

1.3 ADMs are to be specific in their detail as to why a charge is being made.

3.1 ADMs shall only be processed through the BSP if issued within nine months of the final travel date. ADMs

between the BSP airline and the Agent.

3.2 ADMs/ACMs may be processed through the BSP, for a maximum period of 30 days following default action

4.1 Airlines should consider establishing policies for a minimum value for the issuance of a single ADM. Where

4.2 In principle ADMs should not be raised for the collection of administrative fees.

4.3 If there is an administrative cost associated with the raising of an ADM it should be incorporated in the same

ADM document raised for the adjustment. The inclusion of the administration fee must be communicated to the

agent.

4.4 Airlines shall provide Agents with the phone or fax number and email address of a person or department that

an administrative fee associated to the refund.

4.9 Following consultation and if both parties agree a disputed ADM may be referred to the Travel Agency

Commissioner to be resolved.

4.10 An ADM that has been included in the BSP billing will be processed for payment. Any subsequent dispute

of such ADM, if it is upheld by the Airline, will be dealt with directly and where applicable may result in the issue

of an Agency Credit Memo (ACM).

It is RESOLVED that the following principles will be MODEL ADM INDUSTRY PROCEDURES

1.1 ADMs are a legitimate accounting tool for use by all BSP airlines and should only be used to collect amounts

or make adjustments to agent transactions in respect of the issuance and use of Traffic Documents issued by or

at the request of the Agent.

1.2 Alternative uses of ADMs may exist provided that consultation has taken place either individually with the

1.3 ADMs are to be specific in their detail as to why a charge is being made.

1.4 Any ADM relates to a specific transaction only, and may not be used to group unrelated transactions

1.6 No more than one ADM should be raised in relation to the same original ticket issuance. When more than

issues.

1.7 All rejected or disputed ADMs must be handled by BSP airlines in a timely manner.

1.8 Except where otherwise agreed in a market ADMs should not be used to collect third party costs not directly

associated with the initial ticket issuance of a passenger journey.

1.9 When ADMs are raised for administration fees the level of such fees should be commensurate with the cost

of the work incurred.

1.10 When the Agent has used an automated pricing system to generate the total ticket price including fare,

tax, fees and charges specific to the purchase, and subsequent issuance, of a ticket for a journey, and there has

been absolutely no manipulation by the Agent, on such price the ticketing systems shall send a Fare Calculation

Mode Indicator (FCMI) to the airline, in accordance with the provisions of IATA PSC Resolutions 722f and 722g,

to identify automated pricing has

ticketing system, either prior to or at the time of requesting generation of the ticket(s), the identity of the airline

The selection of the ticketing airline shall be governed by the following strict order of priority, which must be

observed at all times:

2.1 the ticketing airline shall be any BSP airline participating in the transportation, or a BSP airline acting as the

General Sales Agent for any airline participating in any sector of the transportation in the country of ticket

issuance, provided that the selection of Validating Carrier conforms to the requirements of the fare rules where

transporting airline,

2.2 if none of the situations described in Subparagraph 2.1 apply, the ticketing airline may be any other BSP

3.2 in all other cases, an Agent may reissue a traffic document, provided authorization to do so has been