Untitled

Updated March 2017

Contents

Introduction 6

Intended Audience 6

Documentation Feedback 6

Obtaining Technical Assistance 6

Chapter 1. MimioTeach 7

Calibration Issues 7

Stylus Issues 10

Mounting MimioTeach to a Whiteboard 12

Pairing MimioTeach 12

Chapter 2. MimioProjector 240, 240i 15

MimioProjector Installation 15

Replacing the Bulb in the MimioProjector 15

Replacing the Filter in the MimioProjector 16

Setting Up the MimioProjector 16

Making a Non-Interactive MimioProjector Interactive 16

Projection Issues 17

Interactivity Issues 19

Chapter 3. MimioProjector 280, 280i, 280T 22

Projection Issues 22

Interactivity Issues 24

Chapter 4. Dallas WX35nxt 27

Lighting Issues 27

Projection Issues 27

Chapter 5. P8 WX31nxt 29

Lighting Issues 29

Projection Issues 29

Interactivity Issues 30

Chapter 6. P10 WX35nxt 33

Lighting Issues 33

Projection Issues 33

Interactivity Issues 34

Chapter 7. P12 Projector (non-interactive model) 37

Lighting Issues 37

Projection Issues 37

Updated March 2017

Chapter 8. P12 Projector (pen interactive model) 40

Lighting Issues 40

Projection Issues 40

Interactivity Issues 42

Chapter 9. P12 Projector (laser/touch interactive model) 44

Lighting Issues 44

Projection Issues 44

Interactivity Issues 46

Chapter 10. ProColor 550h, 650h, and 700h

Interactive Flat Panel Displays 48

Imaging Issues 48

Interactivity Issues 51

Sound Issues 53

Installation Issues 54

Hotkey Issues 55

Chapter 11. MimioCapture 57

Problems Charging the Tray 57

Problems with Docked Pens 58

Mounting MimioCapture to a Non-Magnetic Whiteboard 59

Amber LEDs on Stylus and Pens/Eraser 60

Chapter 12. MimioView & MimioView HD 61

MimioView Issues 61

Securing the MimioView to a Surface 63

MimioView HD 65

Imaging Issues 65

Finding the Serial Number 66

Securing the MimioView HD to a Surface 67

Chapter 13. MimioVote 69

Station Issues 69

Handset Issues 70

Pairing MimioVote 72

Toolbar Add-in for PowerPoint 73

Chapter 14. The NEW MimioPad 76

Pairing the MimioPad and USB Wireless Receiver 76

Making MimioPad a Teacher or Student Pad 77

Chapter 15. MimioPad (1

Generation) 79

MimioPad Issues 79

Pairing the MimioPad and USB Wireless Receiver 80

Flashing Blue Light 81

Pop-Up Messages 82

Updated March 2017

Chapter 16. MimioMobile 85

Networking MimioMobile with MimioStudio 85

Making an iPad a Teacher or Student Pad 86

Chapter 17. MimioBoard 87

MimioBoard Installation 87

Replacing the MimioTeach on the MimioBoard 87

Chapter 18. Mimio Interactive Xi 89

Calibration Issues 89

Pairing Mimio Xi Wireless Components 89

Environmental Interference 91

Chapter 19. MimioStudio 93

MimioStudio Issues 93

Installation Issues – Windows 93

Installation Issues – Mac 96

Unknown Publisher Security Warning 97

Playing Multimedia Files 97

Adobe Flash Player 98

MimioStudio Recorder 98

MimioStudio ActivityWizard 99

Importing a Student List into MimioStudio Gradebook 101

Importing Word, PowerPoint, or PDF Documents 102

Display of an Imported PDF 104

Chapter 20. Frequently Asked Questions 105

Where can I find the latest version of MimioStudio software? 105

How do I export and import my MimioStudio Gallery? 105

Why should I export my Gallery? 106

How can I create my own activities using ActivityWizard? 106

Does MimioStudio software work on virtual desktops? 106

Can I import SMART and Promethean files? 107

What languages does MimioStudio software support? 107

How can I switch languages? 107

How can I use multiple MimioVote stations? 107

What is the maximum number of MimioVote handsets

you can use in a classroom? 108

How can I export MimioStudio Gradebook to my school’s

grade book system? 108

Is it possible to receive MimioStudio software updates

automatically? 109

Does the MimioStudio handwriting recognition feature work

in all languages? What about the text recognition feature? 109

How can I activate MimioStudio software? What if I lost my

product key? 110

Does the MimioView camera work with Skype? 110

Updated March 2017

Is it possible to deploy MimioStudio software across a

network to multiple machines? 111

How do I get the MimioMobile App? 112

How many iPad devices can I use as a MimioVote

handset? 112

How many devices (windows) can be used to

"collaborate"? 112

Does the MimioMobile app connect via the MimioHub

USB wireless receiver? 113

What are the Gestures in MimioStudio 10 software or later? 114

Updated March 2017

Introduction

Intended Audience

This guide is intended for anyone who owns, works with, or is responsible for

maintaining a Boxlight or Mimio hardware product and/or MimioStudio™

classroom software. You will find helpful hints and solutions for troubleshooting

problems that may arise. Also included, in Chapter 20, are the questions most

frequently encountered by Boxlight Customer Care.

Documentation Feedback

We hope you will find this guide helpful and we welcome your feedback. We

especially want to know if you find any information unclear, or if you feel that your

particular issue is not addressed. Please send your comments and questions to

customercare@boxlight.com.

Obtaining Technical Assistance

If you are unable to resolve an issue with the help of this guide, you may obtain

technical assistance by emailing us at customercare@boxlight.com.

Updated March 2017

Chapter 1. MimioTeach

Calibration Issues

Problem: The MimioTeach™ bar isn’t calibrating properly.

Symptoms: Missing calibration points. Strikes or missing lines in software.

Recommended Action(s):

There are a number of possible causes for this problem. Try the recommended

actions in the sequence given, until the problem is resolved.

1. Try This First:

Please charge the stylus for at least 8 hours, then try using it to see if you still

have the same issue. Make sure that you do not block the line of sight between

the bar and the stylus, and be careful to hold the stylus behind the silver band

without touching the buttons (see photo).

2. If the Problem Is Still Not Resolved:

Make sure you have the latest version of MimioStudio software. You can

download the latest version of MimioStudio software from the following link:

www.mimio.com/software

Once you have updated the software, plug the MimioTeach bar into the computer

with the USB cable so that the software update is also applied to the bar. While

Updated March 2017

the update is loading, you will see a blinking green power light on the bar. Once

the update is complete, the power light will go back to solid green.

Next, confirm the firmware on your MimioTeach device by opening MimioStudio

software and going to Tools  Settings  Classroom Devices. Click on

“MimioTeach” and you should see some information on the screen such as

1.6.2D and 1.8.4D. Please confirm this. Then try the MimioTeach device again

and see if it works.

3. If the Problem Is Still Not Resolved:

If you are still seeing the same issue, use a push-pin to remove the plastic covers

over the two microphones on your MimioTeach bar completely, making sure the

microphones themselves are not touched. Insert the push-pin in into each

microphone cover and pull up, but don’t let the push-pin touch the microphone.

Then try the MimioTeach device again.

4. If the Problem Is Still Not Resolved:

If the problem is still seen with both microphone covers off, try using another

MimioTeach stylus pen, if one is available. If a different stylus pen works, the

original stylus pen may no longer be functional. Please contact

[email protected] to check warranty status and understand your

replacement options.

5. If the Problem Is Still Not Resolved:

If a different stylus pen does not resolve the problem, you may have a bad

international power supply. Older MimioTeach systems that shipped

internationally had international power supplies (serial#0910C), which were found

Microphone

Updated March 2017

to be improperly shielded, causing noise. Check to see whether you have the

defective power supply (see photos).

Bad International Power Supply

Good Power Supply

The new MimioTeach systems incorporate additional shielding to make them

more immune to noisy power. A shielded bar will have a sticker with a letter, for

example “A” next to the serial number (see photo).

Updated March 2017

If you have a bad unit, contact [email protected] to receive a

replacement power supply.

6. If the Problem Is Still Not Resolved:

If you are still experiencing issues, try plugging in your MimioTeach device in

each of the ways below, one at a time. Check each plug-in method to see if that

resolves the issue.

a. Plug the MimioTeach device via USB cable directly to the computer.

b. Plug the MimioTeach device into a wall socket, using the power

supply, and run it wirelessly.

c. Run the MimioTeach device with batteries, and run it wirelessly.

7. If the Problem Is Still Not Resolved:

Please contact customercare@boxlight.com and explain that you have tried all

the above steps unsuccessfully. We can send you a MimioTeach diagnostic test

for further evaluation.

Stylus Issues

Problem: The MimioTeach stylus isn’t working.

Symptoms: Missing calibration points. Strikes or missing lines in software.

Recommended Action(s):

There are a number of possible causes for this problem. Try the recommended

actions in the sequence given, until the problem is resolved.

1. Try This First:

If you have access to another MimioTeach stylus, see if that one works with your

MimioTeach bar. Please charge your original stylus for at least 8 hours, then try

using it to see if you still have the same issue. Make sure that you do not block

the line of sight between the bar and the stylus, and be careful to hold the stylus

behind the silver band without touching the buttons (see photo).

Updated March 2017

2. If the Problem Is Still Not Resolved:

Make sure you have the latest version of MimioStudio software. You can

download the latest version of MimioStudio software from the following link:

www.mimio.com/software. Once you have updated the software, plug the

MimioTeach bar into the computer with the USB cable, so that the software

update is also applied to the bar. While the update is loading, you will see a

blinking green power light on the bar. Once the update is complete, the power

light will go back to solid green.

Next, confirm the firmware on your MimioTeach device by opening MimioStudio

software and going to Tools  Settings  Classroom Devices. Click on

“MimioTeach” and you should see some information on the screen such as

1.6.2D and 1.8.4D. Please confirm this. Then try the MimioTeach device again

and see if it works.

3. If the Problem Is Still Not Resolved:

If you are still seeing the same issue, use a push-pin to remove the plastic covers

over the two microphones on your MimioTeach bar completely, making sure the

microphones themselves are not touched. Insert the push-pin in into each

microphone cover and pull up, but don’t let the push-pin touch the microphone.

Then try the MimioTeach device again.

4. If the Problem Is Still Not Resolved:

Please contact customercare@boxlight.com to inquire about a replacement

stylus (charges may apply).

Microphone

Updated March 2017

Mounting MimioTeach to a Whiteboard

Problem: The MimioTeach bar won’t stay mounted to the whiteboard.

Symptoms: The bar keeps sliding off the whiteboard.

Recommended Action:

We recommend using the supplied mounting brackets for a permanent fix. If this

is not an option, then clean the surface where the device is to be placed with

isopropyl rubbing alcohol or Expo wipes. Wipe gently and let dry. Do not use

household cleaners. Access this YouTube video to learn how to put the brackets

on and mount the MimioTeach to your whiteboard:

https://www.youtube.com/watch?v=D4mBaF62ABc

Pairing MimioTeach

Problem: The MimioTeach device is not paired with the computer.

Symptoms: The amber light is lit on the MimioTeach bar.

Recommended Action:

1. Make sure you have the latest version of MimioStudio software. You can

download the latest version of MimioStudio software from the following

link: www.mimio.com/software. Once you have updated the software, plug

the MimioTeach bar into the computer with the USB cable so that the

software update is also applied to the bar. While the update is loading, you

will see a blinking green power light on the bar. Once the update is

complete, the power light will go back to solid green.

2. Next, verify that the wireless USB receiver is connected to your PC’s USB

port. Open MimioStudio Notebook  Tools  Settings Classroom

Devices. The MimioHub™ wireless receiver should show as “Connected”

under Status.

3. Press and hold the power LED button on the MimioTeach bar until it

begins to blink (approximately 20 seconds).

Updated March 2017

MimioTeach Power LED Button

Updated March 2017

4. Open MimioStudio Notebook and select Tools  Settings  Classroom

Devices. The MimioTeach device should show as “Available” under the

Status column.

5. Select “MimioTeach” from the list and then select the Connect button. The

MimioTeach status should change to “Connected.”

Updated March 2017

Chapter 2. MimioProjector 240, 240i

MimioProjector Installation

Problem: How do I install the MimioProjector™ interactive projector?

Recommended Action:

For information about installing the mount for the MimioProjector interactive

projector, view the following PDF on our website:

https://mimio.boxlight.com/wp-

content/uploads/2016/09/MimioProjector_MountingGuide.pdf

Replacing the Bulb in the MimioProjector

Problem: How to change the bulb in the MimioProjector device?

Recommended Action:

For information about changing the MimioProjector bulb, see page 39 in the user

guide on our website:

http://www.mimio.com/~/media/Files/Downloads/Support/Documentation/MimioPr

ojector/UserGuides/MimioProjector_UG_en.ashx

Replacing the Filter in the MimioProjector

Updated March 2017

Problem: How to change the filter in the MimioProjector device?

Recommended Action:

For information about changing the MimioProjector filter, view the PDF on our

website:

https://mimio.boxlight.com/wp-content/uploads/2017/03/MimioProjector-Cleaning-

Dust-Filers.pdf

Setting Up the MimioProjector

Problem: How to set up the MimioProjector interactive projector?

Recommended Action:

For information about the MimioProjector setup, view the PDF on our website:

http://www.mimio.com/~/media/Files/Downloads/Support/Documentation/MimioPr

ojector/UserGuides/MimioProjector_UG_en.ashx

Making a Non-Interactive MimioProjector Interactive

Problem: How do I make a non-interactive MimioProjector device an interactive

unit?

Recommended Action:

You need to purchase the separate IR Module and install it per the picture below:

Updated March 2017

If you receive this message, see the list below for potential issues:

• In the projector menu under Interactive, you need to select the IR Camera

mode.

• If the option to select IR camera is grayed out, check to see that the IR

module is installed correctly. Make sure the pins are lined up and inserted

into the connector properly.

• If this is selected, check to see whether you have a USB cable connecting

the projector to your PC.

Projection Issues

Problem: Projector won’t show an image.

Updated March 2017

Symptoms: When AV cords are connected to the computer from the projector,

the unit is not projecting any image. Only the Boxlight Mimio splash screen

appears when the cords are connected.

Recommended Action(s):

1. Try This First:

Confirm that the AV cord is connected to the projector and the computer—

an HDMI or VGA cord will be needed for connection. If you see the Mimio

splash screen when you power on the MimioProjector device, make sure

that either an HDMI cable or a VGA cable is connected to the unit from the

computer and that you have the correct corresponding source selected

using the MimioProjector remote.

2. If the Problem Is Still Not Resolved:

Swap the current cord for a different, known working one to see if it’s just

a defective cord. Also, you’ll want to confirm that the cord isn’t being

extended, and connecting directly from the projector to the computer using

a standard 15 ft. HDMI/VGA cord. If the direct connection works, the issue

is with the extenders and they’ll need to be swapped out or bypassed.

3. If the Problem Is Still Not Resolved:

Try connecting the AV cords to a different, known working computer (one

that currently works with another MimioProjector 240) to see if a different

computer allows for the image to be seen. If another computer works, then

the issue would be with the original computer being connected. Most

likely, it’s a graphics card issue and can often be resolved by updating the

video/graphics card.

4. If the Problem Is Still Not Resolved:

If the issue persists after checking everything mentioned above, then the

issue will most likely be internal with the projector and the unit will need to

be sent in for repairs. Confirm the projector is still within the 2-year

warranty, and if so, proceed with the RMA to your assigned repair center.

Problem: The projector shows no image when powered on, or the image is

very faint.

Symptoms: Power light is on, but no image is seen, or it is very faint and hard to

see. The power light is on and the lamp light is on.

Recommended Action(s):

1. Try This First:

Confirm that the brightness hasn’t been turned down in the projector

menu.

2. If the Problem Is Still Not Resolved:

Borrow a lamp from a known working projector and swap it out with the

one in the current projector. If the borrowed lamp works and allows for the

image to be projected as expected, then the customer will need a new

lamp. As long as the lamp is in warranty (90 days from purchase), you can

Updated March 2017

replace it for the customer. If it is out of warranty, you can provide them

with pricing for a new one.

3. If the Problem Is Still Not Resolved:

It’s possible there’s an internal issue with the lamp ballast and the

projector will need to be repaired. Please take the steps to submit a

projector warranty claim if the projector is within the warranty timeframe. If

the projector is out of warranty, the customer will have to pay for the

repairs.

Problem: The projector overheats and powers down.

Symptoms: Error message about overheating appears, the temp light is on or

flashing, or projector powers down and temp light comes on.

Recommend Action(s):

1. Try This First:

Confirm that the filters have been recently cleaned—we recommend at

least every other month. If they are not clean, please clean them out using

a shop vac (or something of the like).

2. If the Problem Is Still Not Resolved:

Go through a full power cycle, making sure to disconnect and unplug the

projector for at least an hour.

3. If the Problem Is Still Not Resolved:

Most likely, there’s an internal issue with the projector and it will need to

be repaired. Confirm the warranty with the customer, and if it’s in warranty,

proceed with the projector RMA process. If it’s out of warranty, the

customer will need to pay for the repairs.

Interactivity Issues

Problem: The projector is connected and displaying an image, but it will

not interact.

Symptoms: Computer displays error message that “USB not recognized,”

calibration won’t come up, projector doesn’t show under Classroom Devices as

“Connected,” and/or calibration screen appears, but the pen’s input is not seen.

Recommended Action(s):

1. Try This First:

Confirm that the IR module is clicked into place securely on the projector,

with all the pins touching. Once this has been checked, you’ll want to

confirm that the IR module is turned on within the projector’s menu under

the Interactive option. If it reads as off, use the buttons on the remote to

turn it on. If it stays grayed out, please try swapping for a different, known

working IR module. If another IR module allows for the Interactive to be

Updated March 2017

turned on, then you’ll want to replace the IR module for the customer, as

long as the projector is still within the 2-year warranty.

2. If the Problem Is Still Not Resolved:

Check the connections for the USB cord. Is it going directly from the

projector to the computer? If not, and there are extenders in place, please

try bypassing the extenders and connecting directly to see if that allows for

the USB cord to be recognized for the projector to connect. If bypassing

the extender allows for the connection to be seen and the interactive to

work, most likely there’s an issue with the extenders. We recommend CAT

5E or CAT 6 extenders—daisy chaining multiple USB cords together will

cause the connection to fail. If the cords go into a wall adapter, confirm

that all cords are snug in place and are the recommended ones by Boxlight

Mimio.

Problem: There’s no interaction after calibration or touch point is off after

successful calibration.

Symptoms: Projector shows as “Connected” under Classroom Devices and

allows for the auto calibration to happen, but there’s no interaction after auto

calibrating, or the calibration is still off.

Recommended Action(s):

1. Try This First:

Confirm that the projected image is within the borders of the whiteboard,

and that it’s not extended beyond the borders.

2. If the Problem Is Still Not Resolved:

Confirm that there’s nothing on or around the board that could be causing

interference. This includes—but is not limited to—magnets, papers,

LED/Christmas-style lights, motion/security sensors, other IR devices,

direct sunlight, direct overhead lights, marker trays, etc. Remove any of

these items and try interacting again. If there’s a marker tray on the

whiteboard, you will need to make sure the projected image is at least 3

inches above the top of the tray to avoid interference. If there’s sunlight

hitting the board or overhead lights, pull the shades down, turn the lights

off, and calibrate in the dark. See if this allows for you to interact after

calibration.

3. If the Problem Is Still Not Resolved:

Try adjusting the screen/display resolution of the computer connected to

the projector. The native resolution for the projector is 1280 x 800. Please

start here, then move up or down from there accordingly per your results.

4. If the Problem Is Still Not Resolved:

Try changing the batteries in the pen. Also, you can try using a different,

known working pen from another projector to see if that helps. If another,

known working pen resolves the issue, confirm the warranty with the

customer and if it’s in warranty, replace the pen for them. If it’s out of

warranty, they can purchase a new one from you.

Updated March 2017

5. If the Problem Is Still Not Resolved:

Swap out the IR module for a known working one to see if a different IR

module allows for the interaction to work as expected. If another, known

working IR module resolves the issue, confirm the warranty with the

customer and if it’s in warranty, replace the IR module for them. If it’s out

of warranty, they can purchase a new one from you.

Updated March 2017

Chapter 3. MimioProjector 280, 280i, 280T

Projection Issues

Problem: Projector won’t show an image.

Symptoms: When AV cords are connected to the computer from the projector,

the unit is not projecting any image. Only the Boxlight Mimio splash screen

appears when the cords are connected.

Recommended Action(s):

1. Try This First:

Confirm that the AV cord is connected to the projector and the computer—

an HDMI or VGA cord will be needed for connection. If you see the Mimio

splash screen when you power on the unit, make sure that either an HDMI

cable or a VGA cable is connected to the MimioProjector device from the

computer and that you have the correct corresponding source selected

using the MimioProjector remote.

2. If the Problem Is Still Not Resolved:

Swap the current cord for a different, known working one to see if it’s just

a defective cord. Also, you’ll want to confirm that the cord isn’t being

extended, and connecting directly from the projector to the computer using

a standard 15 ft. HDMI/VGA cord. If the direct connection works, the issue

is with the extenders and they’ll need to be swapped out or bypassed.

3. If the Problem Is Still Not Resolved:

Try connecting the AV cords to a different, known working computer (one

that currently works with another MimioProjector 280) to see if a different

computer allows for the image to be seen. If another computer works, then

the issue would be with the original computer being connected. Most

likely, it’s a graphics card issue and can often be resolved by updating the

video/graphics card.

4. If the Problem Is Still Not Resolved:

If the issue persists after checking everything mentioned above, then the

issue will most likely be internal with the projector and the unit will need to

Updated March 2017

be sent in for repairs. Confirm the projector is still within the 2-year

warranty, and if so, proceed with the RMA to your assigned repair center.

Problem: The projector shows no image when powered on, or the image is

very faint.

Symptoms: Power light is on but no image is seen, or it is very faint and hard to

see. The power light is on and the lamp light is on.

Recommended Action(s):

1. Try This First:

Confirm that the brightness hasn’t been turned down in the projector

menu.

2. If the Problem Is Still Not Resolved:

Borrow a lamp from a known working projector and swap it out with the

one in the current projector. If the borrowed lamp works and allows for the

image to be projected as expected, then the customer will need a new

lamp. As long as the lamp is in warranty (90 days from purchase), you can

replace it for the customer. If it is out of warranty, you can provide them

with pricing for a new one.

3. If the Problem Is Still Not Resolved:

It’s possible there’s an internal issue with the lamp ballast and the

projector will need to be repaired. Please take the steps to submit a

projector warranty claim if the projector is within the warranty timeframe. If

the projector is out of warranty, the customer will have to pay for the

repairs.

Problem: The projector overheats and powers down.

Symptoms: Error message about overheating appears, the temp light is on or

flashing, or projector powers down and temp light comes on.

Recommend Action(s):

1. Try This First:

Confirm that the filters have been recently cleaned—we recommend at

least every other month. If they are not clean, please clean them out using

a shop vac (or something of the like).

2. If the Problem Is Still Not Resolved:

Go through a full power cycle, making sure to disconnect and unplug the

projector for at least an hour.

3. If the Problem Is Still Not Resolved:

Most likely, there’s an internal issue with the projector and it will need to

be repaired. Confirm the warranty with the customer, and if it’s in warranty,

proceed with the projector RMA process. If it’s out of warranty, the

customer will need to pay for the repairs.

Updated March 2017

Interactivity Issues

Problem: The projector is connected and displaying an image, but it will

not interact.

Symptoms: Computer displays error message that “USB not recognized,”

calibration won’t come up, projector doesn’t show under Classroom Devices as

“Connected,” and/or calibration screen appears, but the pen’s input is not seen.

Recommended Action(s):

1. Try This First:

Confirm that you have at least MimioStudio 11.4 (Mac) or 11.41

(Windows)—the first version of MimioStudio that allows for compatibility

with the 280 projectors.

2. If the Problem Is Still Not Resolved:

Confirm that the IR module is clicked into place securely on the projector,

with all the pins touching. Once this has been checked, you’ll want to

confirm that the IR module is turned on within the projector’s menu under

the Interactive option. If it reads as off, use the buttons on the remote to

turn it on. If it stays grayed out, please try swapping for a different, known

working IR module. If another IR module allows for the Interactive to be

turned on, then you’ll want to replace the IR module for the customer, as

long as the projector is still within the 2-year warranty.

3. If the Problem Is Still Not Resolved:

Check the connections for the USB cord. Is it going direct from the

projector to the computer? If not, and there are extenders in place, please

try bypassing the extenders and connecting directly to see if that allows for

the USB cord to be recognized for the projector to connect. If bypassing

the extender allows for the connection to be seen and the interactive to

work, most likely there’s an issue with the extenders. We recommend CAT

5E or CAT 6 extenders—daisy chaining multiple USB cords together will

cause the connection to fail. If the cords go into a wall adapter, confirm that

all cords are snug in place and are the recommended ones by Boxlight

Mimio.

Problem: There’s no interaction after auto calibration or touch point is off

after successful auto calibration.

Symptoms: Projector shows as “Connected” under Classroom Devices and

allows for the calibration to happen, but there’s no interaction after auto

calibrating, or the calibration is still off.

Updated March 2017

Recommended Action(s):

1. Try This First:

Confirm that the projected image is within the borders of the whiteboard,

and that it’s not extended beyond the borders.

2. If the Problem Is Still Not Resolved:

Confirm that there’s nothing on or around the board that could be causing

interference. This includes—but is not limited to—magnets, papers,

LED/Christmas-style lights, motion/security sensors, other IR devices,

direct sunlight, direct overhead lights, marker trays, imperfections in the

board (dents, curves, bumps, indents, etc.), etc. Remove any of these

items and try interacting again. If there’s a marker tray on the whiteboard,

you will need to make sure the projected image is at least 3 inches above

the top of the tray to avoid interference. If there’s sunlight hitting the board

or overhead lights, pull the shades down and turn the lights off and

calibrate in the dark—see if this allows for you to interact after calibration.

If the board is not “laser flat” this will most likely be an issue, and you’ll

need to adjust the board accordingly, or use a different board.

3. If the Problem Is Still Not Resolved:

Try adjusting the screen/display resolution of the computer connected to

the projector. The native resolution for the projector is 1280 x 800. Please

start here and move up or down from there accordingly per your results.

4. If the Problem Is Still Not Resolved:

Try changing the batteries in the pen. Also, you can try using a different,

known working pen from another projector to see if that helps. If another,

known working pen resolves the issue, confirm the warranty with the

customer and if it’s in warranty, replace the pen for them. If it’s out of

warranty, they can purchase a new one from you.

5. If the Problem Is Still Not Resolved:

Swap out the IR module for a known working one to see if a different IR

module allows for the interaction to work as expected. If another, known

working IR module resolves the issue, confirm the warranty with the

customer and if it’s in warranty, replace the IR module for them. If it’s out

of warranty, they can purchase a new one from you.

Problem: Things are being clicked on without being at the board.

Symptoms: Touch points activated without being up at the board. The cursor

goes to top left corner and doesn’t move from there.

Recommended Action(s):

1. Try This First:

Confirm that there’s nothing on or around the whiteboard that could be

causing interference. This includes—but is not limited to—magnets,

papers, LED/Christmas-style lights, motion/security sensors, other IR

devices, direct sunlight, direct overhead lights, marker trays, imperfections

in the board (dents, curves, bumps, indents, etc.), etc. Remove any of

Updated March 2017

these items and try interacting again. If there’s a marker tray on the

whiteboard, you will need to make sure the projected image is at least 3

inches above the top of the tray to avoid interference. If there’s sunlight

hitting the board or overhead lights, pull the shades down and turn the

lights off and calibrate in the dark—see if this allows for you to interact

after calibration. If the board is not “laser flat” this will most likely be an

issue, and you’ll need to adjust the board accordingly, or use a different

board.

2. If the Problem Is Still Not Resolved:

Adjust the laser curtain, confirm that the points are up tight against the

board and lined up with the bottom of the projected image.

3. If the Problem Is Still Not Resolved:

Try swapping the IR module with a different, known working one to see if

it’s just the IR module that’s the issue. If another IR module allows for the

projector to act as expected, you will want to confirm the purchase date

with the customer to determine if it’s still in warranty or not. If it’s in

warranty, you can replace it for the customer. If it’s out of warranty, you’ll

want to provide the customer with pricing for a new one.

4. If the Problem Is Still Not Resolved:

Try swapping the laser curtain for a different, known working one to see if

it’s the laser curtain that’s not working as expected. If another laser curtain

allows for the projector to act as expected, you will want to confirm the

purchase date with the customer to determine if it’s still in warranty or not.

If it’s in warranty, you can replace it for the customer. If it’s out of warranty,

you’ll want to provide the customer with pricing for a new one.

Updated March 2017

Chapter 4. Dallas WX35nxt

The Dallas WX35nxt is an ultra-short throw projector with no interactive

functions.

(Shown with optional IR camera and interactive pens)

Lighting Issues

Problem: The unit will not light.

Symptoms: Fans will turn on after pressing the power button, but there is no

light and the unit shuts down.

Recommended Action(s):

1. Try This First:

Check the lamp of the projector to see if there are any physical problems with

it. If it looks fine, reinsert and try again. If the lamp still will not light, try a

known working lamp—either a spare or one from another projector.

2. If the Problem Is Still Not Resolved:

If the problem persists, the unit will need to be serviced.

Projection Issues

Problem: Projector won’t show an image.

Symptoms: When AV cords are connected to the computer from the projector,

the unit is not projecting any image. Only the Boxlight splash screen appears

when the cords are connected.

Recommended Action(s):

1. Try This First:

Updated March 2017

Confirm that the AV cord is connected to the projector and the computer—

an HDMI or VGA cord will be needed for connection. If you see the

Boxlight splash screen when you power on the projector, make sure that

either an HDMI cable or a VGA cable is connected to the unit from the

computer and that you have the correct corresponding source selected

using the projector remote.

2. If the Problem Is Still Not Resolved:

Swap the current cord for a different, known working one to see if it’s just

a defective cord. Also, you’ll want to confirm that the cord isn’t being

extended, and connecting directly from the projector to the computer using

a standard 15 ft. HDMI/VGA cord. If the direct connection works, the issue

is with the extenders and they’ll need to be swapped out or bypassed.

3. If the Problem Is Still Not Resolved:

Try connecting the AV cords to a different, known working computer (one

that currently works with another projector) to see if a different computer

allows for the image to be seen. If another computer works, then the issue

would be with the original computer being connected. Most likely, it’s a

graphics card issue and can often be resolved by updating the

video/graphics card.

4. If the Problem Is Still Not Resolved:

If the issue persists after checking everything mentioned above, then the

issue will most likely be internal with the projector and the unit will need to

be sent in for repairs. Confirm the projector is still within the warranty, and

if so, proceed with the RMA to your assigned repair center.

Updated March 2017

Chapter 5. P8 WX31nxt

The P8 WX31nxt is interactive with the use or one or two LightPen interactive

tools.

Lighting Issues

Problem: Unit will not light.

Symptoms: Fans turn on after pressing the power button, but there is no light

and the unit shuts down.

Recommended Action(s):

1. Try This First:

Check the lamp of the projector to see if there are any physical problems with

it. If it looks fine, reinsert and try again. If the lamp still will not light, try a

known working lamp—either a spare or one from another projector.

2. If the Problem Is Still Not Resolved:

If the problem persists, the unit will need to be serviced.

Projection Issues

Problem: Projector won’t show an image.

Symptoms: When AV cords are connected to the computer from the projector,

the unit is not projecting any image. Only the Boxlight splash screen appears

when the cords are connected.

Recommended Action(s):

1. Try This First:

Updated March 2017

Confirm that the AV cord is connected to the projector and the computer—

an HDMI or VGA cord will be needed for connection. If you see the

Boxlight splash screen when you power on the projector, make sure that

either an HDMI cable or a VGA cable is connected to the unit from the

computer and that you have the correct corresponding source selected

using the projector remote.

2. If the Problem Is Still Not Resolved:

Swap the current cord for a different, known working one to see if it’s just

a defective cord. Also, you’ll want to confirm that the cord isn’t being

extended, and connecting directly from the projector to the computer using

a standard 15 ft. HDMI/VGA cord. If the direct connection works, the issue

is with the extenders and they’ll need to be swapped out or bypassed.

3. If the Problem Is Still Not Resolved:

Try connecting the AV cords to a different, known working computer (one

that currently works with another projector) to see if a different computer

allows for the image to be seen. If another computer works, then the issue

would be with the original computer being connected. Most likely, it’s a

graphics card issue and can often be resolved by updating the

video/graphics card.

4. If the Problem Is Still Not Resolved:

If the issue persists after checking everything mentioned above, then the

issue will most likely be internal with the projector and the unit will need to

be sent in for repairs. Confirm the projector is still within the warranty, and

if so, proceed with the RMA to your assigned repair center.

Interactivity Issues

Problem: The projector is connected and displaying an image, but it will

not interact.

Symptoms: No (or erratic) interaction on the screen when using the LightPens.

Recommended Action(s):

1. Try This First:

Confirm the camera module is properly seated on the projector and all

pins are touching (none bent). Also, make sure the IR camera is turned on

under the Interactive menu option in the projector’s menu. Ensure you

have the most recent copy of the P8 SP driver loaded on the computer.

You can see the icon for the driver, which looks like a chain link or infinity

symbol, on the toolbar (at the bottom on a PC and at the top on a Mac).

a. If the link is red, then we do not have a working USB connection

between the computer and the projector. Please check or swap all

USB cables, extenders, etc. and try again.

b. If the link is green, the system is communicating properly

between the computer and the projector.

2. If the Problem Is Still Not Resolved:

Updated March 2017

Click the P8 SP driver icon and select Calibration. Touch the targets on

the screen with the tip of the LightPen. Follow the targets—there will be

four of them in total. Once done, you should be good to go.

3. If the Problem Is Still Not Resolved:

Should you have issues with the mouse moving on the screen without you

interacting, you likely have a light source that the camera of the projector

is picking up. The best way to resolve this is to turn off all lights, shade

any windows near the screen, and try again. You may find the offending

light source by trial and error.

Problem: The message “The LightPen program is not found” appears.

Recommended Action(s):

1. Try This First:

Check the USB cable between the computer and the unit and ensure that

they are seated correctly. Check the icon on the tool bar: “A” indicates no

connection between the computer and the projector, while “B” indicates a

good connection between the computer and the projector.

“A” “B”

Problem: Can’t calibrate—the target appears on the screen, but won’t

respond.

Recommended Action(s):

1. Try This First:

Check that the pen is on by pushing the switch at the end of the pen. If on,

the tip should glow red or orange when touched. Try new batteries if the

tip is not glowing.

2. If the Problem Is Still Not Resolved:

When using the pointer or LightPen, avoid writing in the shadow area (see

figure below) and maintain a 25-degree angle against

the projection screen. The pointer or LightPen is

available for use only when the signal transmitted can

be received by the sensors in the projector.

CMOS Sensor

3. If the Problem Is Still Not Resolved:

The ambient lighting may be too bright to work properly. Please keep the

projection screen and sensors from direct ambient lights, such as:

Updated March 2017

A. Direct sunlight to the projection screen.

B. Light sources existing near the sensors.

Turn off all light sources in the room and close the window blinds to try to

reduce as much light as possible. This may require a bit of trial and error

to locate the source of the external light.

Problem: Cursor is not in the same place on the screen as I am touching

(calibration is off).

Recommended Action(s):

1. Try This First:

Try to recalibrate and ensure that you are touching the center of the

calibration target.

2. If the Problem Is Still Not Resolved:

Check the computer resolution. Take the computer to 1280 x 800 (or a

resolution close to that) and recalibrate. Then, you can experiment to get

the highest possible resolution and still be calibrated properly.

3. If the Problem Is Still Not Resolved:

Check the mounting position and installation to ensure that nothing has

changed.

Problem: Cursor jumps around or is erratic.

Recommended Action(s):

1 Try This First:

The ambient lighting may be too bright to work properly. Please keep the

projection screen and sensors from ambient light interference, especially

direct sunlight. See solution above.

Updated March 2017

Chapter 6. P10 WX35nxt

The P10 WX35nxt is touch interactive and has a laser curtain module to provide

the figure touch functions.

Lighting Issues

Problem: Unit will not light.

Symptoms: Fans turn on after pressing the power button, but there is no light

and the unit shuts down.

1. Try This First:

Check the lamp of the projector to see if there are any physical problems

with it. If it looks fine, reinsert and try again. If the lamp still will not light, try

a known working lamp—either a spare or one from another projector.

2. If the Problem Is Still Not Resolved:

If the problem persists, the unit will need to be serviced.

Projection Issues

Problem: Projector won’t show an image.

Symptoms: When AV cords are connected to the computer from the projector,

the unit is not projecting any image. Only the Boxlight splash screen appears

when the cords are connected.

Recommended Action(s):

1. Try This First:

Confirm that the AV cord is connected to the projector and the computer—

an HDMI or VGA cord will be needed for connection. If you see the

Boxlight splash screen when you power on the projector, make sure that

either an HDMI cable or a VGA cable is connected to the projector from

Updated March 2017

the computer and that you have the correct corresponding source selected

using the projector remote.

2. If the Problem Is Still Not Resolved:

Swap the current cord for a different, known working one to see if it’s just

a defective cord. Also, you’ll want to confirm that the cord isn’t being

extended, and connecting directly from the projector to the computer using

a standard 15 ft. HDMI/VGA cord. If the direct connection works, the issue

is with the extenders and they’ll need to be swapped out or bypassed.

3. If the Problem Is Still Not Resolved:

Try connecting the AV cords to a different, known working computer (one

that currently works with another projector) to see if a different computer

allows for the image to be seen. If another computer works, then the issue

would be with the original computer being connected. Most likely, it’s a

graphics card issue and can often be resolved by updating the

video/graphics card.

4. If the Problem Is Still Not Resolved:

If the issue persists after checking everything mentioned above, then the

issue will most likely be internal with the projector and the unit will need to

be sent in for repairs. Confirm the projector is still within the warranty, and

if so, proceed with the RMA to your assigned repair center.

Interactivity Issues

Problem: Unit will project, but has no or intermittent interactivity.

Symptoms: No (or erratic) interaction on the screen with the LightPens.

1. Try This First:

Confirm the camera module is properly seated on the projector and all

pins are touching (none bent). Also, make sure the IR camera is turned on

under the Interactive menu option in the projector’s menu. Ensure you

have the most recent copy of the TouchDriver loaded on the computer.

You can see the icon for the driver, which looks like a chain link or infinity

symbol, on the toolbar (at the bottom on a PC and at the top on a Mac).

a. If the link is red, then we do not have a working USB connection

between the computer and the projector. Please check or swap all

USB cables, extenders, etc. and try again.

b. If the link is green, the system is communicating properly between

the computer and the projector.

Ensure the power cable is connected between the laser module and the

projector. Verify the light on the front of the laser module. Below is a list of

the lights and indicators:

Updated March 2017

2. If the Problem Is Still Not Resolved:

Ensure the calibration of the laser module is preformed correctly and that

there are no light sources near the screen that may interfere with the

camera function (try turning off all light sources near the screen). For the

laser module calibration, see the user guide for a detailed explanation.

Problem: The TouchDriver icon ( ) is red, not green ( ).

1. Try This First:

a. Check if interactive function is enabled via OSD selection

b. Unplug/re‐ plug in the USB cable and check again.

c. Switch to another USB port and check again.

d. Use the USB cable included with your projector and check again. If

a USB extension is needed, please contact your distributor.

e. Restart your computer and check again.

Updated March 2017

2. If the Problem Is Still Not Resolved:

The USB port of your computer maybe not working. Please contact your

IT staff.

Problem: Cursor jumps/flashes on the screen or the touch function does

not respond well in certain areas of the screen.

1. Try This First:

a. Check if there is a strong light shown on the whiteboard. If yes,

turn off the light.

b. Check if there are any foreign objects on the whiteboard. If yes,

remove the object(s).

c. Press Ctrl+P to initiate “Installation mode” and perform Step 4

Manual Mask Setting to check if mask boundary is delineated

properly.

d. Press Ctrl+P to initiate “Installation mode” and perform Laser

Beam Adjustment to check if laser beam is hitting the whiteboard.

Please refer to Step 5 Laser Beam Adjustment for detailed

procedures.

Problem: Touch function is not accurate.

1. Try This First:

Check the display setting and make sure the zoom function is set to 100%

(default). Setting to anything different will affect the touch calibration.

2. If the Problem Is Still Not Resolved:

Check the screen resolution and change to 1280x800 and recalibrate. If the

calibration is now working, you can experiment and recalibrate to find a higher

resolution.

Updated March 2017

Chapter 7. P12 Projector (non-interactive

model)

Typical projector representative

Lighting Issues

Problem: Unit will not light.

Symptoms: Fans turn on after pressing the power button, but there is no light

and the unit shuts down.

Recommended Action(s):

1. Try This First:

Check the lamp of the projector to see if there are any physical problems

with it. If it looks fine, reinsert and try again. If the lamp still will not light, try

a known working lamp—either a spare or one from another projector.

2. If the Problem Is Still Not Resolved:

If the problem persists, the unit will need to be serviced.

Projection Issues

Problem: Projector won’t show an image.

Symptoms: When AV cords are connected to the computer from the projector,

the unit is not projecting any image. Only the Boxlight splash screen appears

when the cords are connected.

Recommended Action(s):

1. Try This First:

Confirm that the AV cord is connected to the projector and the computer—

an HDMI or VGA cord will be needed for connection. If you see the

Boxlight splash screen when you power on the projector, make sure that

Updated March 2017

either an HDMI cable or a VGA cable is connected to the unit from the

computer and that you have the correct corresponding source selected

using the projector remote.

2. If the Problem Is Still Not Resolved:

Swap the current cord for a different, known working one to see if it’s just

a defective cord. Also, you’ll want to confirm that the cord isn’t being

extended, and connecting directly from the projector to the computer using

a standard 15 ft. HDMI/VGA cord. If the direct connection works, the issue

is with the extenders and they’ll need to be swapped out or bypassed.

3. If the Problem Is Still Not Resolved:

Try connecting the AV cords to a different, known working computer (one

that currently works with another projector) to see if a different computer

allows for the image to be seen. If another computer works, then the issue

would be with the original computer being connected. Most likely, it’s a

graphics card issue and can often be resolved by updating the

video/graphics card.

4. If the Problem Is Still Not Resolved:

If the issue persists after checking everything mentioned above, then the

issue will most likely be internal with the projector and the unit will need to

be sent in for repairs. Confirm the projector is still within the warranty, and

if so, proceed with the RMA to your assigned repair center.

Problem: Unit will not focus.

Symptoms: Image is fuzzy or not clear.

Recommended Action(s):

1. Try This First:

The focus can be adjusted using the sliding lever on the side of the

projector.

Problem: Image is not squared to the screen (top of image is wider or

narrower than bottom).

Updated March 2017

Recommended Action(s):

1. Try This First:

Adjust the keystone from the remote or the projector menu to equalize the

top and bottom image size.

2. If the Problem Is Still Not Resolved:

You may have to reposition the projector to enable the keystoning to be

reduced. Usually this would involve raising or lowering the projector in

relation to the screen.

Updated March 2017

Chapter 8. P12 Projector (pen interactive

model)

Typical projector representative

Lighting Issues

Problem: Unit will not light.

Symptoms: Fans turn on after pressing the power button, but there is no light

and the unit shuts down.

Recommended Action(s):

1. Try This First:

Check the lamp of the projector to see if there are any physical problems

with it. If it looks fine, reinsert and try again. If the lamp still will not light, try

a known working lamp—either a spare or one from another projector.

2. If the Problem Is Still Not Resolved:

If the problem persists, the unit will need to be serviced.

Projection Issues

Problem: Projector won’t show an image.

Symptoms: When AV cords are connected to the computer from the projector,

the unit is not projecting any image. Only the Boxlight splash screen appears

when the cords are connected.

Recommended Action(s):

1. Try This First:

Confirm that the AV cord is connected to the projector and the computer—

an HDMI or VGA cord will be needed for connection. If you see the

Boxlight splash screen when you power on the projector, make sure that

either an HDMI cable or a VGA cable is connected to the unit from the

Updated March 2017

computer and that you have the correct corresponding source selected

using the projector remote.

2. If the Problem Is Still Not Resolved:

Swap the current cord for a different, known working one to see if it’s just

a defective cord. Also, you’ll want to confirm that the cord isn’t being

extended, and connecting directly from the projector to the computer using

a standard 15 ft. HDMI/VGA cord. If the direct connection works, the issue

is with the extenders and they’ll need to be swapped out or bypassed.

3. If the Problem Is Still Not Resolved:

Try connecting the AV cords to a different, known working computer (one

that currently works with another projector) to see if a different computer

allows for the image to be seen. If another computer works, then the issue

would be with the original computer being connected. Most likely, it’s a

graphics card issue and can often be resolved by updating the

video/graphics card.

4. If the Problem Is Still Not Resolved:

If the issue persists after checking everything mentioned above, then the

issue will most likely be internal with the projector and the unit will need to

be sent in for repairs. Confirm the projector is still within the warranty, and

if so, proceed with the RMA to your assigned repair center.

Problem: Unit will not focus.

Symptoms: Image is fuzzy or not clear.

Recommended Action(s):

1. Try This First:

The focus can be adjusted using the sliding lever on the side of the

projector.

Problem: Image is not squared to the screen (top of image is wider or

narrower than bottom).

Recommended Action(s):

1. Try This First:

Adjust the keystone from the remote or the projector menu to equalize the

top and bottom image size.

Updated March 2017

2. If the Problem Is Still Not Resolved:

You may have to reposition the projector to enable the keystoning that

needs to be reduced. Usually this would involve raising or lowering the

projector in relation to the screen.

Interactivity Issues

Problem: Unit will display, but there are no interactive functions.

Recommended Action(s):

1. Try This First:

Make sure the IR camera is turned on under the Interactive menu option in

the projector’s menu. Ensure you have the most recent copy of the Optical

Driver loaded on the computer. You can see the icon for the driver on the

toolbar (at the bottom on a PC and at the top on a Mac). Below are the

three options:

Touch Mode. Pen Mode. Disconnected.

2. If the Problem Is Still Not Resolved:

If the icon is red, then check or replace the USB cable between the

projector and the computer. This would include all extenders, connectors,

extension cables, etc.

3. If the Problem Is Still Not Resolved:

Remove the Optical Touch program and reinstall.

4. If the Problem Is Still Not Resolved:

Try to substitute another projector into the same cabling. If this proves to

work, the issue is with the projector and the unit will need to be serviced.

Problem: Calibration is off or not accurate.

Recommended Action(s):

1. Try This First:

Click the Optical Touch icon and recalibrate. If a new computer is being

used with the projector or the projector has been moved in relation to the

screen, the unit will need to be recalibrated.

2. If the Problem Is Still Not Resolved:

Try to change the computer resolution to 1280x800 (or one close to this).

Recalibrate. If this resolves the issue, you can experiment with different

resolution settings to get the best image and the proper calibration.

3. If the Problem Is Still Not Resolved:

On a Windows computer, open Control Panel > Appearance and

Personalization, then select “Smaller – 100%(Default)” and click “Apply”.

This zoom feature in Windows will cause problems with the calibration.

Updated March 2017

Problem: Unable to calibrate. The targets appear on the screen, but won’t

respond.

Recommended Action(s):

1. Try This First:

Check that the pen is on by pushing the switch at the end of the pen. If it’s

on, the tip should glow red or orange when touched. If not, try using new

batteries.

2. If the Problem Is Still Not Resolved:

When using the pointer or LightPen, please avoid writing in shadow area

of you hand or arm—this will prevent the camera from seeing the IR tip of

the pen. Maintain a 25-degree angle against the projection screen. The

pointer or LightPen is available for use only when the signal transmitted by

the device can be received by the IR camera in the projector.

Problem: Cursor jumps around the screen or is erratic.

Recommended Action(s):

1. Try This First:

The ambient lighting may be too bright to work properly. Please keep

the projection screen and sensors from ambient light interference,

especially direct sunlight. Also, check for any other light sources near

the screen. If the IR camera of the projector can pick up the light

source, it may be a problem. The easiest way to check if lighting is the

source of the problem is to turn all lights in the room off and block off

all windows as best as possible to reduce the amount of light that may

be affecting the system.

Updated March 2017

Chapter 9. P12 Projector (laser/touch

interactive model)

Typical projector representative

Lighting Issues

Problem: Unit will not light.

Symptoms: Fans turn on after pressing the power button, but there is no light

and the unit shuts down.

Recommended Action(s):

1. Try This First:

Check the lamp of the projector to see if there are any physical problems

with it. If it looks fine, reinsert and try again. If the lamp still will not light, try

a known working lamp—either a spare or one from another projector.

2. If the Problem Is Still Not Resolved:

If the problem persists, the unit will need to be serviced.

Projection Issues

Problem: Projector won’t show an image

Symptoms: When AV cords are connected to the computer from the projector,

the unit is not projecting any image. Only the Boxlight splash screen appears

when the cords are connected.

Recommended Action(s):

1. Try This First:

Confirm that the AV cord is connected to the projector and the computer—

an HDMI or VGA cord will be needed for connection. If you see the

Boxlight splash screen when you power on the projector, make sure that

either an HDMI cable or a VGA cable is connected to the unit from the

computer and that you have the correct corresponding source selected

using the projector remote.

Updated March 2017

2. If the Problem Is Still Not Resolved:

Swap the current cord for a different, known working one to see if it’s just

a defective cord. Also, you’ll want to confirm that the cord isn’t being

extended, and connecting directly from the projector to the computer using

a standard 15 ft. HDMI/VGA cord. If the direct connection works, the issue

is with the extenders and they’ll need to be swapped out or bypassed.

3. If the Problem Is Still Not Resolved:

Try connecting the AV cords to a different, known working computer (one

that currently works with another projector) to see if a different computer

allows for the image to be seen. If another computer works, then the issue

would be with the original computer being connected. Most likely, it’s a

graphics card issue and can often be resolved by updating the

video/graphics card.

4. If the Problem Is Still Not Resolved:

If the issue persists after checking everything mentioned above, then the

issue will most likely be internal with the projector and the unit will need to

be sent in for repairs. Confirm the projector is still within the warranty, and

if so, proceed with the RMA to your assigned repair center.

Problem: Unit will not focus

Symptoms: Image is fuzzy or not clear.

Recommended Action(s):

1. Try This First:

The focus can be adjusted using the sliding lever on the side of the

projector.

Problem: Image is not squared to the screen (top of image is wider or

narrower than bottom).

Recommended Action(s):

1. Try This First:

Adjust the keystone from the remote or the projector menu to equalize the

top and bottom image size.

Updated March 2017

2. If the Problem Is Still Not Resolved:

You may have to reposition the projector to enable the keystoning that

needs to be reduced. Usually this would involve raising or lowering the

projector in relation to the screen.

Interactivity Issues

Problem: Unit will display, but there are no interactive functions.

Recommended Action(s):

1. Try This First:

Make sure the IR camera is turned on under the Interactive menu option in

the projector’s menu. Ensure you have the most recent copy of the Optical

Driver loaded on the computer. You can see the icon for the driver on the

toolbar (at the bottom on a PC and at the top on a Mac). Below are the

three options:

Touch Mode. Pen Mode. Disconnected.

2. If the Problem Is Still Not Resolved:

If the icon is red, then check or replace the USB cable between the

projector and the computer. This would include all extenders, connectors,

extension cables, etc.

3. If the Problem Is Still Not Resolved:

Remove the Optical Touch program and reinstall.

4. If the Problem Is Still Not Resolved:

Try to substitute another projector into the same cabling. If this proves to

work, the issue is with the projector and the unit will need to be serviced.

Problem: Calibration is off or not accurate.

Recommended Action(s):

1. Try This First:

Click the Optical Touch icon and recalibrate. If a new computer is being

used with the projector or the projector has been moved in relation to the

screen, the unit will need to be recalibrated.

2. If the Problem Is Still Not Resolved:

Try to change the computer resolution to 1280x800 (or one close to this).

Recalibrate. If this resolves the issue, you can experiment with different

resolution settings to get the best image and the proper calibration.

3. If the Problem Is Still Not Resolved:

On a Windows computer, open Control Panel > Appearance and

Personalization, then select “Smaller – 100%(Default)” and click “Apply”.

This zoom feature in Windows will cause problems with the calibration.

Problem: Cursor jumps around the screen or is erratic.

Updated March 2017

Recommended Action(s):

1. Try This First:

The ambient lighting may be too bright to work properly. Please keep the

projection screen and sensors from ambient light interference, especially

direct sunlight. Also, check for any other light sources near the screen. If

the IR camera of the projector can pick up the light source, it may be a

problem. The easiest way to check if lighting is the source of the problem

is to turn all lights in the room off and block off all windows as best as

possible to reduce the amount of light that may be affecting the system.

2. If the Problem Is Still Not Resolved:

Check the alignment of the laser module per the user guide. Be sure to

also check the flatness of the screen/board being used—the specs call for

a maximum board difference of >3mm.

3. If the Problem Is Still Not Resolved:

Check the board for a pen tray at the bottom of the screen—this may be

causing a IR reflection that the camera in the projector is seeing. You may

need to reduce the size of the image (by moving the projector closer to the

screen) and perform the Touch Area Setting to remove the pen tray from

being recognized. See Interactive User Guide for procedure.

Problem: Unit shows a green Optical Touch icon, but there is no interactivity.

Symptoms: There are no working touch functions, even though the auto calibration

works.

Recommended Action(s):

1. Try This First:

Check that the laser module is connected to the projector by the supplied

cable—this provides power to the module. Check the light on the front of

the laser model against the chart below:

Mode

Blue

LED

Red

LED

Description

IR Laser mode

Solid

IR laser ON

Visible light

mode

Solid

Blinking

Visible light ON (IR Laser OFF,

touch disabled)

Error

Solid

Error of LD module occurred.

2. If the Problem Is Still Not Resolved:

Try another laser module. If the system now works, the laser module is

defective and in need of a replacement. Please contact your provider.

Updated March 2017

Chapter 10. ProColor 550h, 650h, and 700h

Interactive Flat Panel Displays

This guide will cover the above listed interactive flat panel units only.

Imaging Issues

Problem: No image appears when the unit it turned on.

Symptoms: There is no picture displayed on the screen.

Recommended Action(s):

1. Try This First:

Ensure that the unit is connected to AC power. Press the power button on

the front of the unit or the remote and make sure the unit is in the correct

input—you can do this using the source button on the remote.

2. If the Problem Is Still Not Resolved:

Check the source equipment is working correctly and all video cables are

connected correctly. Make sure the source equipment is not in standby or

sleep mode.

3. If the Problem Is Still Not Resolved:

If you are using long cable runs, please try with shorter, direct connections

to see if the problem is resolved. If so, then you will have to troubleshoot

the cable runs.

Issue: Image suddenly turns off.

Symptoms: The image disappears with time.

Updated March 2017

Recommended Action(s):

1. Try This First:

Check the Power Save settings on the PC that the unit is connected to,

confirming that it’s not set to sleep. Make sure that the ports are also not

set to sleep.

2. If the Problem Is Still Not Resolved:

Confirm that the outlet is providing power correctly to the display by

swapping out power cords with a known working display, or try using a

different outlet to plug the unit into.

Windows:

1. Press Start > Type Power Options > Click Change

Plan Settings

2. “Turn off the display:” ___ minutes “Put the computer to sleep:” ___

minutes

Mac:

1 Search Spotlight > Energy Saver

Updated March 2017

2 “Computer sleep:” ___ min “Display sleep:” ___ min

Problem: There is a bad image quality from the source signal.

Symptoms: Fuzzy, snowy, static in the picture. Image not clear.

Recommended Action(s):

1. Try This First:

Check that source equipment is operating correctly, for instance:

a. All video cables are installed correctly at both ends and not

damaged

(e.g. cable breaks or bend pins inside the connector).

b. Make sure the resolution of the input signal is set to the native

resolution of the ProColor display (1920x1080@60Hz).

Problem: There is a strange coloring of the image displayed.

Symptoms: The image shows in strange green, purple, or rainbow tones.

Updated March 2017

Recommended Action(s):

1. Try This First:

Swap the AV cord connected with a known working cord to see if this

allows for the correct colors to show.

Problem: The image is not centered on the display.

Symptoms: Image is shifted on the display.

Recommended Action(s):

1. Try This First:

Power the panel down and turn back on. Remove and reconnect HDMI or

VGA cable.

2. If the Problem Is Still Not Resolved:

Press Menu on the remote and select the Setup option. Select Reset. This

should reset the panel and straighten out the image.

3. If the Problem Is Still Not Resolved:

Try a different resolution on the PC.

Interactivity Issues

Problem: No Touch Function:

Symptoms: There is no interactivity.

Recommended Action(s):

1. Try This First:

Make sure the USB cable is connected to the port on the panel labeled

USB for Touch. Make sure the other end is connected to the computer. If

running a Mac, ensure the Touch Driver is loaded and running. Most PC

computers running Windows 7 or higher will have the Touch Driver built in

to Windows, so a separate driver is not needed in most cases.

2. If the Problem Is Still Not Resolved:

Reboot the computer and then reconnect the USB cable.

3. If the Problem Is Still Not Resolved:

Make sure the unit does not have an internal computer (OPS) installed. If

you are using the internal computer (OPS), make sure that you do not

have another computer connected to the USB for Touch USB connection

on the panel. The panel can only have one USB device accessing the

touch functions at a time, regardless of the source selected.

Updated March 2017

Problem: Touch performance is poor.

Symptoms: Slow or erratic touch operation.

Recommended Action(s):

1 Try This First:

a. Make sure there are no unwanted objects in range of the touch

system (e.g. jacket sleeves).

b. Make sure there are no light sources (e.g. halogen lamps) shining

directly at the surface of the ProColor panel.

c. Place your finger or stylus in a 90-degree angle on the touch

surface.

d. Don’t hold the stylus too far towards the tip.

e. Make sure the inside of the bezel (where the touch sensors are

placed) is clean and free of items blocking the view of the sensors.

Problem: Touch functions are slow to respond.

Recommended Action(s):

1. Try This First:

Close all active windows on the PC.

2. If the Problem Is Still Not Resolved:

Reboot the PC.

Problem: Touch function is not calibrated correctly.

Recommended Action(s):

1. Try This First (Windows 7 or above):

When using Windows 7 and above, hit the Windows key, type calibrate,

then choose “Calibrate the screen for pen or touch input” or access this

option from the Control Panel.

After you have chosen “Calibrate the screen for pen or touch input” from

the menu, choose “Calibrate” and continue with the process. This is the

Updated March 2017

Windows calibration—if it does not fix the issue, please contact Boxlight’s

tech support.

2. Try This First (Mac):

Open the TouchDriver app and run the calibration. This should improve

the touch functions and calibration.

Problem: Some touch functions do not work on my Mac.

Recommended Action(s):

1. Try This First:

Macs do not have native touch functions, so most of the Mac apps do not

have options of functions for the touch features. Therefore, actions like

using two fingers to zoom into a picture or image will not work on a Mac.

Sound Issues

Problem: There is no sound from my internal computer (OPS).

Symptom: No sound.

Recommended Action(s):

1. Try This First:

Make sure the panel volume is not muted or turned down. Check the PC

audio to ensure it is not turned down or muted. Check the program you

are running (Audio player, YouTube, etc.) to ensure that its volume is not

turned down or muted. Any of these can cause loss of audio.

Updated March 2017

2. If the Problem Is Still Not Resolved (with the OPS):

Open an audio player or YouTube and start something that should have

audio (YouTube music videos work very well). Press the Menu button on

the remote for the panel and select the setup option. Then, select the

Internal PC option. Select either OPS or OPS On. Try both options—one

should get the audio working.

Problem: There is no sound when using an external computer.

Recommended Action(s):

1. Try This First:

If using VGA with separate audio cable, make sure it is connected

correctly between the panel and the computer. Be sure to check that the

source of the panel is selected correctly.

2. If the Problem Is Still Not Resolved:

Make sure the panel volume is not muted or turned down. Check the PC

audio to ensure it is not turned down or muted. Check the program you

are running (Audio player, YouTube, etc.) to ensure that its volume is not

turned down or muted. Any of these can cause loss of audio.

Problem: How do I adjust the volume of the panel without a remote

control?

Recommended Action(s):

1. Try This First:

The only way to adjust the panel volume is with the remote. If the remote

is not working, try changing the battery.

2. If the Problem Is Still Not Resolved:

If the remote still does not work, it will need to be replaced.

Installation Issues

Problem: How to install the internal computer (OPS).

Updated March 2017

Recommended Action(s):

1. Try This First:

Make sure your ProColor panel is unplugged and free from power. (Early

versions using an OPS may require an external power adapter for OPS

use, which would have been included with your purchase.) On the left side

of your panel, you will find an OPS slot—out of the box, a plate is covering

the slot and held in by 2 screws. Remove these screws and hold onto

them for later. With the ProColor display turned off, insert the OPS

computer—it will only fit into the harness one way. Do not push too hard; if

you do not feel the OPS fit snugly with slight pressure, remove it and try

the other orientation. Make sure to fasten tightly with the screws you

saved earlier. Now, insert the power cable(s) and power up your display

with the remote or red power button on the front of the panel.

2. If the Problem Is Still Not Resolved:

If the OPS does not turn on, ensure that the internal PC function is set to

ON (analog audio) or OPS on (digital audio). You will need to ensure that

this setting is enabled to ON or OPS on for the panel to power the OPS

PC on and off.

The power button on the remote and the red power button on the panel

will now shut off the OPS PC and the display. Please allow time for the

computer to shut down after pressing the power button—this can

sometimes be delayed if automatic updates to windows are enabled.

Do not unplug the panel while the PC or the panel are on.

Hotkey Issues

Problem: Trouble programming the hotkeys on my pen tray.

Recommended Action(s):

1. Try This First:

To program the “Internet Explorer” hot key:

a. Hover over the IE icon on your desktop and right click. Next,

hover over IE and right click again, then choose properties.

b. Put your mouse cursor into the shortcut key section then press

Shift+E on a USB Keyboard (it will show as Crtl + Alt + E).

c. Press Apply.

Updated March 2017

To program the On Screen Keyboard hotkey:

a. Hit the windows key, then type On Screen.

b. Hover over the On Screen icon and right click.

c. Select Open file location.

d. This will bring up the file location; right click on the On

Screen Keyboard.

e. Click on the shortcut key section as pictured above.

f. Press Shift+K (it will show as Crtl + Alt + K).

g. Press Apply.

Note: There is no setup required for the right-click function.

Updated March 2017

Chapter 11. MimioCapture 2 & 3

Problems Charging the Tray

Problem: The MimioCapture™ tray is not charging.

Symptoms: Green LEDs are not showing on the MimioCapture eraser and pens.

Recommended Action(s):

There are a couple of possible causes for this problem. Try the recommended

actions in the sequence given, until the problem is resolved.

1. Try This First:

It’s possible that the alignment is off between the MimioTeach bar, the

Interconnect cable, and the MimioCapture tray. If the Interconnect cable is

misaligned, there can be a loss of communication between the MimioTeach

device and the MimioCapture tray. See the illustration below:

Updated March 2017

Ensure that the connection point between the Interconnect cable and the

MimioTeach bar is straight and tight. Also ensure that the connection point

between the Interconnect cable and the MimioCapture Tray is solid and flush.

When the connection is correct, the bar will be directly in line with the

Interconnect cable, and the tray will be perpendicular to the vertical line of the

Interconnect cable. You will see a green LED indicator on the MimioCapture

pens and eraser.

2. If the Problem Is Still Not Resolved:

If the connection between the MimioTeach bar and the Interconnect cable is not

firm, the MimioCapture pens and eraser will not charge in the MimioCapture tray.

The three buttons on the MimioCapture tray could also fail. The probable cause

is that the 3.5 mm male connector on the Interconnect cable is not fully

connecting to the female receptacle on the MimioTeach bar. In this situation,

even a slight movement of the bar or the tray causes the malfunction. See

illustration below:

Misalignment

Proper

Alignment

MimioTeach

Updated March 2017

The Mimio parts are interchangeable and can be swapped out with known

working parts. To see whether the MimioCapture tray is causing the problem, try

using another one, if available. The same can be done for the Interconnect cable.

3. If the Problem Is Still Not Resolved:

If no other trays or cables are available to you, or if you continue to experience

issues, please contact custome[email protected] to receive a replacement

MimioCapture tray or Interconnect cable.

Problems with Docked Pens

Problem: The MimioCapture pens show strikes or are engaged with the board

when they are docked in the MimioCapture tray.

Symptoms: Strikes or lines are seen in the software, without writing on the

board.

Recommended Action:

The new MimioCapture pens have a double seal in the cover cap. When you

place the cap on the marker, you should hear two clicks. If you hear only one

click, the cap is not completely tight, and the pen may remain on (buzzing) when

placed in the tray. If one docked pen is on, it will cause any other pens being

used with the system, including the MimioTeach stylus and eraser, to fail.

Only 1 click

Two clicks

Interconnect

cable

Updated March 2017

To be sure that the cap is completely closed, use both hands to press inwards.

See the illustration below.

Mounting MimioCapture to a Non-Magnetic Whiteboard

Problem: The MimioCapture tray won’t adhere to a non-magnetic whiteboard.

Symptoms: The MimioCapture tray slides off the board.

Updated March 2017

Recommended Action:

You need to use the MimioCapture mounting brackets if your whiteboard is non-

magnetic. For information about mounting the brackets, view the PDF on our

website:

https://mimio.boxlight.com/wp-

content/uploads/2017/03/MountingBracketGuide_Capture.pdf

Note: If your MimioCapture brackets do not match the ones shown in step 2 of

the PDF, please contact customercare@boxlight.com and we will send you a

new bracket set, free of charge.

Amber LEDs on Stylus and Pens/Eraser

Problem: The amber LEDs are lit on the MimioTeach stylus and MimioCapture

pens and eraser.

Symptoms: There is a loss of range when writing, and there are missing lines in

the software.

Recommended Action:

The amber LEDs indicate that the MimioTeach stylus or the MimioCapture pens

and eraser need to be charged. Please note that when the MimioTeach bar is

running on battery power, the stylus will not charge. Please plug the MimioTeach

bar or the MimioCapture tray directly into the computer with the USB cable, or

use the provided USB adapter to plug the bar or tray into the wall so that the

units can charge.

Updated March 2017

Chapter 12. MimioView and MimioView HD

MimioView Issues

Problem: The MimioView™ document camera is not acquiring an image.

Symptoms: No image displays in MimioStudio software. You see a flashing

green LED on the MimioView camera.

Recommended Action(s):

There are a number of possible causes for this problem. Try the recommended

actions in the sequence given, until the problem is resolved.

1. Try This First:

Make sure you have the latest version of MimioStudio software. You can

download the latest version of MimioStudio software from the following link:

www.mimio.com/software

2. If the Problem Is Still Not Resolved:

Check to see whether you have a white or a black cable. If it is white, does it

have the USB symbol on both ends of the cable? If so, you may have a defective

cable (see illustration that follows). Please contact customercare@boxlight.com

to receive a replacement cable.

Updated March 2017

3. If the Problem Is Still Not Resolved:

If you see a flashing green LED on the MimioView camera, it is an indication that

the camera is receiving power from the USB, but the MimioStudio software is not

detecting the MimioView device. Once the MimioStudio software detects a

MimioView device, the LED should turn to solid green, regardless of whether the

MimioView window is open in MimioStudio software. It is possible that the

MimioView application within MimioStudio software has crashed and needs to be

“forced quit” from within the Windows Task Manager.

To force quit the MimioView application, follow these steps:

a. Open the Windows Task Manager, go to the Processes tab, and sort the

Image Name column alphabetically by clicking on the column header.

b. Look to see if there is an image name called "view.exe." If so, select the

"view.exe" image name and then hit the "End Process" button to kill this

process.

c. After killing "view.exe," unplug the MimioView camera and then reconnect

it to the PC via its USB cable.

Original white cable

that is defective

New white

cable that

is good

Updated March 2017

4. If the Problem Is Still Not Resolved:

Do you have the MimioView camera plugged into your computer through a USB

hub? If so, try connecting it directly to your computer and see if that resolves the

issue.

5. If the Problem Is Still Not Resolved:

Try connecting the MimioView camera into another computer running

MimioStudio software, if one is available, and see if that resolves the issue.

6. If the Problem Is Still Not Resolved:

Find the date code on the bottom of the MimioView camera (in the picture below,

10 in the middle signifies the production year and the blacked-out 7 is the

production month). A production year of 11 or later means it’s unlikely to be a

MimioView hardware issue; it’s most likely a cable issue. Please contact

[email protected] to inquire about a replacement cable.

7. If the Problem Is Still Not Resolved:

If replacing the cable does not resolve the issue, please contact

[email protected] to inquire about receiving a MimioView camera.

Securing the MimioView to a Surface

Problem: The MimioView document camera is unsteady.

Symptoms: The MimioView camera keeps tipping over.

Recommended Action:

To secure your MimioView camera, you will need 4 screws. Before installing your

MimioView camera, please verify the following items:

Updated March 2017

1. The surface is flat, with no projections.

2. There is no space between the VESA screw holes and the lock

surface (the surface to which you are mounting the camera).

3. The 4 screw holes have the same hole locations as the MimioView

camera.

Updated March 2017

MimioView HD

Imaging Issues

Problem: The MimioView HD document camera is not acquiring an image.

Symptoms: No image displays in MimioStudio software, instead there is a

message that says “Waiting for Camera.” You see a flashing green LED on the

MimioView HD.

Recommended Action(s):

There are a few possible causes for this problem. Try the recommended actions

in the sequence provided below until the issue is resolved.

1. Try This First:

The most important thing to check is that you have a version of

MimioStudio on your computer that is compatible with the MimioView HD.

The first version that provided compatibility with the MimioView HD was

MimioStudio 11.4. At this time, we are on MimioStudio 11.53, which is

Updated March 2017

available on our website for free: www.mimio.com/software. Once you

have the correct version of MimioStudio on your computer, you can

connect the MimioView HD in and press the launch button (the square) on

the View HD, which should now provide you with the image.

2. If the Problem Is Still Not Resolved:

Swap the USB port that the MimioView HD is connected to. Swapping the

connected USB port can often allow for the drivers to reinstall and the unit

to work as expected.

3. If the Problem Is Still Not Resolved:

Try using a different, known working USB cord with the unit to see if a

different cord allows for the image to be seen. If another, known working

cord allows for the unit to work as expected and the product is within

warranty, the customer should receive a replacement USB cord.

4. If the Problem Is Still Not Resolved:

Try connecting a different, known working MimioView HD to this computer

with the same cord you already have. If the known working unit works with

this computer, then this would mean there’s an issue with the MimioView

and it would need to be replaced for the customer (if it’s still under

warranty).

Problem: No image shown when pressing the launch button.

Symptom: Pressing the launch button on the device doesn’t open the software

up. The MimioView HD continues to flash a green light.

Recommended Action(s):

1. Try This First:

Manually launch the View software through the MimioStudio. The next

time you press the button, it should go back to opening the View

software as expected.

a. On a PC, use the search option from the Start Menu > all

Programs > MimioStudio > Tools > MimioStudio View or by

typing “View” into the Search within the Start Menu.

b. On a Mac, do a Spotlight search (command + Spacebar) for the

View.

Finding the Serial Number

Problem: Finding the MimioView HD serial number location.

Recommended Action(s):

Below is a picture of the serial numbers for the MimioView HD. They are found

on the bottom of the device. The shorter one that starts with a “D” is the

manufacturer’s serial number. The longer one that’s hyphenated is the Boxlight-

Mimio serial number. Please make sure you collect both from the customer in

order to determine the warranty.

Updated March 2017

Securing the MimioView HD to a Surface

Problem: The MimioView HD document camera is unsteady.

Symptoms: The MimioView HD camera keeps tipping over.

Recommended Action(s):

To secure your MimioView HD camera, you will need 4 screws. Before installing

your device, please verify the following items:

1. The surface is flat with no projections.

2. There is no space between the VESA screw holes and the lock surface to

which you are mounting the camera.

3. The 4 screw holes have the same hole locations as the MimioView HD.

Updated March 2017

Chapter 13. MimioVote

Station Issues

Problem: The MimioVote™ charging station is not working properly.

Symptoms: The MimioVote handsets blink or do not display the correct slot

numbers.

Recommended Action:

If all of the MimioVote handsets blink, do not illuminate, or do not display the

correct slot numbers when placed in the MimioVote charging station, there may

be a charge pin failure in the station.

Remove the handsets from the slots and gently move your fingers side to side

across the pins. This action may dislodge any recessed charge pins from the

stuck position. If you continue to experience issues, please contact

[email protected] to inquire about a replacement MimioVote charging

station (charges may apply).

Updated March 2017

Handset Issues

Problem: A MimioVote handset blinks or does not display the correct slot

number.

Recommended Action:

Try to isolate the defective handset by making sure that another MimioVote

handset works correctly when placed in the same spot. If another handset works

correctly on that same spot, check the battery on the defective handset. Unscrew

the handset and see whether the battery has become loose. If the battery is in

place and the handset still has a blinking back light, contact

[email protected] to inquire about a Return Material Authorization

(RMA) being issued.

Problem: A MimioVote handset has a garbled display.

Recommended Action:

Image 1 – Failed Handset

If a MimioVote handset has a garbled display (like the one shown in Image 1),

the handset has failed. Contact customercare@boxlight.com to inquire about a

replacement handset that will be cross-shipped. Note: The failed handset must

be returned.

Updated March 2017

Image 2 – Invalid ID

Problem: The handset displays an invalid ID.

Recommended Action:

If a handset displays EE with other characters present (as shown in Image 2), the

handset’s ID has been assigned to a different handset. This is normal operation,

which occurs as follows:

1. First, a handset is removed from a slot (for this example, slot # 07). Once

removed from the slot, the handset displays # 07 and begins to

communicate wirelessly with the MimioVote station.

2. Next, a different handset is placed in slot # 07, and then removed. The

second handset now displays # 07.

3. The first handset has now lost the ID 07, and the MimioVote station sends

a wireless signal to it, indicating that its ID is no longer valid.

4. When this message is received, the first handset displays “EE,” with the

previous ID (07) displayed in the upper left corner. The horizontal line

remains on the screen. If the handset is within wireless range of the

station, the radio icon will also be displayed.

To reset the display on the first handset, place it in an available slot in the station.

When you remove it, it should display a valid ID.

Image 3 – Ambiguous Error

Problem: The handset display shows an ambiguous error.

Updated March 2017

Recommended Action:

If a MimioVote handset shows EE and no other characters (as shown in Image

3), one of two problems may have occurred. If the handset was removed from

the station while in the middle of a firmware update, it would display “EE.” This is

correct behavior. The handset will recover when it is placed in the station and

allowed to update itself.

However, sometimes a handset loses the ability to successfully complete a

firmware update. When this failure occurs, the handset will attempt to download

firmware every time it is placed in the station. But it will continue to display “EE”

when removed from the station, even though the firmware download has been

allowed to complete. In this situation, the handset has failed. Contact

[email protected] to inquire about a potential replacement handset

that would be cross-shipped. Note: The failed handset must be returned.

Pairing MimioVote

Problem: The MimioVote assessment isn’t pairing with the computer.

Symptoms: The amber light is lit on the MimioVote device.

Recommended Action:

First, verify that the latest version of MimioStudio software is installed. If it is not,

you should update it. You can download the latest version of MimioStudio

software from the following link: www.mimio.com/software. Once you have

updated the software, verify that the MimioHub wireless receiver is connected to

your PC's USB port. Press and hold the power LED button on the MimioVote

charging station until it begins to blink (approximately 20 seconds). Open

MimioStudio Notebook and select the Tools menu  Settings Classroom

Devices. The MimioVote device should now show as Available under the Status

column. Select “MimioVote” from the list and then select the Connect button. The

MimioVote status should change to Connected.

Updated March 2017

Toolbar Add-in for PowerPoint

Problem: The MimioVote toolbar add-in for PowerPoint is disabled.

Symptoms: The MimioVote toolbar is not displayed.

Recommended Action(s):

1. Try This First:

Microsoft Office applications can disable add-ins that behave unexpectedly while

they are being loaded. If an application does not load your add-in, the application

may have hard-disabled or soft-disabled your add-in. If it has been soft-disabled,

rebooting should solve the problem.

2. If the Problem Is Still Not Resolved:

The add-in has probably been hard-disabled. Determine which version of

PowerPoint you have before proceeding.

For PowerPoint 2010, please do the following:

1. Launch PowerPoint 2010.

2. Choose File  Options  Add-Ins.

3. In the Manage box, click COM Add-ins, and then click Go.

4. In the COM Add-ins windows, click Add.

5. Look in for "crs_powerpoint.dll" at C:\Program

Files\mimio\MimioStudio\system.

6. Select crs_powerpoint.dll and click OK.

7. Make sure “mimio Vote” is selected, then click OK.

Updated March 2017

For PowerPoint 2007, please do the following:

1. Open PowerPoint 2007 and click the Microsoft Office Button.

2. Click the PowerPoint Options button.

3. In the categories pane, click Add-ins.

4. In the Manage box, click COM Add-ins, and then click Go.

5. In the COM Add-ins windows, click Add.

6. Look in for "crs_powerpoint.dll" at C:\Program

Files\mimio\MimioStudio\system.

7. Select crs_powerpoint.dll and click OK.

8. Make sure “mimio Vote” is selected, and then click OK.

For PowerPoint 2003, please do the following:

1. Open PowerPoint 2003.

2. On the Tools menu, click Customize.

3. Click on the Commands Tab.

4. Under the Categories heading, select Tools.

Updated March 2017

5. Under the Commands heading, scroll down until you see Com Add-Ins.

6. With the left mouse button, click and hold down on the Com Add-Ins icon.

7. While holding down on the left mouse button, drag the Com Add-Ins icon

up to the toolbar in PowerPoint.

8. Double-click on the Com Add-Ins icon that appears in the PowerPoint

toolbar.

9. In the COM Add-ins windows, click Add.

10. Look in for "crs_powerpoint.dll" at C:\Program

Files\mimio\MimioStudio\system.

11. Select crs_powerpoint.dll and click OK.

12. Make sure “mimio Vote” is selected, and then click OK.

Updated March 2017

Chapter 14. The MimioPad (2

Generation)

Pairing the MimioPad and USB Wireless Receiver

Problem: The MimioPad™ tablet isn’t pairing with the USB wireless receiver.

Symptoms: The MimioPad tablet is not displaying the wireless signal.

Recommended Action:

If your MimioPad tablet becomes unpaired from the USB wireless receiver for

any reason (such as replacing your receiver), you can manually pair them up

again.

1. Verify that MimioStudio 10 or above software is installed.

2. Verify that the wireless USB receiver is connected to your PC's USB port.

3. Press and hold the power LED button on the MimioPad tablet until it begins

to blink (approximately 10 seconds).

4. Open MimioStudio Notebook.

5. Select the Tools menu, and then select Settings.

Updated March 2017

6. Select Classroom Devices. “MimioPad” should show as Available

under the Status column.

7. Select “MimioPad” from the list and then select the Connect button.

The MimioPad status should change to Connected.

Making MimioPad a Teacher or Student Pad

Problem: How do you make the MimioPad tablet a teacher or student pad?

Recommended Action:

1. Verify that MimioStudio 10 or above software is installed.

2. Open MimioStudio Notebook.

3. Select the Tools menu, and then select Settings.

4. Select Tablet Devices; you will see all available MimioPad devices.

Updated March 2017

5. Select any MimioPad device, then right-click and you will see the option to

make that MimioPad device a student or teacher pad.

Updated March 2017

Chapter 15. MimioPad (1

Generation)

MimioPad Issues

Problem: The MimioPad wireless tablet is defective.

Symptoms: The MimioPad tablet is not working.

Recommended Action(s):

1. Try This First:

If you have another MimioPad tablet, stylus, and USB wireless receiver available

to you, you can try to isolate the problem through the process of elimination.

Switch the components one at a time.

• If the USB receiver seems to be at fault:

Try reinserting the original one and see whether it now works. If it does not,

contact customercare@boxlight.com to inquire about a replacement wireless

receiver (replacement hardware is not guaranteed).

• If the stylus seems to be at fault:

Replacing the stylus battery should fix the problem. The stylus takes one AAA

battery. If a new battery does not help, contact customerca[email protected] to

inquire about a replacement stylus.

• If the tablet seems to be at fault:

Try re-pairing the MimioPad and the USB receiver.

2. If the Problem Is Still Not Resolved:

If you continue to experience issues, please contact customercare@boxlight.com

to inquire about a replacement MimioPad tablet.

Updated March 2017

Pairing the MimioPad (1

Generation) and USB Wireless

Receiver

Problem: The MimioPad tablet isn’t pairing with the USB wireless receiver.

Symptoms: The MimioPad tablet is not displaying the wireless signal.

Recommended Action:

If your MimioPad tablet becomes unpaired from the USB wireless receiver for

any reason (such as replacing your receiver), you can manually pair them up

again.

The pairing process is as follows:

1. Power on the MimioPad tablet.

2. Plug the MimioPad USB wireless receiver into a USB port on your

computer.

3. Press and hold the red Learning button on the back of the MimioPad

tablet for 5 seconds, or until the number section on the LCD on the front

of the tablet starts to flash. This initiates the pairing process.

4. While the number section on the LCD on the MimioPad tablet is flashing,

quickly press and hold down the recessed Learning button on the

MimioPad USB wireless receiver.

Note: The number section on the LCD on the MimioPad tablet must be

flashing when the Learning button on the Mimio USB wireless receiver is

pressed, or the pairing process will not be successful.

5. Once the USB wireless receiver and the MimioPad tablet are connected,

the MimioPad LCD will show the number assigned to any additional

MimioPad tablet(s). The numbers on each MimioPad tablet will display

according to the order in which it is paired to the receiver.

Updated March 2017

Note: You can pair a maximum of 30 MimioPad tablets to the same USB

wireless receiver.

Flashing Blue Light

Problem: The MimioPad tablet has a flashing blue light.

Symptoms: There is a blinking blue LED on the MimioPad tablet.

Recommended Action(s):

1. Try This First:

The MimioPad tablet should show a steady blue light when the battery is

charging, and the light should go off once the battery is fully charged. A blue

flashing light indicates that either the battery is not inserted correctly or it is not

charging. This can occur when the battery pack is not seated correctly in the

tablet. Remove the battery cover on the tablet and make sure the battery pack is

seated properly. Once it is seated correctly, you should see a steady blue LED,

and the battery icon should appear on the display.

Updated March 2017

2. If the Problem Is Still Not Resolved:

The problem could be that the battery is defective. If it is properly seated and will

not charge, please contact [email protected] to inquire about a

replacement battery (charges may apply).

Pop-Up Messages

Problem: There is writing hesitation/lag, and pop-up messages appear when

using the MimioPad tablet on the Windows 7 operating system.

Symptoms: There is hesitation/lag when writing on the MimioPad tablet, and the

words "back," "forward," "drag up," and "drag down" appear.

Recommended Action:

1. To clear those messages away, disable the Tablet PC Input Panel. To do

so, click on the Start button and type in “Tablet PC Input Panel.” Click on

“Tablet PC Input Panel” and the input panel will appear.

Updated March 2017

2. Next, click on Tools  Options.

3. Click on the “Opening” tab. Under “Choose where to show the Input Panel

icons and tab,” uncheck the first three options. Click on Apply and then on

OK to close out the input panel.

4. With the MimioPad USB receiver plugged in, click on the Start button and

type in “Flicks.” On the next screen, click on “Turn flicks on and off” and

the “Pen and Touch” dialog box will appear.

Updated March 2017

5. Click on the “Flicks” tab and uncheck “Use flicks to perform common

actions quickly and easily.” Then click Apply and OK to close the dialog

box.

Updated March 2017

Chapter 16. MimioMobile

Networking MimioMobile with MimioStudio

Problem: There is an error message stating "connection problem - problem with

connection between MimioMobile and MimioStudio."

Recommended Action(s): The MimioMobile app for the iPad must be

connected using the school's Wi-Fi network. First, verify the following:

a. The computer must have MimioStudio 10 or above software installed and

must be on the same Wi-Fi network as the iPad.

b. The MimioMobile app must be activated using the license number issued

when it was purchased.

c. There should be no firewalls blocking access to the network.

d. Any VPN should be disabled.

Next, try the following:

1. Exit out of mimiosys.exe and force close the MimioMobile app. Then

reopen both.

2. Find another wireless network to connect both the iPad and the computer.

Updated March 2017

Making an iPad a Teacher or Student Pad

Problem: How do I make my iPad a teacher or a student pad?

Recommended Action(s):

1. Verify that MimioStudio 10 or above software is installed.

2. Make sure you have downloaded the MimioMobile app from the

iTunes App Store onto the iPad.

3. Open MimioStudio Notebook.

4. Select the Tools menu, and then select Settings.

5. Select Mobile; you will see a QR code.

6. Make sure the computer and the iPad are using the same wireless

network.

7. Scan this code with the iPad MimioMobile app to make the iPad a

teacher pad.

8. To make the iPad a student pad, select Take Attendance and select

a class under Tools  Application. Then, scan this code with the

iPad MimioMobile app to make the iPad a student pad.

Updated March 2017

Chapter 17. MimioBoard

MimioBoard Installation

Problem: How do I install the MimioBoard interactive whiteboard?

Recommended Action:

For information about installing the MimioBoard interactive whiteboard, see

Chapter 2 of this PDF on our website:

https://mimio.boxlight.com/wp-content/uploads/2016/09/MimioBoard_UG_en.pdf.

Replacing the MimioTeach on the MimioBoard

Problem: How do I swap out the MimioTeach bar on the MimioBoard device?

Recommended Action:

If necessary, you can remove the integrated MimioTeach bar from the

MimioBoard device and replace it with a new MimioTeach bar.

You will need the MimioTeach replacement tools that came in the MimioBoard

package, and a screwdriver.

To remove the MimioTeach bar:

1. Remove the MimioBoard frame pieces from above and below the

MimioTeach bar.

2. Unplug the cable from the MimioTeach bar.

3. Using the included Allen wrench, do the following:

a. Remove the screw below the MimioTeach bar.

Updated March 2017

b. Remove the screw above the MimioTeach bar.

4. Remove the MimioTeach bar from the MimioBoard device. Locate the

two metal plates on the back of the MimioTeach bar.

5. Remove the two screws that hold each of the metal plates in place.

6. Remove the metal plates from the MimioTeach bar.

To replace the MimioTeach bar:

1. Place the metal plates against the back of the MimioTeach bar. Make

sure that the recess on each plate is inserted into the recess on the

back of the MimioTeach bar.

2. Using a screwdriver and two screws per plate, attach the plates to the

MimioTeach bar.

3. Plug the MimioBoard cable into the MimioTeach bar.

4. Place the MimioTeach bar on the MimioBoard device.

5. Using the included Allen wrench, do the following:

a. Insert one screw in the hole above the MimioTeach bar.

b. Insert one screw in the hole below the MimioTeach bar.

6. Replace the MimioBoard frame pieces above and below the

MimioTeach bar.

Updated March 2017

Chapter 18. Mimio Interactive Xi

Calibration Issues

Problem: The Mimio Interactive Xi™ system isn’t calibrating properly.

Symptoms: Missing calibration points. Strikes or missing lines in software.

Recommended Action(s):

1. Try This First:

The problem may be due to ultrasound interference from an environmental

source. Please test for environmental interference, following the instructions later

in this chapter.

2. If the Problem Is Still Not Resolved:

Try replacing the battery in the stylus pen with a new battery.

3. If the Problem Is Still Not Resolved:

If you have another Mimio interactive device available, try calibrating it to see

whether the problem is specific to the malfunctioning Mimio Xi system. If the

Mimio Xi system appears to be defective, please contact

[email protected].

Pairing Mimio Xi Wireless Components

Problem: The Mimio Interactive Xi system isn’t pairing with the wireless

components.

Symptoms: An amber light is lit on the Mimio Interactive Xi system.

Recommended Action:

There are two generations of Mimio Xi wireless, each of which has a different

form factor for the wireless USB receiver, also referred to as the “wireless

dongle.” The first-generation Mimio Xi wireless used a small black box for a

wireless receiver, which was connected to the computer with a short mini-B USB

cable. The current Mimio Xi wireless has a wireless receiver with a Flash drive

form factor (see photo).

Updated March 2017

NOTE: The wireless components from the first-generation Mimio Xi wireless are

not compatible with the components from the second-generation Mimio Xi

wireless.

• If you have the Flash drive form factor receiver (dongle)

The dongle plugs into the computer's USB port. If the wireless USB receiver is

receiving power, it should show a solid green LED light. NOTE: A solid green

LED does not indicate a successful wireless pairing.

The wireless module connected to the Mimio Xi device has 2 LEDs at its base.

The top LED, with the radio tower icon next to it, is the wireless link status

indicator. If there is a wireless link with the receiver, the top LED will be solid

green. If it is flashing or amber, there is no connection with the wireless receiver,

and re-pairing may be necessary. The bottom LED, with the pen icon next to it, is

the pen activity indicator. When a wireless link is established, this LED will flash

green when in an idle state, and will turn solid green when a Mimio stylus is in

use. This LED will not show an amber light.

To pair the wireless receiver with the wireless module, follow these steps:

1. Confirm that the Mimio wireless components being used together are the

same version (i.e., DMA-02-03 and DMA-02-03M work together, as do

DMA-02-02 and DMA-02-02M). Also confirm that both components have

the same 2-digit version number. This information can be found on the

label on both wireless components.

2. Unplug the wireless receiver from the computer’s USB port and plug it into

a different USB port.

3. On the wireless receiver/dongle, depress the small button with the tip of a

fingernail or pen tip, until the LED begins flashing (~ 4 seconds).

4. Within 30 seconds, depress the recessed button beneath the power LED

on the Mimio Xi device for 1 second, until you hear a beep.

Mimio Xi

Wireless Module

USB wireless

receiver (dongle)

Updated March 2017

5. The wireless link status LED on the Mimio Xi device will turn to solid

green.

• If you have the small black box form factor receiver (dongle):

To pair the wireless receiver with the wireless module, follow these steps:

1. There is no LED on the black box. Bend a paperclip wire open, stick it in

the small hole on the flat face of the box, and hold it there for 1 second.

2. Within 30 seconds, depress the recessed button beneath the power LED

on the Mimio Xi device and hold it for 1 second, until you hear a beep.

3. The wireless link status LED on the Mimio Xi device should turn to solid

green.

Environmental Interference

Problem: There is environmental interference with the Mimio Interactive Xi device.

Symptoms: The Mimio Xi device is not calibrating properly.

Recommended Action:

Perform an environmental analysis test for infrared and ultrasound interference in

the room. Follow the steps below for your operating system.

For Windows:

1. From MimioStudio 10 software for Windows, select Tools  Settings.

2. Click on the Ink Capture icon on the left, and select Settings.

3. Select Test for both infrared and ultrasound.

4. If either test fails, there may be interference. See Recommended Action,

below.

For Mac:

1. From MimioStudio 10 software for Mac, select Notebook from the header

Preferences.

2. Click on the Ink Capture icon on the left, and select Settings.

3. Select Test for both infrared and ultrasound.

Updated March 2017

4. If either test fails, there may be interference. See Recommended Action,

below.

• Recommended Action for Ultrasound Interference:

The most common interference is ultrasound, which is typically caused by

occupancy sensors used to control lighting in a room. The Wattstopper, Leviton,

Novitas, and Hubbell Automation brand dual-technology sensors all interfere with

the Mimio device because the ultrasound is transmitted at a frequency very close

to that of the Mimio stylus pens (40 kHz).

If you know where the motion sensor is located (it’s typically on the ceiling

towards the center of the room), try covering it and testing again to see if the

interference is eliminated. If covering the sensor allows the Mimio device to work,

the long-term solution is to remove or replace the occupancy sensor with a

sensor that does not utilize ultrasonic technology. SensorSwitch brand

occupancy sensors utilize dual-technology that does not interfere with the Mimio

device.

• Recommended Action for Infrared Interference:

Infrared interference is uncommon, but can be caused by a plasma display in use

nearby. Powering off the plasma display will permit the Mimio device to work

correctly. Infrared interference can also be caused by light fixtures that are

located directly above the Mimio device and whiteboard. Try turning off the

closest lights and test again to see if the interference is eliminated. If lighting

continues to be an issue, consider upgrading to a MimioTeach interactive bar.

The least likely cause of infrared interference is direct sunlight on the Mimio

device (at sunrise or sunset). If that seems to be the case, change the orientation

of the Mimio device to get it out of direct light.

Chapter 19. MimioStudio

MimioStudio Issues

Problem: My MimioStudio software is frozen or keeps crashing.

Symptoms: The MimioStudio software is not responding.

Recommended Action:

Make sure you have the latest version of MimioStudio software. You can

download it from the link below. By using this link, the website will register

your email address as a user and you will receive an email whenever a new

version of the software is available. You can also get documentation and

various manuals from this location:

www.mimio.com/software

If the Problem Is Still Not Resolved:

Please contact customercare@boxlight.com.

Installation Issues − Windows

Problem: Trouble installing MimioStudio software on Windows.

Symptom: Installation is not successful.

Updated March 2017

Recommended Action:

Before you attempt to install the software, please do the following:

1. Turn off anti-virus software during the installation.

2. Make sure the software is run with Administrative Privileges.

3. Make sure to End Process for mimiosys.exe on the Task Manager.

4. If you have auto-update enabled, then turn off User Access Control from

User Accounts in the Control Panel. See below:

To turn off User Access Control in Windows 7 & 8:

1. Click Start  Control Panel  User Accounts (click User Accounts again,

if available).

2. Choose “Change User Account Control” settings.

3. Move slider all the way down to “Never notify.”

4. Click OK.

To turn off User Access Control in Vista:

1. Click Start  Control Panel  User Accounts (click User Accounts again,

if available).

2. Click “Turn User Account Control on or off.”

3. Uncheck box “Use UAC to help protect your computer.”

4. Click OK.

Updated March 2017

Problem: Upgrading from MimioStudio 9 software to MimioStudio 10 software.

Recommended Action:

If you are running into problems upgrading from version 9 to version 10, perform

a fresh install.

1. First export any saved Gallery content. To do so, open up MimioStudio

Gallery and click on the Export Content Pack. Save the MCF file.

2. Go to Control Panel  Add/Remove Programs and uninstall MimioStudio

software.

3. Go to C:\Program Files and delete the Mimio folder.

4. Download MimioStudio 11 software from the website and save it to your

desktop before installing: www.mimio.com/software

Updated March 2017

5. Once the latest version of MimioStudio software is installed, you can

import your content pack by opening the Gallery, clicking on the Import

Content Pack icon, and searching for the MCF file.

Installation Issues – Mac

Problem: Trouble installing MimioStudio software on Mac.

Symptoms: Installation is not successful. Error message is received: “Installation

cannot be completed with MimioStudio currently running.”

Recommended Action:

Before you attempt to install the software, please do the following:

1. Make sure no Boxlight Mimio products are running in the dock or in the

system tray in the top right corner.

2. Save your Gallery before deleting the Mimio folder. Open up MimioStudio

Gallery, click on the Export Content Pack, and save the MCF file.

3. Next, delete the following folders and files:

a. Go to Macintosh HD/Utilities/Activity Monitor, search for “mimiosys,”

and Quit Process.

b. Go to Macintosh HD/Applications and delete any Mimio folders from

there.

c. Go to Macintosh HD/Library/Preferences and delete any files that start

with “com.mimio.”

d. Go to Macintosh HD/Users/UserName/Library/Preferences and delete

any files that start with “com.mimio.” Also delete the Mimio folder in

there.

e. Go to Macintosh HD/Users/Shared and delete the Mimio folder there.

Updated March 2017

f. From the Go Header/Go to Folder, type in /private/var/db/receipts and

then delete the Com.mimio/mimiosys.bom &

Com.mimio.mimiosys.plist.

4. Download MimioStudio software from www.mimio.com/software. Be sure

to save it to your desktop before installing.

Unknown Publisher Security Warning

Problem: Internet Explorer is giving an Unknown Publisher security warning.

Symptoms: Security warning appears when I try to download the new software.

Recommended Action:

You will see this security warning if you are using the Internet Explorer browser

and you select Run. In this situation, download and save the file to your desktop,

instead of selecting Run.

Playing Multimedia Files

Problem: Cannot view the MP4 videos that are in an INK file.

Recommended Action:

Automatic playback is supported when you have the supported CODECS on your

computer. For example, for Windows users with Windows Media Player,

MimioStudio software will automatically play a WMV file inside Notebook.

Similarly, MimioStudio software will automatically play MOV files for Mac users

Updated March 2017

with the default QuickTime program installed. Linux also has a default media

player for MimioStudio software to leverage. If the required CODEC cannot be

found, you will get an alert message advising you that you need to download the

CODEC in order to play various file types. To search for and download the

proper CODECS, go to http://www.filecluster.com/downloads/K-Lite-Codec-

Pack.html.

Adobe Flash Player

Problem: MimioStudio software on Windows is crashing randomly with Adobe

Flash Player 11.

Problem: Multimedia files will not work, even though Flash Player is installed.

Error message: "Flash player must be installed in order to use Flash files in the

MimioStudio Notebook.”

Recommended Action:

These issues were resolved with the release of MimioStudio 10.0 software, which

has Adobe Flash bundled within it. Flash files now play seamlessly, and work

without interruption when Adobe releases a new version. You should install the

latest version of MimioStudio software, which you can download from the

following link: www.mimio.com/software. When we move to future versions of

MimioStudio software, we will continue to bundle the latest version of Adobe

Flash with it.

MimioStudio Recorder

Problem: This error message keeps appearing: "Error removing previously

recorded video. Make sure that the video is not opened in another application.”

Recommended Action:

We have determined that the audio of the MimioStudio Recorder is causing this

issue. There are two options for fixing this:

1. Plug in a microphone.

2. Go into MimioStudio Settings  Recorder  Audio Quality. Change the

setting to "No Audio."

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Updated March 2017

MimioStudio ActivityWizard

Problem: When trying to use MimioStudio ActivityWizard, this error message

appears: “Unable to create activity based on current language setting.”

Recommended Action:

Change the Language setting under MimioStudio Settings to match the language

of your operating system.

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Updated March 2017

Problem: When the ActivityWizard icon is clicked, this error message appears:

"Unable to create a new activity. No data available for activity creation."

Recommended Action:

This error message appears if MimioStudio software has been installed

without administrative privileges. Per the MimioStudio 10 Release Notes: "Auto-

update fails if the user does not have administrative privileges. MimioStudio

software will attempt to update and it will appear that the update has been

successful. However, the software update will fail if administrative rights are not

set." To set administrative privileges, do the following:

1. Go to Start  Run and type in regedit.

2. The Registry Editor screen appears. Click Edit  Permissions.

3. On the next screen, make sure administrators have “Full Control” and

“Read” checked in the boxes under “Allow.”

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Updated March 2017

Importing a Student List into MimioStudio Gradebook

Problem: “Invalid File” error message appears when trying to import a student

list into MimioStudio Gradebook.

Recommended Action:

You can import students from a Unicode text file (TXT) or a comma-separated

value file (CSV). In order to be imported, each student must have at least a first

or last name assigned to him or her. Whether or not you use all the columns, the

header must contain all the fields.

The following fields are supported for importing into Gradebook:

103

Updated March 2017

• StudentID

• FirstName

• MiddleName

• LastName

• Gender

• Birthdate

• Address

• City

• State

• Zipcode

• Country

Each student that you add to a class will automatically be assigned a MimioVote

unit number.

To import a class list, follow these steps:

1. In Gradebook, display the class into which you want to import the student

list.

2. From the File menu  Import  Students. The Open dialog box

appears.

3. Navigate to and select the file you want to import, and then click “Open.”

The list of students is imported and displayed in the Gradebook.

Importing Word, PowerPoint, or PDF Documents

Problem: Cannot import a Word, PowerPoint, or PDF file into MimioStudio

software.

Recommended Action(s):

1. Try This First:

Make sure the latest version of MimioStudio software is installed. You can

download it from the following link: www.mimio.com/software

If the Problem Is Still Not Resolved:

Please follow these steps:

a. First, make sure that the PowerPoint, Word, and Adobe Acrobat

applications (not viewers) are installed and are not running. Go to

Windows Task Manager, highlight the appropriate application(s)—

PowerPoint, Word, and/or Adobe Acrobat—and click “End Process.”

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Updated March 2017

b. Close MimioStudio Notebook, and then go to the Printers folder in

the Control Panel.

c. Look for "mimio Print Capture" in the list and delete it.

d. Open MimioStudio Notebook. It should re-create the Mimio Printer.

e. Try importing the file(s) again.

2. If the Problem Is Still Not Resolved:

Try doing a fresh installation of MimioStudio software.

a. First export any saved Gallery content. To do so, open up MimioStudio

Gallery and click on the Export Content Pack. Save the MCF file.

b. Go to Control Panel  Add/Remove Programs and uninstall MimioStudio

software.

c. Go to C:\Program Files and delete the Mimio folder.

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Updated March 2017

d. Download MimioStudio software from the website and save it to your

desktop before installing: www.mimio.com/software

e. Once the latest version of MimioStudio software is installed, you can

import your content pack by opening the Gallery, clicking on Import

Content Pack icon, and searching for the MCF file.

f. Try importing the files again.

Display of an Imported PDF

Problem: Some PDF files do not display correctly when imported into

MimioStudio software.

Recommended Action:

1. Go to Start Menu  Printers and Faxes.

2. Right-click on the mimio Print Capture and select Properties (in Windows

7, select Printer Properties).

3. Go to the Advance tab and disable the option "Enable advanced printing

features," then click on Apply.

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Updated March 2017

Chapter 20. Frequently Asked Questions

Where can I find the latest version of MimioStudio software?

Answer:

You can download the latest version of MimioStudio software from the following

link: www.mimio.com/software. By using this link, the website will register your

email address as a user and you will receive an email whenever a new version

of the software is available. You can also get documentation and various

manuals from this location.

How do I export and import my MimioStudio Gallery?

Answer:

Entire Gallery folders can be exported from and imported into the MimioStudio

Gallery as Gallery (MCF) files. You can then share Galleries that you have

created with other MimioStudio users. MimioStudio software does not support

network or shared galleries.

To export a Gallery folder from a Gallery file:

1. Select the Gallery folder to export.

2. Click the Export Content Pack button.

3. From the Save As dialog box, enter a name for the file in the File Name

box.

4. Select a location to save the file to.

5. Click “Save.”

To import a Gallery folder into a Gallery file:

1. Click the Import Content Pack button.

2. From the Open dialog box, navigate to and select the Gallery file to import.

3. Click “Open.” The contents of the Gallery file are added to the Imported

Content Packs folder in MimioStudio Gallery.

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4. Review the imported content and make any desired changes.

5. To move the content to the Gallery folder, right-click the folder and then

choose “Install.” The content is moved to the Gallery folder.

Why should I export my Gallery?

Answer:

If you wish to save your Gallery content, you will need to export it whenever a

fresh installation of MimioStudio software is needed. It is sometimes necessary to

uninstall and reinstall the software to resolve problems that may occur with the

software. Note: It is not necessary to export your Gallery when performing a

simple software update.

How can I create my own activities using MimioStudio

ActivityWizard?

Answer:

ActivityWizard, a feature that became available with MimioStudio 9 software,

automates the creation process for you, calling out the steps to design high-

quality, effective instruction in minutes. You simply choose a subject, grade level,

template, and topic. The Knowledge Engine then goes to work to automatically

populate your activity with relevant facts and images. The ActivityWizard tool is

based on proven instructional design principles, and will call out critical

components for creating effective instruction. Lesson creation doesn’t get any

easier.

Does MimioStudio software work on virtual desktops?

Answer:

We do not support virtual desktops. In most cases, a virtual desktop is basically

just an empty shell of a computer. These machines are hooked up to a “server

machine,” which supplies the brains. Everyone can access only what is available

on that single machine. Most virtual desktops are meant for student use or for

teachers who want a central repository. Usually there are not even USB ports on

a machine like this, beyond what may be needed for a possible keyboard or

mouse. Without enough USB ports, these machines can’t even support Boxlight

Mimio hardware, let alone the software. MimioStudio software can be accessed

and used by a client machine as a server-based application, but control of a

Boxlight Mimio hardware device connected via USB (cable or wireless receiver)

would require loading the driver on client hardware—which would require local

MimioStudio installation.

Can I import SMART and Promethean files?

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Answer:

MimioStudio software can import both SMART and Promethean files. It is able to

support many of the common aspects of these file types, allowing teachers to

open, view, and edit them. However, many SMART and Promethean files have

unique programming that does not allow full compatibility for all interactive

aspects, including certain background types and some Flash animations. At this

point in time—with MimioStudio 11.53—MimioStudio Notebook is about 97%

compatible with SMART and Promethean files. If you have trouble importing a

specific file, please let us know by reaching out to us at

[email protected], making sure to include the file as well as the issue

you see when it’s opened in MimioStudio Notebook. You can download and

install MimioStudio 11.53 by going to our download page here:

www.mimio.com/software

What languages does MimioStudio software support?

Answer:

MimioStudio educational software is available in 33 languages: English, Arabic,

Bahasa Indonesian, Bahasa Malay, Basque, British English, Catalan, Chinese-

Simplified, Chinese-Traditional, Croatian, Danish, Dutch, Finnish, French,

German, Greek, Hebrew, Hindi, Hungarian, Italian, Japanese, Korean,

Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Romanian,

Russian, Slovak, Spanish, Swedish, Turkish, and Vietnamese. MimioStudio

software can be installed and run across multiple platforms, including Windows,

Linux, and Macintosh operating systems.

How can I switch languages?

Answer:

To switch languages, change the Language setting under MimioStudio Settings.

Note that the language should match the language of your operating system.

How can I use multiple MimioVote stations?

Answer:

Two MimioVote assessment devices can be paired to form one 64-unit

MimioVote device. One set of handsets will be numbered 1-32 and the other 33-

64. To pair the two MimioVote devices with the software, follow these instructions

for each MimioVote device:

1. Press and hold the power LED button on the MimioVote charging

station until it begins to blink (approximately 20 seconds).

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2. Open MimioStudio Notebook and select the Tools menu  Settings

Classroom Devices. The MimioVote device should now show as Available

under the Status column.

3. Select “MimioVote” from the list and then select the Connect button. The

MimioVote status should change to Connected.

What is the maximum number of MimioVote handsets you can

use in a classroom?

Answer:

You can combine two trays of 32 handsets, for a maximum of 64 handsets per

classroom.

How can I export MimioStudio Gradebook to my school’s grade

book system?

Answer:

Users can export the Class Information, Student Information, and Activity Results

as text (TXT) files for use in other applications.

]

Is it possible to receive MimioStudio software updates

automatically?

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Answer:

You can receive notification of MimioStudio software updates as follows:

1. Open MimioStudio Notebook.

2. Go to Tools Settings  Software Updates.

3. Put a check mark in the box “Notify me when updates are available.”

Does the MimioStudio handwriting recognition feature work in

all languages? What about the text recognition feature?

Answer:

At this point in time, the handwriting recognition feature works only in English.

The text recognition feature does not support the following MimioStudio 9.1

languages: Bahasa Indonesian, Bahasa Malay, Basque, Croatian, Hindi,

Romanian, Slovak.

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How can I activate MimioStudio software? What if I lost my

product key?

Answer:

To activate MimioStudio software—even without a product key—connect any

Boxlight Mimio hardware device to your computer directly with the USB cord.

The MimioHub alone will not activate unless it is paired to the device and the

device is powered on.

Does the MimioView camera work with Skype?

Answer:

The MimioView document camera can be used as a webcam with any video

conferencing application that supports Window UVC devices, including Skype,

Eluminate, iChat, and Citrix. We have tested it with Skype and it works with no

additional setup. You can now have a MimioView camera in one room—either in

the same building or across the globe—and students can tune in on their PC to

see what is happening in a class or in an experiment under the camera. Just go

to www.skype.com, download the small application, set up a username, and log

in. The software will recognize the MimioView camera as a "USB Video Device."

There is one step that may be required if your PC has a built-in camera, or if

another camera source is connected or set up. Follow the steps outlined below to

change the PC camera to the MimioView camera. First, make sure the

MimioView camera is connected to the computer.

Windows:

1. Go to Skype Tools  Options.

2. Select the Video Settings icon, to the left of the "Skype - options" dialog

box.

3. Once in Video Settings, close MimioStudio software, then select "USB

Video Device" from the "Select Web cam" drop-down menu.

Mac:

1. Make sure you have the latest version of Skype (5.1.0.104 or later). Go to

Skype Preferences.

2. In the Skype Preferences dialog box, select the Audio/Video icon.

3. In the Camera drop-down menu, change the camera to the MimioView

camera.

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Is it possible to deploy MimioStudio software across a network

to multiple machines?

Answer:

MimioStudio software can be installed across a network using Windows SCCM

with Group Policy, but we do not officially support silent installations as every

environment is different. With so many different applications that can be used, we

cannot standardize instructions. A silent installation is one that runs without

displaying any user interface. The setup parameters are typically specified on the

command line. See below for the command line to be used through this

installation.

The MSI installer for MimioStudio 10 software for Windows does enable "silent"

install; however, the activation for a new machine installation must still be done at

the host computer (for the Boxlight Mimio device). The activation will happen

automatically and permanently by connecting a Boxlight Mimio device to the

machine. Otherwise, you can use the license key supplied with the original

system CD to activate the software. If it’s an upgrade from an already activated

MimioStudio 7.0 software, then that machine will not have to be activated again.

The MSI installer for MimioStudio 11 allows for the option to include the

activation codes within the silent install. Please reach out to us at

[email protected] to obtain the file and basic instructions on including

the activation codes in your silent installation. We do not have the ability to

provide additional help—as we do not officially support silent installations—but

we can provide you with the files and paths to use.

The main part of the installation program is a Windows Installer package

(example: mimiostudio.msi) that is run by MSIEXEC.

Among the various MsiExec parameters, the /q option is used to set the user

interface level. Usually q or qn creates no user interface.

An example for Silent Installation is below:

"<Path>\mimiostudio.msi" /qn ALLUSERS=1 /Lvuc <Path>\install.log

Where <Path> is the actual path where the MSI file is located and the install log

would be created. ALLUSERS parameter is used to install the application for all

the users on the computer. /L flag is used to create the log file.

These articles may be helpful:

Using Group Policy to Deploy Application

http://www.windowsnetworking.com/articles_tutorials/Group-Policy-Deploy-

Applications.html

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Best Practices for Group Policy Based Application Deployment

http://www.windowsnetworking.com/articles_tutorials/Best-Practices-Group-

Policy-Based-Application-Deployment.html

How do I get the MimioMobile App?

Answer:

The MimioMobile app can be downloaded at no cost from the iTunes store

(Apple) or the Google Play store (Android) to as many mobile devices as desired.

To utilize the MimioMobile app on the mobile device in a class, MimioStudio 10+

software must be installed on the teacher’s computer, and a MimioMobile license

for the classroom must be purchased and activated to connect more than 3

mobile devices at the same time. That way, every student with a mobile device

can interact with the lesson displayed on the interactive whiteboard. Each

classroom will need to purchase their own license or a school-wide license in

order to utilize the unlimited version of the MimioMobile app in multiple

classrooms.

How many iPad devices can I use as a MimioVote handset?

Answer:

There is no limit to the number of iPads that can be used as a MimioVote

handset device.

How many devices (windows) can be used to "collaborate"?

Answer:

With MimioStudio 10, you can collaborate with up to 9 students and 1 teacher

using any mix of MimioPad tablets. With an activated version of MimioStudio 11,

you can connect up to 3 devices for free. With an activated version of

MimioMobile using MimioStudio 11, you can connect an unlimited amount of

devices.

Does the MimioMobile app connect via the MimioHub USB

wireless receiver?

Answer:

No, the MimioMobile app communicates with MimioStudio 10 and above

software using the school's Wi-Fi network.

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What are the Gestures in MimioStudio 10 software or later?

Answer:

See the following table for the Gestures in MimioStudio 10 software.